Rated 5 out of 5 by CharmaineB This hotel/resort is absolutely amazing!!!
Our stay at this hotel was great. We chose this venue for our anniversary. The hotel was just lovely,furnishings were very tastefully done, our room was fantastic. The rooms are large with big bathrooms, the views were magnificent. The service from all the staff was extraordinare. It was nice to see the General Managers desk situated in the foyer where people often walked past and he was happy to have a chat at anytime. The restaurants were clean and tasteful the food was excellant, and buffet breakfasts had a large range to choose from. We had the most wonderful aromatherapy massage in the spa there - highly recommended .Even though some rooms can be a distance away from the main hotel there is always hotel transport to take you to and from your room. There was hotel transport to the main shopping centres at a minimal fee. The gardens/grounds are impeccably maintained. The hotel is good for singles couples and families. We will definetly be coming back again and recommending this wonderful hotel to all our family and friends. Thankyou to management and staff for a lovely stay.
September 19, 2012
Rated 4 out of 5 by CandyB Nice Facility and Beautiful atmosphere
Overall, Hotel is perfectly nice.
Nice swimming pool and Breakfast restaurant.
But some guide service (Recommendation for tourist was not available) and room cleanliness were less than my expectation.
August 28, 2013
Rated 2 out of 5 by Sogo A bit disappointed
Surrounding around villa not well maintained, bushes blocked the view.
Found snake, huge spider around the villa compound.
Tiles at pool are peeling off pieces by pieces.
November 11, 2013
Rated 4 out of 5 by leavesofgrass Remote location, good facilities
A relatively new hotel with good facilities and newish rooms with beautiful ocean view. Negatives include lazy housekeeping staff, limited beach and remote location (about an hour from Patong beach).
December 28, 2012
Rated 5 out of 5 by slahiff So great with kids!
The staff was excellent as were the pool and the swim up bar :). Staff was so friendly and great with the kids! Beautiful little paradise!
December 1, 2013
Rated 4 out of 5 by Jay1972 Good Hotel
The layout of the hotel is very beautiful and the facilities are the same. Overall the rooms are very clean but some furniture a bit run down and scratched. Food was very good in all outlets.
March 10, 2013
Rated 2 out of 5 by Kika2013 Very disappointing
I am a SPG member and stay. At the hotels expec Westins quite often. To say this was one of my worst experiences is an understatement
From the moment I walked in- staff was rude and not helpful: - room not ready, no welcome drinks accommodations etc....
Ok so we waited asked for a map- seemed to be inconvenient and then were finally given a Russian map (we speak English) told there were none, and then proceeded I. Our own to ask someone else minutes later and were provided one. Out luggage (fragile) was thrown into a golf cart for transfer to our room and flew off of the cart. Our non smoking room smelled awfully of smoke and had ants in it.. We called for shaving cream and too the paste - were told ok and never saw either and on top of that a rip offffffffff!!! Local beer is 40-70thb so I expected it to be a not more but more than 50% ???? They charge 150thb !! And beware same of tours -- u can go straight into town with a pamphlet from the hotel and spend 600-1000thb less per person.
Again I've stayed at many Westins but this was awful and we spoke to the manager and were just apologized too!
April 4, 2013
Rated 5 out of 5 by NYTraveller Excellent, clean, well maintained and staffed. Family oriented.
We had a great experience with our 3 nights stay. Well trained and willing staff. Resort is very well maintained and clean. Would love to go back and recommend everyone visiting Phuket.
September 2, 2012
Rated 4 out of 5 by sandysnake Great Service
Staff are excellent - made it a great stay. Great service and all done with grace and hppiness. Food was also excellent.
Hotel and pools needing some TLC.
November 6, 2013
Rated 4 out of 5 by CHARNCHAI Nice room view
You can see the sea from your room .Enjoy sunset view in your room.
Nice swimming pool ,more than one pool to choose private and with kids.
Fantastic and memorable hotel.
March 4, 2013
Rated 4 out of 5 by Chiz Some areas to improve in soft skills
I stayed 3 nights for my short vacation. Room was clean and spacious, staff seemed friendly and polite, and breakfast was very nice.
Everything seems excellent until the last night of stay when there was water leakage from the ceiling. I called the front desk to report about it and was told to wait for engineer. 20 mins later, I called again because nobody showed up. The lady again told me to wait in the room. Another 20 mins later I called again to ask how long should I wait. It was after more than one hour when finally one engineer showed up. The front desk lady should have told me how long does it take for them to arrange an engineer. It was such a waste of time just waiting for someone to fix the leakage while I needed to go out and buy some medicine for my husband who were suffering from fever.
Another hiccup was when I went to join the Pilates exercise session in morning, no one showed up. I waited for instructor in the right place for 15 mins. I checked the night before that I do not need any reservation to take a class so went to the front desk but no one knew what had happened and just replied they needed to check.
September 6, 2013
Rated 5 out of 5 by JDB291 Beautiful, Private, and Quiet
Westin Siray Bay is a wonderful resort. The staff are very polite and always helpful. The restaurants offer wonderful cuisine, and the multiple pools are very nice.
April 21, 2013
Rated 4 out of 5 by mastersam SPG is not effective
The hotel was good but too much noise from water truck that provides water to the hotel.
December 10, 2013
Rated 5 out of 5 by bushrazaf Beautiful Views and five-star Comfort
Highly recommend staying at the Westin if you are in Phuket. Lovely food and views, as well as the spa. The only downside was the not so clear water on the beach.
May 11, 2013
Rated 5 out of 5 by chaiwatjoe the beautiful view from the room
my room have private pool on the hill and can see the beautiful view from my room. at the seasonal taste , i enjoy the seafood buffet. my kids like the kid club.
November 28, 2011
Rated 3 out of 5 by Mike46 Good perks for Platinum
We confirmed an upgrade to a standard suite before we arrived ( paying an up charge), and did get another upgrade to an even better suite. When we arrived 3pm the suite was not ready, but we got a standard room for use till the suite was ready. While this is nice, the normal check-in time was 4 pm and latest by then the suite should have been ready.
Upon check-in we were informed about the benefits of SPG Platinum, which were an cocktail hour at one poolside bar (as they do not have an executive club) and free ABF. Very nice.
The hotel itself is quite far away from everything. Basically just one very basic restaurant within walking distance, but for the 3 nights we stayed there the restaurant choice at the hotel was good, especially offering a very nice Christmas eve Thai dinner.
The beach is not good at all, but pool are nice on the hill with a nice view. The hotel is on a hill so you gotta walk stairs up and down ( unless u always want to use the buggy).
The room itself was nice, but nothing spectacular and obviously the staff was not used to the 2 story suites, so they did not clean the upper part and had to be reminded.
January 9, 2013
Rated 4 out of 5 by JorMar Romantic hotel
We really enjoy the stay in this hotel. Nice view, the staffs are friendly. The air conditional cold enough. The bed is comfortable. Everything are excellent.
October 20, 2012
Rated 5 out of 5 by jasonginna Great facilities and friendly staff
The hotel is amazing and the staff is simply wonderful. The beach is not great but the amenities, staff, food, restaurants, etc.. make up for the location.
May 2, 2013
Rated 5 out of 5 by ANazieh Great experience
I really enjoyed my stay at your hotel during my honeymoon and really want to thank you for the room upgrade.
Looking forward to see you again.
February 13, 2013
Rated 5 out of 5 by Harley2012 This hotel met and beyond our expectations
The hotel is beautiful and the staff endeavour to attend to your every need, although there is sometimes a language barrier with English speaking guests.
August 7, 2012
Rated 5 out of 5 by Brina4 Hotel and staff were Great
My husband and I stayed a week for our anniversary. We had a wonderful visit. The spa is awesome. We will recommend this hotel to famiky and friends.
May 30, 2013
Rated 5 out of 5 by anita77 will come back
the hotel is so nice and prefect for taking a rest. it is quiet. the pool and the view is breathtaking
November 18, 2013
Rated 5 out of 5 by Jules70 Beautiful views for relaxing vacation
Beautiful property with many features and exceptionally friendly staff. As a platinum Starwood member, I don't think I've ever been treated as well.
December 17, 2012
Rated 5 out of 5 A perfect place for relax
A greate resort for relax! All the guys there are very helpful! The Italy & BBQ dinner buffet is very nice! Wanna come back again immediately!
February 12, 2013
Rated 4 out of 5 by Rudster The Hotel looks older
The hotel looks little run down. We were very impress on our first visit in 2011. But this year the hotel facilities looks like 5 year older.
October 28, 2012
Rated 4 out of 5 by Jfamily Kind staff but slow response
Most staffs were very kind and tried to meet guests' requiremet.
However, the response from the staffs on the request was always very slow.
April 7, 2013
Rated 3 out of 5 by Juice17 Big = Good?
I stayed at the Superior Sea View room 20xx – 3days 2nights.
1) Safe box was not working
2) Replenishing of bottled drinking water and washing of glasses was overlooked
3) Bath towels smells like it was not properly dried.
4) Room slippers was tattered
5) Shower room blind was very mouldy
6) Room air-con can be bit noisy at certain settings
7) Frutti De Mare pasta from Prego was bland and watery
8) Food quality (Thai cuisine) from Eest was average
9) A LOT of mosquitoes….I really mean A LOT…all over the property
1) Excellent staffs and service
2) Heavenly bed
3) Room was nicely furnished
4) Although it was not possible for a late checkout, they did however gave me a standard room to shower.
For a vast property like Westin Siray Bay, I understand the challenges the management is facing in the upkeep of the resort. All employees, front and back, have a part to play in making the Westin experience an exceptional one. As a traveller who has experienced Westin hospitality, I would say that the standard at Westin Siray Bay is average. If these minor details can be rectified, Westin Siray Bay will be an excellent choice among travellers.
May 21, 2013
Rated 2 out of 5 by sual The hotel staff is so umpolite
The hotel staff make you feel bad. They treat you as they are doing a favor to accept you at the hotel when you pay with cash and points.
February 26, 2013
Rated 3 out of 5 by roleplay the hotel has lack of featues
swimingn pools are three but all too small for families.
December 3, 2013
Rated 5 out of 5 by pilot comfortable hotel
I have very happy vacation with my family at this hotel.
All staff was very kindly.
there is enough to refresh and relaxant.
January 29, 2013