Rated 3 out of 5 by PMTH OK
The staff was very attentive. THe bed was very comfortable. The food was good in the Sugar house, but the bistro was only average. The breakfast buffet was varied, but the food was cold by the time you got it all. The drinks were always very watery. I stuck with wine, because you can't water it down.
When we signaled the "green" approach to our room, we got no service at all - bed was not made, and no change of towels.
The ac unit is starting to become mildewy and the toilet didn't flush well.
April 2, 2014
Rated 3 out of 5 by Wally8k Hotel needs help
My wife and I had very mixed thoughts about the Westin Maui. The lobby and pool are were beautiful. The internet service was poor and attempts to get through to the help line went unaswered for as long as 30 minutes. There was a constant screeching sound throughout the pool/lobby area which made relaxing impossible. There was also a construction project underway which created a lot of noise and took away a significant number of "free" parking spaces which resulted in a need to use valet parking.
August 29, 2013
Rated 5 out of 5 by Puanena0512 Wonderful Staycation
This was my very first Westin Maui Resort & Spa experience, and it was wonderful! It started off with Pierceson (sp?) at the Front Desk. Very personable, helpful and knowledgable. He placed us in the older tower with a phenomenal view. We had breakfast at Burger Bistro the next morning for the breakfast buffet. There was many different choices to choose from that my stomach couldn't fit them all! Our waitress, Faith, was very helpful and full of Aloha spirit!
After breakfast we headed to the pool for a swim. We were there for about 4 hours and it was unfortunate because my family and friends were there with us and not one pool server came to greet us. However, I did make my way to the Colonade (?) to enjoy a Starbucks. Joseph helped us there and was very nice, quick with responding to our needs and took our order. Although the pool server didn't help us, could have enhanced our poolside experience, but it didn't ruin our entire stay. I say "thumbs up" to the Westin Maui Resort & Spa!
November 12, 2014
Rated 5 out of 5 by Fryguy Awesome hotel!
We really enjoyed our stay here in Maui. The location is terrific and the pool and beach are awesome. The rooms were very good and up to the Westin standard. My only issue was that the main restaurant is closed on Mon and Tues when we were there which was disappointing so we did not get to try it. The gym was one of the best resort facilities I have ever used. Spa was small but nice as well. Room service was a little slow...over an hour to just deliver a bottle of wine. But we loved this hotel.
June 17, 2013
Rated 3 out of 5 by Beach805 Standard Westin
Standard Westin fare. Only complaint is the use of beach towel cards. Most nicer hotels have abandoned this and it is extremely annoying to be handed towel cards.
November 21, 2014
Rated 5 out of 5 by Chenley Great hotel but no balcony in small S tower rooms
We love staying here and the small room is perfect for us. My only "complaint" is that the small units in the south tower do not have balconies upon which you can sit. We did no realize this before and will be sure to ask for a north tower room in the future.
Also, WAY more kids this year (during school time) than ever before (and the "adult" pool is NOT in a sunny location.)
LOVED the canoe trip which left right in front of the place and snorkeling is fabulous right off the beach!!
March 2, 2014
Rated 5 out of 5 by Danielle23 Best Hotel In Maui !
Beautiful hotel in a perfect location! The hotel is right on the water and near lots of fun restaurants, shops and amazing sights to see. The staff was nothing but superb and were always available to answer questions and give you ideas of fun activities to do. Special thanks to Sulinn for making my stay amazing and being so helpful. Overall I highly recommend this hotel for romantic getaways and family fun! I would choose this hotel over and over for my future stays in Maui !
February 8, 2014
Rated 1 out of 5 by scornel This property made me wish I had not gone on vacation
Checked into room directly beneath construction area. Asked for quiet room. Was moved to 227 across from elevator. Complained direclty to GM, staff put me to his voice mail. No response from GM for 2 days. Couldn't sleep due to noise. Bed was broken down. Husband has back issues, this caused his back to go out, and I was sore from the bed. Had to sleep across it laterally it was so bad. Horrible response from GM. WORST EXPERIENCE IN MY 14 YEARS AS SPG MEMBER (8 PLAT, 6 GOLD)!
August 27, 2013
Rated 3 out of 5 by CLouise Comfort
My husband and I just returned home from visiting your hotel this past weekend. Everything about The Westin Maui was amazing. Food, pool, location, staff, etc. The only complaint we have is the mattresses in your rooms. There were two divots in our King bed and it was almost impossible to have a good nights sleep. My back and my neck are painfully out and spent my last night sleepiing on the floor. I brought it up to the front desk and there seemed to be no concern.
May 14, 2012
Rated 5 out of 5 by Jenn66 Beautiful resort, super friendly staff
This resort is so beautiful! The staff were so helpful and friendly it was amazing. My only complaint if i had to say something was the rooms needs just a bit of upgrading....i just felt for the price i shouldnt have a rip in my carpet but other than that the beds were heavenly for sure and the room was very comfortable. Not that I wouldnt still recommend this hotel to my friends...its just a small comment. There was no noise at night, we slept very comfortably.
April 26, 2013
Rated 5 out of 5 by FrequentLeasureTraveler Professional Frontdesk Service
We have tried several Maui properties and our favorite one is Westin Resort and Spa. We are returning to this property because we know that they will do everything to make our vacation be as memorable as possible. Our last stay was especially pleasant because both Ms. Ikeda helped us at front desk at several occasions and house keeping suppervisor Ms. Guieb professionally organised that our room is always cleaned while we were enjoying very delicious breakfast.
March 29, 2014
Rated 5 out of 5 by fromWailuku Great Stay-cation
Our 10 year old niece was visiting from the east coast and had never been to a Westin before. From the moment we checked in up until the very last moment of our stay - she had a fabulous time and gave is a 100 stars (out of a 1 to 10 scale). We have stayed here multiple times and have always loved it - but now we got to enjoy it through the eyes of a child.
The pools are outstanding and being so very close the one of the best beaches in the world is a bonus! The staff was all very friendly and accommodating and helpful.
We did have a little challenge with getting our lunch order in by the pool. There seemed to be too few servers for the pool side service... but, again - our niece had the fish tacos and said it was "worth the wait".
Thank you for a memorable stay-cation for us and a wonderful introduction to The Westin for our niece.
June 30, 2014
Rated 3 out of 5 by Bcstut Hotel is tired, needs updating
Location was great. Ocean facing rooms worth the extra cost. Mountain facing really mean parking lot facing. Rooms were tired; paint, wallpaper, balcony floor were pealing. Pool area was nice but in need of obvious repair. Parking spaces were too small for average car. Resort fee does not include beach chairs/umbrella. Rooms lack a microwave. Overall appearance was nice, just not up to Westin standards. Section of rooms were being updated at time of visit.
January 9, 2013
Rated 1 out of 5 by MtnMan66 Great location / terrible staff
Was staying on points. Tried to con me into taking a 1 king room for 2 adults and 2 kids. I had reserved 2 double beds. They insisted nothing was available. I contacted SPG central and they resolved the situation in 5 minutes. The front desk looked like a bunch of idiots. The hotel rooms and hallways are also in desperate need of refurbishment. Everything looked tired and worn out. This hotel definitely does not measure up to the Westin standard.
January 5, 2013
Rated 2 out of 5 by KER1 Only average.
The rooms were a bit small and in need of renovation. The hallways were always dirty with room service dishes and stained carpet. For three of the four days we were there, the same two pieces of plastic trash sat on the carpet between our room and the elevator bank. The pools were noisy and crowded. The bar area near the beach was nice and reasonably priced. The front desk was always busy and the SPG Preferred Desk not manned enough hours.
November 21, 2012
Rated 5 out of 5 by wynnesf11 My wife and I rated this hotel a "10"
My wife and I just returned from our Honeymoon. We rated all of the hotels we stayed at, the cruise we were on and all of the areas we visited. This hotel was the only thing close to a "10".
The resort was unbelievable! There were pools, waterfalls, wildlife, trees and lights everywhere! It was literally right on the beach too. The view from the beach, and our room was amazing as well. You can see the islands of Lanai and Molokai perfectly.
We also visited during the Whale season when all of the Humpback Whales travel to Hawaii. We sat on the lawn chairs at the resort and watched the whales in perfect naked eye view breaching and playing for hours. It was so incredible! The area is part of a whale sanctuary so they play all day long and it was so cool to watch.
This hotel was absolutely the cherry on top for our final few days of our Honeymoon.
March 15, 2014
Rated 2 out of 5 by StarwoodShareholderHOT Losing it's luster
I enjoyed my stay in Maui. If I were there on business, the room would have been perfect. However, I was on vacation. The room was small, housekeeping was almost nonexistent, valet was slow, and the upkeep needs work.
I am being more critical than normal; however, I expect to get what I pay for. I've stayed at 5 star resorts around the world for less $$$ and obviously better service. The staff is friendly, but housekeeping is pathetic.
November 2, 2012
Rated 5 out of 5 by RufusInHI Awesome Resort with lots of Aloha Spirit and Hospitality
As a Kamaaina and Frequent Return Guests, The Westin Maui Resort & Spa has always treated me and our visiting freinds and families as Hawaiian royalty. Kudos to your Staff and Management who consistently provide exceptional and genuine friendly service that truly exudes the Spirit of Aloha our Islands are known for. Mahalo again for welcoming us and making another enjoyable stay. We once again leave with great memories of our stay.
December 13, 2012
Rated 5 out of 5 by BigBrett The Best
We booked a week long stay to celebrate our 20th wedding anniversary and brought out two kids. The pool and slide were fantastic. Great beach. Ease of getting as many towels as you need, as often as you need. Self parking was a little packed, but they will valet park your car for free, if you can't find a place. Snorkeling right in front of the hotel was beautiful. We will likely return for our 25th, if not sooner. :-)
July 19, 2014
Rated 5 out of 5 by Martin43 Exceptional Help with a Problem
In March my husband and I booked a 9 day stay at the Westin in Maui to celebrate our 50th Wedding Anniversary through our travel agent . When we arrived at the hotel we had an ocean view room overlooking the kiddie pool. After checking we found out this is what our travel agent actually arranged for us. After talking to the hotel about the problem they arranged for us to have an ocean front room and made our anniversary perfect.
October 20, 2013
Rated 5 out of 5 by daveonbass We LOVED the Westin!
We booked the Westin because a seminar we were attending was being held there. We knew nothing about the hotel other than what we saw online going in. It FAR exceeded our expectations! The staff got to know us, EXTREMELY friendly, we loved the layout of the pool/restaurant areas. The overall vibe of the Westin & Maui made this one of our favorite vacations ever and we travel a lot. Bravo! We'd stay here again in a heartbeat!
March 23, 2013
Rated 5 out of 5 by Mcarr Amazing hotel...beautiful pool area
The hotel was amazing. It was gorgeous. My only complaint would be the expense of the food at the resort. It would be really nice to have had more reasonable snacks for the pool area, but Hawaii is expensive in general. Another very small downside it that it could be a little loud in the morning on the Whalers Village side with incoming trucks and things but the location was still amazing.
August 26, 2014
Rated 2 out of 5 by MGMASSOCIATES Sad Decline
Hotel is in decline. Treat repeat guests as "old girl friend". Check in slow and front desk is under staffed at peaks. Room not prepared as promised - featherless pillows etc. Room was very hot no air when not occupied. Bathroom sink does not drain, a/c filter needs changing, no robes in room. Wall paper bubbling and coming off. Highly restrictive on giving guests pool towel. For of this they ask a room rate premium!!!
December 15, 2012
Rated 5 out of 5 by hubahubahuba Best Hotel in Maui
I live in Maui and this is where I go whenever I want to relax. Even better is the spa. It's a famiy environment but if you need quiet, they have a section for adult only. So, this place is best for everyone. Food is good and rooms are clean. They do try to accomodate you all that they can do for you. Lots of activities and a nice exercise equipment. I just love it here and I am going back next week - can't wait.
August 9, 2013
Rated 5 out of 5 by TheGlenns Excellent Hotel for our Honeymoon
My husband and I stayed here for our honeymoon in December. While we had some reservations about the hotel due to the construction, our stay was fantastic.
The construction noise was a bit loud at times, but overall our stay was great. The room was perfect and we loved the location right on the beach. The staff was very friendly and helpful and the spa was truly amazing. We enjoyed our time there very much.
February 13, 2014
Rated 2 out of 5 by bella2013 Beautiful Hotel, Bad Customer Service
The hotel, pool, setting, gym, and overall location are all amazing. The front desk staff and overall customer service was quite unsatisfactory. The check in process was laborious and not at all thorough. I had a confirmed rate in my reservation which they attempted not to honor resulting in 3 trips to the front desk and some assertive conversations. They did finally honor the reservation I made months ago, however, the staff was scattered and quite rude. Also, the activities schedule which seemed quite comprehensive was a bit of a joke as many of the activities didn't happen at all or were cancelled at the last minute much to the disappointment of my children. The poolside staff and housekeeping were very nice. As I mentioned - the setting and actual property are stunning, but there are many options in Maui, so next time I will likely find a place with better customer service.
September 3, 2013
Rated 3 out of 5 by Oenophile Shoddy Internet Service
As an elite SVN and Gold SPG member I was relegated to basic internet when I paid via star points for the upgrade. This should not happen. I'm very disappointed in Starwood' service
January 24, 2015
Rated 5 out of 5 by PasadenaLisa The Westin left us feeling pampered
We had a lovely stay- beginning with our bellman bringing us a handmade rose and fish, made from a palm leaf, to the manager of Relish agreeing to keep frozen a gift I had brought from home to friends. Everyone was helpful, the facility was beautifully maintained and the proximity to Whalers Village and Black Rock can't be beat. We would definitely stay here again!
July 28, 2014
Rated 4 out of 5 by Robbie Gorgeous landscaping
We found the hotel itself to be very well laid out and maintained , however,we were a little disappointed with the room itself for a hotel of this caliber and cost / per night.. The room appeared to be slightly dated with a tub shower combination and moldy caulking around the tub wall. Several floor tiles were broken and the carpeting was rippled. Having said that , they might be subject to renovations as we awoke early in the morning to hear loud banging, sanding and scraping sounds from the room above.
The exterior grounds and landscaping were truly amazing with several water falls , pools, flagstone pathways, colorful plants and trees. The fish in the ponds, pink Flamingos and exotic birds put the finishing touches on this piece of architectural paradise. Kudos to the designer.
The food was by far the best we found on the the island. Hot, tasty and generous portions. Service from all staff was 5 star .
February 17, 2013
Rated 2 out of 5 by smorton not to be up graded
we stayed hear for our honey moon and were told they upgraded our room, when we got to our room to discover this was to be an ocean view, it had No view and was placed next to the elevator, I booked a dulex ocean view room they did move us after complaining however seemed very frustrating booking this 5 months in advance and then being told that was the only room they had.
July 8, 2013