Rated 3 out of 5 by JJtomo For the money...
While the hotel is beautiful (this is the 2nd time I stayed here), the rooms are falling apart since the building itself is old. The door to the cabinet fell off, the shower was kind of moldy, the refrig shook everytime i tried to tug it open, and you can hear people in the hallway and in rooms next door very clearly. The service is excellent, but for the money, I'd like to be very comfortable in a room that's not falling apart.
July 5, 2012
Rated 5 out of 5 by cyndi03 aloha for the pink palace
we visit hawaii every year, our home away from the mainland, and always wanted to experience a stay at the historic pink palace. it was amazing from the moment we stepped into the lobby. the staff was so friendly and curtious, very helpful and went out of their way to make our stay the best. we missed the historic tour, so they made special arrangements for us to have a historic tour with the manager. it was a very memorable and informative tour. we stayed in the garden junior suite in the original hotel. it was beautiful. liked it better than the newer tower, which is designed modern. the larger pool with waterslide is shared with another hotel, situated between the two. there is its own small pool that was quiet and nice. beach is so easy to access and go to, dont really need a pool. we ate breakfast there, was really good food, a bit high in cost though.
April 11, 2012
Rated 5 out of 5 by Raven94 The Royal
The Royal Hawaiian lives up to its name - the whole staff treat you like royalty. The rooms are great after the remodel, comfortable and clean and the house keeping staff are wonderful. Front desk personnel were very friendly and the concierge staff were extremely helpful. We used the valet parking service and these folks were also very helpful with suggestions for hiking and sightseeing. A great stay and we will return!
April 23, 2013
Rated 5 out of 5 by globetrottermom What a lovely hotel!
We have stayed at half a dozen different hotels on Oahu and the Royal Hawaiian is our favorite. We always stay in the original part of the hotel, which has photos of old Hawaii and other Hawaiian details. The grounds are lovely and you can sit in rocking chairs and look out on the garden. It is also conveniently located near shops in Waikiki. Great breakfast too.
August 22, 2013
Rated 5 out of 5 by Patsy28 Beautiful Location
We chose this hotel from Ubookit.com and were very happy with the selection. We were pleasantly surprised with the history of the hotel and we thoroughly enjoyed our stay. There is plenty of shopping and restaurants within walking distance of the hotel. We were there through Christmas and found a Catholic Church within a 15 minute walking distance to the hotel. The staff was excellent and helped us with whatever needs we had.
December 30, 2013
Rated 2 out of 5 by UnsatisfiedGuest125 Nice hotel, but rude staff
I had arrived to the hotel earlier than the check in time. I asked the reception if there were any other rooms available for immediate check in, and the woman behind the counter scoffed and told me that the room would only be available at 3PM. Hours later, when I merely asked about any status updates, I was told very rudely again that no, there were no rooms available, and that there were people who had arrived earlier than me who still did not have rooms. I was told at I would be given a key exactly at the check in time. However, at 3PM, my room was still not ready and I was finally given a key at 3:40 PM with no apologies for the delay.
I understand that the hotel cannot have a room ready immediately on my arrival, but never have I been treated with such disrespect at a luxury hotel. It's evident that the staff needs additional hospitality training. After traveling 1000+ miles and given the reputation of your hotel, I expected better treatment.
August 17, 2013
Rated 4 out of 5 by BlessedRest Local for night away
We live here on Oahu and needed a night away from kids. This location is great! Feels like in country but right in city. Excellent staff. Wonderful spacious rooms. Only challenge this time was interruptions; getting complimentary bread then night service turn down we did not expect. So if want no interruptions be sure to let them know at check in. Comfy beds too. This is our spot!
April 6, 2013
Rated 5 out of 5 by Gigi This hotel is truly royal in every way.
I grew up here in the islands. This was my first experience staying at the Royal Hawaiian Hotel. The place is really beautiful and has the feel of old Hawaii. All of the employees I interacted with were very friendly and helpful. The bed is plush and comfortable. The food is excellent both at the Mai Tai Bar and Azure Restaurant. Both overlook Waikiki Beach and Diamond Head.
May 21, 2013
Rated 4 out of 5 by smroy Terrific Hotel, Great Staff
Loved the Royal Hawaiian. The room was exceptionally comfortable as well as beautifully appointed. I would request room 335 again as it fit our needs.
Staff at the RH could not be more helpful, pleasant and happy.
The only negatives were: the equipment in the fitness room needs an update as well as maintenance (serviced) and it would be great to have food service at the beach.
February 27, 2013
Rated 2 out of 5 by DisappointedDon A Hawaiian Disappointment
My stay at the Royal Hawaiian was less than optimum. The showerhead was broken, the phone in the room did not work, there was no clock in the room, and there was a strong smell of raw sewage on the walk from the shopping center to the hotel. Overall, I have had better stays at much lesser quality hotels. I would not recommend staying there, and I will not stay there again.
November 24, 2012
Rated 4 out of 5 by Nori65 Overall, very good!!
Would surely recommend the hotel for Waikiki visitors, great location. A couple of issues may be the loud A/C which can be fixed if they really tried, and the small sink in the bathroom which is a structural issue so may not fly.
In any case, good job! to the whole staff.
August 31, 2013
Rated 5 out of 5 by msolomit Wonderful Hotel
Great Hotel. Breakfast Server Nam was fantastic and we came back a second morning just to sit in his section.
October 1, 2013
Rated 5 out of 5 by SSpracklin At the top of the world
We visited celebrating two occasions. Our 25th aniversay and the wife's birthday. We didn't want to come home. The location was everything we expected. The service was out of this world. Even the tropical storm couldn't ruin things. You want to get what you pay for,,,go to the Royal Hawaiian!
August 20, 2013
Rated 5 out of 5 by Sandryrk Beautiful, romantic hotel
We had such a nice overnight stay! The property is so pretty! I loved the complimentary mai tai, to feel part of the scene. A little inconsistent in the room -- the remote was busted, they forgot the coffeemaker in the room, but they took care of it relatively soon. I would happily return. The staff in the Azure were terrificly personable.
July 3, 2013
Rated 5 out of 5 by MamaBofNJ A Definite 5 Star!!
After one night of disappointment due to an error in our room reservation, Monica, the daytime hotel Manager, took charged and immediately set us up in an even better accomodation. Everything after that was just exactly how we planned our vacation at the Royal Hawaiian. The Staff are friendly, the food is fabulous and the hotel is lovely. Miss it already!!!!
December 31, 2012
Rated 5 out of 5 by LVSisters 2013 Family Vacation
We had a family vacation at The Royal Hawaiian. The best hotel in Hawaii, and would highly recommend. Staff was great and accomodating. Concierge staff, maids, valet, bellman, etc. could not have been better. Thanks for making this vaction a memory for me and my entire family. This is my 4th year in a row at the Royal Hawaiian. See you next May!!
June 11, 2013
Rated 2 out of 5 by murphfarm Not the same old hotel
Since the remodel it seems like the hotel has changed. There is a charge for beach lounge chairs now. The new pool is smaller. No snack bar at pool. Carpet in room was not clean. Maids did not leave sufficiant coffee, shampoo, conditioner, or kleenex. Coffee grounds were spilled in the room and maids did not clean the floor. Probably won't stay again.
November 29, 2012
Rated 5 out of 5 by jaran Royal Property
Five stars are insufficient. I give Give Royal Hawaiian at least seven.
Kudos to many. In particular, Cori Hara.
January 4, 2014
Rated 5 out of 5 by Jozz Pink lady the best place to stay.
Wonderful magestic Hotel ,we met up with my sister and husband from Australia and couldn't have found a better Hotel. Takes you back in time .From the moment you arrive nothing is too much trouble for the staff.We all absolutely loved it!
We stayed in the older part , overlooking the gardens .Sister's room was in the modern section.We rated ours the best.
Only thing i'd change is make the pool area larger ,we sat on the sunbeds behind a section of plants and couldn't see the pool .Better to have two palm trees there instead :)
Wished we had the name for a member of staff to say a big Thank you, whom one night took pics of the 4 of us acting silly ,he was so funny .
When a Hotel makes you feel so welcome and makes those special touches that brings a smile ,you know you have it right .well done!
Pease don't change the Pink lady lady she truly stands out from all the other sky scraper Hotels.
Thank you so much will recommend to all my friends .
July 21, 2012
Rated 5 out of 5 by Ohanamatt A+ Return Stay
We loved our first stay so much we came back. As a family of four with twin 6 year old children, we loved the resort and the staff who were super warm and welcoming. It was also during spring break which was a nice surprise since I would have expected things to be a little more hectic. Will becoming back again - already looking to rebook!
April 7, 2013
Rated 2 out of 5 by Ugh777 Needs improvement
Hotel has a great atmosphere and location, But needs tremendous improvement. Everything I noticed was rusty and worn out. Bathroom had splatters of brown spots, balcony paint was old and chipping away, pool umbrellas are brown. Our table at lunch collapsed from being worn out. I can go on and on..... But the staff was super friendly.
May 16, 2013
Rated 5 out of 5 by Happy40 The most beautiful experience
A beautiful experience from the moment we arrived to the time we had to say goodbye.
The location is convenient to everything, the room presentation is of the highest standard and the service is professional and helpful ,and above all else the atmosphere created a luxurious and relaxing place to unwind and enjoy the Hawaiian way.
May 3, 2013
Rated 5 out of 5 by Madcookkath You are extremely well looked after
The staff were exceptional. Everyone was extremely kind and polite. Nothing was too much trouble. The hotel itself was old and worldly, we would stay again without hesitation. Congratulations to all of you for looking after us so well and it made this trip wonderful and extremely enjoyable.
Hats off to you all and we mean everyone!
January 7, 2013
Rated 5 out of 5 by JonS48 Great hotel
My family and I spent 4 wonderful nights at the Royal hawaiian Hotel. The staff was freindly and helpful. We had a garden junior suite, what was very comfortable my myself, my wife and 2 boys, ages 2 and 6. The beach was great, right on Wiakiki Beach. We can't wait to stay there agian.
July 31, 2013
Rated 3 out of 5 by RJS1 Waikiki's (faded) grande dame
Like Elizabeth Taylor, everyone knows the name and history of this storied hotel. Today, I look at this property and say that I wish I had been there back in the glory days. I'm torn, as I want to love the Royal Hawaiian, but by holding it up to the standard of a Luxury Collection/Category 6 property it just doesn't rate.
On the positive side, the customer-facing staff of the hotel are exceptional in their care, attention, and just general expression of aloha. From the housekeepers who were understanding about my work schedule (conference calls with the mainland when they wanted to clean the room), to the assistance provided by the beach personnel, to the warm welcome every time I sidled up to the Mai Tai bar, I could see why people would want to come back. Nice little touches like the banana bread upon arrival (recipe included!) were truly appreciated.
On the other hand, I cannot accept that a hotel of this calibre, after having completed a multi-million dollar renovation, could only be able to bind a broken-on-arrival shower head with electrical tape (the maintenance men who came told me the rate of failure was so high they had no more spares in stock). I can somewhat accept that two scales were also broken-on-arrival, but I cannot accept being served spoiled food products. The coffee creamer provided in-room with the coffeemaker was chunky yogurt...for two days straight. After calling and complaining twice, fresh milk was sent up daily, which while nice still doesn't address the fundamental problem of what they were trying to serve guests. Unfortunately, my invitation to the GM's cocktail hour was tucked under other paperwork in my room instead of being left in a prominent place, so I didn't have a chance to speak to my issues in person, and my numerous calls to get remediation were only satisfied once I got SPG on the phone and asked for help.
All in all, I was underwhelmed. Maybe it was because I redeemed Award Nights, maybe it was because I wasn't Platinum at the time of my stay, but the failure by the hotel management to engage left me disappointed, and the rooms - lovely as they were in the Historic building - need some more TLC before being let out to customers again.
December 4, 2011
Rated 4 out of 5 by Daniel12345678 Great location and relaxing with very easy access to night life and shopping
I was surprised at how relaxing and quaint the hotel was for being in the middle of Wakiki. If you want to see wakiki and want a hotel without the commotion and crowd, then this is the place. It is an old style hotel so do not expect modern. Only main down side, a Bit pricy for the value. Dan from Chicago
June 19, 2013
Rated 4 out of 5 by YB723 Nice but too expensive compared with hotel conditions
Nice hotel, but felt a little discomfort with the room conditions and SPG recognition of the hotel. Very old hotel, even new built tower rooms were also very old and seemed like they need to be renovated. Price is extremely high but couldn't figure out the reason why. Expected to have some SPG benefits but none at all.
December 28, 2012
Rated 5 out of 5 by tmb3 Exceeded My Expectations
Everything about this hotel was lovely. Very comfortable and elegant rooms and grounds. I've read mixed reviews and booked with lower expectations, although I always wanted to stay here. After staying, I can't wait to come back and make a yearly tradition of a Royal Hawaiian stay to celebrate our anniversary.
May 16, 2013
Rated 5 out of 5 by Nancy1967 Great Service and more than my expectations
We stayed 3 nights at this hotel, from the moment we came out of car the valet staff and bellman was friendly, kind, and professional. Every step before our check in to our room was more than what we expected. Definitely..a luxury resort in service, attention...
August 3, 2013
Rated 5 out of 5 by George55 Absolute paradise
We stayed in the historic pink building with a partial view of the sea. The room was elegant and spacious. The staff so friendly and the Mai Tai Bar is the best place on Waikiki beach for sunset drinks. Amazing. Lovely pool area with shade and no problem getting a lounger by the pool. Can't wait to go back.
May 11, 2013