Rated 4 out of 5 W is for Wonderful
Our stay at W Retreat & Spa Bali was exactly what we needed to melt away our stress from our daily grind. My wife and I lounged away at the poolside and left the resort completely relaxed. The staff is amazing. They will go out of their way to make your stay enjoyable. The Bliss beauty products were a nice touch. The pool was great, but the beach was awesome!
May 26, 2014
Rated 5 out of 5 by pini this hotel has great service with attention to detail
An excellent hotel, with great attention to detail
incredible service .they have a w insider on site who looks after peoples needs or wishes, met one called Dino who honestly made our stay so memorable. went far beyond the call of duty
Im sure we will see him as a G.M. in the next few years.
Great place to visit and really central to some great restuarants that you can walk to.
April 2, 2013
Rated 5 out of 5 by Leannefrank Hotel Class compliemnted by the staff
The w hotel was exactly what we needed for our relaxing getaway from our chaotic busy lives. From the minute we arrived, the beautiful breeze which flows through the reception and lobby area was refreshing. The hotels beautiful modern architecture always created interest when walking or laying about and around the resort. Sitting around the pool with the noise of the waves on the beach was perfect and calming. In addition it was perfect if we didn't want to enter the busy streets of seminyak to dine or drink and listen to music at night, we could stay at the hotel and relax around the woohoo bar overlooking the beach. I cannot complete this review without mentioning the beautiful staff who did not ever walk around without observing if any guests required attention. They did a fantastic job at making sure you were never unattended to, always acknowledged if there was a delay in a service or order, and nothing was ever an issue.
April 24, 2014
Rated 5 out of 5 by Valmun Best part of our stay
The best part of our stay was listening to the waves crashing from our ocean-view room all night long. That was certainly listening to nature at its finest,
(It even beat listening to the very nice Bose sound system).
On the man-made size, the room was great. The two restaurants and the poolside bar were great, The pool was great.The staff was greatly attentive too.
December 16, 2011
Rated 5 out of 5 by Stevo99 Incredible
Friendly. Spectacular. Amazing food and Villas.
I would rank this 7 star if there were such a rating. From the minute you arrive in this paradise the people make you feel like king and queen. They know your names and you wonder how so many can remember you. This is a polished amazing resort so well run. Wait till you try the food at Fire or Starfish Blu!
February 3, 2013
Rated 5 out of 5 by awesome The very best Bali experience
This is a beautiful hotel with very friendly talents.
We traveled as a family and we were very impressed with unparalleled service displayed by the talents at the front office, Whatever/Whenever, Fire, Starfish Bloo, AWAY Spa & the poolside.
Highly recommended to those who look for enjoyable & memorable family holidays in Bali.
As for us, we'll be back again.
March 23, 2012
Rated 4 out of 5 by porsche911991 Good Resort - Great Location
Check in difficult. Never enough staff on desk.
Too noisy at night Woo bar music played til Midnight.
Water pressure in showers too low.
Pool starting to get tired - cracked and broken tiles in places.
whatever / whenever is an overstatement.
July 12, 2014
Rated 5 out of 5 by foffaf First class hotel's staffs
This hotel's staff amazed me by their attentiveness toward every guests. Especially Mr. Fido who handled my SPG membership. He really took care everything till completed.
Every other staff in swimming pool and the restaurant also expressing first class service and attitude.
There wasn't any displeased matter during my stay.
Please keep up the good work.
August 11, 2013
Rated 5 out of 5 by Mils Obsessed with The W!!
Most amazing holiday experience ever. If you want top notch service, the most accommodating staff you can find, facilities that make your jaw drop, a view only dreams can imagine and a 24/7 vibe that is sexy and cool, stay at The W! I am now officially obsessed with The W and plan to organize all of my future holidays around their hotels world wide!
September 9, 2012
Rated 2 out of 5 by DamienT Not up to standard
Good food and location.
Cleaning is not thorough
Very busy, wouldn’t say family friendly.
More for young couples
August 11, 2014
Rated 5 out of 5 by ST1107 Great hotel and great service
My daughter really loves to stay at this hotel. She asks to stay here again on our next holiday. All the staff in swimming pool, restaurant, even housekeeping are very quick coming if we ask something. They are friendly and helpful. The swimming pool is great. Very recommended...
June 29, 2014
Rated 5 out of 5 by Mahnken9113 Best week of our lives...
Not one detail is missed. The staff at this resort delivered what was by far the best service we have ever recieved in our years traveling around the wold to some of the most prestigious resorts. Brunch every day at Fishbloo was outstanding. Fire, the grill on premise was top-notch and Chef Millar even came to our table and spoke to us about our meals, a classy touch. We arrived on a Sunday and stayed through Friday so the nightlife wasnt thriving at the hotel, but sunset cocktails at WooBar made up for that in every way. This resort was immaculate, cutting-edge, and beyond anything we could have imagined. The last night we had privite dining by Fishbloo by the beach and it was a night we will never forget, the food was outstanding and the service didn't misss a beat. We stayed in a 1 bedroom villa close to the main hotel and I couldn't imagine a better way to celebrate our recent nuptuals. Simply put... It was the perfect week thanks to the W Bali.
September 20, 2013
Rated 4 out of 5 by Afamilyofthree A special treat in Seminyak
This was our first time in W Bali although not our first at a W so we knew what to expect. From our arrival to our departure, the staff were warm and courteous. The room was super spacious for my husband, my 4-yr-old and I and we all loved waking up to the view and falling asleep to the waves. The sliding door to separate the bathroom area and the bedroom was much appreciated but the toilet could have done with some sort of ventilation (or provision of some air freshener). An iPod player was provided but connection was haphazard. With our young daughter in tow, we spent a lot of time by the pool which she loved as well as all the little treats that came by from time to time. I was very impressed with the 24-hour spa and the treatments were first class. Seminyak was our last stop on our holiday and of all the hotels we stayed at during our stay in Bali, the W was the only establishment which did not provide a free shuttle service to the main shopping areas.
February 8, 2014
Rated 5 out of 5 by Monty28 W - Has the WOW
The W did not disappoint, from the fantastic breakfast each morning to cocktails served in the 'Woobar' at night. You must try the speciality 'strawberry martini's' whilst watching the sunset.
The villa's with their own private pools were amazing and well equipped with everything you could think of that you might need.
January 1, 2013
Rated 5 out of 5 by ByronG Outstanding service
As a regular W Hotel patron, I appear to have become guilty of taking for granted the level of service excellence that the group consistently achieves. It took an act that was truly above and beyond the call to open my eyes again to the high-level of service that W provides.
I was looking forward to enjoying the last day of a week-long Bali trip at the W Retreat Bali and as a Platinum SPG member, taking advantage of a late check-out to maximise my relaxation ahead of an evening flight home. On check-in, after inquiring on the late check-out availability, I was politely informed that the hotel was a 100% occupancy and that I would not be able to enjoy this benefit.
At that very moment I was introduced and welcomed by W Retreat GM, Craig Seaward. Without expecting that anything further could be done, I simply raised my disappointment to Craig who promised to look into it.
To my delight I was subsequently advised that W had arranged for another room to be made available for the following afternoon to ensure that despite having to vacate my Stupendous ocean-facing room, I would still be in a position to enjoy the facilities until departure to the airport in the evening.
As I say, above and beyond the call and a testament to the entire team at W Retreat Bali. Thanks again to Craig and the team - I will be back my friends.
August 19, 2014
Rated 5 out of 5 by ChrisHK Excellent in every way
Just stayed for three nights at the W Hotel, Bali. Totally amazing hotel. Both facilities and service level was excellent in every way. Name recognition throughout the resort and Platinum SPG status recognition as expected. Guest services team went out of their way 24hrs a day to make the stay feel special.
May 19, 2013
Rated 5 out of 5 by Clare35 Unreal experience.
Great experience, great service, friendly environment, amazing facilities and a generally fantastic spot to stay.
I couldn't of stayed anywhere better.
Would like to note, it was my partners birthday and we received a cake and small present, was such a lovely treat.
May 21, 2014
Rated 5 out of 5 by RADTAC Awesome - A real WOWWWW factor
What can I say but simply awesome. The location was fantastic. Right on the beach.
The rooms were very well designed, modern appliances, very clean and we had awesome views.
The staff were exceptional. Remembering your name and special requests.
The hotel had awesome amenities which we frequently used.
May 10, 2013
Rated 5 out of 5 by AllanMCF Wonderful Experience
I am so glad to select this hotel for my vacation this year. Everything is perfect. The hotel facilities, services, etc. gave me a pleasant experience. I'll definitely come back again and recommend to my friends. Thank you.
June 30, 2014
Rated 5 out of 5 by stefy80 The best hotel I've ever seen
We spent 6 nights of our honey moon in this wonderful hotel: everything was perfect.
We were in an amazing pool villa and every moment was magic. Every features in this hotel is really studied to create a wonderful atmosphere.
Thank you for everything.
Stefania and Claudio form Italy.
August 3, 2013
Rated 5 out of 5 by glc56 Great Getaway
The W Resort Semanyak was exceptional. The facility, food, comfort all absolutely first class - and the real stars were the staff!!
Thanks to the experience at the W - Bali has now become our #1 pick for beach relaxation and recovery!!
June 10, 2014
Rated 5 out of 5 by FJK2014 FJK2014
We came across the W Hotel on a web based booking site and felt that from the description it met our overall guidelines of what we are looking for when going on Holidays. I can confirm that both my Wife and I where very happy with our selection as the W ticked all the boxes.
March 1, 2014
Rated 5 out of 5 by AJSK The Best
A wonderful hotel that has outstanding service and attention to detail. We have the best holiday. Thanks to all the staff and GM for making it so special!
July 14, 2014
Rated 5 out of 5 by Tonestar Wonderful
Truly a total experience for the artistic minded, captures your imagination, teases the senses and delightfully delivers to your every whim.
Spa experience fantastic, food and restaurants amazing and the environment energised and enthusiastic.
Wonderful and bewildering.
April 29, 2013
Rated 5 out of 5 by bteoh bteoh
Excellent hotel and staff were extremely helpful and friendly.
Indra Gautama at Fire was fantastic and made us feel very welcome.
Byang was also great , just to mention a couple of names. But overall, the staff were all wonderful.
Great hotel and would definitely visit again.
July 30, 2013
Rated 5 out of 5 by baju AMAZING!
This hotel is just really great! The staff is very nice, the food is very good and you have a large choice. The rooms are very clean. Everything is very well organised in this hotel. I travel a lot with Starwood hotels and this one is one of my favorite! To be experienced!
August 25, 2013
Rated 4 out of 5 by Prettyaki7 This poolvilla has great condition but resort's restaurant needs to be improved.
I went all those poolvillas in maldives,kho samui, and also bali. This bali poolvilla has a great condition and I had a great holiday in Bali W retreat&spa. But I experienced bad memories at restaurant, especially at FISH. It needs to be much more improved for staff.
February 13, 2013
Rated 5 out of 5 by Di23 Friendly, helpful staff
From the minute of arrival, the friendly staff took control to make sure our stay was perfect in everyway.
It was the best experience of Bali hospitality and professionalism I have experienced yet.
I will definitely be staying here again..........
March 21, 2014
Rated 5 out of 5 by Vicx above and beyond!
W impressed us in every area! the staff really go above and beyond to make your stay as pleasant as possible. We cant wait to come back! our only negative feedback...we should have stayed longer!! Thank you W for making our first trip to Bali amazing!
June 17, 2013
Rated 5 out of 5 by Mel1971 Über luxury and the ultimate service
This is my second stay at the W Bali. My first in a villa, this one in a beautiful hotel room. I just can't say enough how much the hotel, it's facilities, staff, food and features exceeded all my expectations. I just wouldn't ever stay anywhere else!
December 6, 2012