Rated 2 out of 5 by Qusai Serious Service issues
This is my 4th vist to same hotel , i always say this would be my last , then i figure out that it is the only option available in algers for the moment .
People there suck , starting from parking, security , you feel not welcomed ( since its really busy there and business travelers have no other option) , we know you have the best available in the market , but they need to know that they are reflecting a bigger brand, and expectations are much higher.
I will switch as soon as other option is available.
December 9, 2012
Rated 3 out of 5 by BlackForest Stay @ Club des Pins
stayed in room 3087 and first time I was not prevented from sleeping by disco sounds. Thank you. Appreciate the coffee, water and soft drinks made available. Would generally appreciate bathrobe and slippers as well as a toilet brush. For not taking the daily cleaning and room service I would like to be thanked by special points/room rate. Thanks, all in all my stay was fine this time. What I absolutely hate is the smooking in the lobby and restaurant. Regards from Stuttgart.
December 6, 2013
Rated 4 out of 5 by JimSPG61 Oasis in a difficult land
For the past 2 years, I have considered this Hotel my " Home away from Home" as I am a frequent guest. Over the 2 years, Mr Malek and all the staff have treated me like family and I have been attentive to all my needs.
Although first time or non Platnum guests may not have the same experience, one must consider how far above they are compared to the very challenging and low tech standards in Algeria. The location, security and private beach are very nice. Although the facility is very spacious and appealing, the rooms are overdue for upgrades.
The SPG Lounge has only basic amenities and could use an upgrade as well, but the Manager Gema and the staff are very friendly, helpful and trying hard to improve the guests experience.
The longer one stays in Algeria, the more appreciative they will become of the standard here at this Hotel.
January 14, 2014
Rated 2 out of 5 by FCPD Disappointed
I am sad to say this hotel did not meet my expectation for a * five star hotel. The hotel maybe impressive but the service was of a 1 star value. I have received better service in a 3rd world country than this great nation of Algeria. The poor service is not reflective of this wonderful culture and a country. However, the manager of the Italian restaurant, Yaseen was the only one who did impress my team. If you come from an English speaking country, then be prepared to be disappointed.
September 24, 2013
Rated 1 out of 5 by picaso bad service hotel
looks like any things except a 5 star hotel
March 8, 2014
Rated 4 out of 5 by Dolfian70 waiting time on billing at restaurants
the real mess happened when in group of colleagues we went to variuos restaurants and asked for sharing the total, dividing by number of partecipants:
it took from 10 minutes to a maximum of 40 Minutes to get the bills out and also with lots of discussions on billing details.
La Dorade and Brasserie the worst ones.
Skills of personnel must be improved since it is normal that business stays on the Hotel require several times this sharing requests.
March 22, 2013
Rated 2 out of 5 by Chriscj21 This hotel needs a lot of improvement
There is lack of standard and prestations for a 5 stars hotel, lack of professionalism, no manner from the staff, breakfast standard poor, overall food quality very poor, food varieties poor, my airport pick up was not there, at the check out again my taxi booking was not showing and I had argument with the concierge because of his arrogant attitude, spending 3000 euros for 7 days does not worth the expectation of such 5 stars hotel.
August 27, 2013
Rated 3 out of 5 by Naser12 A hotel with no Hospitality.
This Hotel needs a lot to improve. I think it is taking advantage of the fact that Hotels are rare in Algeria.
Staff are never helpful . Hospitality does not exist. I am always in a hurry to get my work done and leave. Rooms have bad smell. Dining is not a five star. The only good thing about this Hotel is its Landscape.
This is my 3rd stay at this Hotel simply because I had no other choice,
September 25, 2013
Rated 5 out of 5 by DONR1 AWESOME STAY AT SHERATON
My team and i were booked at the Sheraton Club Des Pins from the 24/01.2014 to the 30/01/2014. We had an awesome stay - food was great and the staff were amazing. Thank you Sheraton
February 4, 2014
Rated 5 out of 5 by RGP1 Sheraton Algiers
Highly recommend for business traveler. Good conference rooms and service. Good choice of the restaurants.
The only negative is the dirt under the bed. I don’t think it was cleaned in the past year.
January 20, 2014
Rated 3 out of 5 by Parella Mistake
Is my second time in this hotel , both times I got problems at checking and cash.
This time I order a non smoking room and my colleaguand smoking one, unfortunatelly we got each one the room room ,
Last time some meals from other guess were in my bill.
Your should tke take in mantin the eficatity of your reeptionist.
June 14, 2013
Rated 1 out of 5 by Ramiro Terrible Service
It looks as if nobody was really instructed in the art of service in a 5 Star Hotel. They tried their best, but just did not know how. They played 1 cd for 3 hours at the beach bar over and over again. Everywhere they took too long to serve, brought half of the ordered wrong. Room service also, breakfast mediocre.
August 8, 2013
Rated 3 out of 5 by karther1999 Variable service at restaurant
I would like to point out the level of variation in the quality of the services provided by the employees in the restaurants. While the staff at La Trattoria were all very profesionnal, ths staff at La Brasserie were awful.
I would also recommend you put more than 2 bottles of water in the room.
September 10, 2012
Rated 2 out of 5 by Temy75 Not up to Sheraton standards
Every time I visit this hotel, the services are degrading. the rooms are now stripped from the mini-bar, not catle for hot water, no coffee/tea in-room. Also the staff in the cafes were not so friendly.
I think that was my last stay at that hotel as during my next visits I will difinetly look for other hotels.
May 20, 2013
Rated 4 out of 5 by johana general outlook
The hotel is excellent but the front desk interaction is not good. One explains a simple thing but all that they tell you is ' i dont care just pay'. I understand the problem of english is prevalent but courtesy should be taught to the front desk operators otherwise all other departments are excellent
December 17, 2012
Rated 3 out of 5 by Dolfian70 Rooms
Seaview rooms need improvement on windows since I experienced 2 nights of windy weather and the noise was unbearable.
When changed to garden side a detachment of the hinges on wardrobe door risked a serious injure to me.
maybe a unlucky series of events but for sure a better maintenance is advisable.
January 20, 2013
Rated 4 out of 5 by Kumar2703 Very Poor breakfast the Executive Lounge
The staff is friendly and efficient.
However, the breakfast at the executive lounge (8th floor) needs tremendous improvement in terms of variety. it has only very limited choice. Also,the guests find no eatables in the executive lounge (8 floor) after the breakfast. Needs urgent attention.
April 11, 2013
Rated 3 out of 5 by SPGmember666 Lack of 5 stars service
The mini-bar was never supplied,
The toilet was not clean,
The vaccum was not well used hence the room was not clean,
The food in both italien and the brasserie restaurants lacked of tastevand chef innovation, same food everyday.
November 29, 2013
Rated 5 out of 5 by George62 Excellent hotel, very good service with very convenient rooms.
The hotel is located in a good area, at the outskirts of Algiers. It is ideal for combining business with some relax. Recognition of SPG membership was very good. Service is very good and people do their best to satisfy your needs.
Price is rather high for the specific area
September 24, 2012
Rated 4 out of 5 by asianfridae Great, but room to improve
Was there for a conference and had a fuss free stay. The facilities were top notch, staff were friendly and helpful and attended to my needs. However, some notable things: 1. room had no bedroom slippers 2. no laundry bags were provided 3. no one at the business center
October 15, 2012
Rated 3 out of 5 by Spacon60 This Hotel has huge potentials
This Hotel as huge potentials, but staff isn't trained to look after those small details who make the stay a unique experience. Another example is that on Saturdays there are parties which can keep people awake until 04.00 AM; if you are just above the party area.
April 2, 2013
Rated 3 out of 5 by Pat71 Nice facilities but average service
F&B needs a major improvement. Quality of ingredients is not always satisfactory; chef allowed himself to change the composition of several dishes without reverting to the customers (dinner for 12)! The excuse given was even worse (unavailability of potatoes!)
November 18, 2012
Rated 2 out of 5 by TravelGuy100 Sheraton Algeria
The only hotel in Algiers - You are stuck with - although if you have other option - you will move on immediately.
December 20, 2013
Rated 4 out of 5 by 28ca large hotel on the seashore
good experience for a two nights stay.
reception welcome pleasant
breakfast well served with nice people
in this hotel for professional reasons with no free time for the other facilities (pool, spa...)
food during the lunch : so and so
May 13, 2013
Rated 2 out of 5 by Qusai Service need t be improved
Location is far from city center , but to be honest the best option available , good for buiness meetings. people need to learn how to deal with customers, food sucks and does meet expectation , poor quality and poor varity.
February 1, 2013
Rated 4 out of 5 by Spacon60 hotel is very well located
Hotel is located outside the town of Alger, thus allowing fast access to motorway for airport. Policy for accessing the pool facilities should be modified to allow
to invite a limited number of guests.
August 1, 2013
Rated 4 out of 5 by Spacon60 Staff reaction to customer requests
Staff needs to be more reactive to customers request and behave in a more professional manner. Example, you ask fro additional towels and you don't get them even after having called guest service.
August 26, 2013
Rated 5 out of 5 by liz54 Theb hotel is excellernt
the hotel met my expectations in that the staff were friendly,the food was fantasstic and the rooms superb. The view and sea front was breathtaking,and i would like very much to come back
December 17, 2012
Rated 4 out of 5 Major improvement
There has been so much improvement but there still so much room for more. Hygeine is a major issue. Internet connection s very bad and we had many incidents of power cut
September 19, 2013
Rated 4 out of 5 by TheKing My stay
Very limited facilities provided in the rooms i.e. no fruit basket, no special amenities for SPG members.
Buffet at the coffee shop good, variety good for breakfast, dinner was OK
January 27, 2013