Rated 4 out of 5 by brunosegura41 The hotel is perfect for long stay
Well balanced between business and resort.
April 18, 2014
Rated 1 out of 5 by AlexII ROOM
The aircondition in the bathroom and in the toilet could not be switched off. Although the doors we closed, their noise were so load that it was not confortable to sit in the room, and needless to say get some sleep. After 5 days of no sleep, i was cooked tired and could sleep during standing.
The windows of the room were so dirty that i could not see the view of the sea. It would have been chearper to book a city view.
Breakfast was not exiting at all (limit option).
April 14, 2014
Rated 5 out of 5 by GrahameVincent Probably the best hotel in Algiers
Great business hotel, staff were extremely friendly and attentive would thoroughly recommend the arabic restaurant
March 27, 2014
Rated 1 out of 5 by msg961 It is a 5* rate, but a 1* service
I have been living in hotels for the past 5 years of my life.
The check-in and check-out procedures are the slowest I have ever seen in any hotel, in any country.
LA TRATTORIA restaurant supposedly closes at 11:30PM. I just went there, it is 10:30PM, the manager was absent, I stood in the doorway for 5 minutes and none of the available 3 waiters was able to assist.
So back to my room, and I cannot even order room service because the phone is not working properly.
April 18, 2012
Rated 2 out of 5 Not to my expectations
They charge 5 star hotel rates for 2 star service.
June 26, 2012
Rated 3 out of 5 by Jack59 Erratic service spoils a pleasant location
Pleasant beach front location and comfortable rooms but service needs serious improvements and customer care doesn't feel like a serious management focus.
Check in and out can require up to 20 minutes wait, SPG membership seldom acknowledged, service at the lobby coffee shop is horrendous - tables not cleared, staff ignores you or is just not around and most often the order takes ages to arrive.
Service at the Brasserie restaurant is similarly poor and slow, and the staff inattentive or busy chatting up colleagues:
poor organisation with staff members milling around but doing little that is effective. Food is generally very average. Breakfast food buffet is monotonous, egg station extremely slow and not manned at all times. Coffee machines are out of service on a regular basis. The new - slow -bill printing and signing procedure before entering for breakfast results in queues and is plain silly.
The very recent removal of coffee making facility in 1st, 2nd and 3rd floor rooms is a disgrace considering the hotel category and rates charged.
Room service orders were delivered twice incomplete, though the food was good and warm.
Many rooms I stayed in over the past 3 months had small faults such as running toilet flush, burst light bulbs, broken switches that were either not fixed or improperly so.
Perfunctory room maintenance seems the norm.
Some staff members are excellent and friendly, but overall most need training or to work in another industry.
The hotel could be good with a strong effort on consistent service, unfortunately for now, the experience is not to the Sheraton brand expected levels and not good value for money
April 16, 2013
Rated 1 out of 5 by DACB My Last Stay May 2012
I have been staying in Sheraton Alger since 2007. My last stay in May 2012 was the worst ever. When I arrived as usual, I presented myself with Platinum and requested the upgrade. The receptionist refused saying that he does not availability; while I discovered later that he has. During all my stay, service quality was nil: No night service, PCs in salon are not working, I was asked to go to business center and waited there for 1 hr with nobody showing up, find rest of last night garbage left in room, while doing my check-out instead of finishing my bill quickly to catch my flight, receptionist discovers that there is an issue with my booking and she started to argue that I did a wrong booking!!! If it is the case, why did not your raise up the issue @ check-in??? I don't know.
June 4, 2012
Rated 3 out of 5 by honcho Bar staff needs improvement
The bar staff had a difficult time understanding English unfortunately.
I ordered food there every day and twice this week they forgot my food. Also they where very slow. Opening hours are 08:00 according to specification(printed on the menu) but the staff was not there taking orders until 08:30.
Food could be better, breakfast could have more items to choose from. the bufé was good but quite expensive.
Every other aspect of the hotel are quite excellent. Rooms are very comfortable, the staff at the front desk where very friendly and you felt really welcome.
Just fix the bar staff issue and you get 5 out of 5 from me on my next visit.
April 12, 2013