Rated 5 out of 5 by Avery Top Notch Service and Accomodations
What an incredible experience, the staff at the hotel from the beginning to the end was fabulous.
April 15, 2013
Rated 5 out of 5 by KimOd Service is impeccable
Staff at RH are friendly, knowledgable and make our stay as comfortable as our second home.
December 31, 2012
Rated 5 out of 5 by Aloha Great Luxury and Priceless Views
This is how Hawaii should be visited. The hotels first word (Royal) is how you are treated.
April 7, 2013
Rated 5 out of 5 by Keani Great renovation
Lovely décor, love how the heritage was preserved in the redesign, great photo ops
June 24, 2013
Rated 5 out of 5 by rainfaa Amazing view
This staycation was amazing. The view from the ocean tower king was breathtaking.
August 20, 2013
Rated 5 out of 5 by Tom85 Great stay in Honolulu
The hotel provided everything I could ask for.
March 24, 2014
Rated 5 out of 5 by Tarzan13 Fun & relaxing
Best place I have ever stayed. Beautiful beach, food & service was great.
July 25, 2013
Rated 5 out of 5 by Kate1412 A great place for Hawaii history.
Hawaii residents should take time to have a stay vacation at the Royal.
August 8, 2013
Rated 5 out of 5 by msfleishr Hotel was wonderful
Always wanted to stay and finally did and it is in a perfect location.
January 7, 2013
Rated 5 out of 5 by TFPIV Mahalo
Truly enjoyed my stay. Ms. McCarter attended to my every need.
April 25, 2013
Rated 5 out of 5 by skygirljan Awesome experience!
Beautiful hotel, fantastic location! Well definitely be back!
April 21, 2013
Rated 5 out of 5 by Jojo1200 Family Vacation
Royal Hawaiian is the only choice for Waikiki vacation, perfect location on the prime beach in Hawaii. This hotel is the perfect destination for family fun, we played in the ocean every day, the staff were incredibly helpful and we can't wait to return. Truly elegant 5 star hotel!
October 16, 2014
Rated 3 out of 5 by salo9979 Waikiki Disappointment
We booked our stay at the Royal Hawaiian as this was my first trip to Hawaii. After a lovely week in Kauai, we arrived on a Friday to be told that the computers were down. Check-in took about 45 minutes. Once we got into our room, it was fine, although it backed up to the area where music was played until about 10 p.m. each evening, so it was loud. The hotel is old and needs some refurbishing. Also, doors are heavy wood and do not reach the floor so noise from other rooms & hallway is very loud. Beach access (part of the reason to stay here) costs about $50 for a reserved beach chair. Not worth the money, and I won't repeat the experience.
November 21, 2012
Rated 4 out of 5 Tower aircon.
Tower airconditioning in serious state of disrepair.
November 18, 2012
Rated 5 out of 5 by Happy Honolulu vacation
We had a wonderful experience while staying here
March 25, 2013
Rated 5 out of 5 by Bev2 Wonderful hotel
Lovely hotel and excellent customer service!
September 4, 2013
Rated 5 out of 5 by fahaita great experience!
Perfect, could not have been more satisfied.
May 29, 2013
Rated 5 out of 5 by Lannyr Great hotel
Great Hotel with a lot of old memmoies.
October 18, 2012
Rated 5 out of 5 by Ginger1953 Heaven
We had 3 perfect days & nights here
December 5, 2013
Rated 5 out of 5 by travelingirlz Great Hotel
What a wonderful hotel experience.
January 22, 2013
Rated 4 out of 5 by 4400MG Wonderful location
Once upon a time this hotel might have been something special. But it is overshadowed by the two adjolning hotels and the shopping mall. The pool is tiny and noisy, echoing with noise because of the small space and particularly with the Outrigger's entertainment. The breakfast servers are wonderfully attendant but the breakfast was nothing special. Even the coffee was weak. There is no place for people to go have a drink at 6 PM unless they want to sit at one of very few bar stools. There are plenty of empty tables at 6 PM but the hostess would not seat us for drinks and snacks. Our remodeled suite, 111, was lovely but the bathroom vanity was much too small, as was the tub/shower and the toilet paper roll could not be accessed by any human more than 4 feet tall. Great mirror backlighting, though. Room for guests to shower and change after checkout time is a great idea but the shower room needs to have an exhaust fan. Way too many people shopping in Waikiki area. Way too many. Las Vegas on the beach is not really for us but it was nice to have had the Royal Hawaiian experience as a based for shopping. Maybe it is the hotel to stay in on Waikiki. But Waikiki and Honolulu are not for a relaxing vacation experience. It's work to be part of the shopping crowd on Waikiki.
December 18, 2012
Rated 4 out of 5 by BRHAB Royal Hawaiian
Royal Hawaiian was a great overall experience, with the hotel's classic charm and atmosphere bringing instant relaxation and comfort. Overall we were pleased with our stay at the hotel -- when we arrived the valet staff were prompt and friendly, and the check-in staff were also very helpful and accommodating, as they took the time to walk us to the elevator to get us oriented. The room and ocean facing lanai were very comfortable, clean and elegant. The main negatives for us were that the pool area is very small and was dominated by children -- to the point that it felt like a kiddie pool. Thus it was not an option for us to seek a peaceful atmosphere in the pool. Alternatively we spent our days at one of the beach chair/umbrella setups that can be rented for the day -- this was an easy and nice experience as it allowed us to have a 'home base' on the beach for the day where we could relax. The pool/beach staff was not up to par from what we would expect from a 5 star hotel. While they were generally friendly, they were not especially prompt or attentive or going above and beyond the call of duty. For instance we had to wave them down multiple times to get basic services such as water or menus/drinks/etc. The beach side activities were great in that it made it very convenient for us to rent surfboards/SUP,
September 1, 2013
Rated 3 out of 5 by Scott00 Royal Hawaiian Review
Having stayed in other Hotels on Waikiki, overall I wasn't impressed with the extra premium to be paid for the Royal Hawaiian. For comparison I have stayed in other Waikiki beach front hotels and much prefer those hotel to the Royal Hawaiian considering that the Royal Hawaiian is at least a third more expensive and i couldn't tell any noticeable difference between the two. My big complaint is that for the extra cost, I didn't feel the services or faclilities lived upto their billing. My main complaints are around the cleaning of the room which wasn't upto the standard i was expecting. Two examples of this
1) On the first day of our stay, a small corner of one of my wife's makeup sachets fell on the bathroom floor. This stayed there for the entire duration of our stay and proved the bathroom floor was neither hoovered or washed while we were there.
2) On the first day we also received a welcome fruit basket. While this was appreciated, by the end of the stay it had gone mouldy and should have either been replenished or thrown away sooner before it became a health hazard. Once again highlighting the sub standard room cleaning This was a shame as we had had such high hopes for staying in the Royal Hawaiian.
After staying in other Waikiki Hotels and knowing their standard we were expecting something special of the Royal Hawaiian and sadly it didn't live upto expectations.
September 18, 2012
Rated 5 out of 5 by Roz39 grand hotel
Beautiful facilities. Spacious room. Luxurious linens and bath supplies. Beautiful views. Great location on best beach, close to shopping and dining
October 16, 2014
Rated 3 out of 5 by Mary53112 My room was a diappointment
I reserved a garden view room using an SPG award, hopeful for a little bit of an upgrade, but not optimistic given our Saturday arrival. I was not greeted as an SPG Gold member, and had to push hard to get a 2 PM check out on my last day. (I asked for 3 PM and they couldn't do it. Yet the resort was EMPTY the day I left)
I was very impressed with the lobby - gorgeous. I was put into room 396. The room was small but beautifully decorated. Sadly, my garden view was a few palm leaves growing within a foot of the glass on my window. When I looked carefully through the leaves, I saw that my room overlooked the driveway and was also in an inside corner that denied my any opportunity of any kind of view to my left.
Housekeeping was a big disappointment. No hairdryer and no washcloths in my room at check in. Came back to my room from the beach at noon on my second day and housekeeping had not visited. Went back to the beach and came back at 4. Housekeeping had been there but -- had left a dirty pillowcase on one of the chairs, had taken my dirty towels away but not left clean ones, no fresh water bottles, no fresh coffee packs for the next day. Not sure if I came back too early, and caught them in the middle of the job, or if they started, left, and forgot to come back. And, I saw quite a few small bugs in our bathroom.
I also don't understand why the pool closes at 5:30 PM.
Between being given what must be the worst room in the house, and the poor job of the housekeeping staff, I am disappointed in the value that I got for my starwood points. I'll try the Westin next time I come to Oahu.
October 1, 2013
Rated 4 out of 5 by Robert14 Royal Hawaiian Hotel
I really enjoyed my stay at the Royal Hawaiian. The staff are very pleasant and attentive to guest needs. Every day I would pass staff in the hallway on the guest floors and they always smiled and made a point of saying hello. If you ever even had the slightest look of question on your face someone would be sure to ask if you needed something. The guys out front were great - very engaging and friendly and always asking if anything was needed. I was very impressed when standing out front one day waiting on my shuttle and a clearly intoxicated woman left the hotel and walked off on her own. The bellman tried to assist but she was heading somewhere. They kept an eye on her and called hotel security who promptly sent two guys to go look for her. I am sure there are other hotels where that would just have been ignored but these guys really took it upon themselves to be helpful. The guy who checked me in was great. He tried to get me the best room possible. Unfortunately my hotel neighbor's family was apparently sick and coughing a lot (smile - this review is sounding worse than it should but my point is how attentive and helpful all the staff were) and the desk guy really worked with me to help me relocate rooms without any hassle. The restaurants and bars on premises are nice. The beach is readily accessible. It's a shame they crammed the Sheraton in next door in terms of the overall locale but the combination of Sheraton and mall provides ready access to other shops and restaurants. The hotel's location makes it very easy to get to the main strip for eating or shopping. One downside - one of the nearby hotels or bars has outside music that is loud and usually goes until around 1 or so in the morning.
April 1, 2014
Rated 3 out of 5 by jzabu Experience at hotel was mixed
The hotel rooms & facilities were excellent, but certain aspects were way below expectations for a luxury hotel.
1) wi-fi signal in room was very week and could not sustain a connection with my PC or other devices. while issue was frustrating, actual IT phone support was polite and good even though the connectivity issue needed to be solved by using a LAN cable.
2) the service & attitude of some of the staff at the Surf Lanai during breakfast was terrible. hotel signs seem to lead you to the restaurant from the pool-side area, but when i got there none of the staff offered to seat me. so after a little confusion, i just seated myself like you do when eating/drinking at hotel's beachside Mai Tai bar. then i sat there for 15 minutes trying to get a server's attention for a menu. finally, i flagged down a fat bald guy who i assume was the manager. instead of just getting me a menu, he immediately went out of his way to tell me in a condescending way that not having a menu was basically my fault because i should have entered on the other side of the building (which is only marked as the entrance to Azure restaurant and NOT where hotel signs lead you) and been seated by the hostess...
the actual waitstaff that ended up serving me was polite, but I don't spend $650 a night on a hotel to get attitude from the breakfast manager and start my day off being irritated.
i looked up the restaurant on Yelp afterward and believe that there is definitely a reason why Surf Lanai has so many negative reviews focused on its service.
luxury hotels are expected to do all the little details right, so negative experiences like mine really stand out. i'll never stay at the Royal Hawaiian again if i can avoid it.
December 26, 2012
Rated 3 out of 5 by BlaineFGR Okay but Not Great
We choose to stay in the Royal Hawaiian due to our desire to be in the middle of the activity and the historical nature of the hotel (the last time I stayed was 25 years ago and have stayed multiple times at another hotel at one end of Waikiki but wanted to try the Royal again and be in a more central location) The hotel did meet those expectations, however, what I did not expect was the overall condition of the hotel and our room (dirty, unkempt, leis left from the previous tenant, used shampoos in the bathroom) and the lack of service by some of the staff (specifically the bar area). Registration and check in were satisfactory and the meal service at the Lanai Surf was outstanding, but the rest of the service was indifferent. My main complaint was the cleanliness of the overall hotel and our rooms in particular followed by the overall feel of luxury. Also, I had made by reservation through the hotel call system who suggested a special Starwood rate that entitled me to a 35 percent discount on food and purchases, however, it was not usable when we used it (quite a bit) on the last day of our stay....which should have been noted to us at check in. Generally, we were left with a feeling that we were not getting what we paid for. Also, I would note that the resort fee was an excessive amount - no complaints that there was a resort fee - but the amount and the things it covered that were not needed was ridiculous and the fact that there was such a point made that the Mai Tai served as part of the "free coupon" (not so free because paying resort fee) was smaller and not the same Mai Tai as the one when ordered from the paid menu (different glass, different size, no fruit) made the entire hotel look cheap and like a discounted property. Next time - I will say at another property.
June 17, 2013
Rated 4 out of 5 by Eric62 First Experience at Royal Hawaiian
Great Location and Royal Feel
Originaly we were disapointed with our room. We booked a front ocean view room and were put into a room where you had to huddle in a corner (4 of us) to see the ocean. The room faced to the side however you could see the ocean but not what I would consider a front ocean view room that was booked and paid for at full price 9 months prior.
Not only that the towels in the bathroom were not fresh and there was rubbish next to the bin. This was week 5 of our US holiday where Hawaii was a 5 nght stop over for pure relaxation before returing home to Australia. Upon speaking with house keeping we were given new towels for the evening.
Unfortunately there was no other rooms available that night and we were moved to a new room the following day for the remainder of our stay. We were however compensated with a breakfast and an appologiy letter which helped ease the frustration
My 17 year old daughter was keen to book a trip to see the island. The female Japanese speakeing agent was on the phone when my daughter entered the room which is fine so she looked at some brochures while waiting. However she was overlooked twice by the agent who chose to serve the two non english speaking couples who entered seperately after my daughter. Finally acknowledging my daughter some 35 mins later. Lastly we were dispponted by the pool service. We had to get our own menus and then come back to order becase the server was busy chatting with more familiar or regular guests. The rest of the time was fine but we lost a day out of 5 because we could not unpack and unwind due to the move. We would consider staying again but we would also compare other options before booking. I would also like to know the exact room view for the price in the future so there are no disppointing surprises.
January 28, 2013
Rated 2 out of 5 by SINK Money grabbing Owners
This used to be our favorite hotel/resort in Hawaii. We looked forward to staying here every year. The garden is truly tranquil and one of the reason why I love this hotel. The resort is located in the hectic Waikiki, but staying here takes us away to paradise. The resort recently started to impose resort fees (started in 2011) , and it included complimentary self parking, daily internet, as well as free phone calls (not sure about that though). As a platinum guest, we were offered a buy one get one lunch at Surf Lanai as a goodwill gesture for paying for the resort fee back in 2011. However, by September 2012, the resort raised the resort fee to include complimentary valet parking instead of self parking. As result, the garden driveway is now full of parked vehicles. It used to be a nice tranquil garden with coconut groves, now a busy parking lot. Furthermore, the parked vehicles blocked the accessible wheelchair ramps between the other SPG hotel pathway to Royal Hawaiian. I have brought this issue to the management, but nothing is done about it. The valet attendants continued to park vehicles blocking ramp access. Let just say that the resort fee imposed is another way of sticking it to the non-driving tourists. They used to serve coffee and tea by the lobby, now you have to walk around to Surf Lanai to grab a cup of complimentary drink. When we got to our garden grove junior suite; I was surprised to find out that our view was the parking lot as stated above (the driveway full of parked valet vehicles). The shower curtain in the bathroom was moldy, which the resort quickly replaced. Bottomline, I really hope that the owner(s) and management realize not to be “cheap”. Don't get me started mention about the pool, pool chair, or the beach chair and umbrella situation. It is another money grab win win for the hotel and the poor guests.
October 22, 2012