Rated 5 out of 5 by Puneet84 Excellent....Words are not enough!
I used my SPG points to stay just one night in Laguna Resort, Bali. I mentioned to them that I am celebrating my 1st Marriage Anniversary. They upgraded me to Executive Suite. Also sent us gifts, cake and offered discounts in restaurants. I am frequent traveler and stayed many hotels across globe but my experience in Laguna resort was exceptional.
Room: Beyond Expectation - Spacious, clean, with all facilities.
Service - Excellent service - In seconds someone pick your phone at reception and that is one point of contact for all your needs. You don't have to tell them twice for any request.
Hotel Staff - Extremely Polite and Helpful
Beach - Very lean and quite. Ideal for romantic vacations
Facilities - Very nice Spa, excellent pools and other facilities available
I stayed at Jimbaran and Kuta also with other branded hotels but none was near to Laguna Resorts.
Stay at Laguna Resorts definitely increase pleasure of your holidays atleast by twice as comparison to any other branded hotel.
August 1, 2014
Rated 5 out of 5 by Noelzy Relaxing experience
We thoroughly enjoyed the whole experience at The Laguna Resort & Spa. The staff were incredibly friendly and always ready to assist, whether offering an additional cup of coffee or ordering a taxi. The whole ambience of the resort,surrounded by large pools & waterfalls,coupled with the fragrant tropical flower & spice smells makes this an ideal resort to chill out & relax.I would like to see non smoking designated areas on the beach or ban smoking completely.Otherwise top marks for a great place to stay. I must compliment the resort on the excellent Balinese buffet dinner on Tuesday & Friday. The quality & range was exceptional.
July 30, 2014
Rated 3 out of 5 by Merican A bit dated
Hotel service was very good by all staff. The property grounds are amazing and beautiful and restaurants were great. However, the rooms are aged a bit and could really use an upgrade. The chair I went to sit it had the left arm rest loose (Room 318). All else was very nice...
July 30, 2014
Rated 5 out of 5 by bena1266 comfortable location for relaxing holidays
After a trip over the island it was the perfect final (in a very comfortable atmosphere) of our holidays.
July 29, 2014
Rated 5 out of 5 by Emmieb Wonderful
Absolutely wonderful hotel. The staff was super kind and helped us with our every need, always with a smile. The pools had sand in them, and one could bath in many of them, although it didn't look like it in the pictures.
If I had to say something bad it would be that the the prices was a bit expensive (for Indonesia) and that the food was a bit booring, didn't taste that much (did not try the indonesian, which probably was better tasting).
July 23, 2014
Rated 5 out of 5 by hao10000 A wonderful trip
It's really a great resort with 7 swimmng pool and wide view beach shared with other hotel. Standard lagoon access room is not so big but enough and good platinum benifit. Breakfast is richful but dinner is not as good as you have in Bali Collection. The only thing I have concern is the housekeeping. Almost everyday I have to call to ask new shampoo or shower gel, they always forgot to replace used ones.
July 21, 2014
Rated 5 out of 5 by Kimo11 Beautiful Hotel
We thoroughly enjoyed our stay at The Laguna. The hotel is "fragrantly beautiful"...the perfect ambiance for a restful, romantic getaway. The grounds were meticulously maintained so that evey area was inviting and pleasing. Love the trees and orchids around, the pools and little bridges, and the beachside dining with the lovely lanterns above. It was truly a wonderful experience for us, made special by the attentive, caring staff like Adi at the front desk. He graciously extended a late checkout for us to accommodate our late flight.
July 19, 2014
Rated 5 out of 5 by gmcharg Wonderful Hotel
This resort was far better than expected, the rooms, the facilities and the staff were very professional and friendly. The ARWANA restaurant was fantastic, the food excellent and the service absolutely professional and the prices were very reasonable. Would recommend this hotel and resort to anyone for an experience that surpassed all our expectations
July 17, 2014
Rated 5 out of 5 by Blondie3204 5 Star Accommodation - In Every Details
Our stay at Laguna Resort& Spa in Nusa Dua was like being in paradise. Every need we could possibly have was met. The room was immaculately clean, our bed linen & towels changed everyday. Our bed turned down in the evening, fresh fruit on arrival & a 24 Hour Butler service. Staff were quick to respond & nothing was ever too much trouble. We can't wait to return to this beautiful hotel. All the Staff were just fantastic. We will not be staying anywhere else when we return to Bali. Mark & Heather
July 14, 2014
Rated 4 out of 5 by Sharon2014 Food, beverages and deck chairs
The cost of on site food and beverages was very expensive and deck chairs were hard to get as all had towels on them as if occupied but few were actually occupied from mid morning to evening.
July 14, 2014
Rated 5 out of 5 by Jozef02 This hotel/vila was excelent.
Villas resort are excellent. They provide maximum comfort, private and beautiful environment. Operation is extremely helpful, always smiling, bed linen changed daily, the food is great, beach great. one word - we come back here again.
July 13, 2014
Rated 5 out of 5 by Peter02 Great vacation
Great hotel. Perfect for relaxing,loved the pools,liked the touch of privacy,because of the size of the garden and laguna feels not crowded.
Breakfast unreal,stuff really nice and proffesional.
July 12, 2014
Rated 4 out of 5 by Dh13 The hotel has meet my expectation
This hotel have a comfortable receptionist. The receptionist staff will come to our comfortable chair to proceed our check in, I appreciate it.
This hotel is clean and beautiful. Our room has clean up in twice per day, it's perfect.
The king size bedroom is good for a maximum a little family (plus 1 child under 4 age).
This hotel have a many swimming pool size and depth also the white beach so a great for a family activity. Thank you Laguna.
July 3, 2014
Rated 5 out of 5 by RJC2014 A memorable getaway.
My spouse and I had a most unforgettable stay at the Laguna resort. The warm welcome at the grand lobby and efficient check-in quickly erased our tiredness from a 7 hour flight from Sydney.
We enjoyed the breakfast at the Banyubiru for the entire stay without getting bored. The time spent at those pools for hours were joyful, supplemented with a cool drink was beyond your imagination of a luxury. Never miss trying out those Balinese massage at the Resort Spa.
July 1, 2014
Rated 5 out of 5 by gruenthal Water Features
Great service especially from Rio at the gym
and Parka at the Kukkul Bar.
My favourite hotel
June 30, 2014
Rated 5 out of 5 by maxtom5024 A real 5-Star Hotel
The Hotel is in a very good shape, everything
very clean and proper, Garden and pool and beach area like in paradise. The staff is extremly friendly.
The food especially in the beach restaurtant
deserves at least one "michelin star".
The only one thing we wanted is a bit more flexibility when half board is booked in advance. There is a special menu for half board. If you want to have items from the á la carte menu you have to pay it extra the whole amount without compensation. Also the wineprices are a bit over the top for
June 29, 2014
Rated 5 out of 5 by hk12 beach-front breakfast..........
Let me conclude that one thing differentiates this resort with most of beach-front resorts in Bali is Arwana restaurant at which you can enjoy breakfast right front of sandy Nusa Dua beach...
Others are massive swimable lagoon pools, beauty of landscape as well as the hospitality of hotel staffs.
I will never be bored return here. Thank you for providing great time !
June 26, 2014
Rated 5 out of 5 by Miffy46 Relaxing in luxury
Loved, loved, loved this resort. Staff were fantastic the facilities great, the quality & quantity of the food amazing. We ate at the Cornerstone Cafe several times & couldn't fault the food or service. Also surprisingly good value for money. Very impressed with staff at buffet breakfast, when the waiter noticed that we had an apple that was badly bruised. Without one word from us we were presented with a peeled apple cut into sections and an apology for the condition of the original apple.
The lady in the boutique was very helpful & went out of her way in obtaining a bathrobe for purchase when none seemed to be available.
June 25, 2014
Rated 4 out of 5 by Longstem The POOL and private beach are AwESoMe !!!!!
Just got back from Laguna yesterday and i am already missing the huge pools and clean private beach there !!! I dont understand why people say this resort is old because I found it lovely:) yes certainly this is a resort with some history but the staff did a superb job in maintaining it. E.g. Every morning and afternoon I saw repair staff repainting the wall at the corridor outside my room, even for the swimming pool, many staffs are constantly doing repairing work so the pools look very clean and in good condition (each and every one of the pool!) I don't recall seeing any unpleasant dirt in the pool area at all:) And the way they put some sand by the pool
To mimic the beach feel is very nice indeed. For the spa, there is still room of improvement on the service which is not detailed enough but the technique of the spa associates are good. On my last day, the elevator went out of order (I stayed on 1st floor and need to go up to 3rd to check out) A staff passed by and offered to help lift my luggage up to 3rd floor immediately! He sincerely hoped I had a good stay and welcome my return, I really want to thank him for ending my trip at Laguna nicely :) he was wearing a brown uniform and I saw him at the elevator outside room 102 side. I think his service standard is even better than some of the white uniform staff because some of the latter ones dont really smile when they saw us(just a small number), and they are not attentive enough (just some detailed areas can still be improved). But overall service quality is good, the bed sheets are ReaLLY comfortable. The shampoo and shower gel are of excellent quality too! If you are struggling on which hotel to pick in Nusa Dua, dont hesitate! Pick Laguna now :D
June 24, 2014
Rated 3 out of 5 by Merc463 Delayed check in time
Check in time for me was not good at all.
at the time of check in, I have to wait for more than 1 hour due to housekeeping. Finally I can go into the room at 4pm!
Not a pleasant check in experience.
June 23, 2014
Rated 5 out of 5 by Kiky Great Hotel
That's such a wonderful holiday in Laguna and it won't be unforgettable.
Thank you very much to Pak Adi/FOM, Pandu/ Duty Mgr and Alit/ Arwana Rest staff. Great Job !!
June 23, 2014
Rated 5 out of 5 by Bobby28 Tour
Luxury Nusa Dua has very good location the staff are very helpfull from front office manager Arinto, Oulet Manager Sukadana,Wira and other service Staff.The chef are outstanding I would like to thanks Chef Putra, Chef Bram, Chef Ridwan and Chef Aris.The butler service was super and housekeeping team was outstanding as well they managed to clean my room whitout fail my expectation
June 19, 2014
Rated 5 out of 5 by MiguelBopp Excellent attention and comfortable
The workers were very preoccupation for our comfort. The attention was excellent. The hotel has gardens beautiful, big pools and their beach. In all places have chairs for rest and very waiters attention.
June 14, 2014
Rated 5 out of 5 by Dexter8866 This Hotel exceeded our expectactions
This was our first time staying in Nusa Dua after many vacations to Bali as a couple. If you are looking for the full experience of a 5 Star Hotel combined with a serene Bali experience, then this is the place to stay.
The staff are very welcoming and eager to please and the quality of food from breakfast through to dinner is exceptional.
We really enjoyed the beach being at your front doorstep and very clean and all within close proximity to the many lagoon pools on offer, in addition to the tranquility of the beautiful gardens and friendly resort layout.
We took advantage of the beach-front Gazebo's so we could relax and enjoy the ocean view pleasures and a drink or 3 whilst watching the world go by (but make sure you pack a stubby holder and book the Gazebo a day in advance).
At a minimum we wanted to visit a few other nearby hotels to experience and compare quality and we quickly found ourselves returning to The Laguna, where we were always greeted with a warm "Welcome Home" by both the security staff at the front gate and the Valet staff in the foyer.
A special thanks to Nury at Reception, Roy and Dita at Arwana, Kariasa and the Pool staff (the hidden Gems) and finally Parka, Dwija and staff at KullKull for making our stay an unforgettable one!
There is no doubt we will be back to The Laguna, The Luxury Collection in Nusa Dua, our 'Home away from Home"
June 13, 2014
Rated 5 out of 5 by Nafets Watermelon by the Pool
We enjoyed our stay at The Laguna as it is the perfect place to unwind and relax quickly. Starting from the arrival we were well taken care of and able to forget the stress from work instantly. The staff has the eye for detail and ensures goes the extra step. My girlfriend's birthday dinner was arranged by the sea and I can highly recommend the "Romantic Island Dinner" arrangement. Great memories!
But the best of it all: Order the jumbo ice teas and fresh cut watermelon by the pool or beach. Vacation cannot get any better!
June 9, 2014
Rated 4 out of 5 by germ upgrading
the hotel room has shown its age and may need an upgrade soon. in the room i stayed in, the flat screen tv was not installed properly and tilted to one side, and likewise the mirror next to it. while some guests may prefer it, i feel the lighting in the room could be brighter. there were some stains on the sofa too. otherwise overall it was a good stay with friendly staff. i and my guests were having an enjoyable drinks near the beach with particular compliments to pak Widi who was attentive and responsive to our requests.
June 5, 2014
Rated 5 out of 5 by Zuccy123 A wonderful stay
A wonderful hotel set in beautifully kept grounds.
Although the hotel was full it never felt crowded at any time. Plenty of sun loungers around the pools and on the well kept beach.
Wonderful selection of food for breakfast.
Staff were amazing and friendly.
We will be back!!
June 3, 2014
Rated 4 out of 5 by WaterWorld Laguna
From the time I arrived the staff could not have been more attentive, lovely people, great facility, good food and cold beer.
Nothing more to say, lovely time time there.
June 1, 2014
Rated 4 out of 5 by MJRanavana Would not call it a luxery resort
A good solid 5 star hotel but would not describe it as a luxery resort. It is not exclusive enough and was often too packed, especially at the pool area. Also, the room quality was ok and twice we had linen that was ripped. The quality of towels is also poor for a luxery hotel. That said, the staff were very attentative, and the property was clean to a 5 star standard. The spa was also very good and the 15% discount for gold members was attractive. Lobby was the best part of the hotel. Would not return but would definately recommend.
June 1, 2014
Rated 4 out of 5 by SteveBristol Amazing breakfasts
This Hotel was lovely. Very relaxing and the staff were very helpful and friendly. The rooms were very quite and beds really comfortable. The service poolside and beachside was also good. The choice of local dishes and Worldwide cuisine at breakfast was amazing. It is a shame that smoking is allowed in the outside area of the restaurant at breakfast time since smoke does drift to the non smoking area.
May 31, 2014