Rated 5 out of 5 by CanD Great Family Summer Vacation
The location of the property (on the beach) made this location a prime spot when planning for a family vacation to Maui. The property itself was well maintained and the service was what you would expect from any Westin property. The rooms were spacious and clean! Can't wait to visit Maui again, I'm going Westin Ocean Villas all the way!
September 9, 2013
Rated 2 out of 5 by DDTravel Must been off season experience
Service was really bad, we were unable to reach the front desk on 3 different occasions calling probably 5 times during 3 different day. When we checked in no one asked if we had a car for a parking pass. I noticed we didn't have one after seeing it on everyone else's car. When we inquired about it we were then told there was a daily charge. We came here part of a time share explorer's package. Our sales person Bridgette was a delight even though we decided not to buy, her manager Terry on the other hand we over heard walking down the hall saying "Who cares if we can't get them to buy". During his final pitch his attitude matched, with us being dumb for passing on such a great deal. We did love the snorkeling off the hotel, the restaurant staff was great. We won't be coming back to this property. Last time we stayed at the Sheraton and had a much better experience. Also timing was bad cause while here they were doing maintenance so one elevator was reserved for the workers and the hallways had this strong smell of paint.
September 8, 2013
Rated 5 out of 5 by mcnamara9 Flat out AWESOME!
My wife and I were blown away with the property. Westin needs to improve their website photos because they don't do the property justice. Its gorgeous and the location is perfect. The snorkeling right in front of the resort was amazing. We are trying to figure out how to get back as quickly as possible.
September 5, 2013
Rated 5 out of 5 by CanD A truly relaxing paradise!
Our family of 4 (including 2 girls, ages 7 and 9) had such a great time at the Westin. We enjoyed the wonderfully maintained grounds, the pools, the slide, and the convenient beach access. It was our first time traveling to Maui as a family so we were very impressed with all Maui and the resort had to offer. We are looking forward to staying with you again in the very near future.
September 3, 2013
Rated 5 out of 5 by Slowest This hotel was fantastic features
This hotel was great it has everything you would want in a hotel. Great service! The snorkeling was wonderful and pools are great. The grounds are beautiful.
September 1, 2013
Rated 5 out of 5 by 25rose Well Needed Get Away
We just spent 7 fabulous nights and days at the Westin Ka' anapali here on Maui. It was wonderfully quiet, peaceful and so beautiful. We definitely will return.l
August 31, 2013
Rated 5 out of 5 by StormAndCo Great hotel with beautiful location
Very nice hotel but not sure what makes it a Category 7 hotel? That being said, everything was great, very clean and the location is awesome. Super nice beach and great for snorkeling.
The food is ok and prices too, but the selection is quite limited.
We had 2 "One bedroom", one for my 3 boys and one for me and the wife. I had booked 2 regular rooms but got upgraded on both accounts, thanks again.
All in all, we had an excellent stay for 6 nights, we had just been to Kauai for 2 weeks in a rented house, so it was perfect with some extra luxury and treatment at a super hotel.
If on Maui again I'll most likely stay at the same hotel, but I prefer Kauai with less tourists.
August 30, 2013
Rated 4 out of 5 by Manj Very Relaxing Trip
This is the second time we stayed at this Westin Hotel and we loved it more than the first. Great rooms, large pools, and an awesome beach. This is a great hotel if you want space, and peace and quiet.
August 27, 2013
Rated 2 out of 5 by Leanne1396 DISAPPOINTED
Its hard to complain about a vacation in Hawaii but I feel like I need to address a few issues. We stayed in the North villas and the place smelled like sewage the whole time. I don't know what can be done about it but it is awful. I didn't check reviews before we left because we had stayed at the Villas about 6 years ago but when we got home and I started looking at Trip Advisor and Yelp; most reviews noted the sewer smell. My second issue is the bed. Westins are known for their beds but the bed in our room was awful with a huge sag in the middle. We had already changed rooms once so we stuck it out. Im not sure if we were given poor accommodations because we were staying on a promotional deal but it sure felt that way. My last issue that I would like to address is the restaurant Puleho. Our waiter couldn't have been any nicer but we could barely understand a word he said and I don't think he understood us very well either. My Husband and I both ordered the Caprese salad. It was served with Burrata which I love but without bread or crostini to eat it with. Im not sure if you know what Burrata is but it is a very creamy form of mozzarella that is impossible to eat with a fork...it is meant to be spread on bread. When we asked for some bread our waiter couldn't understand and kept suggesting we get an order of the garlic bread. We finally gave up and just ate it the best we could. There was a manager floating around but he had just been to our table to ask apathetically how everything was so we just decided not to make a big deal out of it. Like I said, its hard to complain about a vacation in Hawaii...the weather was beautiful and we had some great meals off the property. I just thought you would like to hear about our experience.
August 26, 2013
Rated 5 out of 5 by Chance2000 Summer vacation 2013
This is a great hotel in a great location. Pools are great beach is 100 yards away. Great for kids of all ages. The 1br villa was spacious for a family of four. Workout rooms were also above typical fitness rooms. Would return again if were upgraded to 1 br villa.
August 26, 2013
Rated 4 out of 5 by MartyC4 Key Missing Item
Our stay at the Westin Ka'anapali Villas was very good, with the exception of being checked into a room with no shower. When we talked to staff they said we probably wouldn't like whatever room we got moved to. Not nice. Now when you get in a room you probably don't have a checklist to make sure everything that should be there is there, and something like basic plumbing probably won't be on the list. As it turns out, this was an "ADA" built to be lived in with a wheel chair. We walk and sometimes run.
August 26, 2013
Rated 5 out of 5 by AmyVQ Wonderful Anniversary Stay
My husband and I were really pleased with our recent anniversary stay at the Westin Villas in Kaanapali! Yuki at the front desk of the South Tower was such a friendly and helpful part of that. She upgraded us without asking with our Starwood Gold status and was able to get us an early check-in, which was very convenient since we were on the property with our 6 year old. She congratulated us on our wedding anniversary and sent us a complimentary bottle of champagne. Our room and experience was so wonderful that we decided to stay in for dinner and have an early night in our awesome suite!! Thanks Westin!! :)
August 26, 2013
Rated 4 out of 5 by icelv visually appealing
One of the best places I have been to. Not overly luxurious but sophisticated enough
August 25, 2013
Rated 4 out of 5 by HenryNTS Excellent place to stay in Maui
Westin Kaanapaii Ocean Resort Villas has the perfect location in Maui. Beach front property, close vicinity of Kapalua and Lahaina. Lots of coral reefs just off the beautiful sand beach with many fishes. No need to book snorkeling trip. Great place for family vacation.
August 25, 2013
Rated 5 out of 5 by TNDTX We will be back and soon!
This was our first trip to HI and we will be back! The Westin is AMAZING! We were not disappointed. The spa is wonderful and we recommend the lomi lomi massage. The staff is inviting and accommodating. We had everything we needed right there on the resort. There is so much offered to you as a guest; spa, pool, jacuzzi, beach, snorkeling, scuba, BBQ grills, workout facility, tennis courts, 3 restaurants and so much more. Thanks to The Westin for making this an amazing experience!!!!
August 24, 2013
Rated 1 out of 5 by Horowj Next door to a water and sewage facility
At first it looked like paradise. Nice pools right on the ocean. Great snorkeling right outside on the beach. However this was all severely diminished because of its location next to a sewage plant. Apparently a line broke in the plant and we were the recipient of a foul smell throughout our stay. What makes me give this hotel the thumbs down is that we didn't know what the smell was from for a few days. I thought it was fertilizer at first or a bad tide. Then I thought it was the smell from the plant because of how the wind was blowing (that's what the hotel staff told me). I was so disgusted that I inquired about checking out to a new hotel. That's when the manager on duty told me about the issue at the plant that wouldn't be fixed for 7 more days. What really pissed me off was that he hotels attitude was it was a city of maui issue and that they wouldn't do anything for their pissed off guests. They wouldn't release my unused funds that was prepaid to Check in at a diffent property. The last straw was that I left a message for the manager on duty, a voicemail message , to see if they would at least give us passes to hang out for the day at their sister propery (westin maui resort) which didn't have the odor problem. Not even a call back.!! Other issues. I prepaid for laundry service for each day. They offer go green service if you don't need the room cleanup each day , call them and they will give you a 10 credit to your room. Sounds good. I did this for a few days but still needed towels which you could just request delivery of. I had to call 3 times to get the towels delivered. Then instead of a credit of 10 bucks they charged me 15 dollar towel service fee. This was fixed however I had to spend 30 minutes of my vacation at the front desk to get it sorted out. I understand that the hotel can't control the city water plant issue, but they sure could have communicated it better and tried to make it up to their guests In some way. They weren't even sympathetic to those that spent good money for a weeks vacation, that was pretty much ruined by the smell. There attitude was it will be fixed next week. Guess what I will be home then writing this review. I expected more from the westin management in site.
August 23, 2013
Rated 4 out of 5 by vmonk Better than expected
Considering that these are also vacation rentals and timeshare units, the room were much better than expected. Our room was up to Westin's standards.
Our favorites: the swimming and snorkeling in front of the hotel is convenient and fantastic, we didn't feel nickeled & dimed (they some "free" activities like the fish feeding for kids and grills for dinner, kids movie night), and great amenities (Starbucks in the north tower).
It seems like they could use more front desk staff based on wait times, however everyone was generally very friendly and helpful.
August 23, 2013
Rated 5 out of 5 by marylouwho Heaven on Earth
My husband and I are counting the days until our October return to the Villas. Then again in January, 2014, for our "Ohana" vacation. The resort has absolutely EVERYTHING for a romantic getaway, or bringing along the kids and grandkids. The pools, restaurants, bars, attentive staff from the arrival time until departure makes this place as close to "Heaven on Earth" as one can be. Highly recommend for any age, any physical condition, anyone who wants to experience true Hawaiian "Aloha."
August 19, 2013
Rated 4 out of 5 by Chieko8411 BBQ's Not Working & Failure to Fix
This is the first time we have experienced such a significant lack of response a request to the Service Request people AND General Manager Nolen's "hotline" for sharing of concerns.
Two of the six BBQ's next to building #3 were not working for four of the seven days of our stay. My wife called Service Express requesting that someone meet me at the BBQ area. The Service Express lady said a maintenance person would be there shortly. Nobody responded during the 1.5 hours I was there. I also reported the problem to a staff member and GM Nolen's number with no results... You can do better than this!!
August 13, 2013
Rated 3 out of 5 by ASB24 Hotel Review
I stayed at the Westin Villas for August 3-August 10. When I first arrived at the hotel I was not greeted as I have been greeted at previous Starwood hotels. I booked the vacation 8 months in advance and paid for an ocean view. The gave me the worst "ocean view" in the hotel. It as literally the last room (farthest away) from the ocean. Half my view was a parking lot. After complaining for an hour and finally getting to speak with the manager, my room was changed but I had to spend my first night in the unpleasant room. We were not happy. The second day I had to check out and check in again to get the next room, which had a better view and was a bit closer.
The people at the front desk were not the most accommodating. When I finally spoke with the manager, he was only 3 days on the job and did not make me feel good or confident that he was going to take care of me. I had to push him. When I saw him the next day there was no follow up communication from him until I asked him to follow up.
The hotel grounds were very well kept. Beautiful surroundings. The ocean was one of nicest I have been too. Very clean, soft sand, crystal clear water which made for excellent snorkeling right outside the hotel. Paddle boarding was fun and the staff was nice and helpful.
We used the kids club one night, and our kids loved it.
August 12, 2013
Rated 4 out of 5 by Sheri17 If you want to cook and clean
This is a great place to stay if you want to cook and clean up after yourself. It is convenient to make your own meals. However only having housekeeping once in a 5 night stay was not ideal, especially after spending time at the beach. It is a good location and I would stay here again, but would pay for more cleaning services.
August 12, 2013
Rated 5 out of 5 by Alicia59 This hotel is very beautiful!
Had a very good experience through out. Everyone was very friendly and accommodating. Restaurants were excellent.
August 12, 2013
Rated 2 out of 5 by David113 Paying customer gets screwed
At check in we were upgraded to a room on the first floor, next to the buildings main entrance, next to the elevator and across from the kids pool. When the sprinklers came on around 10 pm it really enhanced the mood. Why is the adult pool tucked into the corner with a view of the parking lot?
August 11, 2013
Rated 5 out of 5 by behappy Fabulous, fun and easy vacation
This property is a wonderful. We had a stress free and fun vacation. It is close to restaurants and shopping. The beach is great and the pool is no too crowded.
August 6, 2013
Rated 1 out of 5 by SadWestinVacationsOwner Leaky toilets and airconditioner!
Booked four rooms for four families to celebrate my Dad's 80th birthday. Requested rooms be near each other. Rooms were placed on opposite sides of the lobby, one on the North side and the other on the South.. When questioned, the front desk attendant said curtly its just a request that they didn't have to satisfy. In our room we are on our second toilet leak in addition to an air conditioner leak on the carpet! They take care of each problem but we are scared of flushing the toilet and have to step on soggy carpet. Westin is really bringing our vacation down.
August 5, 2013
Rated 5 out of 5 by jalpack Great for families
This was our first time in Maui and certainly not the last! The Westin is absolutely beautiful property! The pools were great and location was perfect for everything! The beaches were amazing and great snorkeling in front of the hotel. I just wish the fitness facility was a little bit bigger and had a view of the outside instead of a wall. Most of the staff were very friendly. However, there was one person from concierge who was rude. I had just asked a simple question and she answered me like I was dumb and should've known the answer . We had also looked into their ownership and was a bit uncomfortable when one the person who talked to us about cost was intoxicated.
The food is quiet expensive. We were glad we had a kitchen.
Overall, we loved it and in fact will be coming again next year!
August 1, 2013
Rated 5 out of 5 by Edwallie Mr & Mrs Edward Ashford
The pleasure was all ours. This vacation was all that I could have ever imagined. My husband and I are already planning another trip to the Islands, this time with our sons/daughter and their families.
Thank you so much,
Mr & Mrs Ashford
San Antonio, Texas
Keep your valets!!
August 1, 2013
Rated 5 out of 5 by JMyers10 Great Maui Option For Families
If you are planning a trip to Maui for the family, this property is a great option. The pool is great, location is close to many dining and activity options. Due to the size of the complex, the beach was always crowded while we were there, but if you have a rental car it is a short ride to public beach many of which are not very crowded during the week.
July 31, 2013
Rated 3 out of 5 by CLouis Too many misses
Beautiful piece of property.
Good snorkeling off beach
Good food quality
Laid back atmosphere
Many outdoor gas grills
Very limited shade around pool
Extremely uncomfortable lounge chairs
4 by 4 foot opening between bathroom and living space results in limited privacy
Table in studio too small to eat at
South Villa Studio's have no balconies
Location is North of Black Rock and somewhat remote making it very difficult to walk to restaurants and shopping
Ten dollar cocktails
July 31, 2013
Rated 5 out of 5 by TraceyTraveler Westin Ocean Villas
The staff was really helpful. Rooms were very comfortable with kitchen, and washer/dryer. Definitely would stay there again.
July 31, 2013