Rated 4 out of 5 by MamaCassExpat Not a hotel for middle aged guests
Hotel décor is very modern. The chairs in lobby and around hotel are not comfortable, stylish but not functional. This hotel chain is all about looks but not function or comfort. The rooms were large and the bed comfortable. The staff was lacking in the pool area. The gals that walked around the pool had a bad attitude. They clearly did not like their job. You had to call them several times to get their attention. Every time they took our order the bartender had to come over to us and clarify the order. We were 2 couples at the pool for 6 hours. Terrible service. They hotel also hosted a Pool Party open to the public from 2-8 p.m. The music was terrible and blaring. We were not told this when we booked our relaxing weekend get away.
December 16, 2013
Rated 5 out of 5 by gamerz Awesome Staycation For Locals
Stay at the Spectacular Away Room and the room is huge and nicely decorated. I love the lightning of the room and how easy it is to connect your own device to the 40" Samsung TV.
I wish the check-in is faster. Check-in time is at 3pm, but I only got my room at 4pm. Requested for late check-out due to the late check-in, but they only can extend it for 30 minutes.
Nevertheless, I have a great time at W!
August 25, 2014
Rated 4 out of 5 by TH61 Great ambience and excellent quality
It is one of the top 2 W hotels in my book, only second to Barcelona.
September 14, 2014
Rated 5 out of 5 by Ling2703 The hotel interior design is nice
The hotel is really great to stay over.
September 15, 2014
Rated 5 out of 5 by Pedigreebull Views to live for!
Gorgeous views, great location and surroundings. Room is nice. The views give the hotel a great advantage in terms of appeal.
Suggest: bedroom slippers can be thicker, toilets should not have been built that big (otherwise, it gives a non-modern, old feeling), that should be more than one person always by the desk on the 1F main door. When we were there, there was often no one at the desk although there were people attending to the luggage and traffic outside.
No hesitation saying that this is a great hotel to take refuge from the urban Singapore!
February 16, 2013
Rated 4 out of 5 by Paul919 Very pleased
Everything great. Staff very friendly, responsive, fantastic facilities. Only negatives are selection of breakfast buffet limited, food quality and quantity could be better. For example, we ordered a fish burger by the pool and literally only 2 burger buns, a small piece of fish and a few pieces of lettuce are provided. All that for S$20 plus. Staff made a mistake by claiming one of the rooms did not include breakfast when my email confirmation said the contrary. Despite the negatives, I still rate this as an excellent stay.
June 24, 2014
Rated 4 out of 5 by Santa Decor and comfort ~ superb.
The W-Hotel in Sentosa Cove is unique in its modern design features that work 100% to give a totally unique hotel experience.
I did encounter problems with the lack of control of the taxi queue where those ignoring the queue were placed in front of those following the supposed system. Once this was brought to the attention of management it was quickly and efficiently resolved.
The coffee is still the best in Singapore and a genuine barista with a love of his job makes this hotel very special.
There are a lot of "overseas interns" but this is not a problem as the staff welcome them and appear happy to train them. Staff and interns are all customer focused and this makes all of the guests feel welcomed and valued.
My thanks to you all.
March 31, 2013
Rated 5 out of 5 by Double88 Singapore Gem
Stayed at many first class hotels in Singapore as well as Asia. W has only been open some five months and we have only just found you! Sentosa may be considered out of the way with the action taking place on and around Orchard Road but you are close by to the Genting Resort & shopping at Vivo City.
Warm friendly welcome & recognition of our SPG status. Wonderful room really good, great size, comfy bed & spacious bathroom with really good rain shower.
Quirky touches with mood lighting / colour scheme but spot on. Bose sound system in room a nice touch.
Food in kitchen table excellent with attentive service.
Look forward to a longer stay and chance to use the pool!
Thanks for a great stay this time.... You have the makings of a real gem...
February 21, 2013
Rated 5 out of 5 by sues61 Fantastic hotel
This is our 2nd stay at W sentosa.
Our expectations were exceeded again and again.
Cannot rate this hotel, staff, and amenities high enough..
September 11, 2014
Rated 5 out of 5 by Kamy Excellent Stay
I loved my staycation in W Hotel Singapore. Was good service from the staffs and the hotel was so clean, new and chic.
I only faced 2 issues. Slow check-in. Despite being there at 3.30pm, I only got my room at 4.30pm. Secondly, the pillows provided in the room were too soft.
But we got a free upgrade to the fabulous room due to the late check-in and I think thatwas very kind of the hotel.
Its a beautiful place overseeing the harbour and the breakfast was also really good.
I had a memorable stay and really hope to go back there again sometime.
February 19, 2013
Rated 4 out of 5 by FD3S Great place to relax!
I stayed there for 1 night with my cousin to get out of the city and it was great. I had booked an away room but asked for the bigger away room although the pictures in the away room look like what I got so I may have not gotten upgraded even though I paid extra for it.
It was nice and relaxing and we were able to really just do nothing and relax.
My only gripe was that I had to wait over an hour and a half for a room which was a bit of a let down since I wanted to relax as soon as I got there and I had also indicated what time I would arrive.
August 20, 2013
Rated 4 out of 5 by Bianco Great location & food but needs Improvement!!
Quick stay for birthday celebration, impressed by the great food @ The Kitchen Table.
Hotel with lovely, warm welcoming staff at the Entrance & Front Desk.
Received a birthday cake (even a day after bday) also impressed by the cake!!
Very delicious yummy mousse cake from W Team. BUT Housekeeping needs improvement - for turndown service 2 bottle of water and glasses, missing 1 bottle and 2 glasses, blanket left on sofa unfold, for cleaning Front Desk claiming starts from 3pm not from the morning, after cleaning no refill on some of the amenities.
April 19, 2013
Rated 5 out of 5 by jerryshek This hotel really comfortable
I really really love the swimming pool, it not only comforable and quite relx. The staff are very nice.
September 10, 2014
Rated 4 out of 5 by Gladiator62 3 D 2 N stay at W
Reception staff - very helpful and courteous
DVD repairman - disappointing, could hardly speak proper English - he couldnt understand what was the problem we had with the dvd player. In the end, I solved the problem myself.
Pillows - this has been highlighted several times in the Tripadvisor but nothing has been done. Your pillows are pretty bad, I must say - too soft -not enough head support.
Breakfast - $56 per person for an average breakfast set; lacking in variety and quality. Tasted better breakfast in other hotels at half the price!
September 12, 2013
Rated 3 out of 5 by WWaste W- Waste of time and money
Overpriced -quality of service does not warrant it.
Ordered a grilled cheese sandwich for in room dining- cheese was no even melted
Welcome letter in the room was clearly reused- letter was folded and creased
Asked about front desk about corporate rates, staff did not even get back to us
Upon checking out, items charged from the mini bar were incorrect. Waited very long for them to resolve it. and the staff did not even tried to improve and retifcy the embarassing situation.
In general very disappointed with the level of service quality
December 19, 2012
Rated 3 out of 5 by Leo9 Inflexible Staff
We have always loved staying in your hotel because of the swimming pool amenities and staff and your breakfast service. However, during my last visit, my wife who was not feeling well was rudely asked by the staff at 1.15pmto vacate the room in 15mins as I forgot to ask for late check-out when I check in (as the staff at most SPG hotels usually will ask whether we need a late-checkout but in this case they did not). She asked for half an hour extension so she can pack but the staff still insists that she must vacate the room by 1.30pm.
October 25, 2013
Rated 5 out of 5 by Wonderboy WONDERFUL Experience
Excellent Service throughout my stay. All the staffs were always smiling to us. Very approachable. The hotel is so beuatiful with the lightlings especially at night. It made me feel like i'm overseas! Pool is fantastic!
There are some delay during the check in. Although i requested for early check in, the room was not ready. i would suggest that there could have more check in counters during the check in period to avoid delay in future.
i will like to be back again in the near future! Please notify me if there is any good offer coming!
May 20, 2013
Rated 5 out of 5 by Kaozer Truly a 5 star experience
From the moment of checking in, the experience is one of a kind. With the only exception of the valet, who did not have a smile while talking to me. The front desk staff approached me with a smile while I entered the lobby and greeted me, something which most places do not do. Tono, the front office person who checked me in, was very helpful and made my checking in experience one that I will remember for a very long time! The amenities in the room was excellent with the only exception that floss was not available, also the sound for the tv was a little bit challenging at first. A guide on how to turn on the sound should be placed in the room, instead of guests calling the front office for help. Overall this experience is one that I will remember for a long time
December 10, 2012
Rated 3 out of 5 by fang2013 Had a pleasant stay at W Hotel but can be better...
Overall, it had been a pleasant stay. Appreciate the kind gesture from the hotel (free bottle of wine) upon knowing we were celebrating our 2nd wedding anniversary. Unfortunately, the bed was too soft especially when I am currently 7months pregnant. Had informed about my condition in advance but did not mention a specific request for this. Hence, the experience can be enhanced if the hotel can be more sensitive and take the initiative to check with customers next time. Breakfast buffet was good in both quality and service.
June 17, 2013
Rated 4 out of 5 by Sydney2013 Beautifully appointed but too precious for the guests.
Lovely, beautiful hotel with great location if you want to be away from the hustle and bustle of Sentosa but near enough to partcipate in the Sentosa offer if you wish. Pool Barman was a stand out in friendliness and service. Barrister was also a great asset for hotel. Check in and floor staff and bar staff are more like FBI than guest relations people and may offer help but dont actually come through or make it a comfortable experience.Be careful if you move a cushion on a pretty couch.! No SPG extra guest care was noted and please DON'T give free voucher offers for free cocktails (with no value or specifications on them) when they can't be redeemed as such. Overall pleasant experience, but staff need to chill out. Hotel is for guests leisure, not staff guarding.
January 17, 2013
Rated 4 out of 5 by Jocs Good facilities and great design
Great hotel. Friendly and welcoming staff that were accommodating.
The environment was relaxing and facilities were well kept and inviting.
The only complaint was that the bathtub showerhead/hose was spoilt and could not be fixed. Not sure if the management knew about it, but it was already spoilt when we checked in. Hope it will be fixed before the next guest arrives, or, at least, not use that room till the showerhead/hose is fixed,
Otherwise, a great hotel nonetheless. Will recommend it to everyone and anyone.
March 21, 2014
Rated 3 out of 5 by Scott72 Style over subtance
New hotel that isnt quite finished... still some small building works going on.
The hotel was clearly designed by many people at the same time and loads of the styles totally conflict with each other... There is no one theme that runs constantly throughout the hotel, or even in any room!
In the room - the TV / Sound system is bewildering. As someone who is relative up-to-date on technology, I found the interfaces very confusing - especially having 3 remote controls. Otherwise, room was fine. (note "fine - not "good"!!!)
This is a 5 star hotel - no doubt - but the confused nature of the hotel, the need to get a taxi everywhere and the high price for no added value in comparison to many other 5 star hotels in Singapore means I am highly unlikely to stay here again.
May 6, 2013
Rated 5 out of 5 by John Disappointed
There needs to be much better and organized service to collect your guests from RW/ universal studios part of sentosa. Visiting this area is a major drawcard for your guests coming to the hotel and the current arrangements are terrible. I was even told by a staff member that I couldn't get on the hotel shuttle bus at the Festive Hotel drop off point - it was only for dropping guests off and I needed to go to Vivocity!! Really disappointing, hope you can sort this out. Otherwise I would like to return some day. John
May 20, 2013
Rated 5 out of 5 by EOne Luxurious Hotel
I am very impressed about this hotel where this hotel has a spacious bed including its great entertainment system. It's rock!!! It is really beyond my expectation.
I like the friendliness of the staff and they are kind and very prompt to attend and provide assistance when I really need their help. They really know how to provide the excellent service to the guests without any prompting. They are really professional.
My family and I really enjoyed staying in this hotel. Thank you and we are sure to be back again!
May 11, 2013
Rated 4 out of 5 by ChrT Room's Balcony useless
I booked an award stay at this Hotel and unfortunately the room I got had a balcony with an open roof. Keeping in mind that Jan. is raining season in Singapore, made the balcony pretty useless. So we had to stay all day in the room. Waste of my SPG points. Fortunately for the hotel was that my wife didn't wanted to change the room, if I would have been alone, I would definitely have requested a different room. Poor recognition of a SPG-Platinum Member. Don't think I will again spend my award points at this hotel.
January 13, 2014
Rated 5 out of 5 by Wilko2727 Michael Wilkins
Great staff. Extremely friendly, special mention to Isaac on reception. Good local resteraunts as well as hotel eating. Gym is good quality an overall easy relaxing experience
August 30, 2014
Rated 2 out of 5 by Ron168 Transportation need huge improvement
While your hotel is not in the vincinity of the beach or Resort World, shuttle bus service is very important. However, the service is not frequent enough to be convenient and at some locations, it only allow pickup at very restricted time.
To make the problem worse, taxi drivers in Singapore does not like to drop off / pick up passenger to/from your hotels.
I won't recommend your hotel unless the transportation problem is improved.
July 24, 2014
Rated 4 out of 5 by chatgai Room for Improvements
Water pressure is too weak which make shower not fun enough.
September 1, 2014
Rated 5 out of 5 by SgFred79 Great celebration!
I would like to thank W Singapore for a Wonderful stay!
We were in W for a birthday celebration and staycation and we were in a Wow suite and a Marvelous suite.
The rooms were gorgeous and spacious!
The staff definitely contributed the success of the party with the ice, coffee capsules, champagne table and other requests.
One problem which we could not solve was the connection of our laptop to the sound system. However, this was inconsequential once the party got going!
Another small issue was the seating at breakfast.
The Kitchen Table is rather small and we were seated near the open kitchen. My friend felt his hair was at risk of getting burnt!
Thank you again W Singapore!
I am hoping and looking forward to another great celebration later this week for my own birthday!
July 14, 2013
Rated 2 out of 5 by Pepper001 W experience over-rated
Nothing impressive nor any special features/facilities to let us feel the W experience. Too expensive for a so-so environment and experience though staffs are extremely friendly for a Sunday.
August 25, 2014