Rated 5 out of 5 by Cnathalie1912 Fabulous gateways hotel
I travelled w/ my family and we've already anticipate to be bored during our stay, as the location of the hotel is quite far and we were several times to universal studio. But we were wrong, eventhough not having much facility, the location of the hotel itself is very good, surrounded w/ beautiful scenery, which made us even didn't go no where. The staff is very friendly and helpful, the room was very clean and comfort. For sure i'll missed and come back again.
August 10, 2013
Rated 3 out of 5 by EG00 Lacking in Service
You have good hotel facilities. However, there are many room for improvement. This is the first hotel that I was told to clear room by 11am despite been a platinum member. After taking to the manager, it was only extend to 2pm and reason given was that the hotel is full - which I totally cannot see how the hotel was full from my travel experience. In addition, staffs only managed to answer questions, no delights to customer. Transport ferry service was also not frequent for user.
February 15, 2013
Rated 4 out of 5 by beachgetaway Great weekend getaway
Attentive staff who are friendly and always smiley. There's also a good breakfast spread. Pool area is nice with huge swings to lay on. Overall I've had an excellent experience and will certainly go there again.
November 3, 2013
Rated 5 out of 5 by yennG WOW
Fabulous Stay! Simply the very best hotel.I don't have enough words to tell you how fabulous it is. Starting with the customer service which is exceptional from door entrance, F/O uzair, Woobar korean lady & others, all F&B venue are so awesome and almost everyone are so great! Great leader! The rooms are so comfortable, amazing pool & marine view WOW. The all hotel is just perfect. A real lifestyle amazing experience. I love the W brand and one the best I stayed In. Awesome!
February 16, 2013
Rated 5 out of 5 Fantastic hotel
Very nice hotel decortions overall.
interesting and designer style furnishings.
Very clean as I would expect for a new hotel.
Branded fittings, although usage needs some familiarization with.
Very friendly hotel staff and they seem to be very experienced. Especially like the international contingent of staff which makes me feel of being in a different country.
Overall I would highly recommend this hotel. Keep up the good work W Hotel and I hope the quality is maintained.
April 2, 2013
Rated 3 out of 5 by DY7336 NA
Unsatisfactory with the services
November 11, 2013
Rated 5 out of 5 by Zac29sg it was a fabulous deal
Really enjoy the stay with my family starting from the reception area right up to the room standard.
Thank you for upgrading my wow suite to fabulous wow. Its was huge and very cosy. The room service staff that serve me was very polite and kept asking if I do need further assistance in my room.I had a great stay even 1 night.
he only thing is amiss was if the plunge pool is heated as it was very cold. neither less great job and service.. Would definately book again
June 9, 2013
Rated 5 out of 5 by Kylie Excellent all around
A great hotel for a more relaxing stay in Singapore. The Sentosa location has both its advantages and disadvantages. The advantages are the beautiful surroundings and the extremely peaceful location. The disadvatages are the distance from the City and the time needed to wait for taxis plus the additional costs on the fare. However, as long as you dont need to travel backwards and forwards every day the upsides of the location massively outweigh the downsides.
May 28, 2013
Rated 4 out of 5 by Waklee Wonderful Facilities
The features and surrounding were awesome. My family and I had great time except on last day when my son tripped while looking at the lights.
A staff of the hotel (an indian lady) was more concerned of the lights than my son. She even passed a remark 'Please keep an eye on your son'. As parents, my wife and i were irked by that rude remark. This happened on Saturday, 14th Sep 2013@1115-1130 am.
September 16, 2013
Rated 5 out of 5 by tnyree Ultra modern hotel with great service
Although off the beaten path, the W Singapore in Sentosa Cove is a wonderful getaway. The property is immaculate and the service was impeccable/accommodating. From check-in with Aizat, to the amazing breakfast at the Kitchen table, to Byron (master mixologist) serving up delicious concoctions at Woobar, and the delightful pool area with covered hammocks, my stay was near perfect. The birthday cake delivered to the room, was the cherry on top.
If you are in Singapore to get away from it all not bothered by commuting to city destinations (15 mins or so by cab), this property is the place for you.
Key things to note: I traveled alone and felt perfectly safe. You'll want a pool view! I was lucky enough to be upgraded being an SPG Gold member, I appreciated being able to chill outside on the covered terrace from my room on the rainy days. Favorite part of the hotel: Swinging seats in Woobar...
September 14, 2013
Rated 4 out of 5 by daffodil Spacious, comfortable and clean room
the hotel has a very modern feel which i like. The room is spacious and bed very comfortable. Overall, i had a wonderful expererience. I would suggest a small area for consideration. The lighting in the room is generally too soft and orangy. For ladies who need to put on make up, there is no area with sufficient lighting. It is really a struggle every day to strain our eyes in front of the mirror.
September 12, 2013
Rated 4 out of 5 by Cookies88 Staffs need extra training
1. One of the girl working in swimming pool was quite blur, maybe she was a part time staff. I asked if I can just take the toys, e.g. Water gun, float, because its our first time. She gave me a blur look, her answer was "what, what?"
2. The room cleaning only done around 5pm! That was after we went to SEA aquarium, the USS and went down for a swim. Short of staffs
3. Dinner time in the Cafe was good, only also short of staffs.
August 12, 2013
Rated 5 out of 5 by Thailandbob New Hotel, Great Experience
My stay at the new "W" hotel in Singapore was outstanding. The hotel has only been open for 2 months and the service was the same as I have experienced in more seasoned hotels. The staff is very attentive and do whatever they can to assist. The facilities and rooms are impeccable, mostly because they are new. The location is very nice, but do to the newness of the hotel, it can be difficult for taxis to find, at least over the next couple of months.
December 2, 2012
Rated 5 out of 5 by LisaM5867 Long Weekend Stay
Basis of Comparison for stay was another exceptional W hotel. W Sentosa met all my expectations and exceeded some also. Hotel was clean and worth its star rating. Staff exceeded customer service expectations, our needs were met and exceeded. Would definately recommend W Sentosa to anyone thinking of visiting Singapore. Location is great and a nice distance from the overly commercialised/retail section of Sentosa but close enough to visit them.
May 29, 2013
Rated 5 out of 5 by manateegirl Beautiful hotel, wonderful staff
Thank you for accommodating every need; above and beyond our expectations. This hotel is beautiful and we loved the grounds, food, and pool!
October 30, 2013
Rated 4 out of 5 by Wenggay5 Hotel truly awesome and beautiful.
it's realy an experience to stay in the hotel i love the room and amenities. just didnt have time to use them. hotel must cater for personalized services like guests celebrating their pre-bday weekend at least jsut like my case.
my SPG points are not yet updated to my account though.
October 15, 2013
Rated 4 out of 5 by Merchi Great Interior - excellent Ambiance
Great Atmosphere and best hotel to stay in Sentosa Island. Love to come back and Definitely recommend to every one !!
October 31, 2013
Rated 5 out of 5 by Cori Another Great W
This new hotel met all expectations for a business visit. The staff called me by name and were friendly and always accommodating. It is a new hotel and everything was in great working order, breakfast was fantastic. My only minor comment would be that 50% of the rooms appear to have nice views while the other 50% do not. I got to overlook the entryway so I would definitely request an even numbered room which would face the pool and/or marina.
March 9, 2013
Rated 5 out of 5 by JDHD Exceptional Experience
Among numerous five or six star offers in Singapore, few would beat W Sentosa in term of luxury and comfort. Many would offer greater value for money but W Sentosa excels in extraordinary rooms with top notch design, layout, impressive sound and lighting system, well thought out amenities, and finally the exceptional signature bed. I am thoroughly impressed with the amount of attention given to any touch point in the room. The pool is a great attraction even though I rarely utilize it in my travel. Bars and restaurants are what you expect them to be, but leave some room for improvement, especially at checking in because of the huge crowd there at weekend. The locality is something to look forward to as W Singapore is located in the wealthiest neighborhood of Singapore where you would find great restaurants right next door. It really adds to the peace you desire in a vacation, away from the busy main city. It was a truly detached and relaxed stay.
October 1, 2013
Rated 5 out of 5 by AlvinP Great Stay
I stayed over at W over the weekend for the experience and to grant my friend his birthday wish. I am amazed by the room set up and its bold design and modern feel. The rooms were hi-tech, modern decor, great and most importantly clean. I was impressed by the services provided. I had stayed over at some of the local hotels and this proved to be the best experience ever. Perhaps the location and sea facing plays a great part. I did feel that I am out of country feeling. Stress free! Great feeling!
The large pool with floats provided gave us a great and fun time at the pool. I had the chance to upgrade from Wow Suite to Marvellous Suite as there was some fault with the bathtub. To me that was a great service recovery move and the Service Manager was insistence on the offer despite that I was ok with it. Impressed!!! I would be back again for sure.
May 21, 2013
Rated 3 out of 5 Hotel operator didn't even bother to get back to me, twice!
As a platinum member, the receptionist offer to upgrade my 8-day stay to a suite, upon check in. As no suits were available, they offered to try the next day, which I duly agreed.
Come the next day, when no one got back to me, I called the operator to enquire( not demand). Operator said she will check with reception and get back to me. No one called me back.
When I called to check again, about 2 hours later, another guy operator answered, and again requested some time to check with the reception.
Needless to say, again no one called me back.
Was I in the room when maybe someone called? Of course I was, until I decided not to wait any longer and left for dinner at 6pm.
What a let down. Beautiful hotel with totally crappy follow up service! Sigh
Another 6 more nights to go. Maybe, just maybe they will finally call. Just don't hold my breath waiting.
June 16, 2013
Rated 5 out of 5 by Lowflyingfox Excellent
I really liked the excellent service, room, and the quiet room and atmospheric beat elsewhere. The theme is fun and irreverent. Only issues: the Bose sound system required to operate the TV could be better explained. I had to make a call for help as I couldn't figure it out. Also, the shower door allowed water to flow out under it and that wet the bathroom floor. Minor issues in an otherwise excellent stay. This gem was worth the discovery.
March 8, 2013
Rated 4 out of 5 by lilbrain Great Hotels with some rooms for improvements!
-Great view from the hotel room, overlooking the pool and yacht.
-Facilities were good. Gym, pool etc.
-Staffs were welcoming and friendly. Helpful too
-Minibar in the room were inconsistent and abit dusty. Some had price tags while others didn't. Confusing which were complimentary
-After check-in, was not informed on how to redeem complimentary drinks and breakfast. Only till we asked.
August 31, 2013
Rated 5 out of 5 by TanyaC Marvelous
Upgraded to the Marvelous room and it really was Marvelous! Love the huge balcony. Perfect place to watch the lightening storm with the large windows. Bathtub and products were perfect.
October 23, 2013
Rated 5 out of 5 One of the best hotel in Singapore
I love staycation in Singapore due to my busy schedule that restrain me from going overseas. Therefore, Ive stayed in quite a number of hotels in Singapore, and W hotel is one of the best I've ever encountered. The service staffs are all well-trained, the room is definitely comfortable. A very thoughtful, good service, well-maintained hotel. I will definitely come back for more stay. Well done W hotel.
August 10, 2013
Rated 5 out of 5 by Di3003 Awesome stay, impressed
Love the cosy dip pool in the room and the little sweet gestures from the hotel. Room had thoughtful facilities and really keep the guests well covered.
Staff came with a nice choc birthday cake for my husband once they knew that it was his birthday that day and came over to check after we've checked in to see if everything was alright.
Stay experience was delightful and comfortable. Will be back again.
August 6, 2013
Rated 5 out of 5 by Clei28 Fantastic hotel
The experience having it booked for my birthday is just amazing! The staff were friendly and accommodating. Great facilities. The room was just wonderful! The breakfast buffet can be improved with the selection. The waiting time for a service takes awhile.. This can also be improved. Overall experience was great!
September 30, 2013
Rated 4 out of 5 by MaximD revieW
Nice hotel, the interior (especially the rooms) is in an interesting modern design. A large area of the room, bath with window. There are all the necessary accessories. Friendly staff. Large pool. Parking for yachts. For breakfast I did not have time to try (I left the hotel early). A gym. The only negative, in my opinion - far from station Sentosa express. But it is because of the specific hotel - it's built for yachtsmans.
October 9, 2012
Rated 5 out of 5 by Tomo2013 Excellent location at cove
Hotel location are excellent and very impressive.Hope Jagzee will be available 24 hrs and it will be more increase a number of visitor.
October 24, 2013
Rated 5 out of 5 by Sue25 Great Location with lovely staff
The hotel is situated in Sentosa Cove away from the crowds in Resorts World. The marina is coming together with several restaurants already opened. The hotel pool is great with some lovely features such as the modern hammocks and swim up bar. Staff were very helpful and quick to respond to requests. My only criticism would be the restaurants could be improved upon with a good kids menu and some better thought out dishes.
February 13, 2013