Rated 1 out of 5 by Arnaud44 stay August 3-7 2014
- Archaic check out procedures
- Smoking room was smelling horribly. had requested a non smoking room
- Re works in the hotel are really a pain
- pool closes at 7h30 pm too early for Business people to use
- it is a labyrinth of paths and 10 good minutes of walk to go from your room to the beach or the pool. this hotel is not open enough to the outside.
August 8, 2014
Rated 2 out of 5 by Qusai Serious Service issues
This is my 4th vist to same hotel , i always say this would be my last , then i figure out that it is the only option available in algers for the moment .
People there suck , starting from parking, security , you feel not welcomed ( since its really busy there and business travelers have no other option) , we know you have the best available in the market , but they need to know that they are reflecting a bigger brand, and expectations are much higher.
I will switch as soon as other option is available.
December 9, 2012
Rated 1 out of 5 by ShahLondon Guests Care Extremely Poor
Location is the only reason I choice this hotel. Staff level of English speaking power is very very poor, this can be understandable if they didnt try too hard to get ride of the guests rather then resolving their issues. I phoned 4 times in the space of 2 hourz before an IT person will come to look into my issues. Guess what, he didnt fix the issue. My SPG point yet to be added despite number of attempts and different staff coming up with different excuses.....Food is awful and expensive, avoid buffet.
December 12, 2013
Rated 3 out of 5 by BlackForest Stay @ Club des Pins
stayed in room 3087 and first time I was not prevented from sleeping by disco sounds. Thank you. Appreciate the coffee, water and soft drinks made available. Would generally appreciate bathrobe and slippers as well as a toilet brush. For not taking the daily cleaning and room service I would like to be thanked by special points/room rate. Thanks, all in all my stay was fine this time. What I absolutely hate is the smooking in the lobby and restaurant. Regards from Stuttgart.
December 6, 2013
Rated 2 out of 5 by FCPD Disappointed
I am sad to say this hotel did not meet my expectation for a * five star hotel. The hotel maybe impressive but the service was of a 1 star value. I have received better service in a 3rd world country than this great nation of Algeria. The poor service is not reflective of this wonderful culture and a country. However, the manager of the Italian restaurant, Yaseen was the only one who did impress my team. If you come from an English speaking country, then be prepared to be disappointed.
September 24, 2013
Rated 4 out of 5 by Spacon60 stay in July 14
Hotel is undergoing important rennovation, which hopefully shall result in imporved service quality. This time staff was very attentive to requests, unfortunately I was stuck twice in the elevator and despite many tentatives to use the alarm bell, there was any reactivity (seemed that the bell/warning wasn't functioning)..
August 1, 2014
Rated 5 out of 5 by Kumar2703 Great hospitality and very polite staff
My special thanks for the great care and wonderful hospitality provided by Mr Reda Bensaci and Ms Gema Judith Del Rio Sanz. their performance is OUTSTANDING.
August 15, 2014
Rated 2 out of 5 by Ifri Hotel need more rigor and attention to the guest.
Two times found room not cleaned.
Two times no towels.
Many times found parking complete and occupated by noresidents persons.
August 16, 2014
Rated 1 out of 5 by AlexII ROOM
The aircondition in the bathroom and in the toilet could not be switched off. Although the doors we closed, their noise were so load that it was not confortable to sit in the room, and needless to say get some sleep. After 5 days of no sleep, i was cooked tired and could sleep during standing.
The windows of the room were so dirty that i could not see the view of the sea. It would have been chearper to book a city view.
Breakfast was not exiting at all (limit option).
April 14, 2014
Rated 1 out of 5 by Qusai SPG Gold
As a gold member your expectation goes higher, and when you spend 10 days in a row at one hotel, you expect them to help you find a room if you desire to add one extra night
this was not the case and i was offered to pay higher rate which is not acceptable for me and i had to change hotel for that night
I was really disappointed and employees did not seem to care or at least apologize for the inconvenience and kept talking about totel being fully booked
January 28, 2014
Rated 4 out of 5 by JimSPG61 Oasis in a difficult land
For the past 2 years, I have considered this Hotel my " Home away from Home" as I am a frequent guest. Over the 2 years, Mr Malek and all the staff have treated me like family and I have been attentive to all my needs.
Although first time or non Platnum guests may not have the same experience, one must consider how far above they are compared to the very challenging and low tech standards in Algeria. The location, security and private beach are very nice. Although the facility is very spacious and appealing, the rooms are overdue for upgrades.
The SPG Lounge has only basic amenities and could use an upgrade as well, but the Manager Gema and the staff are very friendly, helpful and trying hard to improve the guests experience.
The longer one stays in Algeria, the more appreciative they will become of the standard here at this Hotel.
January 14, 2014
Rated 4 out of 5 by Dolfian70 waiting time on billing at restaurants
the real mess happened when in group of colleagues we went to variuos restaurants and asked for sharing the total, dividing by number of partecipants:
it took from 10 minutes to a maximum of 40 Minutes to get the bills out and also with lots of discussions on billing details.
La Dorade and Brasserie the worst ones.
Skills of personnel must be improved since it is normal that business stays on the Hotel require several times this sharing requests.
March 22, 2013
Rated 2 out of 5 by Chriscj21 This hotel needs a lot of improvement
There is lack of standard and prestations for a 5 stars hotel, lack of professionalism, no manner from the staff, breakfast standard poor, overall food quality very poor, food varieties poor, my airport pick up was not there, at the check out again my taxi booking was not showing and I had argument with the concierge because of his arrogant attitude, spending 3000 euros for 7 days does not worth the expectation of such 5 stars hotel.
August 27, 2013
Rated 4 out of 5 by DXBM Could be better
The hotel was comfortable as usual, but I would have welcome being informed in advance of the ongoing refurbishments.
The staff were helpful as usual, with a few exceptions where requests were ignored/forgotten.
Overall still very good.
July 22, 2014
Rated 3 out of 5 by Naser12 A hotel with no Hospitality.
This Hotel needs a lot to improve. I think it is taking advantage of the fact that Hotels are rare in Algeria.
Staff are never helpful . Hospitality does not exist. I am always in a hurry to get my work done and leave. Rooms have bad smell. Dining is not a five star. The only good thing about this Hotel is its Landscape.
This is my 3rd stay at this Hotel simply because I had no other choice,
September 25, 2013
Rated 4 out of 5 by Visitor0077 Review
Music from the LG Lounge kept me awake
July 28, 2014
Rated 3 out of 5 by Raptor22 Club lounge has changed - not for the better
I have been staying at this hotel for intermittent visits since 2006. I am usually heading a team of 3-5 individuals and we try to always stay on club floor with club access. We like to be able to gather and discuss the day in the evening and start the day with a nice breakfast. This recent visit has reinforced the fact that the amenities and responsiveness of the staff in the club lounge has been steadily decreasing with the responsiveness of the staff at it's worse this visit. During morning breakfast, staff never greeted you with offering of coffee or juice and you had to approach them. It was not uncommon to have to approach them multiple times in order to get either coffee or juice. If this is how service is going to be, then you should quit offering breakfast in the lounge and just provide a free breakfast downstairs. I suspect our next visit will not be with reservations on the club floors. Aside from the issues with the lounge, everything else was fine.
February 27, 2014
Rated 4 out of 5 by Kumar2703 great staff and great hospitality
My special thanks for the great hospitality provided by Ms Gema Judith Del Rio Sanz
VIP & Club Manager
She is OUTSTANDING for her care and the concern for the guests.
June 26, 2014
Rated 1 out of 5 by AmmarL Terrible Expeirence
One of the worst stay I ever had in years in an SPG hotel ...
completely unprofessional staff, lack training and etiquette. don't care about customer satisfaction.
Terrible food and service ...
June 20, 2014
Rated 3 out of 5 by Parella Mistake
Is my second time in this hotel , both times I got problems at checking and cash.
This time I order a non smoking room and my colleaguand smoking one, unfortunatelly we got each one the room room ,
Last time some meals from other guess were in my bill.
Your should tke take in mantin the eficatity of your reeptionist.
June 14, 2013
Rated 3 out of 5 by karther1999 Variable service at restaurant
I would like to point out the level of variation in the quality of the services provided by the employees in the restaurants. While the staff at La Trattoria were all very profesionnal, ths staff at La Brasserie were awful.
I would also recommend you put more than 2 bottles of water in the room.
September 10, 2012
Rated 1 out of 5 by Ramiro Terrible Service
It looks as if nobody was really instructed in the art of service in a 5 Star Hotel. They tried their best, but just did not know how. They played 1 cd for 3 hours at the beach bar over and over again. Everywhere they took too long to serve, brought half of the ordered wrong. Room service also, breakfast mediocre.
August 8, 2013
Rated 2 out of 5 by Temy75 Not up to Sheraton standards
Every time I visit this hotel, the services are degrading. the rooms are now stripped from the mini-bar, not catle for hot water, no coffee/tea in-room. Also the staff in the cafes were not so friendly.
I think that was my last stay at that hotel as during my next visits I will difinetly look for other hotels.
May 20, 2013
Rated 4 out of 5 by Vincos The Gotha of Algerian Political and Social Life
OVERALL IMPRESSION: There is definitely a buzz around this place - favored by the Algerian Hierarchy - at all times but, nevertheless, I was always made to feel as important and well-taken care of as the various politicians and functionaries who seemed to be everywhere.
SPG RECOGNITION: Excellent. Very last-minute but a lovely upgrade to a sea view suite. Extremely attentive service in the Sheraton Club from check-in onward. Beautiful in-room amenity.
THE ROOM: Large mono-local with balconies and full frontal sea-view. Attractive but dated.
LOCATION: In an isolated gated community quite distant from the center of Algiers and on the other side of town from the airport.
EXCEEDED EXPECTATIONS: Although not marketed as such, this property is truly a full-fledged seaside resort.
DID NOT MEET EXPECTATIONS: The decor is a bit dated and some details seemed in questionable taste - like the artificial flower arrangements in the room for example.
ONE THING TO KNOW: If your purpose if business or tourism in central Algiers, the location of this property is quite inconvenient.
June 5, 2014
Rated 4 out of 5 by johana general outlook
The hotel is excellent but the front desk interaction is not good. One explains a simple thing but all that they tell you is ' i dont care just pay'. I understand the problem of english is prevalent but courtesy should be taught to the front desk operators otherwise all other departments are excellent
December 17, 2012
Rated 3 out of 5 by Dolfian70 Rooms
Seaview rooms need improvement on windows since I experienced 2 nights of windy weather and the noise was unbearable.
When changed to garden side a detachment of the hinges on wardrobe door risked a serious injure to me.
maybe a unlucky series of events but for sure a better maintenance is advisable.
January 20, 2013
Rated 4 out of 5 by Hiesho50 The hotel values
Rooms are spacious with comfortable beds but pillows are not. Draft beers served in small glasses does Not provide the pleasure awaited from a pint. Food variety and quality need improvement. i.e. to be more warm by serving .Staff is very friendly and helpful, thanks to all of them
March 8, 2014
Rated 4 out of 5 by Kumar2703 Very Poor breakfast the Executive Lounge
The staff is friendly and efficient.
However, the breakfast at the executive lounge (8th floor) needs tremendous improvement in terms of variety. it has only very limited choice. Also,the guests find no eatables in the executive lounge (8 floor) after the breakfast. Needs urgent attention.
April 11, 2013
Rated 2 out of 5 by Fatah Fatah
My last was not as my expectations. The room assignation was very poor. The manager did not reply to my request to talk. Very poor attitude compare to other Sheraton hotels.
June 5, 2014
Rated 4 out of 5 by papa66 Good hotel in Algiers
A good hotel near Algiers by the seaside, a good combination between work and rest.
June 25, 2014