Rated 5 out of 5 by Scootter A good overall stay
They have diffenently put money into the place. The pool area is very nice.
August 10, 2012
Rated 5 out of 5 by Loveasia1 Convenient location of this hotel
Great service from staff. In particular,Judy, at the front desk is great.
November 1, 2012
Rated 5 out of 5 by Frank871 Nice stay
This hotel is very comfortable. The courtyard is very nice and relaxing.
April 3, 2013
Rated 5 out of 5 by Era66 Mrs Kenzo hotel checkin.
I would like to thank Mrs Kenzo for providing fantastic service. It was my wife's birthday the weekend I was at your hotel and Mrs Kenzo sent a Birthday cake to my room. My wife was so surprised and happy for the lovely touch. Mrs Kenzo made my family feel very special. I will be staying at your hotel again. Also, there was a problem with my hotel bill and Mrs Kenzo corrected the issue. Mrs Kenzo is an asset to your company.
November 7, 2014
Rated 5 out of 5 by telepro21 Attentive staff
Staff was attentive and responsive to my needs. Had a great stay.
November 12, 2012
Rated 5 out of 5 by Thania Family Friendly
This Hotel is very family friendly. Will definately recomd !!!!
April 4, 2013
Rated 1 out of 5 by mjw77 Unless it's free don't stay
Room was dirty and area is very noisy. Would not recommend
November 30, 2013
Rated 5 out of 5 by Tommy69 Excellent Place to Stay!
Location, Cleanliness, Staff, and Comfort were all great!
August 10, 2012
Rated 3 out of 5 by Dave24 Excellent Customer Service
Hotel: Overall the hotel was nice. The lobby and pool area were very nice and met my expectation. However, I was caught off guard when I realized 2 of the 4 buildings have motel style room entrances. Upon arrival both my rooms were already upgraded to mini suites with pool views. While the rooms were nice they defiantly look better in the online pictures.
Service: The staff truly were friendly, professional and went above and beyond to take care of us.
Front desk- Received a very warm welcome upon arrival after a very bad flight. (United could learn a thing or two from your staff!)
Pool staff- Both the pool bar and cabana staff were friendly and took care of our every need. I highly recommend renting a pool side cabana!
There is one special mention I want to give to Derci assistant front desk manager and Tommy valet manager. During my stay I had a little situation that arose with the valet team. I brought it to the attention of both Derci and Tommy who went ABOVE AND BEYOND to make things right. I have to say I was even more impressed with Tommy when he followed up with me weeks later. Sometimes it's not what goes wrong that matters, it's how it is handled when they do.Tommy truly deserves an A+ for great customer serivce.
September 13, 2012
Rated 5 out of 5 by JanetoO Great location
Close to Downtown Disney.
February 14, 2014
Rated 5 out of 5 by Sharon66 Best Vacation
This was the first time at your hotel, but it probably will not be the last. We were staying during the Christmas holidays. The staff was friendly and helpful. We were going out for Christmas Dinner and the toe of my shoe was coming apart. Called to ask about glue and Nick came to the rescue and glued my shoe. What service. I also had my first spa treatment at the Top of the Palms Spa on Christmas morning. Kristie the spa supervisor was so friendly and helpful to explain things and Tracy who performed my spa treatment that was awesome, was the best. We also had fun playing the games out by the pool. This will be a Christmas that I will not forget.
December 29, 2012
Rated 4 out of 5 by n1177 Great hotel
We stay in this hotel every time we come to Florida. We particularly enjoy the pool area. It is good value for the money!
November 15, 2014
Rated 4 out of 5 by Sammylee Close to Disney Attractions
Hotel is modern, clean with attentive staff.
November 16, 2014
Rated 4 out of 5 by dmh32678 Very Pleased
I was very pleased with my stay at this Sheraton. I arrived late at night and the front desk was able to get me checked into my room in less than five minutes.
I was thrilled that SPG platinum members did not have to pay the resort fee or daily parking, When I made this reservation I did not see that anywhere and it was definitely a pleasant surprise.
The staff in the restaurant were always welcoming and very attentive.
The hotel did a good job on the renovation. The rooms designs are of course still from a long time ago, but they did a good job making it look newer. I did not have an opportunity to use the pool, but it looked like a great area.
May 6, 2013
Rated 4 out of 5 by Flyingtailor Great service
Love the new look of this hotel bright clean and very relaxing. My check in was awesome the young lady who helped me was so helpful and courteous I wish I had remembered her name.
Anyway service was great my only pet peeve was the low flow showers and shower handle.
November 11, 2014
Rated 2 out of 5 by Stunna12 Needs Improvement
This was one of the worst stays. Housekeeping was terrible. The bathroom was never cleaned although I contacted guest services and requested the service. The only service we received is our bed was made and the trash was emptied. The beds was really small. They were advertised as double beds but one adult and one child (age 4) could not sleep comfortable. My grandson and niece fell out of bed a couple of nights an as for myself, I had to be very careful when I turn over or I would have fell out of bed. Bathrooms are entirely too small. You also do not have room to turn around nor dry yourself off after you get out of the shower.
July 23, 2014
Rated 5 out of 5 by conig4 This Hotel met all our expectations..
From the great location to parks,restaurants, the room accommodations, the quality of the food at hotel restaurant, the guest service from the front desk staff, the room staff and wait staff, this hotel met and went beyond our expectations..Special thanks to Julian,
Hector,Nathan,Kenzo for your wonderful guest service...We look forward to returning real soon...
November 7, 2014
Rated 1 out of 5 by CAFJ21 This hotel was far below expectations
The hotel/resort descriptions on-line were nothing like reality. I arrived at 1:30AM with flight delays.. I reserved a king suite only to find it an old building, disconnected from the hotel with outside entrances, noisy airconditioners/heaters in wall, dirty exterior walkways and dated furniture. The bathroom was extremely small with a low ceiling. I refused to stay in this room due to the outside entrance ( this is low end motel standard, certainly not a 4 star rated property). I traded for a standrad room and finally got in for the night, unpacked at 3am (and i was charged for the full day prior). At 7:45 i was awakened by hotel staff asking to clean the room. The shower would not get hot so luke warm was the standard. Breakfast food quality was extremely poor again for a 4 star rated hotel/resort. I attended a meeting and my travel companion went to the spa then returned for a shower and rest before dinner, she fell asleep after the shower unclothed in the bed and was abruptly awakened by the same hotel staff employee (now in the room, bed side telling her she needed to turn over the room. This was extremely unprofessional..... The next day we both atteneded the spa for a massage only to find the experince less then staisfying and the following day as a bonus I experienced skin breakouts everywhere the masseuse dumped oil and rubbed into my skin. The final day we awoke to find no hot water at all due to a boiler issue so this time our morining showers were completly cold. There was an enormous line at check out on Sunday with one lone attendant processing bills for the unhappy. I was told sorry about the lack of hot water and nothing else was offered to remedy the many issues I experienced. I will never stay at this hotel again.
September 19, 2012
Rated 2 out of 5 by lkolbz Outdoor movie kept me from sleeping
I was in a room facing the pool and every night they played an outdoor movie that went until at least 11 pm. I was unable to get to sleep until very late and once I did fall asleep, the guests who were on vacation came in at 1:00 am and were extremely loud. I was there for work and was very frustrated about my inability to sleep well. Upon check in they told me that I could earn an additional 500 SPG points if I didn't have my room cleaned and told me that I should dial zero if I wanted my water and coffee replenished. I signed up for those extra points and called to request more coffee and water but they cleaned my room and I didn't get my 500 points.
October 30, 2013
Rated 5 out of 5 by Manju Excellent Hotel
I have stayed at many Orlando, Florida hotels and this is by far MY BEST EXPERIENCE EVER! Rooms were nice, Facilities were great, Staff was EXCELLENT. We rented a Cabana for the day and let me tell you Melissa the server for us was EXCELLENT! The managers knew what they were doing when they hired Melissa! She was there for us ANYTIME we needed her! I would defiantly go back just because of her service with a smile!!!
May 29, 2012
Rated 2 out of 5 by DionneD Not the hotel's best moment
My family and I, (two adults & two teenage children) were in a Jr. Suite- Room 4114 to be exact.
One would think the room would be clean from the start. However, the room was dirty; the beds appeared as if someone had been sleeping on top of them. The sheets were stained. The floors were dirty, and required a sweeping and mopping. The room didn’t have any of the amenities: cups, soap, and toilet paper. It was a disaster. The front desk was contacted on our arrival to send new sheets, towels and soaps. We waited for about two hours and not one individual showed.
I went to the front desk still nothing. My family and I were too exhausted to continue to wait; we fell asleep. Early the next morning, I returned to the front desk asking for toilet paper, soap and cups drink out of. I explained to the staff at the front desk I would like for the room to be thoroughly cleaned. We would be departing for Disney and would like to return to a clean room. After about 30 minutes a person arrived with cups, and a roll of toilet paper. We soon left for Disney after this delivery.
Upon our return at 11:00 pm that night, the beds were made but the floors were still disgusting. The floors had not been swept or mopped as requested. My family and I walked throughout the room with shoes on.
The previous time we stayed at this hotel, the water was off. We were not made aware until after we checked in and were in our rooms trying to use the bathroom. One would think the hotel staff would try to offer something for this bad experience, nothing. The staff is more nonchalant than anything else.
After this last experience, I will not be returning to this hotel EVER!!!! I will not recommend this hotel to anyone I know. Each time I have stayed at your hotel each was bad experience only getting worse with each stay. From now on we will make reservations at another SPG hotel.
January 7, 2014
Rated 5 out of 5 by CDNFamily Excellent experience
We stayed for three nights during the first week of Feb. 2013. Super clean rooms, nice balcony overlooking the lovely pool area, very comfortable beds, quick check-in and check-out, wonderful staff. My 21 year old daughter especially enjoyed the pool(s). Internet a bit slower than we are used to at home, and elevators a bit slow as well in the main building. Overall though, a truly excellent experience and would definitely stay again. Close to many dining options and shopping opportunities. Great location for Disney but also for Sea World and Universal (with easy access using Palm Parkway and Turkey Lake Road if you don't like traveling the interstate).
February 11, 2013
Rated 3 out of 5 by steve27 vacation visit
We stayed at this hotel for one night upon arrival in Orlando for a week's vacation. We needed one night to stay over before checking into our resort. The hotel was very clean and the rooms were top notch. The fitness center was very clean and the equipment was in very good condition. The cleaning staff does a great job at this location. The staff in the lobby were not what I would expect from Sheraton. We were charged $20.00 to park our 2 vehicles after we already paid $20.00 for a "resort useage fee" as an SPG member. I asked why I was being charged $20 for parking after I already paid $20 for "resort useage fees", and they said, "That $20 gets you internet, a bottle of water and getting to use the fitness center." I then asked for a late checkout as an SPG member since we could not check into the resort until late afternoon. The lady at the counter told us she would allow us to stay until 2pm instead of the 3pm that I requested and said, "I am sure they will have a room available for you by then." I explained to her that the resort check-in was not until 4pm, and she said that 2pm was all she would do. They then de-activated our room keys at 12:00 noon. The hotel staff here seems to not want any business from SPG members the way we were treated. The hotel as a whole is very nice and a wonderful location, but if you are an SPG member, do not expect to receive a very warm welcome or any accomidation from this hotel. I was very disappointed and do not plan to return to this hotel because of it. This is the first Sheraton hotel that I have stayed at in 10 years that I was treated so unwelcomed by the staff and therefore by the company. I truely hope that this is not the "new" Sheraton experience since this hotel has just been upgraded and remodeled. I hope it is an exception to the norm in the future because we love Sheraton and use it often. If you are looking for a nice hotel and want to spend money on resort fees, parking, and renting pool chairs, this is the place to go. If you are looking for a hotel and trying to use SPG benefits, it is the wrong place to go. I really hope this hotel becomes more SPG friendly because based on our stay this week, it is not.
April 25, 2012
Rated 4 out of 5 by LAYLAY Enjoyable
I really enjoyed my stay at this hotel. The staff was very friendly and helpful. I had a lot of bags plus my 6 year old who was very hyper, so I was so relieved when the valet brought my bags upstairs while I parked the car. The only issue was the construction going on in the parking garage. It made the walk to my room very long and I could hear workers outside my room so the stay wasn't too peaceful. But I did get a good night sleep after they left. I loved the pool side restaurant. My daughter and I ate there after our long swim and the food was delicious. The pool was fun and the room was very clean. I enjoyed my stay overall.
August 30, 2012
Rated 4 out of 5 by dizzyjiggy Overall good, staff not so good
This review is particularly about the front desk service. While the hotel facilities met my expectation, the front desk supervisor, Dercy could use some constructive criticism. A manager should be able to handle situations and respond accordingly to make the customer happy especially for platinum ambassador status. My issue was resolved by Kelly, another front desk associate. Dercy is not a manager quality.
Additionally, the cleaning service could use some improvement. You start to question how clean these hotel rooms are when you see someone else's hair folded in between towels - were they used towels from
previous guests? Eeew
July 15, 2013
Rated 5 out of 5 by Washington27 Walk-In
Due to the weather up north, I flew in to Orlando a day early for my next day meeting in Gainesville. I had checked several Starwood hotels that morning and had selected three to see about a room when I arrived. This Sheraton was first on my list and I was very pleased with its location, amenities and decor. I immediately decided to stay there. Michelle at the front desk was very very courteous. Upon seeing my SPG status she booked me into an upgraded room and provided me with an amenity package as well as explaining the hotel layout. The room was very nice with a great view of the pool area. I would definitely stay here again.
November 12, 2012
Rated 5 out of 5 by fernley14 GREAT EXPERIENCE
As I thought, everything was in perfect order from check-in thru check-out. Everything was of the highest quality, especially the people.
November 10, 2014
Rated 1 out of 5 by Fzabin Bad experience
I have stayed in many SPG hotels but never had a bad experience except the Sheraton Lake Buena Vista in Orlando. There were bugs "Spiders" in the room and after calling and reporting this to front desk and asked themt o spray the room we still saw the spider in the room. Finally the hotel manager offered to comp the $10 parking fee for 3 nights however, I was still billed for $30.81 on my bill and I spoke to 3 different people at the front desk who asked me to speak to accounting and left messages for Brian in accounting and still have not heard back. This is just not the service I expected from SPG. I need someone to call me back ASAP and resolve the issue.
September 25, 2012
Rated 3 out of 5 by SPGfansince2000 Ths hotel is OK but resort fees and parking make it not a good value
Have spend over 600 nights in Starwood Hotels over the last 10 years. While this hotel is recently remodeled an rooms are clean and comfortable- and service was solid describing this as a resort is hardly accurate. The pool bar was never open as far as we could tell the entire 5 days we stayed. The parking was hardly secure or scare and worthy of a $10/day charge. Basically a standard on the street lot with toll gates put up to extract a fee. Resort fee included internet.. free internet pretty much standard fare at all major hotels. So all in all passable hotel but certainly no resort and not worthy $20/day in amenity charges.
November 6, 2012
Rated 5 out of 5 by Nova1 Very Pleased
I am a professional working in the area. I was apprehensive due to the location being very close to Disney. I found your hotel very comfortable and well suited to the professional traveler. The room was clean, and the hallways were quiet. The staff was very professional and accommodating. The grounds were beautiful. I am extremely happy with my decision to stay at this hotel. Thank you.
November 1, 2014