Rated 4 out of 5 by DLK1947 Beautiful upgrades to property but staff not all rerady for prime time
The negatives:Failed to deliver requested wake-up call. Lounge service unacceptably slow for food and drink. Bar/lounge food offerings disappointing and excessively priced. The positive: Staff helpful and friendly. Rooms well appointedand comfortable.
September 6, 2012
Rated 5 out of 5 by cp98239 12/19-21/2013
My only issue is with the king size bed. It isn't as comfortable as the Westin Heavenly bed in other Starwood properties. Additionally, offer pillow preference, standard size rather than king size pillows. Other than that, this is a fantastic resort!
December 23, 2013
Rated 5 out of 5 by Ligia Best in Aspen
We had a wonderful time at the St. Regis during Food and Wine. Even though the hotel was busy, the staff was excellent and worked hard to meet the guests' needs. Can't wait to go back.
June 21, 2014
Rated 4 out of 5 by Debralw Rooms are wonderful, F&B and spa still lag way behind St. Regis quality.
The rooms and housekeeping were top itch as was the bell service and car valet. Food and beverage were lacking considerably behind what the standard should be at a St. Regis Properrty. The locker room s were surprisingly outdated and disappointing.
March 22, 2013
Rated 4 out of 5 by Jniss Under Construction...not great value
I had very high expectations for my initial stay at St. Regis, but much could have been done to improve my experience.
My room looked out on a construction site and from the lobby to my room, I passed blue tape indicating construction of some sort on various rooms and many unpleasant reminders that I was staying in the middle of a major renovation project. Ski season has started and expected better completion of renovation at this time of year. I am a Gold Member, almost Platinum and expected better treatment for this stay.
One jacuzzi was under construction, clean towels were not available when making a long journey outside to the other side of the hotel. I had to go back to the lobby with my robe and bathing suit to ask for new towels. Should have someone monitoring this at 5pm when most people are finishing skiing and going to the jacuzzi.
Biggest plus was the bell men and ski valet group. They were both top notch and exceeded expectations.
In general, there are too many other options with greater value than this hotel's studio room.
December 8, 2011
Rated 5 out of 5 by KCSON Loved it
We have stayed here several times over the years and this experience was the best ever and we can't wait to go back.
July 15, 2014
Rated 5 out of 5 by th27 long weekend in Aspen
St. Regis at Aspin was a phenomenal place to stay. It is slopeslide on Aspen Mountain and close to the gondola. The entire stay was luxurious and the staff were helpful in every way possible. I would highly recommend staying at St. Regis Aspen
January 28, 2013
Rated 5 out of 5 by RGro Conference
The St Regis is an amazing hotel. The staff is focused, polite and friendly. Thank you, Russell Grooms
July 18, 2014
Rated 5 out of 5 by Splash This hotel has great features
I rated all options above excellent. But the feature tht starnds out the most, and was most helpful. ewas the association with Aspen Sports for ski/boot storage, rentals, and other support for skiing (the purpose of my trip to Aspen).
January 20, 2013
Rated 5 out of 5 by Marko51 One of the best!!
Everything was fantastic...food, room, bed, customer service. One of the nicest hotels I have ever stayed at. They know how to treat their guests.....always calling you Mr. or Mrs. xxxx. Great location next to all Aspen has to offer.
October 14, 2013
Rated 5 out of 5 by 95rover beautiful facility
Our stay was wonderful. The staff was very helpful even going as far as rushing a forgotten item from our room to the airport for us after check out.
The hotel was clean, the food was good, the spa was great. I have no complaints.
January 14, 2014
Rated 3 out of 5 by rlg7 No one home
Don't call for room service. No one answers.
July 26, 2014
Rated 5 out of 5 by limeybulldog This hotel is centrally located
The St. Regis is literally a stone's throw away from downtown Aspen. So whether you are riding the Gondola up Ajax or looking for a place to stumble to after Apres ski..the incredible comforts of the St Regis is never that far way.
December 30, 2013
Rated 5 out of 5 by Pattyg Fabulous hotel
Everything was perfect except for the exhorbitant in-room dining charges---one of which added 21% service charge to our bill. Because of the additional service charges, we would not have another meal delivered to our room.
October 30, 2012
Rated 5 out of 5 by ProfEdwards Perfect!
I have never encountered a staff more gracious, accomodating or helpful than the staff at the St. Regis in Aspen. They were fabulous!
June 24, 2014
Rated 5 out of 5 by cestuart Friendly atmosphere
Everyone made us feel welcome from first greeting to our sendoff. Great experience! You can tell no detail has been ignored in the staff training department.
June 10, 2014
Rated 5 out of 5 by Gratefultraveler Great resort
beautiful property. Room service was the only issue. I revieced food that was very cold that should have been hot or at least warm to be able to enjoy it. I ended up not eating it based on the delivery conditons.
June 27, 2013
Rated 5 out of 5 by zakr57 A Splendid Experience
Aspen is a beautiful place, and our 2-day stay at the St. Regis helped make our experience "over the top."
June 28, 2014
Rated 5 out of 5 by Meme73 Outstanding hotel
We LOVE this hotel. We go back year after year. Loved the renovation. The hotel is always impecable. All or most of the staff is super friendly. Beautiful views . We will definitelly keep returning.
December 3, 2013
Rated 5 out of 5 by MiamiGM Spacious and comfortable suite with lucurios bathroom
The remodel turned out wonderful - the rooms are luxurious and functional. Great stay with wonderful service throughout. The recent changes are welcome and have improved the experience dramatically.
June 17, 2013
Rated 3 out of 5 by Clark58 service
Service was marginal at best...a lot of smiles and hellos but very little follow through upon requests....there was a mistake on my folio and it took 3 days to get in touch with anyone to help.
February 17, 2014
Rated 5 out of 5 by kelllaamia Exceptional staff
The staff made my stay very special. Always acknowledging me and asking if there is anything else that I may need. I had an extraordinary dinner at Chefs Table....wow what a concept. Great resort.
January 6, 2013
Rated 4 out of 5 by Kerral Inferior Room Service Food
A very nice hotel with almost inedible room service food. It seems like they do not have a chef and only a cook. And this cook hates food. It seems odd that the top management would allow this?
January 22, 2013
Rated 5 out of 5 by ronit full expiriance we enjoied every minuts.
we enjoied every minuts in the room and in the public areas. The service was perfect and more thatn that. The brekfest was good and we enjoied the athmosfir and the companey in the hotel.
February 27, 2014
Rated 4 out of 5 by KZtraveler KZTraveler
Great Hotel. I have been to the bar but never stayed at the hotel. Rooms were good. I was across the road, so a bit of a haul to get there but nothing significant.
They hosted a great event.
October 21, 2013
Rated 5 out of 5 by DPG11 Excellent Service and Gorgeous
The service was great - the staff attended to our every need immediately. They were friendly to our yellow lab. The hotel is gorgeous and immaculate. It is beautifully decorated and designed.
May 15, 2013
Rated 5 out of 5 by Dave6408 Perfect stay
First time to Aspen. Chose because of the St Regis property and points. A great family trip. Beautiful hotel. Pool a little crowded and room service not perfect, but everything else was.
August 14, 2012
Rated 4 out of 5 by SergeyK It is a good aspiring hotel, but to be a stellar hotel it needs do to some more work
It is a good hotel overall with limited competition in its own market (Aspen), however, to become a stellar hotel is could improve on the several fronts:
1) Level of staff service. Sometimes during our stay the service levels could be very "surprising". This harms good impression of other employees` good work. However, we hope St Regis will continue to develop its service level – we`ll see how it all goes during our next potential stays in the chain.
2) SPA/water zone was good in terms of service, but the facility itself needs renovation. In addition to renovation it could be expanded (though, we understand, it is more difficult to do) as it is quite small.
3) We mainly went out for dining, but one time we decided to go to hotel`s restaurant – Italian one. It was empty and we later understood why – the food was very mediocre. We like Italian food very much as many other people, but it is difficult to imagine that someone would come back for more after the 1st visit to the restaurant.
We hope this feedback will help St Regis Aspen improve its standing. I apologize if I was too direct on anything.
January 19, 2014
Rated 5 out of 5 by AspenFun Incredible Service
The service was incredible, every single person was upbeat, happy, and helpful. Room was a little tight with the rollaway bed, but that was to be expected in a standard room.
October 2, 2013
Rated 5 out of 5 by Johnd8r Great hotel
Great hotel !!! But service at the restaurant is a little to much. The crue from Bali is to friendly. I came to have diner (food was excellent) not exchange life stories.
July 22, 2013