Rated 4 out of 5 by Karla2 Honeymoon in Kauai
Overall a nice stay despite the lobby being below zero. I feel as though they could have made an extra effort to make us feel special seeing as how we were on our honeymoon. Views are excellent (once you look past the noisy swimming pool..) Ate dinner at the Makana Terrace since the Kauai Grill was closed Sunday and Monday..Food was boring with no vegetarian entree option listed..was expecting it to be overpriced but tasty instead it was just overpriced.
Valets were pleasant and helpful!
March 20, 2013
Rated 5 out of 5 by ntran Absolute paradise!
We had an amazing stay. We came for our destination wedding and it was perfect. The butler service accommodated every single wish and even reminded us of what we didnt think about. A very special thanks goes out to our wedding event manager who was a godsend. Her friendly attitude and her desire to make our wedding as beautiful as possible, really eased all of our stresses the entire stay. We were so surprised to be called by our names everywhere we walked within the resort, and just shows how much of an effort they give to make us feel comfortable. The hotel room was spacious and luxurious as in the pictures. The view of Hanalei bay was absolutely gorgeous during sunrise and sunset. At night, we like that theres a bar with live music so we didn't have to travel anywhere. Overall, highly recommended.
January 13, 2014
Rated 1 out of 5 by RUDYS INCREDIBLE PROPERTY, BEST STAFF
One of the best properties that i have stayed at, and maybe the best service. Starwood should remove this property from their program... There is nothing about loyalty for being a Gold member for so many years. There is no second honeymoon at this hotel for us. very disappointed.
February 17, 2012
Rated 5 out of 5 by Daywalker Best of time
Our stay at the St Regis was one of the best. With a semi suite and a bottle of Champagne waiting in our room for our anniversary started our short stay in a positive light. The room was comfortable with a great view and with a few unique surprises not found in most hotels. All Suites come with a butler, to help you unpack, press your dress or jacket or even have coffee and such waiting for you. Unfortunately, we did not experience the butler service.
The breakfast is something not to miss. It provides one of the best views. Continental breakfast includes pastries for SPG members, while the full breakfast includes everything you need to start your day and is recommended. Champagne is included for their Sunday brunch.
Their customer service and attention to detail is right up there with some of best.
April 24, 2013
Rated 4 out of 5 by controller1 Excellent location and views
Date of Stay: June 2014
Length of Stay: 3 nights
Arrival Day: Wednesday
View from room- We were in an Ocean View Jr. Suite (which is what we reserved).
Breakfast buffet- An excellent buffet was available each day at Makana Terrace including a cook-to-order omelette station. Full disclosure: Our room rate included daily breakfast buffet for two and daily valet parking.
Cleanliness of room- The room and bath were spotless. We requested that the room be cleaned during a specific period each day before we departed for the day. The room was always ready when we returned.
Water temperature & pressure- Self-explanatory.
In-room safe- Self-explanatory.
Availability of pool and beach chairs – As late as 11:00 am each morning, there were still dozens of beach and pool chairs available contrary to what I’ve read in other reviews.
Staff attitudes and assistance – Each person we met greeted us warmly and assisted as requested.
Mailani dinner show- While the food was excellent, the show seemed somewhat out of synch at times. Our stay coincided with the first week of the show, so perhaps they worked out the issues. Also, the traffic pattern at the buffet for this show needs major improvement. The main food offerings were directly in front of the entrance/exit to the terrace location of the show which caused a major bottleneck.
Overall, this was a very good stay and I will definitely return to the St. Regis Princeville again.
September 1, 2014
Rated 4 out of 5 by DallasGreen1 20th Anniversary Bliss
A perfect spot to celebrate 20 years of weded bliss at the place it all started.
August 25, 2014
Rated 3 out of 5 by JP2013 Nice location in Kauai
The A/C in our room did not work at all and it took two days of complaining before the manager agreed to change our room. They told us three times they had fixed it but it wasn't. I expected quicker action from a resort like this. It also took 5 days to get 1 pair of dress pants back from the dry cleaning service. I started calling on day three but never received a response until they brought it to me a couple hours before checkout. Very poor performances for a St. Regis property .
March 30, 2013
Rated 4 out of 5 by CubsfanChicago Small corrections needed
1. Not having a shuttle to get to the Makai Golf Course seems silly. The course is connected to the hotel, right? I was shocked that I needed to hire a taxi to travel the 1 mile (I wanted to leave the car with my wife to use with the kids). Having to get a taxi for that distance is embarrassing
2. In that same vein. You might consider having an urn of coffee out for guests heading out the door. I understand the coffee shop wants its customers, but $4.17 for a small coffee seemed cheap. Not looking for anything fancy but I can’t remember the last time I was at any hotel where they did not have a small pot out for a guest to grab a small cup.
3. Lastly – I wished the concierge had suggested the Kauai golf package to me when booking me tee times at Prince and Makai. I ended up playing Poipu Bay as well and could have saved a considerable amount of money had she mentioned the package. Unfortunately, by the time I realized that all of the courses cooperate on a golf deal it was too late. Seems like an oversight on her part not to at least mention the possibility of a deal for three rounds when she was already booking me two before we even arrived on island.
August 20, 2014
Rated 5 out of 5 by edwin50 graet snorkeling site, beautiful location
beautiful location and view, great services and clean
August 23, 2014
Rated 5 out of 5 by Martune Honeymoon Suite
The staff at The St. Regis was incredibly nice to me and my wife. From the second we arrived until the moment we left we felt the love from all of you. When we arrived in our room a beautifully decorated set of chocolate covered bride and groom strawberries awaited us. Nice touch! Our room had one of the greatest views I have ever seen. The dining at the hotel was first class. The views at breakfast were breathtaking. I would highly recommend staying at The St. Regis.
January 16, 2014
Rated 5 out of 5 by Azntiger Outstanding Service
We just returned from a weekend stay at the St. Regis in Princeville.
The property itself is stunning but the service is what makes this place so special.
Each staff member was kind, friendly and most helpful.
Afternoon tea was a truly special event - it's no
wonder why they require a day's notice.
Special recognition goes to Jenny at the reception desk. She is a pleasure to talk to and really helped to make our stay so enjoyable.
We'll be back!
April 10, 2014
Rated 5 out of 5 by cheri101 Beautiful views - an amazing place here on earth!
Spent 5 nites in Nov (our 2nd time) we loved the hotel & views are stunning! Myrna provided 5 star service @ checkin; while fresh fruit was waiting for us in our room. Breakfast = excellent! Keep in mind - St Regis in Hawaii - so it will be expensive! Valet parking $20 & no resort fee - not bad & staff are friendly. They added a gift shop which was needed. Housekeeping service the best! If you want more towels, coffee, etc just ask. Cannot wait to stay here again.
November 21, 2011
Rated 5 out of 5 by jkmm Beautiful view; attentive and professional staff
Premiere north shore location w/ a beautiful view of Hanalei Bay. Staff was very attentive and professional. Plans had to be curtailed because of impending hurricane and hotel was very accommodating even though we had prepaid for our stay.
August 7, 2014
Rated 5 out of 5 by Robbi12 Best resort on the island
Hotel is paradise. Rooms are so quiet and beds are amazing. Staff is wonderful. Pool is beautiful.
Food prices were a little high. Tapas dinner by the pool was pricey yet portions were too small.
August 11, 2014
Rated 4 out of 5 by PeteCindy Room readiness
Although taken care of, there were several things out of order when we arrived in the room: ''
A/C not working
Safe not working
Most of the television channels not working
Seems these could have been checked into prior to room availability.
Also, given wrong information by Toppy. He told us we could walk to the hotel from the Hanalei beach. So my wife tried, and this lead to me trying to find her for over two hours. He also said, if we went sailing, we could see whales at this time of year. Good thing we did not go sailing, as we would have been disappointed.
Overall, however, excellent hotel, service. The people at the pool (Rachel especially) were outstanding.
My wife broke her foot hiking on the 17th, and when we returned to the hotel, the service was great.
thanks St Regis. We hope to return soon.
Pete and Cindy Krogh
October 20, 2013
Rated 5 out of 5 by Sams18 3,nights stay not enough to cover
Meet and great wonderful
Reception was very professional
First meet with buler was so good- but their ability to be helpful during your stay get lost in the changes from mgmt ( do I really need my pants pressed)
Food was pricey but excellent
Pool bartenders charge the same as upstairs but deliver a improper product in plastic
This property is just a big wow - with a few staff members that need to move on to less demanding environment
April 17, 2014
Rated 4 out of 5 by Texasvol Group Guest Behavior
A group arrived in the middle of our stay that almost ruined the stay. The hotel lost control of the pool area to this group whose behavior included bad language, shouting, mixing their own drinks then spilling them in the pool, food spilled into the pool, loud music they brought with them, and an overall lack of consideration for others. If we stay at this location again we will have it be assured groups like this are not booked during our stay.
March 16, 2014
Rated 5 out of 5 by iskandar1954 I have the most amazing experience with the whole staff.
for the past 40 years I travelled all over the worlds, stayed at some of the best hotel and I NEVER, repeat NEVER treated better. what amazed me is not just one or two but everyone of their staff are amazing.
they are so genuinely care. from the valet, front desk, cleaning staff, pool staff, waiter/waiters, concierge etc. it's truly a paradise.
July 15, 2014
Rated 5 out of 5 by TJA222 repeat visitor
We love this resort. The pool area is lovely and large. The beach is a few steps away from the pool. The staff at the pool and beach are terrific. The restaurants are excellent. We love the lobby bar area for relaxing drinks and appetizers. The rooms are large and comfortable. The champagne saber ceremony is better with Kaleo, since he is Hawaiian and his love of the islands is unmatched. We hope to see him resume this ceremony on our next visit.
November 22, 2013
Rated 5 out of 5 by RhodeIslandHoneymooners Best Part of Honeymoon!
My wife and I stayed here for two wonderful nights during our 2012 September honeymoon. To our surprise at check in, we were upgraded to the Royal Suite, the top room in the hotel! We were blown away by such a wonderful gesture. The room was beyond our wildest dreams, with spectacular views of Hanalei Bay. The staff was extremely attentive to anything we could have needed. The hotel grounds are beautiful, and food is very good. We recently visited Kauai again for our first anniversary, and though our budget didn't allow us to stay at the hotel again, we stopped by for dinner and drinks on a few occasions. The hotel was still beautiful, and outside of some spotty service in the lounge, the staff was still fantastic. We hope to be able to stay again in the future and highly recommend this hotel to anyone staying on the north shore in Kauai.
October 8, 2013
Rated 5 out of 5 by MrsCAC Exceptional
This hotel has harnessed the meaning of grand. The service is exceptional, the views are like no other, and the guest is allowed to enjoy complete rest. We do not regret upgrading to the Prince Suite. We enjoyed every moment of peace that the glorious view and sound of the ocean brought. The butler service was impeccable. We enjoyed conversing with the attentive staff. Our stay was so pleasant. We will certainly return to this special property.
January 20, 2014
Rated 3 out of 5 by TIMMAR Beautiful Setting
We have been staying at this hotel for years. The rooms are getting a little tired. The carpet needs replacing, and the doors on the veranda rooms need some work . The staff is very attentive, and tries to fix the problems, but there is only so much they can do. You can't beat the view and setting.
July 24, 2014
Rated 5 out of 5 by Steve878 The Manager Made the Experience
On the spur of the moment while staying elsewhere on Kauai, I decided to treat my wife to a surprise pampered day & night at the St. Regis at Princeville. Lucky for me I talked to the Manager, Jeffery "Masa" Holeso...he set everything up ...could not have been better...thanks to Masa we have a lifetime memory that we owe to him...he is a gem and Starwwod needs to keep him in their Management...he know how to do things right!!!
May 7, 2014
Rated 5 out of 5 by wyotraveller Perfect facilities and location, excellent customer service
As a platinum Starwood member, I have stayed in many Starwood properties in a number of countries. With few exceptions, they have always met or exceeded my expectations. But the St. Regis Princeville is in a class by itself. The location is breathtaking, and the St. Regis did an excellent job of building a luxury property that takes full advantage of this. The staff was friendly and attentive, and made us feel so welcome and comfortable.
January 18, 2014
Rated 4 out of 5 by Bob001 wonderful staff, with some exceptions; nickel and dime expenses
We stayed at Princeville for 13 days. When we inquired at check-in about the possibility of an upgrade because of the length of our stay, the response from the agent was haughty and supercilious -- and made us feel humiliated for even asking. The daily parking rate of $30 we thought was exorbitant. There was no morning coffee available prior to our exercise as promised , as opposed to every other St. Regis resort we have stayed at -- except if we wished to pay for it at the hotel cafe. The in room coffee maker was terrible. The daily Wall Sreet Journal was rarely delivered to the room as promised. That having been said, the remainder of the hotel personnel were terrific, from the bell staff to waiters to beach personnel. They were friendly and professional, and made our stay very enjoyable despite all of the above. We had a lovely stay otherwise.
February 21, 2013
Rated 5 out of 5 by menos Extraordinary vacation spot
We have stayed at the Four Seasons in Maui and Punta Mita but the St Regis was by far more lovely and more beautiful. They have an extensive staff that is really earnest about wanting to attend to your needs, but not in a bad way....they are friendly and available. The food was delicious (although quite expensive, which is true all over the north shore of Kauai). The room was spacious and well appointed. We stayed in 1019 and I would highly recommend it. We had a beautiful view of the mountains, and a partial view of the water, plus we had a spacious lanai outside our room so in the morning we could sit outside and gaze at the mountains. The pictures on the website don't even start to explain how gorgeous the hotel is. The beach is calm and very swimmable. We found the snorkeling to be as good at this little beach as it is at Tunnels or Hideaway. The pool is quite large and never seemed crowded. Really, I could not find one thing about this hotel that was less than perfect. We plan to return again next year!
July 24, 2014
Rated 4 out of 5 by Whereintheworldismycoffee Bar None: Best Hotel and Location on Kauai
If you are looking for a nice hotel on Kauai, then the St. Regis is the place to stay. Staff is top notch and the property is gorgeous. Stayed here on our honeymoon and the location and overall experience couldn't be beat anywhere else on the island. Everyone from Drew checking us in, Matt at valet, Kristine at concierge, to Kaleo provided service you would expect from a St. Regis.
We did meet a number of honeymooners on the trip, but this is definitely just as much a family hotel. The pool scene was great, though it lacked a swim up bar which I believe it had yesteryears (bring it back!).
At the end of the day I would repeat my honeymoon at the St. Regis in a heartbeat. The views of the bay, amazing staff, and gorgeous property make it a hotel that is worth it in every which way. I look forward to going back for our five year anniversary in 2017.
August 13, 2012
Rated 5 out of 5 by tommyk7516 Best resort experience!
Just wanted to thank everyone on the staff of St Regis for the amazing service and hospitality. Truly one of the best resort experiences that we have ever had. The resort itself is amazing but ultimately it was the true aloha spirit that all the staff members provided that made the trip so pleasurable. Thank you very much to all at St Regis. Mahalo and see you in July! Dr. Tommy Kim
June 16, 2014
Rated 5 out of 5 by LizM77 Treated like royalty at St. Regis
We stayed at The St. Regis for our 10 year anniversary, and LOVED it. The staff treats you like royalty from the moment you pull up. It is a big resort and never felt crowded. The pool staff was very attentive, walks you to chairs (plenty of chairs anytime of day) and will find you an umbrella at the pool and even puts towels on your chair for you. They bring water, and little treats around like pineapple or juice. Great drink and food menu at pool too. The pool area is beautiful with a great view of the mountains! The beach is nice too. There is coral, but plenty of room for swimming with no coral. I enjoyed getting in the ocean and had no problems swimming around. The resort is close to Hanalei that had great shops and restaurants. We ate at the Terrace and had a nice meal and also watched the sunset at the bar which was beautiful and once again not too crowded to enjoy. Valet staff was fast and helpful, check-in and out was quick and easy, room was comfy and housekeeping staff did a wonderful job and did a turn-down service with water and chocolate. I wouldn't change a thing!
August 1, 2014
Rated 4 out of 5 by Bowerboy wonderful way to finish two weeks on Kauai
The property is obviously amazing. - you know that!
The people working in the property are also obviously very proud to work there. The guys at poolside and the car parking people were particularly great. On the other hand, the reception people at the Manaka Terrace restaurant seemed to not embrace the welcoming approach of others in the property - Maybe they had two bad nights in a row
otherwise, it was a wonderful experience.
September 18, 2013