Rated 2 out of 5 by DisappointedM NOT highly recommended
I expected more from a Westin Hotel. The room was very average, with below average cleaning and maintenance. Outdated every where except for the lobby and spa areas. Staff never seemed to be on the same page when asked general questions about checkout and such.
September 26, 2012
Rated 5 out of 5 by jj32 Perfect Experience
This hotel has everything - the staff was wonderful, from the lobby to the concierge to the pool attendants. The location is perfect- easy drive into the little town of Lahaina, but you don't have to drive at all-the beach is fabulous and the water is amazing, and there are great restaurants, shopping and beaches all along the beautiful oceanfront walk there. And of course the beds were soo comfortable! The hotel restaurants are fantastic, and there are other fantastic ones in walking distance. This was our second time here- we'll continue to come back to this one any time we come to Maui.
February 27, 2014
Rated 5 out of 5 by cgk1 Enjoyed the pool and spa
My wife and I were married at the Westin Maui 9 years ago, and we had a recent stay to celebrate our anniversary. The hotel has a great pool area and spa. We also enjoyed dinner at Tropica. We felt the service was better than some of the other reviewers.
November 26, 2011
Rated 3 out of 5 by wytraveler Too many charges and internet issues
The location is nice and the rooms were in good condition and clean so I would consider staying again. I did not like that even though you pay a $30 per day resort charge, this does not cover the cost of beach chairs. You have to pay an extra $10 for beach chairs (standard chairs - not special chairs you would expect to pay for) and that price actually went up in the middle of our stay because it was spring break. Also, they were having internet issues the whole time we were there and being business owners we needed to be connected while away. We were without internet intermittently (most of the day) for four days. We would be connected with the help desk, sit on hold for up to 20 minutes to get reconnected for spotty internet. We would get asked about our stay from the front desk or other employees and we would bring up the internet issue and all we would get as a response was "oh, that's too bad." So, while the location next to Whalers village is nice I think the $30 resort charge is steep considering it doesn't cover your resort charges.
April 7, 2014
Rated 4 out of 5 by clean789 great hotel horrible day spa
gorgeous hotel and "lobby" area.
super friendly staff everywhere.
private beach with tons of water activities available.
awesome pool(s) and pool bar.
great room, comfortable, awesome view from balcony.
excellent proximity to shopping, restaurants.
bathroom in our hotel room had beach sand on the floor from previous guests.
There's only 1 Jacuzzi in the pool area that's really small and not super hot.
the day spa is a joke. It's way over priced, and when we went, the men's steam room was broken and the women's Jacuzzi was broken. The staff was a bit snooty about it and the inside of the women's locker room was completely trashed-wet towels everywhere, used products strewn about, used wash rags in the shower, hair and hair ties on the counters, cups everywhere....I paid double price for THIS?! So not worth it.
-construction was going on, so we had to PAY more to get a room that didn't have construction noise/interference. We were not told about this at booking.
-the beach yoga teacher never showed up...glad we didn't pay ahead of time...
February 10, 2014
Rated 5 out of 5 by Heather14 The hotel was beautiful.
We had a wonderful time and enjoyed the Westin Hotel. It was so pretty. The staff was so helpful and friendly.
August 12, 2014
Rated 2 out of 5 by cacti1 Construction spoils stay
A significant portion of hotel was under construction which they did not tell me when I booked it!!!! Noise (7AM to 5PM) was very noticeable and disturbing as was the smell of paint and chemicals (were painting the exterior).
November 17, 2013
Rated 5 out of 5 by GeneNJ Great Hotel, Great Location
My wife and I celebrated our 25th wedding anniversary at the Westin. We loved the hotel, the location was perfect and the staff was great. I highly recommend the couples massage at the Spa. Can't wait to return.
July 19, 2012
Rated 5 out of 5 by RicknSharon Fantastic Place to Stay
We loved the Westin in Maui. It was beautiful and the staff were very helpful and courteous. We would love to return there some day.
July 23, 2014
Rated 5 out of 5 by Wendy24000 Like coming home...
My husband and I have been staying at The Westin Maui since it first opened in 1987. It is as wonderful as ever. The staff is pleasant, engaging and very friendly. We highly recommend the Westin. Best pools!!
November 30, 2011
Rated 2 out of 5 by Kfran00 Sales Oriented Stay
I felt less like a guest and more like someone being hustled into a time share presentation by nearly every concierge staff member. Not cool. Other hotel staff were friendly and helpful.
November 5, 2012
Rated 5 out of 5 by ricky43 Tropical Paradise
The staff at the Westin truly makes you feel as though they want you to have the best experience ever! They cater to all your needs with compassion but most definately with ALOHA!
April 5, 2014
Rated 2 out of 5 by bbgun Maui is amazing, shame about the hotel
Firstly, we had booked and ocean view king room, my partner arrived at 10AM (i.e. EARLY) to be informed that there were none available, so got room with 2 doubles, you had partial ocean view if you stood out on the lanai. Staff tried hard to accommodate us, but clearly some problem with SPG's inventory management. Then, we were moved the next day to an ocean view room where the shower did not drain properly, so we would be ankle deep in soap scum as we showered. Thirdly, we had prepared to leave at 3am to drive to the crater for sunrise only to find that the Valet had parked us in to our parking spot (ran out of space) and had to spend 20 mins trying to get our car out of the lot. I'm pretty sure we're not the first guests to visit the crater nor was the first time the lot was full so you would have thought they would have provided some information to guests on this problem if they are planning to visit the crater. I don't stay at SPG properties that often, but my perception is they should be better than this. But at least Maui is and amazing island, and the beach where the hotel is located is great.
October 17, 2012
Rated 5 out of 5 by Joseph909 Great stay
We were very pleased with our stay. The hotel staff were available when needed but not intrusive into your daily plans.
July 11, 2014
Rated 5 out of 5 by Rita3 Great family vacation!
If you ever imagined a paradise in your mind, this hotel fits that description. Great location and great staff. Took a vacation with kids and parents. Everyone had a great time. The beach is beautiful. Plenty to do: surfing, snorkeling, swimming, tanning, making sand castles, parasailing... There is a mall and plenty of restaurants nearby. You could take a shuttle to downtown Lahaina. Great rest. and shopping there. The rooms were a bit dated, but clean enough. The housekeeping doesn't do a great job cleaning the rooms, although they are super sweet. Shirley at the concierge table is the best. Very helpful and has great rest. recommendations.
August 8, 2012
Rated 5 out of 5 by Margo27 Relaxing
The resort was located in a great area of west Maui. Had a nice boardwalk along the ocean. Loved the pools and water slide. Just beautiful to walk the grounds and relax.
March 31, 2014
Rated 2 out of 5 by sgore Mixed experience
Pool area was great -- restaurants were good -- hotel rooms were tired and not of Westin standard -- construction noise was horrible during the day.
August 6, 2013
Rated 2 out of 5 by Viki59 Needs Improvement
No atention to detail. our room was surounded with rooms that had screaming kids, ( that should be left for different floors)
room was very dated.
January 1, 2013
Rated 5 out of 5 by OscarSham Excellent service
Dawn at the reception desk was so helpful, so nice, so hospitable, and made us feel welcome upon our arrival. She went the extra mile
April 25, 2014
Rated 2 out of 5 by Laurie13 Would not stay there again.
\Bed was completely broke down, horribly uncomfortable, Hot tub was not big enough or even private enough, Adult pool had much to be desired.
March 15, 2013
Rated 3 out of 5 by Trub Where's the Aloha?
The Westin is a very nice, clean hotel in Maui. Very family oriented. The issues I have are mostly with the front desk. I called months before my arrival to verify a few things about the rooms. They told me that the premium deluxe ocean view had queen sized pull out as opposed to the doubles in the other rooms (not true. all are doubles) and the view was of the pool. Instead, I overlooked the mall next door. When I complained, they told me that the top floor facing the mall also is premium deluxe. They offered me a different room but with a bedding option that did not work for us. That was it. No TLC, no Aloha, no nothing. The front desk people need to wake up. Also, I spoke to my personal concierge days before my arrival who was going to look into things for me. Well, she didnt do anything and instead turned our "meet and greet" into a sales pitch for the Westin timeshares and told me of her commission structure for tours. Like I care?!?! Final complaint: no shamppo in the shower. It took 45 mins to get someone to bring us shampoo (4 calls to ServiceExpress was needed). Pool staff and wait staff were great but shouldn't you expect that for over $500 per night?
April 12, 2012
Rated 5 out of 5 by Beaversosu Returning gold SPG guests
We are always treated so well upon arrival from the bellman to the front desk. We most always receive some type of upgrade!
February 2, 2014
Rated 5 out of 5 by bearsdad compatible adventure and soothing
Entire package was demonstrably superior. Balance and blend of features.
Grounds were superb. Restaurants were pretty good.
March 1, 2013
Rated 2 out of 5 by slinker001 Disappointing
Hotel room was directly next to an elevator though I explictly asked not to be; and i'm platinum.
December 23, 2012
Rated 5 out of 5 by missingmaui wonderful facility wonderful staff
Comfortable, clean, stylish and great views!
The Westin Maui Resort and Spa makes paradise even better!
April 7, 2014
Rated 2 out of 5 by JKD1974 Disappointed with this resort
I understand the resort is undergoing a much needed renovation but was unhappy that this had not been clearly noted on the website when I booked. I would have chosen another resort, due to construction noise when trying to relax around the pool. We had an ocean view room which was large with a great view, but very tired looking. It was also extremely noisy from the air-conditioning units below. A kettle to boil water would have been appreciated because I could not make a cup of tea, only coffee, which I don't drink. The location is stunning and once the renovation is complete, I am sure it will be a lovely resort. However, I felt that the standard of the food and beverages was poor, which was surprising for a Westin 4 star resort. The service was very good except for the bar staff in the main pool area - the person who served me was unhelpful and rude when I did not understand what a "well cocktail" was. It is not a term that I have heard during my global travels. As a result, we went and ate lunch and dinner at other resort restaurants or went into Lahaina. Disappointed because we had paid in advance for five nights - it spoilt our holiday on Maui - our first trip to Hawaii.
September 9, 2013
Rated 3 out of 5 by C1008 The hotel did not meet Westin typical standards
Upon checkin for our honeymoon we were put in a sub par room that did not meet the description of what we had signed on for. I am a Starwood preferred guests with FREQUENT hotels stays and was not treated properly. The manager was rude and condescending and refused to rectify the situation. The rooms were hardly cleaned. They did not fully make the beds and the used towels were not removed from the floor. Totally unacceptable for a supposed "preferred" or any guest for that matter.
October 23, 2011
Rated 2 out of 5 by sneuhardt Bad carpet...two double beds...old bathrooms
Using SPG points was expecting a decent room with a king bed. Old bathrooms and bad carpet.
May 21, 2013
Rated 1 out of 5 by Love2Travel888 SPG - NO RECOGNITION
Been a member since 1999 year to date of stay is 5. Tried giving Starwood a chance by staying in Maui for 10 nights for Christmas. Anyway we checked in and wasn't recognized as a gold member, was told to meet the concierge the next day to get our 2 bags since we booked 2 rooms. Met the concierge the next day and was waiting for the lady to get off the phone so I can ask for the bags and the lady said while she was on the phone asked me what is my room nos. I was shocked that she just swing the 2 bags in front of me so I left and I went back to ask her name. I also called this morning at 5:50 am for a late check out which is 2PM so we can have a nap before our long flight back to NY since we have my old parents with us on this trip. Cathy from the front desk said she can only do 1pm. What is just an extra hour? She didn't even care about that. We always travel but I stayed out of Starwood properties because there is no recognition anyway. If I can just make Atlantis be in network with the other properties then my ownership will be perfect. We just love our home resort but it doesn't mean we cannot get the same service when we use Starwood. We will be flying out of Maui tonight 12/28/2014 @ 6pm and we will be back in NY the next day 12/29/2014 @ 2 pm EST. When we get home we are going to pack again for Skiing the next Day 12/30/2014 and staying at another Starwood property. There are so many great ski resorts and I stayed within the Starwood property this time... but this will be the last. We paid so much for this Maui stay and spent thousands of dollars in Maui... Maui is beautiful and will definitely go back but will not stay again at this property. I Will never make another mistake again... since we are paying anyway, as if they are giving it for free... So now you see my reason why up to now we are only a gold member coz we get better service out of Starwood properties.
December 28, 2014
Rated 5 out of 5 by Michelle031303 Platinum Benefit
Our room upgrade was from Resort View Standard to Luxury 1Bdr Suite. It was fantastic!!!
June 28, 2013