Rated 5 out of 5 by acagnoni Perfect Stay
As a Platinum member with Starwood I've seen and experienced many Starwood properties. While each location has always met specific Starwood qualities - this resort stood out. From arrival and greeting from valet to check-in to check-out the experience was fantastic. The staff here really seem to go above and beyond - I'd like to specifically call out Janice at the front desk - as she really went out of her way to make sure our stay was as pleasant as possible. Another amazing perk specifically for Platinum members is their beach club - great quality and selection for breakfast and appetizers/drinks. This is a new program - please keep it going!!
Thank you, I will be back in 3 weeks for business.
December 31, 2013
Rated 4 out of 5 by KeithJuly2014 Great staff
I wanted to make sure Stephen Zorichak is recognized for his helpfulness, kind and customer service oriented demeanor. He really helped us out and I appreciate it. Noy was also helpful, as well was the entire staff at the breakfast place there.
I felt that the bar area by the beach was a bit dirtier than you would want. Lots of cups lying around and in the bushes.
July 10, 2014
Rated 5 out of 5 by Ceramo Fabulous service
Fabulous service and venue for a holiday. This place is right on the beach and in a fantastic spot close to all the shops.
The breakfast included with the room is awesome with a full cooked or continental option.
The rooms are absolutely spotless with a toilet that has a seat warmer and cleans at the same time!
Customer service is second to none with the staff always obliging to assist you. There is a complimentary room to shower in if you check out and have to spend the day in town before your flight out you can use the room. Very impressed indeed will stay here again
April 29, 2014
Rated 4 out of 5 by borntraveller Small disappointment
Disappointing checkin - long wait, a staff member indicated that as we were a SPG member (although not platinum or gold) as there was only one person in that line, that we check in there. Staff member rude told us that was wrong, who was the staff member, she was going to call the manager and tell him. We were not made feel very welcome. After spending time at St Regis Princeville we were a little let down by staff attitude and slow service
July 1, 2014
Rated 3 out of 5 by ggarland Accomodations vs Restaurants / Service
Location is great. Hotel and room are great, although my friend indicated his room was in need of an update, and was very small (cramped 2 twin bed room). Why I actually decided to write a review (not like me) is because of my experience at the restaurants. The food was very mediocre (and very pricey) and the service was absolutely horrible. I ordered a $50 filet and it came out cold about 10 minutes before the rest of my parties entrees. I sent it back to be reheated... they gave me a new one, which came back mooing rare (I ordered medium rare). All food was served luke warm... Dinner took 2-3 hours (not because we were enjoying it). Can't say one good thing about the restaurants. (tried them both)
January 12, 2013
Rated 1 out of 5 by SkSk Room was very small and view was poo
We arrived at the hotel and our room was very small and we ask fior and upgrade. We couldn't even pass by each other in the room without running into each other. The bathroom was very small and only had a shower. Only room for one person at a time.
We couldn't get a moved to another one of the resorts hotels even on another island!! We didn't want our money back we just wanted to be moved. So we decided to just pay for another hotel on another island. All was not lost you did have a great spa!! I just hate that this was our trip that we save for and we were very disappointed!! Thanks
July 7, 2013
Rated 5 out of 5 by CathyJohn So enjoyed the new club!
Our room was not what we hoped for the first night so the staff was kind enough to find a room we enjoyed greatly. The new club was great for rest and delicious snacks.
July 16, 2014
Rated 5 out of 5 by Lucian Moana Surfrider is an amazing place to live in
All the amenities that this resort includes make you feel you are in paradise. The resort completes the Hawaii experience and is not separated from the beach and the ocean but tied together.
July 15, 2014
Rated 5 out of 5 by churdo Perfect!
This was the perfect location and stay for us. We had attentive staff (in-room dining, service express, front desk, beach bar, Veranda, pool) as well as an uber comfortable room.
As a frequent Waikiki visitor (even though I'm local), I can appreciate the great location with close proximity to everything. While I had breakfast and drinks in the hotel (BTW, Veranda breakfast is probably one of the greatest and best-known deals in all of Waikiki at $30 for buffet with an ocean view in the most historic building in Waikiki), I was also able to walk easily to some of my other favorite spots: Hula Grill, Gyu-kaku, Genius Lounge, Arancino di Mare, Duke's, Edge Bar, Mai Tai Bar, Yogurtland, the list goes on...)
October 9, 2012
Rated 5 out of 5 by Moly65 Great hotel
A fantastic hotel the staff were very friendly and the food and location were great. Would highly recommend this hotel
July 16, 2014
Rated 3 out of 5 by JRMTK Hotel needs improving
We stayed for 10 days.This was our fourth stay here. The quality has dropped compared to previous years. The hotel history and location and the banyan tree court is what has kept us coming but probably not next time.
July 12, 2014
Rated 4 out of 5 by cldyer enjoyed our stay
the service was excellent with one exception; we ate at the beach bar 3 times and each time the service was very poor. first time it took 45 minutes to get our food and the other two times we sat for an extended time before anyone acknowledged us. the 3rd time i waited for our bill as the waiter could not be found and no one else could gives us a bill. the entire staff appears to be poorly managed. This did not extened to the restaurant where the service was excellent. Front desk, bell hop, valet, etc were all very good. the location is exceptional and the Moana is beautiful.
March 30, 2013
Rated 5 out of 5 by ImEmmittSmith Excellent Hotel, but very Busy!
We stayed at this hotel for a total of 5 nights over 2 weeks. The facilities are great and the location is wonderful. We had 4 nights on Ocean view, which was excellent and quiet at night. The 1 night we had on City view was very noisy and room was small compared to Ocean view. Would definitely always upgrade to Ocean. Use your points to get half off the rack rate of the room.
July 2, 2014
Rated 4 out of 5 by David Nice experience, overall
Overall the hotel is very nice. The rooms in the main hotel are a little small for two people and do not match the spacious adjective mentioned in their ads.
The staff outside of the front desk were very attentive and helpful. The front desk staff at check in, during the stay and check out were not very attentive. We waited in line despite two other staff being at the front desk, not on phones or appearing to attend to other activities. They did not make eye contact or even say they were busy and would be with us shortly. Made for a frustrating start and end of our vacation.
March 8, 2013
Rated 3 out of 5 by newportbeach Good balcony view
The best 2 things i can say about my stay at this hotel was, #1, the nice balcony view of the ocean, #2 the cool electric toilet/bidet combination heated toilet. That was quite a suprise. But it did not make up for the out of date room furnishings. The room was really in need of a face lift, the pool was the smallest pool i have ever seen at beach resort, it looked like something you would find a a very small apt complex. It is a $50 charge to use beach chairs and very few pool chairs were available, since it was so small. The lobby of the hotel however was very beautiful.
September 5, 2012
Rated 3 out of 5 by guybeck great location with mediocre service
Checked in during week of July 4th. Hotel itself was nice enough with great access to the beach. I had a city view room which was clean but small. Balcony was very nice.
Hotel didn't recognize my platinum status and I found service to be mediocre to poor. I had an issue with my invoice and they made me wait 25 minutes before speaking with me - I don't understand why six people behind the counter can only service one or two people at a time.
Would not recommend if you're looking for top quality service. I found that because the hotel is so busy, staff take a very non-chalant attitude. Definitely not the type of service I expect from a Westin - given the premium location, I was expecting to be wowed in every way.
July 30, 2012
Rated 5 out of 5 by Lordav wonderful staff
wonderful experience, this was our 12th stay and each time it gets better. the staff go out of their way to make the stay pleasant, even the manager takes time for conversation. the front desk girl, Irene, and the pool café worker nancy are the best! can't wait to come back. There was not one disappointment
July 6, 2014
Rated 4 out of 5 by grandoldlady NOT the Historic Moana Surfrider
Stellar service, accommodations & food, but rooms and hallways did not have a sense of place & time from the era of its birth & bones. Modern, elegant, subdued furnishings & decor...artwork modern up close blurry, fruit & flowers...lovely, but Just NOT the early 20c elegance that ones wishes to experience.
July 6, 2014
Rated 5 out of 5 by Cassidy09 Much Aloha at the Moana Surfrider
I've stayed at the Moana Surfrider in Waikiki a half dozen times, but this visit was the best yet. Traveling with my daughter, niece and another young woman, I booked 2 rooms in the Tower with a City view. From my first interaction with the desk clerk, Irene, to our check out, Irene provided absolutely stellar service with a warmth and generosity not usually found in hotel staffs. She placed us in 2 lovely rooms, sent a birthday balloon arrangement for my daughter and did a number of other things to make our stay not only pleasant but memorable. I felt Irene went far beyond what was required, and I felt that our family established a personal relationship not only with her but with the Moana Surfrider. Many thanks!!
September 4, 2013
Rated 4 out of 5 by Alex12 Bed Sheets uncomfortable
Stayed at this hotel and found the bed sheets thin and hard like paper. They were very noisy when you moved around.
Also, the staff was nothing exceptional. We needed to mail a prepaid UPS package and concierge would not help us besides telling us where the UPS store was (which was closed).
July 6, 2014
Rated 1 out of 5 by Moana47out Hotel looks great from the outside
We got sent to the Diamond Wing of the hotel for $311 a night. I swear to you it was "Ghetto Fabulous." RM 3623 closet door fell off when I slid it open to put in our clothes, the towel racks in the bathroom were falling off from the weight of the towels on them, the corridors carpet was filty, dirty and threads coming loose. All the signs on our floor said Non-Smoking at the card readers, yet there were people smoking in their rooms. Can't believe they would do this. We complained and got another room in the center portion of the hotel on the 5th floor. Much better but still not worth the money. The bed was 12 inches from the front door to the room. You actually had to hop over the bed to get into the room. Room 550.
November 5, 2012
Rated 5 out of 5 by HonoFan Elegance of Old Hawaii
In the midst of noisy and bustling Waikiki, the Moana Surfrider serves guests with time-honored courtesy and elegance. Be sure to visit the history displays and see the video on the second floor. I chose a room on busy Kalakaua Avenue to keep my cost down, and the hotel issued ear plugs, which successfully blocked the noise that continues outside until about 11 pm. I was visiting family so did not have time to enjoy the pool and beach, but the loaction is easy to access by car and the easy beach access allows for early-morning and late evening walks along the shore.
January 28, 2013
Rated 4 out of 5 by qcolli review of Westin Waikiki Beach, HI
The hotel was beautiful and well located on the beach front. we had several issues with our room (A/c was not working correctly), TV froze up and there was outside noise due to carpet cleaning / dryer running early in the a.m. We called the front desk and a message was supposed to be left for the manager. We never received a call back. We are SPG gold members and expected better responsiveness from what should be an upscale hotel
June 20, 2014
Rated 1 out of 5 by Greg48 Extremely Disappointing stay 1/10-1/13
Checked in on Thursday night, was put into a room so small, 2 people couldn't pass by each other. They switched it to a larger room with two bed's, was on my anniversary trip, so we slept in different bed's. The room overlooked the street, no sealed window's, was so loud, we never got to sleep. Upgraded us on the second night to a Handicapped room, with a stained carpet, shower head praying water everywhere, nowhere to store luggage, and no bathroom amenity storage. We are GOLD SPG member's, and spent 36,000 dollars/points, for this stay, very poor hotel. Many other guests at the front desk complaining of loud room's out front, even the staff told us this is a ongoing problem. VERY DISAPPOINTED, will never go back there!
January 14, 2013
Rated 2 out of 5 by zrkeating Not so happy 4'th
Our stay started by checking in to an "upgraded" room because of my Platinum status. We were told it was in the historic section of the hotel with a view of the beach. I'm not a big person and could barely fit into this room, it was literally a closet with a king sized bed stuffed in the middle. Our view was from a window awkwardly placed in the corner, and if you stood on the random side couch and strained your neck to the as far as you could, you could make out some ocean through the trees. While the room across the hall was twice as big with a balcony (same class of room), so much for being a platinum member. The customer service was far below what I have come to expect from a Westin property, both at the front desk and in the Beach Club. The worst part was that three different members of the staff told us that we could see the fireworks from the hotel and the beach out front, which was not even close to correct. One person didn't even know it was the 4'th of July! Will be staying at the Sheraton in Honolulu if I stay with Starwood after that abhorrent experience.
July 8, 2014
Rated 4 out of 5 by Travelgal Service needs improvement
All in all, the facilities are good BUT I had a few problems with service:
1. Check-in: Took FOREVER
2. Housekeeping: We had several issues with housekeeping and that was really disappointing. We had to keep calling back to remind them to address our issues. That is really disappointing for a Westin.
3. In-room bathroom: Sink was clogged and needed attention and the lever on the shower broke off as it was super old and rusty.
All in all, because of the location and the lobby we loved our stay but I was and am disappointed about the level of service we received.
January 28, 2013
Rated 4 out of 5 by Rena26 Noisy city side room with no upgrade available
While we absolutely enjoyed this hotel as previous visitors, this time was not so restful. We had requested a room away from elevators and the street side through the email to the reservation dept before our arrival. Our email was never answered and our request to upgrade was not accomodated when we checked in. (Being a SPG member did not improved our room selection either.) Our room was on the 4th floor facing the street and very noisy the entire 5 nights we spent there. We've never left the islands with so little sleep and glad to be going home as this time.
July 4, 2012
Rated 5 out of 5 by Rosie Great Hotel Great Location
The room we stayed in, in the tower, met our needs very well. Little extras that many other 4 & 5 star hotels do not provide - plenty of conveniently placed electrical outlets - plenty of drawer and closet space -adequate lighting and perfect air conditioning. The view was great and the breakfast buffet among the best we have experienced. The hospitality rooms for guests whose transportation is later than check out time is a great service. The private beach area, the pool and the, for rent, umbrellas are very nice. Location of the hotel is perfect for swimming, walking, getting transportation, etc. and really right in thick of things. My only criticism is that the restaurants , for meals other that breakfast, are overpriced.
February 5, 2013
Rated 2 out of 5 by Mia31 Poor Customer Service
The hotel was sold out and service was very poor. Every time we went to the pool there were not towels left. Noise in room was loud given that we were near elevator and housekeeping room.
July 7, 2014
Rated 5 out of 5 by LAJayhawk Best of Both Worlds
Stayed the evening of Feb 27, first time at the hotel and very impressed! Historic, colonial-style hotel with the best of modern conveniences. The highlights: 1) the hotel is right on the sand - many other hotels are across the street or a block or two off the beach, but you can walk from your room straight out to the water. 2) The "Beach Bar" also sits right on the water, and serves a better pina colada and mai tai than I've been able to find elsewhere. 3) All the modern conveniences of a traditional Westin; quiet, well air-conditioned rooms and the Heavenly Bed. 4) Wonderful staff (!) - very helpful and accomodating. The check-in clerk asked me if I wanted to get a late checkout - I wanted to say "yeah, mid-April" - it was that nice.
March 9, 2014