Rated 1 out of 5 by Lizy Are you kidding!
We walk in our room, the thermostat reads 75 and yes the A/C was on full blast. The front desk sent the engineer to set it on VIP mode, what's that? The Engineer said the A/C unit was not strong enough to cool a unit this size, especially with high beam ceilings. Hotel Manager said hotel was booked 100% but could upgrade us to new part of hotel on Monday, but for now could moved us one floor lower, hopefully the lower ceiling would help. No difference with the A/C, except our neighbors smoked on the balcony (another call to the front desk). One bottle water, one coffee packet, one sugar for coffee, one creamer, one stir stick (another call to the front desk).
Only thing on beds was a sheet and a ten pound comforters.
Did the Manager ever call us on Monday to upgrade our room? NO!!!!!!!
Too embarrassed to call her after all of our calls even though we deserved it.
September 19, 2012
Rated 4 out of 5 by Amy1973 Great if you pick your room right
At many hotels, our family of four is just fine in one room with two queen beds. At this Sheraton, that was not at all the case. The beds were not queens and the regular rooms are extremely small with very little storage space. I would get two rooms for a family of four or a suite. Apart from the room, the hotel itself was lovely with great service. This is a great base to explore Kauai without an exorbinant price tag.
November 26, 2012
Rated 5 out of 5 by MotherDaughter2013 Relaxing place to stay
This hotel was nicely remodeled and has a lovely pool on the beach in Poipu. The beds were super comfy and the staff...well, what can I say? The staff were FANTASTIC! Not snooty and stuffy but warm and friendly. Very attentive. Love the valets. Those guys work super hard. What a great team of guys to meet your guests! The desk staff were super great too. Will definitely stay here again and can't wait to come back.
July 25, 2013
Rated 4 out of 5 by jayv Our Experience
We did enjoy the stay. Our Ocean Front room was excellent. I had issue for close to 2 days with the internet connection. Even after having a router in our room, we kept losing the connection.
Also, the restaurant LAVAS was below par. We ordered Omelet and came without toast and the quantity compared to the price is not justifiable at all. $17 for an omelet is a killer price, need to get it to some reasonable price.
April 10, 2013
Rated 3 out of 5 by BobMara Good location, many bars/restaurants within walking distance
Great hotel, but i was not pleased with the mandatory $30 pn fee plus tax. Room was good, but very soft mattress. Also, no late evening bar or entertainment. Staff were helpful and pleasant.
February 10, 2014
Rated 5 out of 5 by AussieMattandAmy Amazing resort with everything you need
We came to Kauai to get married and wanted a great resort to recommend to our friends and family and have a central location to have activities at. The Sheraton was more than wonderful. The rooms were beautiful and spacious and the staff was incredibly friendly. The pool was a perfect place to have our day-after wedding activities and was very family friendly. Couldn't have been more pleased with this resort.
April 30, 2013
Rated 5 out of 5 by Cash09 Great time!
We had such a good time here and all the staff was nice and courteous. Special shout out to Julio at the Beach Kiosk. He was always very professional, personable and helpful. If you need recommendations for snorkeling, adventure and other activities around Kauai, he will send you in the right direction. Noel at Rumfire bar, is another great addition to the staff. He will take good care of you!
September 7, 2013
Rated 2 out of 5 by RMS26 Needs improvement
Thought the Resort needed refreshing. Also, didn't seem to be up to the standards or the crisp service of other Starwood properties we have stayed.
February 10, 2014
Rated 4 out of 5 by Keebster Very nice hotel but could be outstanding
The Sheraton Poipu has recently went through an extensive renovation. The property is beautiful and is argueably on the very best section of Poipu Beach. Housekeeping did a wonderful job and the rooms are lovely. We were disappointed because our television did not work. A maintanence worker came over to fix it but was unable to. We never received a call or an apology, for this inconvenience.
June 23, 2013
Rated 4 out of 5 by Luvtrvl Great Location
This is my fourth stay at the Sheraton Kauai. The grounds are impeccable and location amazing! The rooms are tired and need a good scrubbing. Gym is sadly lacking and food prices and portions abysmal. Staff have been friendlier, however, do attempt to accommodate but in a somewhat surly manner. This is a tad surprising as they have, in the past, been among the nicest. Perhaps, a bad week.
August 16, 2013
Rated 3 out of 5 by CATraveler82 A decent place to stay
Overall, a decent place to stay for the money. We would stay there again, but there are some big pros and cons.
-Great location, convenient to restaurants and shops in Koloa
-Fronts a beautiful beach and nice pool
-The grounds are very lush and well-maintained
-The room, while not amazing, was clean and in good condition
-Cleaning, front desk, and pool staff were friendly
-Incredibly thin walls. You hear every closet that gets opened, every time someone drops something, etc., in any of the rooms around you
-The casual restaurant, Lava's, is expensive, not very good, has poor service and surprisingly odd hours (I think they start closing up by around 5:30PM?!)
-The sheets were incredibly stiff. I felt like I was sleeping on a camping tarp.
Overall, we would stay here again...the hotel experience was average, but the location really sells it for us, and being next to a nice beach was key.
May 5, 2014
Rated 5 out of 5 by dellismom Fantastic 40th Wedding Anniversary Vacation
My husband and I just ended a one-week stay at the Sheraton Kauai Resort to celebrate our 40th Wedding Anniversary. It was AWESOME!!!!! The staff is fantastic, the facility is gorgeous, and we couldn't have asked for a more memorable stay. We would recommend this facility for anyone visiting Kauai. The location is quite central for being able to see everything on the island.
October 6, 2013
Rated 5 out of 5 by JEMZ We Love the Sheraton Kauai
My wife and I enjoyed a week long vacation back in 2006. As part of our 2012 annual trek to Kauai, we decided to spend our first couple of days/nights at the SK before heading up to Princeville. Our party of ten consisted of both sons, their wives and 4 grandkids. The property was in pristine condition from the recent renovation. The grandkids loved the pool and the beach. Our rooms were spacious and offered a great ocean view. We ate dinner at Rumfire and were very pleased with their variety of selections and the quality of the dishes. Both mornings we ate at the Rumfire breakfast buffet and enjoyed it as well. The workout facility provided everything that we needed. As for the staff, they were exceptional, bending over backwards to make our brief stay extremely relaxing and enjoyable. We thoroughly enjoyed our short stay; in fact it was too short. When we return in 2013, our stay at SK will be longer.
September 18, 2012
Rated 3 out of 5 by Kauai2013 Sheraton Kauai
Stayed at the Sheraton Kauai for 8 nights. The rooms and buildings were dirty and needing repair. The room was on the small side. The carpet was very dirty. There was even a large dead bug near one corner. The floorboards were cracked and it was very dusty everywhere. The additional $30 per day resort fee wasn't so great either. I don't think I will be staying here again.
January 27, 2013
Rated 5 out of 5 by CaptAl just a staycation!
I want to start by saying that me and my family had a really great time at this hotel. First comment goes to the guys at valet and bell desk for the comfort upon arrival. 2nd goes to the girls at the front desk for the wonderful check in service. Also to all associates at lavas, rumfire, and pool. We enjoy the great service and would like to come for more staycation.
August 23, 2013
Rated 5 out of 5 by bonamassa Property sales
While I loved Kauai and was very appreciative of the room upgrade provided to full ocean full, I didn't appreciate the opportunity to sell a 'timeshare' type of property by the concierge. A reading package provided in room is more suitable than suggesting visitors see the concierge on arrival. Otherwise the place was lovely and service was great. Views spectacular.
June 5, 2013
Rated 5 out of 5 by HappyCaliCouple I cannot wait to go back!
I have not experienced a state of relaxation like what I experienced during my stay at this resort in quite some time. The staff was courteous and professional, and the facility is very well maintained. I do hope the menu is expanded to allow for more food choices. Thank you to all staff members for making our anniversary special and memorable! SEE YOU SOON!
August 17, 2012
Rated 2 out of 5 by tennisbum Not for me
We arrived 45 minutes early and knew we would have to wait for our room at 3:00. However, by 3:15 we still did not have a room, and the person who first helped us at the desk left, even though she asked for our cell number to contact us when the room was ready. A new clerk had to begin again to find us a room, and then we were finally given a room after 45 minutes! The room was very nice, beautiful ocean/sunset view. We like to keep the door to the lanai open at night, but we discovered there was no screen, and the bugs would fly in at night. Consequently, we had to leave the door closed. We missed the sound of the ocean at night. Sheets and towels were of fine quality. Maid service was very good. But we received few friendly greetings from staff, just as we were walking around; it did not make us feel welcome. With the resort fee, I would have assumed we would be able to at least get snorkel gear. I was surprised there was a fee for that.
October 1, 2013
Rated 5 out of 5 by rested13 Perfect getaway
From our greeting by doormen and valets to check in at front desk everything was first class. We felt special and appreciated. The setting is spectacular and perfectly maintained. We whale watched from our lanai had great happy hours and meals at Lava and Rum Fire Restaurants. Would return in a heartbeat!
December 8, 2013
Rated 5 out of 5 by Richs15 A Slice of Aloha
My first time staying at the Sheraton Kauai was amazing! From the friendly staff to the fabulous room with a gorgeous view of the beach, to the pool and beach front! All made for an amazing trip! The only slight criticism I'd have would be the need for more food/restaurant options. Regardless, I'd stay here again next time I bring the family to Kauai!
November 28, 2012
Rated 2 out of 5 Bad and unfriendly service.
I don't think the whole week we stayed there we got a greeting from anyone at the front seat or valet guys. Our room was never cleaned very good it looked like all they did was make the bed and give us new towels.
Overall in all aspects of hotel everyone looked like they hated working there and had an attitude because of that.
August 18, 2013
Rated 5 out of 5 by Kevin1114 Good stay
I like the hotel. I wasn't a fan of the pillows. Service was mostly good with one or two aberrations.
May 9, 2014
Rated 5 out of 5 by Sttoemph Excellent Experience
We choose this resort as our honeymoon destination and could not have chosen a better place. Everything we wanted to see was easily accessible and the beach area was the best we saw. The staff at the hotel from housekeepers, facilities, bar tenders, acrivity planners, etc. everyone was very helpful.
November 3, 2013
Rated 3 out of 5 by KauaiLover Hotel Experience
Location is great but considering the Sheraton calls itself a "resort" it needs a little help. The hotel staff (valet, pool, restaurant, front desk_ were good but the rooms lack luxury. Our room had a great view but one lamp didn't work, the internet was very slow and it spelled like urine and it was dated.
October 7, 2013
Rated 5 out of 5 by JAKE2005 AMAZING HOTEL
THIS IS OUR FAVORITE PLACE ON EARTH! THE HOTEL HAS EVERYTHING TO MAKE THE STAY WONDERFUL-FRIENDLY STAFF, A VARIETY OF ACTIVITIES, BEAUTIFUL ROOMS WITH SPECTACULAR OCEAN VIEW ROOMS AND WARM, WELCOMING LOCAL PEOPLE. IT'S ALSO WITHIN EASY WALKING DISTANCE TO 2 SMALL SHOPPING MALLS. IT MAKES RELAXATION EASY!
October 15, 2013
Rated 5 out of 5 by Jeff29 Positive experience
Was somewhat apprehensive based on a few unfavorable reviews read online regarding this facility, however I found just the opposite. The staff was exceptional from check-in to housekeeping, the location was excellent, facilities seem to be well kept, clean, and secure. I would definately return without hesitation!
June 7, 2013
Rated 5 out of 5 by ZANE21 True Kauai Aloha
Everything & everyone were wonderful. Our Christmas Party was a night to remember....perfect in everyway, especially the atmosphere and the hotel's outstanding service. This is the place to book your next party. Stay the night and enjoy!
December 16, 2013
Rated 5 out of 5 by lsa1 A beautiful property
This propery is a beautiful and comfortable place to stay. The staff is excellent and the grounds, rooms and all areas are very well kept. We were, however, deeply disappointed in the Rum Fire Restaurant located on the property. The food was terrible and overpriced (even for Hawaii). Not recommended by us.
March 4, 2013
Rated 5 out of 5 by edhelen92013 Incredible fabulous resort!!!
Our visit to the Sheraton was incredible as to service, amenities, caring, and the overall stay.We were there during the renovations two yrs ago and nice to see the beautiful changes. A special thank you to Lahela and the the GM Chip who really were caring and attentive to our needs. Thank you!
September 25, 2013
Rated 5 out of 5 by TucsonSis Peace and tranquility
We had a ground level garden view room and were at such peace.... we even left our sliding door open all night long to get the evening breeze, feeling perfectly safe. What a glorious, peaceful hotel where everyone greeted us like they were TRULY appreciative that we were there. We WILL stay there again.
April 8, 2014