Rated 5 out of 5 Amazing St Regis
Longtime starwood guest yet this property was in every way exquisite. The staff held the space in charming spirit, genteel intelligence and sublime grace made my time spent at the St Regis utterly spectacular.
I actually am in process on planning my return stay.
Again, delightful experience exceedingly best 5 star in all of Miami and beyond.
July 14, 2013
Rated 5 out of 5 by John10 Excellent hotel
Truely excellent hotel with great rooms and features. Appears to be a hot spot for high class travellers, some of which were quite annoying as they treated facilities and staff quite badly. Outside it's obviously new and there is not much vegetation. Some minor service hickups but nothing to get wound up about and good recovery from their staff.
February 3, 2013
Rated 5 out of 5 by JWUK Amazing Spa Team
The Spa is incredible, great surroundings and the treatments are very thorough, well in excess of the descriptions in the catalogue. The highlight for certain was the pedicure, great treatment expertly performed. The Spa team are wonderful, very efficient and professional, yet friendly and welcoming at the same time. I highly recommend a visit.
November 3, 2013
Rated 5 out of 5 by RDMWorldTravel Very Impressed
I have been fortunate to of traveled to many St. Regis around the world. This one has to be one of my favorites. Service is outstanding, everyone is very courteous. Room service feels your dining at a restaurant. We got in 4:30PM and we had to wait almost an hour because our room was not ready. We were treated to a drink at the bar while we waited. Once in our room we felt the wait was worth it since the view and the layout of the room was excellent. we had booked a deluxe ocean view and were upgraded to a Grand Deluxe Ocean view room. Basically it was an apartment! full kitchen, washing machine, etc. Sadly no coffee machine... But we had the butler who was kind enough to get us coffee when we needed it. Connecting rooms seem to be available. Your room key is assigned to a specific elevator, and to your floor, no buttons to press. Our Elevator and our floor had only two rooms, very private. No walking miles of corridor to get to your room. Exit your elevator, two steps and you are at your room. The Jefferson's didn't have it this good. Calm and relaxing all around. Also make sure to speak with the Concierge desk before your arrival, they can give lots of recommendations. Would I return? in a heart beat!
August 20, 2014
Rated 2 out of 5 by Schnookie Rooms Division is in dire deed of improvement!
Concierge, Frank, condescending. Housekeeping horrific, was never Wowed with all the issues we had. What a total disappointment, have told many, many people how disappointed we are and were!
August 4, 2014
Rated 4 out of 5 by Bengoshi housekeeping issue
This hotel is great in terms of location and comfort. I was most surprised though to return to my room to discover room not serviced at all and when I enquired, housekeeping excuse was because her key was faulty! I had to insist on full cleaning service but housekeeping was reluctant saying that her shift ends in 10 minutes! Quite appalling!
July 26, 2013
Rated 5 out of 5 by AnadP fantastic staff & amenities
from the moment we set foot to the moment we left, experience was personable, with nice touches to our upcoming baby celebration. Well Done !
August 12, 2014
Rated 5 out of 5 by Albenavi Great service
Customer service went beyond expectations...from Security personnel that help me out with packages that were mailed to me prior my stay...to the Help desk that when I consulted about the closest Fedex service they took the mail and send it for me.
ALL the staff was supportive to fulfill passangers requierements just being aware of any need.
March 12, 2013
Rated 5 out of 5 by Susan520 Service Far exceeded every expectation
Can't say enough marvelous things about Adair Kaestner. Moving her up the ladder of your management team quickly will be of benefit to St. Regis! ALL other staff awesome as well. Reception, meeting room arrangements, accommodations and food were wonderful and without a doubt the best I've ever experienced in 30+ years of event planning.
January 20, 2014
Rated 5 out of 5 by SANNA THIS HOTEL HAS GREAT FEATURES
MUST BE THE BEST STANDARD ROOM EVER STAYED. HAS GOT LATEST OF EVERYTHING. LARGE BALCONY. GOOD SIZE ROOM WITH NICE DECOR. FRIENDLY STAFF WITHOUT BEING OVERLY SO, POLITE. GREAT LOCATION TO SHOPS AND GREAT RESTAURANTS. FOOD GOOD - DIDN'T HAVE DINNER SO CAN'T COMMENT ON THAT.
CAN HIGHLY RECOMMEND THIS HOTEL TO ANYBODY FROM ANYWWHERE.
January 15, 2013
Rated 5 out of 5 by bocajagman Superb Staff
From the moment we arrived, the staff just made it happen for us. The hotel is gorgeous, but you would expect that with such a new hotel. However the staff made us feel so welcome. It was our 33rd wedding anniversy, and the hotel made it so special. The room accomidations are outstanding with every room looking at the ocean.
April 21, 2013
Rated 5 out of 5 by SDS46 Outstanding Hotel Experience!
From the moment I arrived, the service of the property was outstanding. Guest name usage, follow up and then to see the pool and beach amenities! WOW! Dinner at J&G Grille was memorable and created a wonderful Anniversary dinner experience for us! Thank you so much!
June 27, 2014
Rated 5 out of 5 by fal1625 Fantastic!
The hotel is just beautiful! A true area of tranqulity in the Miami area. The rooms are spacious and stunning with large balconies overlooking the Ocean. It feels more like an apartment than a hotel room. The bathroom is exquisite with the lastet fixtures and amenities. The hotel staff was very professional and friendly.
July 1, 2013
Rated 5 out of 5 by noelgt total peace and tranquility
excellent service in all area of servoice. special mention to Giselle Mueller, Concierge. she was fantastic by deliverinf top notch customer service. the from desk was also very efficient and cordial.finally the breakfast staff and the attendants at the entrance were all gtreat in making my stay very enriching.
April 8, 2014
Rated 5 out of 5 by Gattopino JUST PERFECT!!!
The best Hotel I ever been!
Staff was great, polite and always available to help. My kids were treated as special guest from everybody.
Breakfast amazing, especially the home made bread.
Room with high technology and great bed, really clean.
Nothing to say only that I'll be back really soon!
Thank you to everybody!
December 5, 2012
Rated 5 out of 5 by MiamiSun Amazing service. Best F&B. Lots of privacy.
With the amazing service from every outlet, it is a pleasure to just stay on the property and enjoy the exquisite food and great selection on wines.
Since the property has his places to just sit back and relax it is the best place to just blend in, if you are looking for a place not to be recognized.
April 7, 2014
Rated 4 out of 5 by Timothy2013 Hotel technology impressive...
The state of the art of technology in this hotel is excellent. The beach and pools are outstanding. The pretentiousness is also high.... as is their price. The maid service put my iPhone charger inside a desk drawn while tiding up and my wife thought it was theirs as we left... and left it behind.
May 22, 2013
Rated 5 out of 5 by StarwoodVeteran No Trial for Spa Products
The associate, who was initially present at the spa desk upon my arrival, informed me that she was not willing to open any spa products for me to sample. She warned me that she would have to open a new product. Finally, another associate arrived, obtaining a small sample from the facialist's area.
May 28, 2013
Rated 5 out of 5 by disappointed06 Florida Stay
This was the very best experience I've had at a hotel. From the time you check in until you check out it was very comfortable and extremely classy. The staff puts you at ease and the rooms were spectacular. I would recomend this hotel to everyone and you will be sure to have a great experience.
May 17, 2013
Rated 5 out of 5 by GlenE Magnificent Property - Incredible Service
This beautiful, new property is nirvana! Gorgeously appointed rooms and suites. Service is stunning, and the customer service focus is without peer. Facilities, especially the pools, are incredible. The hotel restaurants are fine dining at its best!
This is a must for anyone in the Miami area!
September 14, 2013
Rated 4 out of 5 by RichardS07 Stunning hotel
The hotel has been designed to a very high standard and the rooms and facilities are first class. However, on arrival , it took nearly a couple of hours to check in as Reception were unable to give us what we had reserved. The hotel is also 20 - 30 minutes from South Beach and down town Miami.
July 17, 2013
Rated 5 out of 5 by GenaJ We love this hotel
This hotel is phenomenal! Their attention to detail and service is impeccable. The rooms and ocean views are breathtaking. Our only problem is with in room dining. Unfortunately, there is always a problem when we order room service so we just plan to go to a restaurant instead of ordering in.
December 18, 2013
Rated 5 out of 5 by RobertMD Miami's finest
Outstanding property in every way & having been going since it opened 3 years ago, it gets better each time I am there.
July 29, 2014
Rated 5 out of 5 by Tcs70 This hotel has the nicest rooms
I love the disposition of the rooms. Walk in closet, marble bath. Very high end in everything. Enormous varanda. Great ocean view and sunrise .
July 23, 2014
Rated 5 out of 5 by Hambone Lap of Luxury
Why would I want anybody to enjoy the St. Regis as I do? Writing this review seems foolish. In all seriousness, the St. Regis brings a since of relaxation and style not offered in most hotels. It truly felt like a home away from home. My wife and I will be returning.
May 5, 2014
Rated 5 out of 5 by rockids Excellent Hotel!
Everything about the hotel was first class. Every member of the staff we encountered was polite, attentive and, where appropriate, responsive. The facilities were top rate, clean and well appointed. The food and bar service were extraordinary. In short, this hotel did not disappoint.
January 21, 2013
Rated 5 out of 5 by Rindo St Regis Excellence
This is my second time at the St Regis Bal Harbour ...it is one of the finest Starwood properties I've had the pleasure of staying at...would highly recommend this property!
July 13, 2014
Rated 5 out of 5 by MattS Amazing stay at a 1st class property
My wife and I just completed a 3-night stay. We couldn't have asked for a better experience. Our butler Marine went above and beyond to make our stay a memorable one. Her service was as 1st class as the property. Large rooms, meticulous attention to details. Definitely worth a stay!
May 2, 2013
Rated 4 out of 5 by rich123 service needs improvement
the service within this hotel was the worst ive experienced in this class of hotel. Breakfast service was slow, pool area service was appalling. we had to wait 20 minutes to get a bed on beach.
although the hotel is execptional, the service would probably stop me from returning
April 3, 2013
Rated 5 out of 5 by Fabiola14 This hotel is amazing!
My stay was wonderful! The staff are very polite and they are excellent professionals. Everything in the hotel is very well planned. Super recommend!!!
July 17, 2014