W Retreat & Spa - Vieques Island

  • State Road 200,
  • KM 3.2 - HC-1 Box 9368
  • Vieques Island,
  • Puerto Rico
  • 00765
  • United States
  • Map
 

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Minimum Age for Check-in

Guests must be 21 years or older with a valid photo ID to check-in.

Rated 4.1 out of 5 by 322 reviewers.
Rated 3 out of 5 by Vieques The hotel location and access to the beach was great. As were most of the amenities. I was disappointed with attention to detail: • Upon check in light bulb not working in shower, shower hook coming off, and remote had no battery power. • Then when maintenance showed up they addressed the light bulb but had no work order for the hook … then when working on the hook left all the tools on the bathroom sink mixed in with my toiletries … not professional. • Things like the resort offered sun tan lotion for two days but couldn’t seem to find the lotion for the rest of my stay. • Had to ask twice (same day) for room cleaning … • All in all a nice stay but I expected more from a W location especially at the rates charged. April 16, 2013
Rated 4 out of 5 by Great hotel, could be cleaner Loved my stay at the W, the front desk staff and concierge were very helpful and pleasant. Beautiful property, nice amenities, the Island Car Rental and Blackbeard sports make it very easy to plan activities and explore the island. Drinks and food were also delicious! What could be improved: room cleanliness. We found garbage from the previous occupants in the wet bar area. Also the floors and toilets didn't seem very clean (hair on the floor from previous occupants and the guest toilet had stains). July 7, 2014
Rated 2 out of 5 by Disappointed Positives: - aesthetics of the hotel are great - all food and beverage staff (Arrelis and Isa in particular) were fantastic. Negatives: - Wake up call requested and never received. - Spa appointments were made, we went to check in they said they had no record of the appointment (after confirming the day before. - Rooms were not cleaned fully or timely. Manager said they were short-staffed for the amount of guests. - Concierge staff contradicted each other.. one said they would book bio bay tour for us, the next day a different concierge said they don't do that. - February 19, 2013
Rated 4 out of 5 by Hotel facilities were great. Company events were not! Overall, was a great resort. However during our trip there were 2 large corporate events on the property. The W closed the pool early one day for a company event and on another day they reserved over half of the pool area for another company....not good. The hotel management was very non-responsive to the guests when asked to accommodate everyone else. That was very disappointing given everyone has to pay the $60 per day resort fee. The restaurant was also out of dinner items (e.g. Pork) because they used all of their pork for the company buffet dinner. When I questioned the manager about it he lied. If the property is going to give special treatment to companies and ignore other guests, they should be more transparent. March 17, 2013
Rated 4 out of 5 by Beautiful Relaxing Resort This one of the most aesthically pleasing W hotels that I have seen. It was ultra modern and very relaxing. I am going to be honest the staff does need work. The restaurant definitely needs improvement. If you come to this property make sure you rent a car and rent it early. You will not want to be limited to the hotel food. The hotel menu is limited, it is extremely expensive and it is not very tasty. You will want to go out to other places on the island to eat. Vieques is a beautiful sleepy beach island with great restaurants outside of the W that I enjoyed. December 11, 2011
Rated 3 out of 5 by Beautiful hotel; unsatisfactory service Last November, I stayed at the W resort in Bali and had an absolutely fantastic time - the facilities were impressive and the service was friendly and helpful. Unfortunately, my experience at the WVieques fell short. The grounds and rooms are very nice and well designed, however, the service was far below what I would expect from any hotel, and importantly, far below what you would expect from a W resort. There were a series of shortcomings which contributed to this view and despite articulating our disappointment, little was done to respond to the feedback. November 16, 2012
Rated 5 out of 5 by Dream-like Vacation What a trip it was and it started with the fantastic news that we were upgraded to the WOW Suite!! It was just incredible and we were treated unbelievably well! I would recommend this hotel to anyone looking for a romantic getaway. It was phenomenal - the property, the service, the treatment we received, all of it - truly felt like a SPG Platinum member and its reasons like this that I continue to push to be in a SPG hotel wherever I go. The front desk, whatever whenever, and housekeeping (leaving chocolates on the bed!) were all extremely sweet, considerate, and responsive. The food needs improvement (a quick beans and rice place by the pool would be great) but other than that this property is fantastic and well worth the experience! April 15, 2014
Rated 4 out of 5 by Small, nice hotel / unsatisfactory beach The staff, the decor and ambiance of the hotel met my expectations. However, the beach in front of the hotel, though it looks great from far, has rocks at the bottom instead of sand. Because it is a small hotel all the guests congregate in the main area of it, and if you are looking for quiet peaceful time having a drink, it is difficult to find. The big plus of the hotel is that it is located in Vieques. There you can run away (in a rental jeep) to many different beaches where you will surely find the peaceful setting not found in the hotel main areas. August 5, 2013
Rated 5 out of 5 by Wonderful weekend getaway The close location to the airport and town of esperanza is very convenient. Hotel grounds are beautiful, and the bed is wonderfully comfortable. Decor is nice and groovy, a different kind of luxury suited to the island vibe. Dinner at Sorce was very nice, although not exceptional. The waiter did not offer the wine list though... Breakfasts were delicious and with a nice variety. July 28, 2014
Rated 2 out of 5 by Needs improvement to be a top destination Pool area too limited with chairs No hot tub Severely understaffed Turn down service often missed Had to call for them to restock minibar Spa lacks facilities to enjoy pre massage like steam room plus lacks showers post massage Beaches on other parts of island much better Music playing late into night around pool even though no one out there so you can't sleep with your door open to listen to ocean Food is good compared to rest of island Close to everything since island is smal, Nice room Generally clean grounds Safe island Fitness center modern March 13, 2013
Rated 3 out of 5 by Disappointed Resort was nice and staff was friendly but room wasn't as clean as it could have been when we checked in (shower and bath dirty, had to call for them to be cleaned). The room wasn't cleaned particularly well during our stay (sand on the floor, hairball in the shower, dirty glasses left in the room for several days). Also, things in the room weren't replenished (i.e. ran out of toilet paper, robes were never left and we had to call every day to have robes brought to the room after old ones taken to the laundry). Called on the last day for someone to come and help with the suitcases when we checked out. The reception desk said someone would be right over but we waited 20 mins and no one came so we carried them all over to reception ourselves. May 7, 2013
Rated 4 out of 5 by Amazing Property I stayed at the hotel for only 2 nights, but if I knew how amazing it was I certainly would have planned for a longer trip. When I arrived, a member of the staff provided a tour of the property. The other staff members, including the bartender at pool, were surprisingly cold. The breathtaking grounds more than made up for some mediocre/poor serrvice. The room, while a bit dark, was exquisite... Rental car, tours, snorkel gear etc can all rented once arriving at the hotel...affordable, convenient and organized. It was just phenomenal experience May 7, 2013
Rated 1 out of 5 by I used points to stay for free and it wasn't worth it! Beautiful beach, however, the hotel's gimmick is blending in with the impoverished island. A washtub for a bathtub, furniture that appears to be made out of mismatched scraps of driftwood, a 4-inch pencil stub instead of a pen on the nightstand, very low-to-the-ground chair and bed, etc. I deserve better! Inadequate lighting, no grab bars in the shower or the afore-mentioned washtub. It's an accident waiting to happen. We're not all 20 years old. P.S., this is a very expensive hotel. On top of room charge is a daily $65 resort fee. Too much! April 25, 2013
Rated 4 out of 5 by An Oasis on Vieques We had a great time at the W. It's definitely the nicest place to stay on the island but it does have its ups and downs. The good? Airport shuttles are free, they have coffee and orange water in the lobby daily, the recreational gear for the beach is free to use, the pool is excellent and the food at Sorce' is super good. I slept like a rock on the super comfy beds, the bath tubs are very nice and the view in the ocean-front room is to die for. The bad? The concierge is almost never at the desk and they don't always answer the phone for room service and wake-up calls. There was something a little fishy smelling near the pool that wafted our way throughout the visit. I couldn't tell if it was trash or a dead iguana. Either way, they should take care of that. We tried to play pool one night but the cues had the tips broken off . . . perhaps something that should be fixed since they have an awesome black light pool table. We also got a little bit of hassle for bringing our own non-alcoholic beverages (i.e. water and juice) down by the pool. I never heard of a rule where you can't bring outside food into a hotel area, unless it's alcohol of course. The lighting in the rooms is also a bit weird. As an energy saving technique, they make it where you have to insert a key in this lighting dock by your door to get the lights to work. I get it, but it's inconvenient when my husband pulls the key out to run get a drink and I'm in a dark shower. All in all, the W was a good experience. The things that need to be worked on are minor and don't take away from the fact that it's a nice place to stay. They're just minor improvements that need to be made to make it a first class trip. August 19, 2014
Rated 5 out of 5 by A Definite "10" From the moment you arrive to the very end of your stay, this place will exceed your expectations over and over again. The entire property is beautiful and well kept. Private Beaches and Beautiful Pools. The staff is exceptional and willing to fulfill your requests regardless of size. My husband was worried about getting to the ferry on time so he asked if we could expedite a cab; the staff did one better - they had the taxi driver get our tickets in advance for us so we didn't have to worry about a spot on the ferry. Now, that's service! October 17, 2012
Rated 3 out of 5 by Nice location, service needs work Great location with 2 beaches, nice pool and common areas, and spacious rooms. Hotel grounds are fairly large & airport lounge was a plus. Lacking in service, very spotty - some good, a lot bad. An issue with our room took 1 hour to resolve. Housekeeping also needs to improve - very dusty room, doesn't help that there isn't ample overhead lighting. Food and mixed drinks were good, avoid the wine. Could be a great destination however most of the staff are not trained to a standard of service that is expected at this type of hotel. November 28, 2012
Rated 4 out of 5 by Beautiful Hotel on the Beach Overall this hotel is beautiful and staff is excellent and courteous. The breakfast offered at the W vieques is fairly diverse from the buffet vs. a la carte menu. Where I believe the W in Vieques needs to improve is their dinner menu. The dinner menu has few options, does not change day to day, few specials, and meals are fairly expensive for only mediocore food. Drinks at the W were great and varied. The beaches and pools at the W were great. I also would suggest that the W needs to offer more "free" amenities in terms of food. When I was there, they offered water by check in desk and by entrances to the beaches; coffee in the morning; and a cocktail at around 6pm. There was no fruit offered for "free" and prices at the restaurant, W cafe, and bar for food are steep. February 17, 2014
Rated 5 out of 5 by Exceptional! Greg, We just got home from a five day stay at your resort! We are OVER JOYED with the overall experience at WVieques. Everything was perfect and you have an exceptional staff! We were very touched by "Danny" he is truly a valued employee with compassion! He displayed unwavering enlightened hospitality to the fullest! From the design of the hotel to the spectacular views everything was a dream come true! We can't wait to come back and do it all over again!! Your poolside staff was fantastic as well taking great care of us! Gigi, Yamil & Juan were wonderful! The manager of Away is also a complete delight! How fortunate you are to have such wonderful employees. Thank you again for all that you do to make your resort a success! All the best from two very happy guests! Alice & Carlo April 15, 2014
Rated 4 out of 5 by The perfect retreat in the Caribbean Very nice hotel, amazing amenities and comfort and great location. August 4, 2014
Rated 4 out of 5 by Amazing Retreat If you're looking for an escape from the world, the W retreat is right for you. Hidden away on Vieques island, away from any sort of significant development this resort has everything you need to let go. The only issues I had with the resort was the poor quality of the food and the attitude of the concierge. I felt for the excessive price tag of the meals that I would be getting at least 4-star level cuisine, but often I found myself wishing I was eating elsewhere. If you come to the W, eat off property. May 16, 2012
Rated 5 out of 5 by Gorgeous Resort, Amazing Staff, Perfectly Relaxing We just got back from a weekend stay and we loved the W Vieques. It is the perfect place for a quick weekend getaway. The staff went above and beyond (especially Ricky and Edgardo) in all regards from booking our excursion to the bio luminescent bay. Platinum benefits were well recognized with an upgrade and breakfast. Overall, top tier service with a beautiful resort meant for a fantastic vacation. June 30, 2014
Rated 4 out of 5 by Christmas 2013 We had a wonderful time overall at the W in Vieques. Room service was outstanding, somehow they managed to clean the room every single day during our breakfast time, what a perfect operation. Awesome views from every room as far as we could see, beautiful pool. Great concierge support booking restaurants and taxis. Black Beard Sports provided very professional scuba and kayak service, including the magnificent Bioluminescence Bay tour. But book early as there is limited capacity, especially for scuba diving and biking. Only thing below expectations was the W dinner service, food quality not up to the level of prices charged - local restaurants are a must. Staff very friendly and accommodating, but again restaurant service a bit inexperienced. Overall a great vacation and recommended! December 29, 2013
Rated 5 out of 5 by Special time in Vieques! We were celebrating our 25th wedding anniversary and weren't sure what to expect.. We were warmly greeted and pleasantly surprised with our second floor, spectacular ocean view suite! The room was spacious and accomodating. LOVED the double shower heads! The knobs on the wall were very clever and convenient to use. Staff was very professional and attentive, made us feel very special. Loved the access to the beach. Great double infinity pool! Very clean! Enjoyed the ambient music! Can't wait to go back! May 31, 2013
Rated 5 out of 5 by Amazingly accomodating I made a mistake and booked the room for the wrong weekend; the weekend after I was actually there. Bone head move, obviously, and I didn't even notice until I was trying to check in and they couldn't find my reservation. When we discovered the problem I asked to see if they could still accommodate me. They didn't even give me any kind of issue about it. They not only changed my reservation on the fly (which was one of the prepaid, non-refundable, non-changeable rates) but they still upgraded me to a room with a fantastic ocean view in recognition of my status with SPG. Beyond that incident service and attentiveness was the best I've seen yet at any of the hotels I've stayed in and all I can say is that I regret I didn't have time to try out all the features and amenities in the hotel. July 15, 2013
Rated 3 out of 5 by This W is not up to standards There is very little to do other on premises. I had many problems in the room, however, once it was brought to the attention of the housekeeping supervisor, Jessica, everything was rectified. Jessica was excellent. The front desk staff is really sweet and David the concierge, is knowledgeable, funny and efficient. A different concierge never made our dinner reservation. The pool staff is nice, but insufficient . The pool food has nothing healthy available. More help needed at pool. The food in the only hotel restaurant, Sorce, isn't great, but it's expensive. There is a daily soup and Main Course special, but that is not enough. The menu needs to change daily or there should be multiple specials. Breakfast buffet is nice, but the fruit was unripened. How is that possible in Puerto Rico? No mango!. The town food isn't worth the trip, even though some of it is expensive . Beaches are beautiful. I'm glad I went, but I wouldn't go back. July 6, 2014
Rated 2 out of 5 by Banquet food below standards Banquet food needs to improve significantly especially since it cost 150 per person. In one night, the banquet consisted of mahi mahi, chicken, and churrasco dishes. The three were served in EXACTLY the same way, (with overcooked zucchini, asparagus, and broccoli). THis was insulting given the cost of the dinner. I think if you are charging $600 per couple for 2 days of banquets the chef needs to be more creative. Also, for the price the breakfast on Saturday should have included eggs, etc. June 24, 2013
Rated 5 out of 5 by Truly Relaxing Had a great time at the Vieques W. It is very relaxing atmosphere. This is the right place if you want to escape with your loved one. July 25, 2014
Rated 5 out of 5 by Great Escape!!!!! I felt in love as soon as I get to the Hotel. The hotel is so contemporary that make you feel like if you were in California or South Beach. The staff were very nice, the food was excellent, my husband and I loved the environment and the quietness, the soft music playing all the time. Is a little bit expensive but is worth it. I do not recommend this hotel to families with kids I think it will be better for couples or a nice group of friends. Im planning already to go there the next year. July 17, 2013
Rated 2 out of 5 by Staff not the swiftest Arrived early on Saturday had requested early check-in, was initially told "we will try". After arrving at 11 and told room ready by 1pm, left for lunch returned at 4:30 and room still not ready. Given keys to room, but told room was missing one full lamp and lightbulb.Hotel needs room to hold baggage. When left with bell person, it is just left in front of property. A little disconcerting how easy it is/was to just walk up and grab stuff out of bags. Room floor always wet from humidity. November 20, 2012
Rated 4 out of 5 by Great weekend! We had a excellent experince! The staff was responsive and super friendly. Special thanks to Edgardo Rosario and the manager on duty they went beyond to make our stay one of the best! July 22, 2014
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