Rated 1 out of 5 by PT2013 NOT FOR EVERYONE
THE LOCATION IS NICE THATS THE ONLY THING GOING FOR IT . DID NOT GET WHAT WE PURCHASED . TREATED LIKE SECOND CLASS CITIZENS FROM THE TIME WE SHOWED UP TILL WE LEFT. THE BATHROOMS WHERE JUST A LITTLE BETTER THAN PUBLIC RESTROOMS WITH WATER STANDING IN THE BATHTUB SMELT LIKE MILDEW CARPET LOSE IN THE ROOM I'VE STAYED IN NICER LOW BUDGET HOTEL'S LAVAS WAS VERY OVER PRICED IF YOU ARE GOING TO SERVE POWDERED EGGS I THINK 25 DOLLARS A PLATE IS EXTREME YOU CAN GO ANYWHERE ON THE ISLAND AND GET A GOOD BREAKFAST FOR THAT AND WAS SUPPOSE TO BE INCLUDED HAVE TO TALK TO MY AGENT TO SEE WHO WAS AT FAULT FOR THAT WHEN I HAD TO PARK ON THE STREET BECAUSE OF EVENT AND CARD READER WAS NOT WORKING THEY TOLD ME IT WAS AND ARGUED INTERNET WAS LIKE DIAL UP.WHEN SOME ONE HAS A COMPLAINT IT SHOULD BE DEALT WITH OR RESOLVED I WAITED TO HEAR FROM SOMEONE BUT I GUESS THIS IS THE ONLY WAY TO EXPRESS MY FEELINGS I WAS CHARGED 31 AND SOME CHANGE PER DAY TO PARK HAVE INTERNET ETC. THAT WAS SUPPOSED TO BE INCLUDED AGAIN TALK TO THE AGENT BECAUSE NOBODY CARED I WOULD'VE LIKED THIS VACATION TO BE UNFORGETTABLE. BUT THAT WAS NOT THE CASE IF I RAN MY BUSINESS THIS WAY I WOULD BE OUT OF BUSINESS
January 1, 2014
Rated 5 out of 5 by Fiskey Kauai Pleasure
Stayed at Poipu for three nights in a garden view room, beautiful location and facilities. Staff where very obliging and supported our requirements.
August 10, 2013
Rated 5 out of 5 by Taylorcat Fantastic Hawaiian Holiday
Great hotel with a tremendous staff. We've been there several times and they never cease to surprise us with their warmth and hospitality.
September 5, 2013
Rated 5 out of 5 by Vonee Great Vacation Destination
Very friendly, wonderful Hawaiian experience...it has a beautiful beach and pools. It can be as relaxing or as eventful as you would like.
July 21, 2013
Rated 3 out of 5 by Suzie42 Problem Areas
The room I had really needed some updating and there were "ghost" or small ants all over the bathroom sink area during the entire stay.
June 27, 2013
Rated 5 out of 5 by Honeymooner Customer Service Re-defined
What you'll remember most about your stay here is how genuinely some of the staff cares about you. We had a pretty rocky start of our surprise honeymoon with flight delays, wrong room, then a room that was way worse than what we expected, until I spoke to the manager Laura. She promised nothing. She asked for nothing. She just had a very lovely conversation with me. Took the time to hear about how things were going. She didn't make me to do the work to figure out what I wanted her to do to make things better. She listened and then proposed a solution that I would love. She even went as far as to give me her cellphone and asked me to call her even when she's off duty to personally guarantee that our stay will be a memorable stay given the occasion. That's unheard of unless you're paying a ridiculously high premium for the service (sort of what my clients pay me and I do the same for them). I was on vacation, I didn't want to fight, I didn't want to be upset, I didn't want any negative feelings, and I didn't want to have to work to get what I had paid for. I walked out with a fantastic outcome with only as much as saying 'here's what didn't work out'.
May 10, 2013
Rated 5 out of 5 by akgrant Great stay!
We loved this hotel! The grounds are beautiful, the pool was nice, and the beach was gorgeous. The staff seemed to go out of their way to make sure we had an excellent vacation. The valet was so great! He had good recommendations of where to go to see different things on the island and everyday he would let my daughter feed the fish (probably the best part of the trip for my 18 month old!)
The only complaint I have is that we found the employees at the concierge desk to be quite rude. They made a big deal at check-in to stop by the concierge desk and get our free gift but when we stopped by the lady there couldn’t have acted more bored. On another occasion, I asked for suggestions of what to do with a toddler and she said the only thing she could do was ride some train, not very helpful. The last night we were there, we tried to make reservations for the restaurant and called the number listed in our room. The concierge answered and without even putting my husband on hold said to someone in the background, “I don’t know why these f---ing people are calling me.” Definitely not the professionalism we saw with the other employees who were all wonderful.
December 10, 2012
Rated 5 out of 5 by Bassinbob The start of our Hawaiian experience
What a beautiful way to start a vacation. Everything about this resort is wonderful. The staff, services, rooms and the location.
July 29, 2013
Rated 5 out of 5 by Becky87 Perfect!
Hotel was a perfect location. It met all our needs! Fun activities included in resort fee. Fantastic stay!
June 24, 2013
Rated 5 out of 5 by Buster4 Loved our stay
We were upgraded to a beautiful room and treated as honored quests! We plan to come back next year!
October 8, 2012
Rated 4 out of 5 by spgreviewer Overall really good, but bathroom could be updated
The hotel is great for the most part. The bathrooms could use some updating. Also, the single light in the bathroom was very dim. The bed was comfortable, but one of the pillows was much harder than the other 3 provided (I didn't realize this until the next morning), and I woke up with very bad neck and back pain. The next few nights I used the other pillows without a problem. Also, I liked that we had Starbucks coffee provided in each room. Overall, we enjoyed our stay and we would stay here again.
June 24, 2014
Rated 5 out of 5 by Kalena50 This was our 3rd time staying, we love it here!
We love the new renovations and the beach is the best in Poipu!
September 29, 2013
Rated 5 out of 5 by rgridley Great stay - Great Hotel
Best stay on Hawaii! Beautiful location. Wish to come back!
September 21, 2013
Rated 4 out of 5 by csg1 Nice stay
stayed here while on business travel. The rooms are decent and the nearby restaurants are excel t, if a bit pricey. The hotel is very quiet at night.
this is not the pace to go i you are looking for wild night life, which suits most business travelers just right.
July 6, 2014
Rated 4 out of 5 by Pops4 Pool
We missed the pool slide this year!
March 30, 2013
Rated 1 out of 5 by millvalleytraveller One of the worse
I have spent over 600 nights in Starwood properties and the Sheraton Kauai was one of the most disappointing experiences I can remember. It was so bad that I am writing my first negative review ever. There are some things that were related to facilities, but there were several personnel issues that could be improved by proper training or basic management. First, the front desk did very little to make me feel welcome, let alone special for being Platinum. I don't need anything special, just saying they were cold. My room was not ready so I had to wait for several hours. No suite upgrade came through and there was no upgrade for me. This news was delivered to me in a way that made me feel that the woman checking me in was happy that I did not receive any special treatment. It was almost offensive. Second, the room smelled of sewage and the drain in the tub did not work. The room felt old and dirty. Location of the room was remote and had to be one of the least desirable rooms on the property. Third, the service in the cafe was horrible. I felt like I was disturbing them every time I wanted to make a purchase. I felt like they resented that I was there in the first place. Finally, the fitness room was small, had old equipment, and a third of the machines did not work properly. Valet was very efficient - that is the only positive I can think of.
August 15, 2012
Rated 4 out of 5 by BOBnSUE Almost very happy
This is our second time at the Sheraton Poipu Kauai resort. It has many fine qualities and a first-rate staff. That said, I would add three thoughts for improvement. The breakfast plan was something we were really looking forward to on our return trip. What a disappointment. The food is still good and the portions are endless, but what happened to the wonderful breakfast extravaganza? The selection was much smaller this time, and there was no variation day to day. The impressively beautiful open-air breakfast location has been switched to a smaller open-air location that feels more like a coffee shop.
My second suggestion is to PLEASE IMPROVE YOUR INTERNET RELIABILITY. It was erratic and very slow. I spoke to the front desk and to tech service. They sent a Belkin router, but it did not help and left me constantly switching between the hotel connection when away from the room and router when in the room. I wasted several hours of my vacation time with this issue. I needed to connect with my office VPN and things that should have taken 10 minutes took several hours. I needed to download a large file about Kauai - forget that - it was impossible.
One last suggestion: The TV menu was difficult at times. It was not intuitive and would often default back to the home screen during a TV program.
As I say, we love Kauai and this resort is very, very good. But, it can be improved.
July 28, 2013
Rated 5 out of 5 by Angela64 Staff was the best!
The front desk staff (Sissy, in particular) was stellar. The valet staff, servers (Ashley at Rum Fire in particular), housekeeping, every person we met really, performed at the highest level with a smile. I am from Las Vegas, and I have very high standards for service. The service in Hawaii is usually poor in comparison. Not at this property. I was pleasantly surprised.
July 1, 2014
Rated 5 out of 5 by DrJaneM Hotel is our favorite for family vacation
The Sheraton Kauai Resort has become a yearly trip for our family. Our room is always immaculate and very clean. The staff at the breakfast buffet are wonderful and very inviting people. Food is wonderful too. Very responsive management and staff. We are planning to spend more time later this year at this Sheraton because we feel so at home here. Beautiful place and wonderful and caring employees.
June 29, 2014
Rated 5 out of 5 by Ninja2 Surprise!!
I booked a 25th anniversary trip for my wife and I which was a surprise till we arrived at the airport the morning of departure. We had stayed at the Sheraton Resort on our honeymoon 25 years earlier and went back for this trip and am I glad we did. The resort was even more beautiful than we remembered and the room we had reserved was outstanding. Spacious, clean, 2 big Queen beds, soft luxurious linens and a view of the beach, ocean, sunrise and sunset to die for.
The staff was also excellent. From the bellmen to the check-in to activities, everyone was efficient, knew there jobs very well and were genuinely happy to help you have a nice stay. In fact, this is the first resort I have been at that the people working for your company put our needs in front of anything else when we needed something. Example, while talking to the girls in the coffee shop and asking them their opinions of some places we should see while on the island, a crowd was backing up behind us. Instead of rushing us out to help those behind us, we had the undivided attention of those ladies until we were finished. No comments that others were waiting, no glances back at the crowd behind us, nothing but US until we were finished. Back East in Boston we would have been run out of the shop for taking that long and told never to return. Exceptional service all around. In fact my wife and I couldn't find fault with the resort if we looked for it. Wonderful property, wonderful staff and a wonderful anniversary. We will be back
November 27, 2013
Rated 3 out of 5 by tgolf2k01 "Tired Rooms"
This was my fourth visit to this property in four years and will most likely be my last.
While this hotel is the closest to the beach you can get, the property has decided to invest in the public areas and neglect the rooms. This time we had (yet again) an ocean front room and the view is great, however I had the 2 of the worst night sleeps due to a worn out bed that I've had in my 500+ hotel nights over the last 7 years. Other items that the room was 'tired'.
1. Mold/Mildew in the bathroom.
2. Paint peeling around baseboards (everywhere).
3. Cracked bathroom sink
4. Wine stains on the tile/grout (like a bottle dropped).
5. Loose hot water facet handle
6. UNCOMFORTABLE beds.
7. Hair in sink and tub
The other part is the $30 daily resort fee. While it's great to bundle everything into this such as activities, WiFi and parking, the WiFI NEVER worked from our room and one of the activities we scheduled, the instructor was a no-show which was bad because the activity was at 2pm and we could have done something else.
I regret to say that on our next visit in Oct '14 I don't think this property will be on our list to stay at unless the rooms get attention.
I would like to thank them for waiving the early departure fee (even though I checked out at 11am) and went another property 2 miles down the road road.
Very disappointed, hope you can get things together as we use to enjoy our stays here.
Email received from Hotel was only "We will look at putting in a new mattress in the rooms". Nothing else. Disappointed.
October 29, 2013
Rated 5 out of 5 by Geo67 Overall Experience Very Good
This Sheraton Hotel is located in a terrific spot near Poipu Beach on Kauai. The pool area is located right behind the beach and was kept in immaculate condition daily. Great friendly service was the rule throughout the hotel for the entire week we were there. We heard virtually no complaints from other guests and noticed a high level of smiles in general. The staff was fantastic and friendly. The main restaurant, Red Rum was excellent, and Lava at the pool was very good as well. We would recommend this Sheraton highly. We noted many families were booked during our stay, so if you object to the normal noise of children in the pool area be advised. However, for overall service and experience in Hawaii this was a very good value. Would go back in a heartbeat.
June 15, 2014
Rated 5 out of 5 by richross Great Property
Room View was superb.
Food at Rum Fire was five star
Fitness Room was perfect
Please consider more drawers for clothing in the room. There was plenty of space for more, however we only had 3 drawers, not adequate. I also want to mention my suggestion for all hotels (and several have complied) that your typical customer is at least 2 people, so why only one luggage rack in each room when there will be at least 2 suitcases? I believe most people would be appreciative of 2 luggage racks in their room.
June 20, 2014
Rated 4 out of 5 by Cath82Platinum March 2014
Hotel is slightly dated. Room was in bldg 1 with an ocean view that was very nice. Link cafe had the freezer out of service the entire time. The hotel staff are excellent. Hotel pools and jacuzzi were not in the best state of cleanliness; due to guests. Guest need to shower before using; but where are the showers??? All In all pools and jacuzzi Were too dirty to use. Rooms very clean and housekeeping services were exceptional. Room service made an error on the dinner request. No compensation and the correct item wait was far too long and was not very good (shrimp lumpia). Good place to stay but find meals and beach elsewhere.
March 26, 2014
Rated 4 out of 5 by Cruising2012 Great location, feels dated
Being on Poipu Beach, this resort is on the "sunny" side of the island, so it benefits from just about the best weather on Kauai. Most rooms are not beachside though, they are across the street in the Garden Wing, which is ok, but you don't have a view of the ocean from most rooms. The resort was probably built in the '70's, and although it's been updated, it still feels a bit dated. We had a little bit of trouble finding it originally, signage is not that great, and don't look for the standard Sheraton logo and lettering, this one is written longhand and isn't all that easy to read from a distance. Food was great in Lava's on Poipu Beach, Luau was good as well.
April 6, 2014
Rated 3 out of 5 by TMcCee Nice stay, but Wi-Fi is atrocious
Overall, the hotel and stay were nice. Very friendly staff and the grounds were beautiful.
Three things to change that would get you five stars in my book:
1. Upgrade the wi-fi. It's 2013, and your wi-fi is atrociously unavailable and slow. I know it's Hawaii and people are there to relax, but speedy access for work or fun is now a standard in the hotel world and you are way behind.
2. Use fitted or larger bottom sheets. I found myself sleeping on a bare mattress more than once as the sheet was shifted during sleep.
3. Use electric leaf blowers and hedge trimmers to reduce noise. It's tough to relax with loud, gas-powered equipment running for hours.
November 4, 2013
Rated 4 out of 5 by DerekT Very nice Stay
I rarely comment and have only written when I had negative experiences (which is rare), but I would like to write today to say that the staff at Sheraton Kauai were excellent. Sissy at Checkin, Chantelle at Concierge stand out, but really everyone including pool staff made an effort. My Platinum status was well recognized.
My only negative was the lack of chairs on the beach itself. They are all the pool. One must pay extra to rent chairs on the beach and I did pay the $50 one day but that is really taking advantage of guests. Also, there are not enough umbrellas at the pool thus forcing one to do the beach rental.
Overall, great stay and great staff.
November 28, 2012
Rated 5 out of 5 by s023kaw Excellent Resort!
Booked an deluxe ocean front room, HIGHLY recommend this room category. The room was extremely large and had a beautiful view! The bathroom had two sinks and plenty of counter space. As a platinum member, you receive great benefits at this resort (complementary valet parking, wine tasting – although you only get two glasses, late checkout, etc) My room type was not available for a late checkout, but they did move me to a garden view room the day of my checkout which worked out great for a late flight to Honolulu!
April 9, 2014
Rated 2 out of 5 by Tucson A Step Down
We have stayed in amny a Sheraton hotels previously and were looking forward to our stay at your facility in Poipu. At first glance everything seems to be consistent with the Sheraton brand; however, once we had been on the property for a couple of days it became apparent that this resort had several shortcomings. 1) The facility is outdated and the Garden View room we stayed in isin dire need of a remodel, the shower/tub and ceiling above showed a need for immediate attention. The ants/roaches that came out when the lights were off...that was enough for us. 2) The shuttle service is extremely limited in terms of hours of operation (1000 - 2200) and very limited range. We wanted to visit the UKE Shop and had to hire a taxi for $10.00 each way; we had to hire another taxi for an early tee time and then waited over a 1/2 hour for the shuttle to actually pick us up after we called twice. 3) Service at Lavas (outdoor grill at pool) can be great or very poor depending on who you get for a server. On the whole, the food was very good but the portions were small for the price. 4) We were caught off guard when we wanted to extend out check out time because the Concierge staff member had made an early tee time for us the morning of our departure. We were unable to extend past the 1100 check out (most facilities have a 1200 checkout time, I recommend you consider this...), however, we were offered and did utilize the Hospitality suite to "freshen up". The Concierge services were great and the housekeeping personnel were wonderful. The bartenders at Lavas & Rum Fire were excellent; as well as the majority of the bell staff. We cannot comment on parking or valet services since we did not rent a vehicle. In the unlikely event we would stay at this resort again, we would rent a vehicle because of the limitations with the shuttle services.
September 19, 2013
Rated 1 out of 5 by bchu12 HORRIBLE TREATMENT for SPG MEMBERS
The hotel itself is a GREAT hotel. Probably a favorite for my wife and I. But the front desk staff was horrific. I am a frequent traveler on SPG and a platinum member for some time now and I had asked for an upgrade to a suite if available. My wife was also 6 months pregnant. They had suites available during my stay but wanted to charge me an extra $500/night, even though they were not booked and I am Platinum
November 7, 2012