Rated 5 out of 5 by PeterVIP W is hip and expensive, with fabulous staff
Great location and hip vibe that younger people love. Best staff at ANY hotel in the system. They really want to serve you.
May 11, 2014
Rated 5 out of 5 by Eddie420 One of the top in South Beach
Staff, especially Leo at the pool and beach, took this hotel from good to excellent. The location is prime and rooms are better than expected--at least the Spectacular Studio is. But, when staff like Leo go out of their way to make sure everything you want is there for you, it adds a lot to the overall experience. Definitely will go back. (Only negative is the construction on the neighboring hotel, so try and face south to avoid construction noise early on weekdays)
July 26, 2013
Rated 5 out of 5 by Ric48 Super comfortable, great service
W SOBE has a great location, next to Collins but not in the middle of traffic and noise. The hotel is super comfortable, the lobby, the restaurants, the pool and the rooms are all spacious, well decorated and cool.
The food is very good throughout, the service is outstanding, the staff is attentive and efficient. Bliss Spa needs remodeling and probably some improvement in treatments, that is the only part that is good but not up to the general standard of the hotel.
September 27, 2012
Rated 5 out of 5 by Thenance W South Beach is a great place to stay.
This was our 6th stay at the W South Beach. Many of the staff members are the same since our first visit and welcomed us back like family.
The hotel staff go out of their way to meet any request you have. The rooms are great, food and beverages are awesome. Definitely a hotel for adults even though there were small children in the pool area. For a great stay, choose the W South Beach.
April 1, 2014
Rated 5 out of 5 by jalex W South Beach
This is an amazing property! As a Platinum Guest I was upgraded to a corner suite with 2 bedrooms and wrap-around balcony with ocean view!! All amenities were outstanding! Up until now, when visiting South Florida the Westin Diplomat has been my principal destination. That may change now (especially since on the same trip the Diplomat claimed to have no suites available for upgrade, but other staff indicated that business was very slow). Thanks, W South Beach!!
December 29, 2011
Rated 4 out of 5 by bb1533 Good hotel with some obvious flaws.
Good hotel in good location. Inexplicable why second bedroom of suite did not have a clothing pole to hang clothes on in the closet. The lighting in the main bedroom was beyond inadequate and it was impossible to read in bed and I could barely see what was in the closet. this is easily fixable. Another guest of the hotel made the same comment to me. I had a small billing error which is still not corrected after one phone conversation and two emails.
January 2, 2014
Rated 3 out of 5 by Nikita Great design, poor service, overpriced
Poor platinum SPG recognition (actually just welcome gift and questionable upgrade). Poor housekeeping service. No feeling of genuine care. Asked to replace batteries in scales few times until success. Same with shampoo, teabags etc.
Didn't receive housekeeping service last day, requested it by phone call in evening, went out, returned in two hours in the room - zero result.
Room rates are too high even for this area.
Didn't enjoy stay at this property.
February 7, 2012
Rated 5 out of 5 by Level5 Hands Down Best Mangaged W Property I've Been To
W South Beach best hotel in South Beach by far...should be the model for other W properties. The property is meticulous and the service is the best I've ever had at any of their hotels which says a lot. It is run so well and attention to every detail is evident. Melissa S. and her staff really goes over and above to make the experience stellar. Seriously cannot think of anything that isn't a 10 on the scale,,,just that good. Hope nothing ever changes.
October 7, 2013
Rated 3 out of 5 by amdahe Frequent Guest but won't come back
Poor cleanliness. Had to call for them to clean the room and for turn down service and they came only 2 out of 7 nights.
Had to wait on line for room service and though they promised it within 45 minutes, it often came over an hour later and cold.
Hard to find chairs by the pool though many were empty for hours with just a towel and nothing else on them.
April 2, 2014
Rated 5 out of 5 by TimnSuze Employee WOW'ed
Upon arriving, everyone from the valet team was great, very helpful and friendly. next came the doorman, and as my wife pointed out, we never once touched a door at the W south beach it really felt like royalty. the heated outdoor infinity pool at night looking up at the stars, simply unreal. the front desk had an upgrade from the 3rd to the 17th floor which made us VERY happy. we were stunned by the service and the friendliness and we're Canadian!
February 22, 2013
Rated 3 out of 5 by Darby11 Noisy and mediocre
Room was extremely noisy from traffic. The beach and pool were overcrowded and offered no privacy whatsoever. You could hear everyone's conversation. It was not the quality I was expecting. On a positive note, the housekeeping staff were very friendly and responsive.
April 21, 2014
Rated 5 out of 5 by Hotspot1 Perfect getaway in Miami Beach
Amazing hotel with Attentive staff, great facilities, and great view. Superbly located next to the beach, you can choose either to suntan at the swimming pool or take a few steps down to the beach. The gym is well equipped and The Dutch restaurant serves great food. It also has a great location, being in a quiet area yet within walking distance to the restaurant/ shopping district. Will definitely stay here again the next time I am in Miami Beach.
September 15, 2012
Rated 5 out of 5 by SoniaG honeymoon
The hotel is amazing....the staff are very helpful and when we need to stay a extra night due to uk airport strikes....the hotel was very help booking us in for another night even though the hotel was really busy with the art fair. we are hoping to book again next year for our one year anniversary :) loved it so much that we even thought of buying one of the apartments in the hotel. It just amazing and getting around from the hotel is no problem,
December 8, 2011
Rated 4 out of 5 by Timmy48 Great Location - Friendly Staff - No SPG Benefits
The staff was friendly and the facilities are great. However, I am a platinum for life member and did not get an upgrade, got charged for having a roll away bed, and the continental breakfast is not worth it. I would definitely return but would have no illusions about being treated special. And being a guest at the hotel does not necessarily mean you get access to the night club.
March 18, 2014
Rated 5 out of 5 by caterina526 terrific!
I want to thank all W South beach staff for their help and kindness and for being always ready to meet any necessity a guest could have, i was there for buisness and i really had a lot of necessity! The hotel is really beautiful and in a great position but what makes a hotel a good one is the people working there and this is the case! Special thanks to Cesar and John, they was lovely to me and I'm delighted to have had the chance to meet them!
November 3, 2012
Rated 5 out of 5 by Mikey Regular Guest
close to my Fiancees family so we come often....had a small glitch with the style staff but the DORM fixed it quickly and bent over backwards to appease my fiancees ruffled feathers...Dennis is a great Mgr and very accomidating... other than that everything was greet...property and views are great,,,,even though the party is at the pool, it is set in a way to least disturb guest rooms...lobby and lobby lounge areas are great....can be alone if you want or in the middle of it all
Rooms are spacious and funky and all have great views..lots of amenities....
a bit off the path of the SB traffic so it makes for a safe , quit , and nice place to walk around... Valet staff is very helpful and doesnt leave you waiting long to park or retrieve your car... Mgmt is very hands on... Love the property and highly recommend....any problems ask for Dennis
November 17, 2011
Rated 4 out of 5 by Jewels Needs some improvements
Room was not as described to me when we made our reservations. They give you the worst room first then you have to ask for another room....comparable to what was reserved. We reserved ocean view on the top floors of the hotel. We were given street view on the middle floor. The bellman did not explain our room.....didn't know the features. Had to figure them out ourselves. No room service menu in the room and lack of towels delivered each day.
April 29, 2013
Rated 2 out of 5 by RicardoM Terrible service
The service was the worst I have ever gotten at any W hotels. I was extremely disappointed with the experience as a whole and to finish the experience at check out they tried to charge me for almost $200 of charges that were not mine.
April 21, 2014
Rated 5 out of 5 by drewish virtually perfect hotel
helpful staff, great amenities and direct beach access.
May 5, 2014
Rated 2 out of 5 by RBAL Week-end in SoBe
The hotel and facilities (gym, pool, tennis court) are stunning.
However, I have noticed a couple of issues during my stay.
1) Trouble getting to the correct floor because of the key card
2) Too many people / or too few lounge chairs available at the pool, and very slow service
3) Check-in time 4 pm is late (but I was offered to change in the 'hospitality room')
4) No SPG recognition
March 3, 2014
Rated 2 out of 5 by BB88 DR. BORODIN
FOR 3 DAYS COULD NOT GET ANY ONE TO CLEAN SECOND FLOOR IN MY ROON-636
DID ASK TO FIX TV ON SECOND FLOOR AT OUTDOOR AREA, ON THIRD DAY FINALLY SOMEONE ARRIVED AND TOOK THE TV AND NEVER BROUGHT IT BACK,HENCE DID NOT HAVE TV THERE FOR ALL 5 DAYS OF MY STAY
April 16, 2014
Rated 3 out of 5 by SG4868 Too much noise from construction next door
The entire stay was tainted due to the fact that the noise level next door from the construction was unbearable at the pool. And then they blasted the music higher poolside which was torture as I was sitting next to the speakers. I understand that on the weekends there is a DJ and the music is loud (which is great!) but this was a weekday. The jackhammering was nonstop for 3 hours.
February 27, 2014
Rated 5 out of 5 by Pamela67 Perfect Vaca!
We stayed for 4 nights and had a "spectacular studio". Loved the room, view, balcony, vibe, housekeeping, gym, pool and beach. All of my expectations were met as a whole. My only complaint is that it is really expensive to eat at the pool or on the beach. One salad, one sandwich and one tortilla chip order (we split it ) with two drinks each came to $166. daily. ($16 for a small drink in a little plastic cup is excessive.).
April 5, 2013
Rated 4 out of 5 by NEWYORKMIAMI W south beach stay
The hotel is situated nicely on the beach, the staff is trained to be very pleasant, but there are some issues with hotel.
Two of the rooms I stayed at had a lot of wear and tear, stained sofas, beat up wood cabinetry. Or outdoor showers that never worked in a $900 a night room.
The kitchen does a terrible job serving breakfast near pool, despot an friendly staff.
Staff in general is very friendly and well trained.
November 27, 2013
Rated 5 out of 5 by Justin23 Views, Pools, Atmosphere...
We booked the lowest tier room and were upgraded one level. Even at this room level we were blown away with the views of both the ocean, bay, and downtown Miami. The pool was great. And the overall atmosphere, decor, and attention to detail of the entire property was fantastic. We often stay at hotels of this caliber and above, but are usually not this impressed.
March 10, 2014
Rated 4 out of 5 by julie Food
Although the lunch menu was less than expected...a big shout out to Courtney who searched me down to fix a lunch order. I don't mind paying for something worth the amount charged - it wasn't and was dissapointed with the options. The value wasn't there.
The room was great - clean - big - so I felt I got what I expected in that respect.
The weather was awesome but I am not sure if the hotel was responsible for that?
March 12, 2013
Rated 5 out of 5 by Alice46 Love the hotel.
The only thing we do not like about the hotel is the bar.
It is soooo dark and too small so it is always crowded and the music if that is what you call it is loud and not conducive to having a quiet drink and talking. Every time we thought we would stop after dinner for a drink we walked in and walked right back out because of the above reasons. But otherwise we love everything about the hotel.
January 26, 2014
Rated 4 out of 5 by Andresk Still the best Splurge on the Beach
I always feel a little more special when I stay at the South Beach property, and with my new Gold Card status I feel like this place is mine. Lol. Twice Shavonne has come to my rescue and I just want to express my sincerest, most humble gratitude for her assistance last weekend. I don't need to tell you guys how nice the place is, but considerate service to flustered guests make all the difference. Thanks again.
September 2, 2013
Rated 4 out of 5 by RNM2041 W Hotels always great!
This hotel is stunning! But..................
- Checked in at 7pm and my room was still not ready!
- The towels were not all clean!
- There was not hot water available everyday!
- My friend's room was not cleaned one day!
- Mr. Chow is the worst restaurant I have eaten at in the USA and the worst Chinese food I have ever eaten! Bad service to add!
February 21, 2014
Rated 5 out of 5 by Haney Comfy,quite,just perfect !!!!
Beautiful hotel,friendly staff,clean, modern and very quiet ! Hard to find all that in one hotel !!
Food was amazing! Especially the short ribs and grouper !! And Jose in the restaurant Dutch went beyond his duty to make our visit special !!!
I even brought my little dog and he was welcomed !!
I would highly recommend this hotel.
Trying to plan another trip back and we just left !!
January 5, 2014