Rated 5 out of 5 by CTSJ It was wonderful
The facility and amenities were excellent but what really made a difference was the hotel staff. Everyone was so upbeat and pleasant. You could tell they really cared about making your visit exceptional.
May 23, 2014
Rated 5 out of 5 by BBplusM This hotel is decent
Housekeeping service is excellent. Room is clean and comfortable. Pool is nice.
June 2, 2014
Rated 5 out of 5 by KathyWPB Truly a luxury hotel
Our experience here was wonderful, even though we came during a major heat wave. The pools are fantastic though and that helped! Also, the lessons offered...tennis, yoga, etc. were excellent, taught by real professionals. Overall staff was very friendly and helpful. The spa experience was perfect. Massages, meditation, a variety of herbal drinks and fruit. Lastly the housekeeping staff is top notch.The only issue we had was the lack of options for vegans. If there were just a few things on the menu we could have eaten more on property, but because there weren't and they did not offer to modify the menu items we had to go elsewhere to eat. Also, the landscaping is fantastic but we found it irksome to have the guys using their high decibel equipment on the lawns near us Friday morning. Overall, though, this was a memorable visit and we would recommend this resort and visit again.
July 2, 2013
Rated 4 out of 5 by Trainer1234 Enhanced room was very average
The hotel is beautiful and luxurious. However, we checked in and were given a room that they called "enhanced" in a "Casita Guest Room." The patio opened to a street that was noisy and one early morning we were awakened by construction on the street. The room was a basic hotel room, we had a comforter that was torn, towels that were far from luxurious and water pressure in the shower was quite weak.
January 18, 2014
Rated 5 out of 5 by townjcvt Exceptional Customer Service...and Service Recovery
Exceptional customer service is expected at a luxury collection hotel. How the management and staff handle a problem is a measure of leadership and culture. No need to even discuss the problem I encountered because Hanna, Alyssa and their evening manager overcame the challenge with style and grace...exceeding my expectations and turning my potentially poor experience into a positive memory!
February 19, 2014
Rated 5 out of 5 by Dood Maid staff is great
I was very impressed with the maid services. For example, one morning I ate the 2 pillow chocolates that were left at turn-down service. The next night there were 4 left for me. I'm not sure if there were 2 extra put there because she thought there was an extra guest (there wasn't) or because I liked them and she was going above and beyond, but it was very nice and a small effort that made an impact on me.
June 5, 2013
Rated 3 out of 5 by KP51 This hotel is very noisy when you enter lobby
The rooms are very nice and also the bathroom and beds. Everyone was very helpful and courtious to us and made you feel very welcome.
When you enter the lobby, breakfast room, pools were extremely noisy that you wanted to leave the area right away..
We were not happy and could not leave because we would have been charged for the 3 nights.
Steak restaurant was excellant food and service was exceptional!
April 24, 2013
Rated 5 out of 5 by DPK22 Fabulous Hotel
Have stayed multiple times this year! Management and staff are very professional and make your stay important. They always check to see that any and every request is responded to in a timely manner. The facilities are first class and one of a kind. Spa treatments are fabulous! The setting and grounds of the hotel are majestic and restaurants are fabulous! Couldn't think of staying anywhere else!!!
June 2, 2013
Rated 4 out of 5 by Jas4 Slow service
We have stayed here numerous times and overall really like the property. Our recent stay was not as good. When we checked into our room, the carpet had not been vacuumed and there were no little lotions in the bathroom (as there had been in the past.) We were most unhappy with the service in the restaurant. We ate there for lunch and breakfast. Both times service was slow and unorganized.
January 8, 2014
Rated 5 out of 5 by Jennylynn626 Amazing Hotel
This hotel was absolutely amazing. All the expected amenities and more. Sean at the Thirsty Camel was great. After a long day of travel he was a very warm welcome and great representation of the people I would soon meeti in Scottsdale. I heard we are having another meeting in March and Phoneix was mentioned so I have now mentioned your hotel. I am hoping we are going back to the Phoenician!
December 17, 2013
Rated 5 out of 5 by RussL great stay
Great weekend getaway, Golf Course was in good condition. Pools were great, wish the outside hot tub was ready for use, place is still going through renovation so its forthcoming (the resort fee included access to the Spa facility which had a hot tob, so it was not a total loss; Spa needs a little bit of an update though). Overall a great stay and one of my highlights of the trip to Arizona.
October 23, 2013
Rated 2 out of 5 by MrLeoJ Inconsistent service
The meal at relish burger was pretty bad. The bun was soaked in liquid and burger over cooked. When I pointed it out, the staff delivered just a bun and wanted me to reconstruct the burger on my own. I pushed back to get a new burger, which was over cooked. Th staff took my knife. I asked for a new one and never received it.
I did not get the newspapers as promised by the front count staff.
July 31, 2013
Rated 5 out of 5 by KBbahama Near perfect stay
Near perfect stay. Only miss was our breakfast on the terrace Friday. Waiter was slow, scrambled eggs had sat a bit before delivery. toast wasn't buttered and cold, refills of coffee refills had to be requested.
Dinner at J&G was fantastic on all counts. Room, bell staff, Valet and especially Andrea , our Conciege should be complimented.
Thanks for the nice weekend
March 2, 2014
Rated 5 out of 5 by Pepper Staff very accommodating and pleasant.
The hotel and room amenities were very comfortable. The room temperature was excellent with the automatic shutoff of the air-conditioning when the door to the patio was open. Food was very good. Our initial room assignment was unacceptable with no view. The second room over looked the city and roof top of part of t;he hotel. It was pleasantly situated to avoid direct sun during the day.
March 21, 2013
Rated 5 out of 5 by TJWS Exceeded Expectations
The staff is as amazing as the grounds! Belinda at the front desk, thank you for helping us find the perfect room and the hand written note. The staff at J&G thank you for spoiling us on our Anniversary! The maticulous gardeners, thank you for a truly awe inspiring paradise for which to relax, reflect and rejuvinate. And who knew so much incredible live music would be provided as well!
May 20, 2013
Rated 5 out of 5 by Babs26 Executive Director
Great place to stay. Pricey but I enjoyed the spa, food, comfort of bed and the meeting facilities since I was there for a conference.
May 22, 2014
Rated 5 out of 5 by KingDaddio Wonderful Family Experience at The Phoenician
My wife, two children and I enjoyed a wonderful 8 night stay at the Phoenician during the December 2014 school holiday break. The entire Phoenician hotel staff (including the front desk manager, concierge, restaurant wait staff and the golf club professionals) was tremendously friendly and provided great customer service. We look forward to our return to the Phoenician very soon.
December 29, 2013
Rated 5 out of 5 by Pierre Simply remarkable
Stayed at the Phoenician for Memorial Day weekend. We were lucky enough to get upgraded to a Casita that included an enormous liviing room, 2 baths, 2 balconies and a kitchen. We never wanted to leave the room as a result. Staff was absolutely great, facilities and grounds were first rate and Sunday Brunch at Il Terrazo was awesome. Nothing but great things to say about this property.
May 28, 2013
Rated 5 out of 5 by CJMC friendly staff
Every staff member was extremely friendly including the grounds keepers!
May 27, 2014
Rated 5 out of 5 by aok23 Staff makes you feel special
It really did feel like luxury. I loved that the staff used my name...even though I knew it was printed out and handed to them. However, one of the girls working at the pool recognized me from the day earlier while I was just walking by...not even sitting with her again...and said "Hello Ms. O'Kelly". So awesome.
I had never experienced turn down service before either and I loved it!
May 2, 2013
Rated 5 out of 5 by V2020 Outstanding
There is not one single negative thing I can say about my experience working with the Phoenician staff and the 5 star quality of the facilities. If I didn't know better, I would think that my event manager even ensured the perfect weather while we were there. Thank you Phoenician. You made ME look good.
April 17, 2014
Rated 5 out of 5 by SPGSA Very luxurious indeed
Truly felt pampered in every respect except for in the lobby bar. Drinks were below par and service was inattentive. Otherwise every detail of stay wax impeccable.
May 17, 2014
Rated 5 out of 5 by pabloheitmeyer A great birthday weekend for my girlfriend
This weekend was a golf and relaxation event for my girlfriends birthday. The facility is nice, the location perfect, and the service and attention to detail throughout the resort was top notch. We started with golf on saturday and Andrew at 'Relish' was super. 'Grace' downstairs at the 19th hole was awesome. 'Jessica' at the front desk was superb. Will definitely stay again.
November 4, 2013
Rated 3 out of 5 by LovellM A Tired Hotel...
Having known the Phoenician as long as I have, it's frightening to see how tired the property has become. We had pealing wall paper in our room, outdated décor and carpet. The service could have made up for the laggard investment in the property. Unfortunately, they are lacking in this area too. Perhaps I need to accept that the Phoenician is no longer a high end resort.
December 30, 2013
Rated 2 out of 5 by mangst Crowded Pool and Rude Management
The pool area, which was the major draw for our family, was uncomfortably crowded. Even though we headed out to the pool by 8am each morning, we seldom were able to get 4 seats together. On some of the days of our stay, we watched staff bring more chairs into the pool area, which seemed responsive but made for a loud and uncomfortably crowded environment. To top this off, on the one day that we were able to get comfortable seating by the pool, the restaurant manager confronted us about having brought a bag of chips from our room to the pool (snacks for our 6 and 8 year old girls), since no outside food was allowed. Instead of getting right to the point, he spent time interrogating us about when we arrived and whether we were waiting to be given our room, clearly suspecting that we were not guests and were crashing at the pool. Although we can understand the choice to have this policy, his approach embarrassed and angered us. We will NEVER return to this hotel.
March 27, 2014
Rated 5 out of 5 by CWW03 Beautiful resort, but staff makes the difference.
This resort is beautiful with wonderful amenities in a location that is convenient to the airport, but feels miles away from the moment you arrive. The views are spectacular! What really sets this resort apart is the way the resort staff makes you feel. They demonstrate a level of hospitality that makes you feel as though you are a welcome guest in an elegant home.
September 21, 2013
Rated 5 out of 5 by Jordan121212 Amazing Resort
This has been, by far, the greatest resort that I've stayed at. I proposed to my fiancee 12/12/12 at the J & G Steakhouse. From the planning to execution of my proposal, The Phoenician staff made this one of my most memorable experiences of my life! The Casita Suite was amazing! I will definitely recommend this resort to anyone looking to plan a special occasion.
December 17, 2012
Rated 5 out of 5 by Newyorker4 Amazing
My experience was beyond my expectations. Friendly staff. Stayed 4 days. Everyone knew my name. Room was big&clean. Check-in/out was smooth. Late check-out request was honored. F&B was great. IRD ordertaker Sandy and server Marshall were great. The food - hot&on time. Also used Relish, Oasis and Il Terrazzo. All better than expected. I would definitely go back.
July 29, 2013
Rated 5 out of 5 by carmie989 Impeccable Grounds
Beautiful hotel. Meticulously kept grounds. Absolutely joy to walk or run them each morning. The pool service was my favorite. Went out of their way to find our family chairs in the sun. Even brought two from clear across pool to have next to others. This is a first class hotel all the way, from the food, service, and beautiful facilities. I'd highly recommend.
February 20, 2013
Rated 5 out of 5 by RJDBOCA This Resort is Awesome
Service, staff, amenities, food, location and property at the Phoenician is excellent. Our stay there could not have been any better. This property lives up to its name as luxury yet not stuffy. Take time to walk the entire property especially the Cactus Garden and stop and sit anywhere around the property and take in the beautiful landscape and natural beauty.
May 17, 2013