Rated 4 out of 5 by Bkhan Swanky hotel in great location
The hotel has a great location, pool and beach. Probably the only thing which could be improved is the quality of the food. Service was friendly and the rooms were impeccable.
July 7, 2013
Rated 5 out of 5 by faith12 First Class Service!
The service level at this hotel far exceeded all expectations. Friendly staff, gorgeous decor, large comfortable suite...5 star all the way. We did not want to leave this hotel. The W made our trip that much more enjoyable.
August 15, 2012
Rated 5 out of 5 by Shelly40 Perfect stay
Everything about this hotel is perfect. The location on the beach, big rooms (which are extremely rare in SB), great staff, cool scene, etc. I can't say enough good things. We thoroughly enjoy our stays here.
April 23, 2013
Rated 3 out of 5 by andreystart Andrey
Very noisy Hotel
We coud't sleep almost every day until 2-3 A.M.
Quality of Dining room is not good . Meal,foods are not tasty >>
Not enough places aroun the pool .
Very good and big Fitness Center
April 2, 2013
Rated 1 out of 5 by mulole absolutely below expectations
the W south beach has the worst service I ever encountered
August 10, 2013
Rated 5 out of 5 by DandD Fun and comfort
the rooms and staff are amazing. The Dutch is really fun and delicious at any time of day or night. Everyone in the hotel and restaurants is welcoming and happy no matter how busy they are.
March 25, 2013
Rated 4 out of 5 by Promoguy One of the best in south beach
Hotel was great. We stayed in the fabulous studio which is like a suite. Balcony was huge with a great view of the beach. Dutch restaurant was amazing and staff and service was "over the top".
July 15, 2012
Rated 4 out of 5 by Mitchell Great Property but spotty service
Physically, the hotel is great. We had no complaints. Unfortunately, we can not say the same about the service. Everyone is very friendly but they are not particularly competent. The service at the Pool, where we rented a cabana for 3 days was especially bad. An example would include receiving our lunches but not getting silverware for at least 15 minutes afterwards. The service at The Dutch was consistently poor for breakfast and lunch. Where is the supervision to make sure the servers are trained properly?
I truly believe that automatically including an 18% gratuity is making the service worse. We were at the hotel in December and did not experience any of these issues.
In regard to the room, I get the feeling that a room supervisor does not check the room often enough or at all. Our A/C did not work effectively in the bedroom portion of our room. There was no garbage can in the living area bathroom and there was no full length mirror.
That being said, because we like the property itself and the location, we will come back again in December. Hopefully, it will be more like our previous visit.
January 22, 2013
Rated 5 out of 5 by Debby51 Great weekend getaway
Arrived early morning and were able to check in to our room. Loved the pool area and beach. Found the service to be excellent. Whatever/whenever! Looking forward to going back next year.
October 19, 2012
Rated 5 out of 5 by zlo18394 Awesome
I travel a lot and this has been the best experience I've had at a resort. I would highly reccommend you to stay at this hotel. The staff was very friendly and treat you very well!
July 9, 2012
Rated 3 out of 5 by Shloopie Getaway
Great looking hotel,great location.
Rooms not that we'll cleaned,had to ask several times for service such as turn down,valet. Always same excuse...must be mis comunication
October 23, 2012
Rated 4 out of 5 by LegislativeConf Holiday get away
Great hotel and location. The pool is too small and reserving a poolside chair is frustrating and challenging since many patrons go down before 7am to reserve their seats.
December 30, 2012
Rated 5 out of 5 by BigZ Wonderful time
Our 5 days at the W were wonderful. Staff was very helpful and the staff always recommended a wonderful place to visit or eat. I would definitely recommend this hotel.
February 12, 2013
Rated 5 out of 5 by Adolph Excellent stay
Very excellent hotel nice stay nice place nice beach and sea. The hotel is very confortable and u can have what you want.
Really recommend this hotel for a super stay
September 8, 2012
Rated 5 out of 5 by Champ357 wonderful hotel
it was a nice clean hotel in a wonderful location. The staff was great.
July 18, 2013
Rated 5 out of 5 by cjpowers Stunning
This hotel was great and the staff was top notch. Even during the busy New Years Eve weekend, they still delivered. The view from the room is indescribable.
January 5, 2012
Rated 5 out of 5 by Ivette Anniversary Stay...
We fell in love with the premises and its staff. Thank you for such a wonderful experience. The hotel and property took my breath away...
See you soon..
October 3, 2012
Rated 4 out of 5 by Jchetrit1 Gabby
Gabby the VIP insider is tremendous. She really allows for great comfort, and the ability to immerse yourself in south beach culture.
May 14, 2013
Rated 5 out of 5 by thedoc The W is for Winner
One of the most spectacular hotels I have ever stayed at, the staff very attentive, facilities were exquisite. i would stay at the W again.
April 23, 2013
Rated 2 out of 5 by Dblky Nice Rooms; Bad, Bad Service
I booked a suite at this hotel over a weekend in March, 2013. I could excuse the rowdiness of the lobby because of all the 'Spring-breakers', etc... However, on check-in, I was first given a room of a lower grade than I had paid for. When I asked to confirm about the room, they offered for me to wait "a little" in the lobby for my actual room to be ready, while they would help hold my bags. I was told the room was still being cleaned but that it was almost done. The "a little" turned out to be 8 hours of just hanging around the lobby in my suit and shoes after the long flight I had had earlie!. When it was late evening, I decided to go and find another hotel, and after seeing another acceptable hotel around S. Beach I went back to the W to ask for my bags because I had to leave. A manager then came out and tried talking m out of not leaving (apparently he had just been briefed that I had been waiting for a room all day. Suddenly, my suite was ready. I just decided to stay there because I was, at this point, really tired. It iwas very bad service for any kind of hospitality organization, talk less a $1000/night room (as it was priced that weekend)..and holding an SPG Gold membership card made zero difference in anything.
July 18, 2013
Rated 5 out of 5 by AZDAM EXCELLENT SERVICE
staff was great. i was upgraded at no cost.
July 24, 2013
Rated 5 out of 5 by AprilinParis The Service at this Hotel is Excellent!
Every single member of the staff that we encountered was friendly and competent. We will definitely stay at this location again.
March 10, 2013
Rated 5 out of 5 by Barry Great Room Very Clean
As always, a great stay. Marie (Hatian Lady), my maid was so customer friendly oriented. She kept my room spotless.
February 14, 2013
Rated 5 out of 5 by Gaby25 AMAZING
The W South Beach Hotel is wonderful! I was just sad for not being able to get all of it because of the hurracaine.
August 31, 2012
Rated 5 out of 5 by Tony2929 This hotel has great rooms
Location of the hotel is outstanding and the rooms are modern and comfortable. Wonderful beds! Great showers.
February 15, 2013
Rated 4 out of 5 by MeMiami Check-in process was very slow
Front desk was under-staffed. Only 2 staff trying to check-in and check out folks on a busy Sunday - mid-day.
January 10, 2013
Rated 4 out of 5 by VJ700 Good hotel
Will come back soon. The atmosphere was electric.
June 23, 2013
Rated 5 out of 5 by AliNYC only place to stay on southbeach
will be back for sure!!! always a pleasure. and love chilling out on the property
May 14, 2013
Rated 5 out of 5 by Zwizzer Always amazing place
My 4th or 5th visit here. Got lucky with condo unit....very spacious. It's good to be Platinum!
December 11, 2011
Rated 5 out of 5 by campam Best hotel in South Beach
Really amazing hotel with great location and amenities, beautiful rooms and excellent service
August 22, 2012