Rated 5 out of 5 by Cyn3 Great hotel!
This was our 5th visit to Hawaii but the first to this hotel. We had a lovely few relaxing days at the Royal Hawaiian Hotel on our way home - the accommodation and service was first class - we could fault it! Hope we can come back again.
August 6, 2013
Rated 3 out of 5 by Lehoula housekeeping services
We stayed 7 nights and if you didn't leave a note for the housekeeper they never left you amenities! As a matter of fact we had the same sliver of soap left in our shower all 7 days!! To us this is very unacceptable for a 5 star resort.
December 8, 2012
Rated 2 out of 5 by Joe50 Very disappointing
the room was very poor. shower sub standard the bed sheets were old and rough. the TV speakers did not work. the entire experience was very very poor for a SPG Luxury Hotel. i would never stay there again nor recommend this property.
April 25, 2013
Rated 5 out of 5 by hondo6498 Stay at Royal Hawaiian
This hotel is the epitome of Waikiki vacations. The staff is over the top.
The dining staff of Nani at the Surf Lanai, and Raymond at the Azure Restaurant are the best.
If you want the true Hawaii experience this is the only place.
March 25, 2013
Rated 5 out of 5 by Douglas Fabulous hotel!
Our room, the staff, grounds, food - everything was beyond our expectations. We were celebrating our 25th anniversary and on the last night they provided us with a private cabana for dinner - so romantic. Will definitely return!
January 24, 2013
Rated 5 out of 5 by Rosalin Love the pink
The hotel is elegant and is surrounded by a tropical paradise of beach and lavish gardens. Our favourite tradition is going to the Mai Tai bar and watching local entertainment as we relax from a day of surfing or snorkelling.
December 23, 2012
Rated 5 out of 5 by Chas2164 Grand hotel with a grand history
Beautiful hotel with excellent service. A wonderful staff that goes out of their way to service the customer. A hotel with a marvelous history of the Hawaiian Islands. I will definitely bring my wife back to the Pink Palace.
September 19, 2012
Rated 5 out of 5 by RBMinSF Waikiki Oasis
Was reluctant to stay on Waikiki for all the obvious reasons. But the Royal Hawaiian is an absolute oasis. Close to the shops and restaurants and bustle of Waikiki, but a world away at the same time. The best of both worlds.
May 29, 2013
Rated 4 out of 5 by gary23 Great location
Great Hotel in a Great location.
Some services and room cleanliness let the hotel down. We found the hotel was over priced as everything was charged from a $25.00 daily resort charge to paying for the seats on the beach.
August 9, 2012
Rated 5 out of 5 by MermaidMN As close to paradise as you can get!!
This hotel offers hospitality at it's best. We loved the location, the service, the food and the beauty. I highly recommend staying at the Royal Hawaiian. It was an unforgettable wonderful experience. Thank You xoxox
June 24, 2013
Rated 5 out of 5 by Ian245 Favourite Place
Been staying at the Royal Hawaiian for over 30 years and repeat the visits whenever possible. Love the ambiance, location and facilities. Mai Tai Bar is one f the best in the world.
May 4, 2014
Rated 5 out of 5 by BBjewls13 Beautiful historic hotel
The property is incredibly maintained , nice rooms, wonderful spg treatment . Great location on a fun beach with tons of stuff to do. The pool is a Bit small, but how needs a pool when you have the ocean.
August 2, 2013
Rated 1 out of 5 by RayGunFlyer Beautiful Hotel, Horrible Service, and Bad SPG/Hotel allignment
Though the managers were polite and empathetic in all dealings with me, they frequently were insulting in the content of their gestures, and unable to take action to correct both mis-understandings as well as gross negligence. The hotel's reservation system is apparently completely mis-aligned with the SPG website and availability shown cannot be trusted, and the valet gave my car to someone else without checking ID. I recommend skipping the property all together--a good Sheraton or Westin would easily be better, and a lesser hotel would provide a better guest experience than the Royal Hawaiian, "a Luxury Collection hotel."
It's a rarity for me to take my family on a business trip, but my kids were out of school this past week and I had meetings in Hawaii.
My family dropped me off at my business meeting and continued to the Royal Hawaiian to check-in. I set this up with the SPG support line, and was ensured this would be alright by putting my wife's name on the reservation, providing my SPG number, and sending her with my first-born child. Upon arrival, my wife was told she could not complete check-in, or discuss Platinum Room upgrades without the SPG Platinum member present.
While my family waited, I was forced to take 20 mins out of my business meetings to call the hotel and talk about room upgrades. I checked online if there were any Junior suites available while on hold for the first 5 minutes of the call--and there were. I was put in contact with the Manager right away, who told me that there weren't any upgrades or jr. suites available. We discussed the disconnect between what I could book online (SPG.com), and she said the website was frequently wrong. After about 10 mins of being told there weren't any suites but SPG suite-night Awards are always honored (mine were declined), she told me that their solution was to offer me their nicest suite for a LARGE amount in addition to my reservation...
We had planned for a fun day traveling around Oahu on the 4th of July-- When I didn't see our car at the valet, they apologized for giving another guest my car 10 minutes earlier. THATS RIGHT, they gave my rental car including my kids CAR SEATS to another person without checking ID or asking any questions. The manager suggested a cab, and that they would pay our return fare after our first destination--so we could see if our ACTUAL RENTAL CAR had been returned yet. We left for Breakfast about 45 minutes after I directed them to contact the registered guest they had given my car to. I usually tip the valet guys... I didn't.
Nothing was easy with this Hotel. I spent over 3 hours during my stay talking with staff about simple things like checking in, and late checkout availability. I recommend going to a different SPG property.
July 10, 2014
Rated 5 out of 5 by LKamekona Incredible Resort on the Beach
This grand dame of a resort sit on the amazing beach of Waikiki, the staff, food and aloha spirit captures you as you check in and walk thru the Royal. We enjoyed our long weekend and we will be back.
December 9, 2013
Rated 5 out of 5 by Tom44 Fantastic staff
The staff is wonderful. Housekeeping, food service, valet, everyone was professional, helpful and friendly.
Food at Surf Lanai was very good and presentation was excellent.
No better place to relax.
August 7, 2013
Rated 5 out of 5 by Hawaiiandreamee Peace and quiet
Highly satisfied, the staff was very friendly, the hotel was neat, clean and tidy. You could walk to everything and it's location ensured peace and quiet. I highly recommend this as a vacation must.
January 21, 2013
Rated 5 out of 5 by Barbi45 Great place to stay!
The pool left much to be desired but everything else was SO elegant.
We have stayed here before and enjoyed it very much.
The lady who checked me out was awesome! I believe her name was Maile.
December 17, 2012
Rated 5 out of 5 by Patatokyo Royal Hawaiian is pure comfort - loved it
My wife and I stayed here last year and our only compliant was that it was too short. Absolutely beautiful - world class Hawaiian experience.
May 16, 2014
Rated 5 out of 5 by AnjiB Extraordinary staff!
I just wanted to share how great Chuck was at the beach, he really went out of his way for me and my mom day after day. He stood out from everyone! I look forward to the next time.
August 30, 2013
Rated 5 out of 5 by WineAdvisoryGroup Excellent Hotel
Stayed with my wife and 10 year old son. What's not to like. Excellent service, great location, food was fine (just had bkfsts and lunch here). Staff was friendly. Recommended.
April 9, 2013
Rated 5 out of 5 by Tom44 Absolutely fabulous!
This was our second visit is as many weeks. Started and ended our trip there. Bars, dining, rooms, view, all fantastic.
Staff very helpful with directions and suggestions.
August 23, 2013
Rated 5 out of 5 by Connie69 Breathtaking
What an incredible experience. We had a lovely time. The ocean view was breathtaking. Everyone was so friendly and just made this experience a memorable one. Thank you!
July 29, 2013
Rated 5 out of 5 by Oz2013 RH's charm is one of the magic features
From the time you walk into the entrance of RH and are greeted by all the frindly staff you realise what a magic place this hotel was and continues to be.
August 11, 2013
Rated 4 out of 5 by ohio94 house keeping not the best
The house keeping left something to be desired. They were late and had to be told on more than one occasion what to do to our rooms. Very disappointing.
March 9, 2013
Rated 5 out of 5 by ShotaK I love this Hotel!
The view from tower ocean front(tof) is great and this is fifth time to stay tof. Everything is confortable except a price up of room charge this year.
August 9, 2013
Rated 5 out of 5 by Nanny55 Royal Rhawaiian
I love this hotel. I come over from the Mainland to see my dad. They always ask how he is. Everyone who works there is wonderful
September 16, 2012
Rated 5 out of 5 by denisemc99 perfect location
I loved the resort and everything it had to offer. Really enjoyed breakfast at Surf Lanai and cocktails at the Mai Tai Bar.
December 26, 2012
Rated 5 out of 5 by Tommy48 Five Star Resort
When asked what was the most memorable part of my stay in Honolulu, I say The Royal Hawaiian. Thanks for the great stay
May 28, 2013
Rated 5 out of 5 by pkmakai The Pink Palace
No better place to stay on Waikiki. The hotel is fabulous only matched by the staff's attention to the guests' needs-
April 27, 2013
Rated 5 out of 5 by Fran58 Just beautiful
Old world luxury, like stepping back in time.
Very quiet and comfortable.
Our only fault was the size of the bathroom
May 12, 2013