Rated 4 out of 5 by Taber Hotel was great, BUT
The Royal was spectacular as usual, however another upcharge is the final straw. They still charge their $35. resort charge but this no longer includes beach chairs. Now your paying (for two) $41 for your chairs and over $60 if you want to sit closer to the water. These new $60 chairs now obstruct the view of the traditional seating area. Sorry to say their nickle and diming of me has gone over the top. Time to say good bye to one of my favorite hotels.
November 13, 2012
Rated 5 out of 5 by MikeandTerry Gracious Hospitality
While we enjoyed southern hospitality a few weeks ago in Savannah, our stay at The Royal Hawaiian on Waikiki exceeded all our expectations for wrap-around hospitality in an urban setting (if you can call Honolulu 'urban'). Every employee (called 'ambassadors', appropriately) we met went out of their way to accommodate and welcome us. Our stay was incredibly memorable and we cannot praise this resort enough for gracious attentiveness and hospitality.
January 3, 2013
Rated 2 out of 5 by rdwillia87 Business Trip
Vice nice old hotel with history but very poor room size, and quality. Stayed in Towers and thought I was in a Days Inn motel. Did not feel this was a luxury hotel whatsoever. Room decor and qualty of furniture including bed was very poor not to mention closet size room. Too small to be considered comfortable. One bathroom sink made me feel I was back in school.
I would not rate this as a luxury hotel for those looking for high end quality.
October 12, 2013
Rated 3 out of 5 by DrHG only average
The hotel is beautiful - as expected (except for the tiny pool). However the service was average at best. the pool/beach staff that the hotel prides itself on were only minimally helpful and generally aloof and focused on talking to each other. The restaurant food was wonderful (breakfast) but the service was also average - forgetting items, not repairing a wobbly table, not having enough menus available and a general lackadaisical attitude about service. we stay at numerous high end hotels around the world and this was not impressive.
April 24, 2014
Rated 3 out of 5 by Paula2 My experience
We attended the Luau that was fabulous and had beed recomended by the staff on the Pride Of America ship that we cruised on the week before and was very enjoyable.
I will say the staff at check out were very kind since I was not leaving the island until 10:30 PM they provided us with a hospitality room to use durning that day.
Friends had recommended the Royal as the place to stay. The location is wonderful and for the most part very enjoyable.
July 8, 2012
Rated 5 out of 5 by Texafornian We savored every moment
This was a real treat for us to stay at the Royal Hawaiian, and we thought it a first-class experience. We liked looking at all the historic photos in the halls and enjoyed all the beautifully decorated common areas. From the leis on arrival to the friendly alohas as we left, we were delighted with our stay. A special thank-you to concierge Laurie Ann who went above & beyond in answering our questions about the Pink Palace's history.
September 28, 2013
Rated 4 out of 5 by Mimiroyale Great Hospitality - Food and Beverage Lacking
I have always enjoyed my stays at the Royal. I find the staff to be friendly and proactive. Unfortunately in last few visits I have had to dine elsewhere. The food service is understaffed with long wait times affecting guest satisfaction in overpriced menu items. On one occasion I found three hairs in my food.
However it is easy to find other places to eat, much harder to find such a pleasant experience in other amenities. Thank you!
September 6, 2012
Rated 2 out of 5 by WisconsinAloha nickle and dimed to death - fees for EVERYTHING - a complete disappointment
we have frequented this destination as well as the sister hotels on Waikiki - this visit was entirely different - changes to room charges, beach chair charges, on and on - we don't mind paying premium prices for luxury accommodations but to be nickle and dimed to death on vacation was unexpected and disappointing. the hotel is gorgeous and the location perfect - it was the change in the management of the facility that was lacking.
December 14, 2012
Rated 5 out of 5 by DrDave An oasis in Waikiki
Approaching the property was like entering an oasis, a magical castle. It had a special energy with quite a history: "if these walls could talk", I would love to hear the stories. Happy Hour at Mai Tai Bar with pupus, checking out the beach scene was a lot of fun. Extra special talk story with a sweet staff member named Romeo, who shared a personal warmth and aloha spirit to a potentially daunting property--made us feel at home.
April 29, 2013
Rated 3 out of 5 by JJtomo For the money...
While the hotel is beautiful (this is the 2nd time I stayed here), the rooms are falling apart since the building itself is old. The door to the cabinet fell off, the shower was kind of moldy, the refrig shook everytime i tried to tug it open, and you can hear people in the hallway and in rooms next door very clearly. The service is excellent, but for the money, I'd like to be very comfortable in a room that's not falling apart.
July 5, 2012
Rated 5 out of 5 by cyndi03 aloha for the pink palace
we visit hawaii every year, our home away from the mainland, and always wanted to experience a stay at the historic pink palace. it was amazing from the moment we stepped into the lobby. the staff was so friendly and curtious, very helpful and went out of their way to make our stay the best. we missed the historic tour, so they made special arrangements for us to have a historic tour with the manager. it was a very memorable and informative tour. we stayed in the garden junior suite in the original hotel. it was beautiful. liked it better than the newer tower, which is designed modern. the larger pool with waterslide is shared with another hotel, situated between the two. there is its own small pool that was quiet and nice. beach is so easy to access and go to, dont really need a pool. we ate breakfast there, was really good food, a bit high in cost though.
April 11, 2012
Rated 5 out of 5 by Raven94 The Royal
The Royal Hawaiian lives up to its name - the whole staff treat you like royalty. The rooms are great after the remodel, comfortable and clean and the house keeping staff are wonderful. Front desk personnel were very friendly and the concierge staff were extremely helpful. We used the valet parking service and these folks were also very helpful with suggestions for hiking and sightseeing. A great stay and we will return!
April 23, 2013
Rated 5 out of 5 by Carol2013 Beautiful hotel with amazing views
We loved our 6 night stay and can't wait to go back. The hotel was top notch and treatment was fantastic. Anything you asked they deliver and now questions or hesitation. Don't expect extreme cleanliness though, you need to just relax and realize your in Hawaii and they likely don't have the same obsession with cleanliness that we do in the states. Not dirty just not spotless. Can't wait to book again !!!!
August 28, 2013
Rated 4 out of 5 by Dzina Tho updated very poor ac
Despite having tech come to room for ac issues room never got below 74 and humid. Very uncomfortable; house keeping inconsistent ; initial woman at front desk quite unfriendly concierge rude subsequent front desk personnel very helpful &pleasant. However first impressions by initial folk very poor. Pool is essentially non existent very very tiny. Would stick with more modern newer resort hotel
September 30, 2013
Rated 5 out of 5 by Italian2 2nd honeymoon
our travel agent recommended this hotel. My husband felt the housekeeping service was lacking on a couple of days, the restaurants offered nothing simple for an afternoon snack instead of a full lunch.
I enjoyed the lanai's and breezes and beautiful grounds.
May 5, 2014
Rated 4 out of 5 by Pasadenagal Nice, but first time was better
Check in process was good. We made a room change upon checking in but didn't get our banana cake until the following day. Service was good throughout stay but felt it was a bit lacking from prior visit in 2014.
May 6, 2014
Rated 4 out of 5 by BlessedRest Local for night away
We live here on Oahu and needed a night away from kids. This location is great! Feels like in country but right in city. Excellent staff. Wonderful spacious rooms. Only challenge this time was interruptions; getting complimentary bread then night service turn down we did not expect. So if want no interruptions be sure to let them know at check in. Comfy beds too. This is our spot!
April 6, 2013
Rated 4 out of 5 by beatz Check out
I only spent one night at The Royal, but I had a great experience. The one thing that I did want to comment on was your "estimated charge". The total cost for my room was $355 but my debit card was charged $392. It made no sense to me why my card was already charged the greater amount, and now I have to wait for 2 - 7 days for the difference to be refunded.
November 12, 2013
Rated 4 out of 5 by smroy Terrific Hotel, Great Staff
Loved the Royal Hawaiian. The room was exceptionally comfortable as well as beautifully appointed. I would request room 335 again as it fit our needs.
Staff at the RH could not be more helpful, pleasant and happy.
The only negatives were: the equipment in the fitness room needs an update as well as maintenance (serviced) and it would be great to have food service at the beach.
February 27, 2013
Rated 5 out of 5 by Gigi This hotel is truly royal in every way.
I grew up here in the islands. This was my first experience staying at the Royal Hawaiian Hotel. The place is really beautiful and has the feel of old Hawaii. All of the employees I interacted with were very friendly and helpful. The bed is plush and comfortable. The food is excellent both at the Mai Tai Bar and Azure Restaurant. Both overlook Waikiki Beach and Diamond Head.
May 21, 2013
Rated 2 out of 5 by DisappointedDon A Hawaiian Disappointment
My stay at the Royal Hawaiian was less than optimum. The showerhead was broken, the phone in the room did not work, there was no clock in the room, and there was a strong smell of raw sewage on the walk from the shopping center to the hotel. Overall, I have had better stays at much lesser quality hotels. I would not recommend staying there, and I will not stay there again.
November 24, 2012
Rated 5 out of 5 by globetrottermom What a lovely hotel!
We have stayed at half a dozen different hotels on Oahu and the Royal Hawaiian is our favorite. We always stay in the original part of the hotel, which has photos of old Hawaii and other Hawaiian details. The grounds are lovely and you can sit in rocking chairs and look out on the garden. It is also conveniently located near shops in Waikiki. Great breakfast too.
August 22, 2013
Rated 3 out of 5 by hdpetersen Delta Diamond No Crossover = lame
As a Delta Diamond with Crossover benefits, I am always greeted with great charm at every starwood hotel in which I stay. This time, I was taking my family for a weekend in one of the supposedly most prestigious hotels in Hawaii only to be treated terribly by the check in staff and embarrassed in front of my family. Besides the host, the food service was terrible and the waitstaff was equally as rude. I will never return to this hotel, nor recommend to anyone else. It's old and needs some serious renovations as it's way past its prime :)
April 18, 2014
Rated 5 out of 5 by MamaBofNJ A Definite 5 Star!!
After one night of disappointment due to an error in our room reservation, Monica, the daytime hotel Manager, took charged and immediately set us up in an even better accomodation. Everything after that was just exactly how we planned our vacation at the Royal Hawaiian. The Staff are friendly, the food is fabulous and the hotel is lovely. Miss it already!!!!
December 31, 2012
Rated 5 out of 5 by newmexican Royal Hawaiian staff
While the property is beautifully maintanied, the quality that continues to make the Royal Hawaiian special is the warmth of the staff, many of whom have been there for years and remember your name without being propmpted. It is that kind of personal hospitality that makes a stay there a wonderful experience.
December 7, 2013
Rated 2 out of 5 by murphfarm Not the same old hotel
Since the remodel it seems like the hotel has changed. There is a charge for beach lounge chairs now. The new pool is smaller. No snack bar at pool. Carpet in room was not clean. Maids did not leave sufficiant coffee, shampoo, conditioner, or kleenex. Coffee grounds were spilled in the room and maids did not clean the floor. Probably won't stay again.
November 29, 2012
Rated 5 out of 5 by LVSisters 2013 Family Vacation
We had a family vacation at The Royal Hawaiian. The best hotel in Hawaii, and would highly recommend. Staff was great and accomodating. Concierge staff, maids, valet, bellman, etc. could not have been better. Thanks for making this vaction a memory for me and my entire family. This is my 4th year in a row at the Royal Hawaiian. See you next May!!
June 11, 2013
Rated 5 out of 5 by Jozz Pink lady the best place to stay.
Wonderful magestic Hotel ,we met up with my sister and husband from Australia and couldn't have found a better Hotel. Takes you back in time .From the moment you arrive nothing is too much trouble for the staff.We all absolutely loved it!
We stayed in the older part , overlooking the gardens .Sister's room was in the modern section.We rated ours the best.
Only thing i'd change is make the pool area larger ,we sat on the sunbeds behind a section of plants and couldn't see the pool .Better to have two palm trees there instead :)
Wished we had the name for a member of staff to say a big Thank you, whom one night took pics of the 4 of us acting silly ,he was so funny .
When a Hotel makes you feel so welcome and makes those special touches that brings a smile ,you know you have it right .well done!
Pease don't change the Pink lady lady she truly stands out from all the other sky scraper Hotels.
Thank you so much will recommend to all my friends .
July 21, 2012
Rated 2 out of 5 by UnsatisfiedGuest125 Nice hotel, but rude staff
I had arrived to the hotel earlier than the check in time. I asked the reception if there were any other rooms available for immediate check in, and the woman behind the counter scoffed and told me that the room would only be available at 3PM. Hours later, when I merely asked about any status updates, I was told very rudely again that no, there were no rooms available, and that there were people who had arrived earlier than me who still did not have rooms. I was told at I would be given a key exactly at the check in time. However, at 3PM, my room was still not ready and I was finally given a key at 3:40 PM with no apologies for the delay.
I understand that the hotel cannot have a room ready immediately on my arrival, but never have I been treated with such disrespect at a luxury hotel. It's evident that the staff needs additional hospitality training. After traveling 1000+ miles and given the reputation of your hotel, I expected better treatment.
August 17, 2013
Rated 5 out of 5 by Sandryrk Beautiful, romantic hotel
We had such a nice overnight stay! The property is so pretty! I loved the complimentary mai tai, to feel part of the scene. A little inconsistent in the room -- the remote was busted, they forgot the coffeemaker in the room, but they took care of it relatively soon. I would happily return. The staff in the Azure were terrificly personable.
July 3, 2013