Rated 4 out of 5 by Sheri17 If you want to cook and clean
This is a great place to stay if you want to cook and clean up after yourself. It is convenient to make your own meals. However only having housekeeping once in a 5 night stay was not ideal, especially after spending time at the beach. It is a good location and I would stay here again, but would pay for more cleaning services.
August 12, 2013
Rated 5 out of 5 by Wayne37 Mr.
You run a first class resort in all categories which is very well maintained and staffed by very friendly well-trained people. If I could offer some suggestions to improve. Your customer experience I would be hard pressed to do so.
February 8, 2014
Rated 5 out of 5 by Beachgirl7 Best Staff Anywhere
We just returned from the Westin Villas North. This is our second visit to this hotel and I must say they have by far the most attentive, friendly and knowledge staff. We felt right at home here. The views are gorgeous and everything you need is right there on the property. We hope to become owners there in the future.
October 2, 2013
Rated 5 out of 5 by lewesdoc Most memorable vacation for me
I stayed here and we were given a great Ocean front spacious room. The food at the onsite restaurants were divine. Plus you could also walk to the the nearby Westin/Sheraton resorts and charge to your room account. Hawaiian vacation has never been the same since then. Will be back again and again in a heartbeat
September 17, 2012
Rated 5 out of 5 by Ginger22 Resort is Shangri La
Villas have everything needed and are clean and premium quality. Staff are there for you and happy. Property, including, right out your villa snorkeling, is unmatched on Maui. On site eating is great. Fitness classes offered by Corby and others are excellent. Hard to find such a complete vacation experience.
May 4, 2013
Rated 3 out of 5 by Jacque0300 Treatment by Staff
This is a beatufiul hotel, wonderful rooms, but the pool staff is severely limited. Not even close to enough servers or bar tenders. On multiple occassions after staff had either never come around or had gotten my order wrong they then turned around and argued with me. Not a fan of the pool staff at all.
April 16, 2013
Rated 4 out of 5 by Sonia2013 2013 Maui Vac
Place was amazing the bellmen are so nice they make you feel like your family. Thank you Kacey and Angel (you both go above and beyond). Not to take away from the great experiance (Dee Dee) at check in could use some training on talking to customers. I'm willing to discusse my experiance with managment.
May 30, 2013
Rated 3 out of 5 by Ilovemaui OK but not great
The parking is awful!!!! Something needs to be done asap. The accessories (from decor to kitchen accessories) in the room are super cheap. I felt like one in a million and like more personal service at smaller venues. Plus I felt they nickel and dime you alot (cost for cabana, beach chairs, etc)
July 12, 2013
Rated 2 out of 5 by David113 Paying customer gets screwed
At check in we were upgraded to a room on the first floor, next to the buildings main entrance, next to the elevator and across from the kids pool. When the sprinklers came on around 10 pm it really enhanced the mood. Why is the adult pool tucked into the corner with a view of the parking lot?
August 11, 2013
Rated 5 out of 5 by Pokita Amenities
Loaded with everything you could want
March 5, 2014
Rated 4 out of 5 by Wendy2013 Fabulous stay
We stay here a few times a year and always enjoy ourselves immensely! It's great for families who don't want to eat out every meal. The rooms are very large and the pools are great for the whole family. Only complaint is I wish there was better food service by the kids pool.
November 18, 2013
Rated 5 out of 5 by drred56 Relaxing Stay
Quiet relaxing atmosphere at the beach and poolside. Fun sports-watching interaction with others guests at the sports bar. Food at Paihelu (Mediterranean cuisine) was outstanding. Great staff. Believe it or not, the basket weaving activity turned out to be really interesting and fun!
October 6, 2013
Rated 5 out of 5 by diane2350 We love this hotel
We've been staying at this resort every time we go to Maui. We absolutely love love love this hotel and staff. Everyone is so friendly and attentive to your every need. We had such a memorable vacation. I would highly recommend this resort for anyone going to Maui
December 11, 2013
Rated 5 out of 5 by zoemax never a disappointment
4th visit and w/b a fifth!!
March 5, 2014
Rated 5 out of 5 by JAG103 Resort Villa Delight
When booking at the Westin Ka'anapali Ocean Resort Villas we were expecting a time to relax, catch-up and enjoy all Maui had to offer.
Our villa was everything we were expecting and the friendly courteous cheerful staff delighted us even more. Mahalo to all.
December 13, 2013
Rated 5 out of 5 by Edwallie Mr & Mrs Edward Ashford
The pleasure was all ours. This vacation was all that I could have ever imagined. My husband and I are already planning another trip to the Islands, this time with our sons/daughter and their families.
Thank you so much,
Mr & Mrs Ashford
San Antonio, Texas
Keep your valets!!
August 1, 2013
Rated 4 out of 5 by keenirene Very comfortable, well appointed studio
This studio villa was very well appointed with everything we needed to do some basic food preparation. The bed was extremely comfortable and the staff very responsive to all requests. We enjoyed the proximity to the pool and ocean and were grateful for the Kids Club activities.
July 12, 2013
Rated 4 out of 5 by KentK Great stay - but one issue
We stayed here Nov. 8 - 13 and found the resort to be in top shape. A little too big for us however. Had a issue on Monday, by the time we got to the pool, around 11 AM, no lounges in the sun available. So we went to the beach. Found a stack of lounges with no staff, so took two and carried them to beach. After 20 or so minutes, a yellow shirt staff got on our case for not renting them. Told him to bring his boss to us. A boss showed up, sunglasses on, acting hostile and demanded payment. After debate, he told me he would call security. I called guest relations from my cell phone, then got a call back from "Phillip" who stated he was a supervisor. Still hasseled me. Told him we would leave within 1 hour. I can't understand why Westin has these rules and untrained staff. These villas are priced over $ 400 night, and not enough lounges in pool area, so they charge extra for lounges 100 feet away on the beach ! Really....This issue ruined our day. We never saw a sign at the beach lounge stand stating the lounges were rentals...
November 14, 2013
Rated 4 out of 5 by HenryNTS Excellent place to stay in Maui
Westin Kaanapaii Ocean Resort Villas has the perfect location in Maui. Beach front property, close vicinity of Kapalua and Lahaina. Lots of coral reefs just off the beautiful sand beach with many fishes. No need to book snorkeling trip. Great place for family vacation.
August 25, 2013
Rated 2 out of 5 by DDTravel Must been off season experience
Service was really bad, we were unable to reach the front desk on 3 different occasions calling probably 5 times during 3 different day. When we checked in no one asked if we had a car for a parking pass. I noticed we didn't have one after seeing it on everyone else's car. When we inquired about it we were then told there was a daily charge. We came here part of a time share explorer's package. Our sales person Bridgette was a delight even though we decided not to buy, her manager Terry on the other hand we over heard walking down the hall saying "Who cares if we can't get them to buy". During his final pitch his attitude matched, with us being dumb for passing on such a great deal. We did love the snorkeling off the hotel, the restaurant staff was great. We won't be coming back to this property. Last time we stayed at the Sheraton and had a much better experience. Also timing was bad cause while here they were doing maintenance so one elevator was reserved for the workers and the hallways had this strong smell of paint.
September 8, 2013
Rated 5 out of 5 by Chance2000 Summer vacation 2013
This is a great hotel in a great location. Pools are great beach is 100 yards away. Great for kids of all ages. The 1br villa was spacious for a family of four. Workout rooms were also above typical fitness rooms. Would return again if were upgraded to 1 br villa.
August 26, 2013
Rated 5 out of 5 by cruznduke808 Perfect for my Family
The staff was great, the room was amazing and the property was outrageous. The staff made my family feel welcome, the room made us feel very comfortable and the property was a fun place and beautiful place to be. This resort was perfect for my family.
November 11, 2013
Rated 4 out of 5 by Ember Westin Wows
This was a great resort to enjoy views of the ocean, relax by the pool, eat delicious meals at the outside restaurants while warm Maui breezes refresh you and best of all the lovely lanai for cocktails after a beautiful day of fun in the sun!
November 12, 2013
Rated 4 out of 5 by dshelton711 Restroom
The studio only has one sink and doesn't have any storage space around the sink nor any drawers. With two people, it was a little hectic. Also, I'm pretty sure we were in a handicap room (at least the shower was) and the shower head wouldn't stay up.
October 4, 2013
Rated 3 out of 5 by oregon Disappointment
Much prefer the facility in Phoenix, AZ. Staff, rooms, on site amenities superior to Maui.
February 12, 2014
Rated 5 out of 5 by Nardine Relaxing!
My sister and I travelled to Hawaii for a holiday, we had never had the pleasure of staying at such a well equipped resort. The shuttle service was particularly helpful! Would love to come again but next time bring the family from Australia!!
May 8, 2013
Rated 5 out of 5 by SGL49 Terrific Vacation Hotel
Among the best hotels ive ever stayed at in the entire SPG portfolio. Perfect for families, beautiful grounds, exceptional food and beverage, perfect room condition and stellar staff for the most part. Absolute recommendation
September 30, 2013
Rated 5 out of 5 by Tarpuytika This hotel is family friendly
We enjoyed our stay at Weastn Kanapaly Ocean Villas Resort, the ambience, the beach walks,the food, the customer service was great.
January 24, 2014
Rated 4 out of 5 by MsTDew Lovely vacation resort
Everyone and everything exceeded our expectations. The only reason I gave a 4 star is due to the design of the buildings. The buildings were so sprawling, it was easy to get lost on the way to our room. Not enough elevators.
June 25, 2013
Rated 5 out of 5 by Traveltoo2 Great Home Base on Maui!
Close enough to everything yet a world away! The Westin Ka'anapali Ocean Villas are truly a home away from home. Everything you need for a restful vacation is there....and when you want more it's just down the street.
October 5, 2013