Rated 2 out of 5 by BTravelerSF The not so Royal Hawaiian
The Royal Hawaiian offers a wonderful beachfront Waikiki location and Hawaiian nostalgia, but the facilities and rooms leave much to be desired. Although renovated to the tune of $80 million in 2008-09, the facilities and rooms are inadequate for a 'luxury collection' property.
The property imposes a $37 resort fee which does include parking (a nice inclusion) but does not include use of beach chairs, those will come at a cost of $40-50 for the day which no service. The pool is among the smallest I've seen at any hotel, let alone a resort. Although guests have access to the Sheraton pool next door, it's over run with children and Sheraton guests.
The rooms are in need of a refresh: dirty carpets, dated furnishings are not representative of a luxury experience in the range of $400+ per night.
I wanted to love Royal Hawaiian as it is quintessential Hawaii,but I'd skip this property until they update the hotel once again and add another pool, additional bar (Mai Tai bar is inadequate for this size hotel) and inclusions that are on par with a luxury collection hotel.
September 2, 2014
Rated 4 out of 5 by CA101 Nice stay at RH
We loved the facilities at RH. The services are excellence from the door bell guys, concergeries to restaurant staff and the pool sides. One comment: The Check-in/out Staff are not so called friendly (not all of them), my guess is perhaps it's busy here at RH. I love the Check-In/Out Staff at St Regis, Princeville.
September 2, 2014
Rated 5 out of 5 by pinkpalacefan Always a pleasure returning to the pink palace
My husband and I returned to Honolulu with our son after getting married there 7 years ago. It was a magical experience to share our wedding memories with our son and enjoy the resort.
September 1, 2014
Rated 4 out of 5 by Kbee505 Fabulous location
Beautiful historic hotel in the middle of Honolulu. Great beach directly in front of the hotel. Grounds spacious and relaxing.
Welcome gift of banana bread in our room was a lovely surprise.
August 30, 2014
Rated 5 out of 5 by PMPB Hotel exceeded expectations
Spent four nights at the Royal Hawaiian with my family as the grand finale of my two week vacation and was very happy with the experience. The property is spectacular and the location is perfect. It truly is an oasis in the hustle and bustle of Waikiki and its central location on the beach and within shopping district cannot be beat. The staff is very helpful and friendly. The public areas are beautiful and the grounds exceed expectations. The turn down service every night and fresh towels was welcome and we had no problem with our room. The frig originally was not working and was replaced within 15 minutes of my call with a brand new one. The valet parking staff was efficient and I had no problems with my car. If the food prices seem too high, there are plenty of off site options within walking distance. The Mai Tais are excellent and a great afternoon treat after the beach. The pool is small and I did not use it but you have access to the much larger family friendly pool at the Sheraton Waikiki. We did rent the beach chairs and umbrella and this is one cost I do recommend since lounge chair availability is limited at both the RH and the Sheraton Waikiki.
August 26, 2014
Rated 1 out of 5 by Andi115 Royal Hawai'i (Pink Palace)
I had great customer service. The concierge, Sidney, assisted me and my son make reservations for excellent tour packages; Chester, offered me great service in the restaurant. I was also very impressed with the bar tender who was able to help me make meal selections. I had a very positive experience with the Pink Palace and I will recommend it.
August 23, 2014
Rated 3 out of 5 by marc12376 Just a couple of facts
No recognition of SPG Platinum status: no upgrade, asked for a room on a high floor, got 7 out of 17.
Bottle of sparkling rosé and some sweets as welcome gift because of honeymoon.
Room isolation: one can easily follow the conversation in the neighboring rooms.
2nd orange juice at breakfast costs extra 9.- USD excl. tax. Same for additional toast.
Beach chairs cost 52.- per day for a first two rows by the water or 40.- for back rows. Pool cabanas are 178.- excl. tax.
The "private beach" is a stretch of sand in front of the hotel in front of which there's the public beach. If you book a sunbed in the first two rows you're actually on the public beach.
High speed internet is supposetly included in the resort fee, but when connecting you get basic internet for free and you have the option of paying 14.- per day for high speed.
There's nothing particularly luxurious about this "luxury collection" hotel. Feels more like a tourist trap.
August 14, 2014
Rated 5 out of 5 by medinae62 Once Again Had A Fabulous Time in Waikiki
Dear Royal Hawaiian Hotel management and staff:
Once again I was captivated by your excellent service and the beauty of the Royal Hawaiian Hotel. I stayed at the RHH in May 2011 and was so impressed that I had to book with you again to show my dad how wonderful your hotel is.
I hope to traveling back to Hawaii December 2015 and without a doubt I will be booking with you again.
Love the spa, love how peaceful and quiet the RHH amidst busy Waikiki Beach, and love the pink/Moroccan décor. I also enjoyed walking through one of the first floor level hallways that displayed photos from the hotel's past. There is one photo in particular that caught my attention and it's the one where it is the opening night of the RHH in 1927. I'm fascinated by the expressions on the people's faces, especially those of the young married couples. Must have been a magical night that day in 1927.
Thanks again for your kindness and your demonstration of the aloha spirit. Aloha Oe, until we meet again!
August 12, 2014
Rated 5 out of 5 by mezza amazing service
this is the best hotel we have ever stayed in beautiful clean rooms every day amazing staff that went beyond their duty to ensure that everything was perfect fantastic restraurnt on site that would happily modify menus for us beautiful gardens and an amazing view from our tower room we woke up every morning and could see the beautiful beach from our bed
amazing hotel with lots of history !!!!
August 9, 2014
Rated 3 out of 5 by Vancouver2014 Luxury Hotel needs some improvements
We have stayed in Waikiki about 5 times over the past few years and have been at almost all of the beachfront hotels. This trip we decided to stay at the Royal Hawaiian, however we found this hotel to be lacking a bit in its "Luxury Hotel" claim.
Housekeeping: This was below average. Almost everyday we had sand on our floor from the day before, which was never vacuumed. It was also hit of miss if we received bottled water. I would expect pristine routines in housekeeping with this hotel..
Beachside Service: As part of our package, we received daily lounge chair rentals for 2. Each day when I went to book the chairs, I was made to feel like I was "second class", as I was not purchasing the seats, but rather using the complimentary coupons we received with our package. I would never get a choice of the "nicer seats", the hotel agent would not show me the seating plan and always said the chairs in the front row were booked. I was quite irritated with this, as I was a guest and deserved equal treatment. I pressed the issue and asked to see the seating chart, as I told the agent, that I can't imagine all the front row seats are taken. When I pressured the agent, I did receive a seat in the front row. This is poor customer service and seems a bit underhanded.
Food: The food quality was quite good, except for the prices. When you book at the Royal Hawaiian, you enjoy the services at the Sheraton Waikiki (same Starwood Chain). The 2 places should probably review their pricing for food, as the kids cheeseburger at the Sheraton (Rim Fire) is $8, while the same cheeseburger at the Royal Hawaiian (Mai Tai) is $15-almost double-really?
Beach Cleanliness- This is probably the area that I was most disappointed with. There is a reserved section for lounge chairs (mentioned above) right on the beach. The sand in this area seemed like it was never cleaned. There was garbage everyday when we arrived at our chairs. I would absolutely expect that the sand is cleaned/raked every day this area be cleaned before the chairs are put up. This is really poor attention to detail, and would have expected more from the Royal Hawaiian. The facility even had a "quad motor vehicle" that could have been used to drag a rake across the sand-very disappointed.
August 8, 2014
Rated 5 out of 5 by Tree21 Always a pleasure
As always, everything was perfect from the minute we arrived until the minute we left. A special thank you to the delightful "older man" who brought us juice at check in and the lovely lady who checked us in. LOVE the fact that we can now rent chairs on the beach. Looking forward to next time!
August 7, 2014
Rated 4 out of 5 by Omotaro Luxury and Romantic
We are 2 adults and 2 children (6 years and 3 years).
Our room was Royal Tower Loft Sweet.
We requested two beds and an extra bed, and they kindly set them to the room.
The room had two shower rooms and two bathrooms. The room has a large veranda.
The breakfast of Surf Lanai was so nice. You can select many from the menu. My recommendations are waffle or eggs benedict. Mai Tai bar was also nice.
August 5, 2014
Rated 5 out of 5 by MM85 ANOTHER GREAT STAY !!
Just got back from 11 wonderful days at the Royal. As always, we were welcomed with open arms by the staff and made to feel like we were in our second home. Special thanks to Cori (you are the best!), Brandon (on arrival with our bags), Jim and Jason (for helping arrange our cocktail reception at the Mai Tai Bar), Keaha (reception), Brent (Azure), George and Nam (Surf Lanai), Evelyn and Michael (housekeeping) and Michael (beach service), Susan (Mai Tai Bar), and so many others. Can't say enough good things about the Royal.
August 5, 2014
Rated 5 out of 5 by dm72 This Hotel more then met our expectations
We were so happy with our stay the upgrade in room was such a anks for a great stay.rprise and so appreciated thsu
August 5, 2014
Rated 4 out of 5 by axj25 Good but not great
I have stayed here before and had a better impression of this iconic hotel. The room is not cool enough and is "warm" in the daytime. The carpets need to go or need changing. Hope it gets better than it is now.
August 5, 2014
Rated 4 out of 5 by zucca2325 Excellent Staff
The quality, responsiveness and Aloha spirit of the staff provide an excellent guest experience.. The concierge desk and staff that work the breakfast on the Lanai were particularly exceptional. The only thing that kept the experience from being exceptional is the total unavailability of poolside or beach chairs. When we're paying $60./day in "resort fees," I don't expect to pay $40. for a place to sit. Guests are allowed to throw down a paperback book on a chair to "save" it and it often remains unoccupied for hours. Poolside staff..."That's just the way it is." Really?
July 29, 2014
Rated 5 out of 5 by RAFLifestyle Peace & Quiet
Fantastic first time stay at this iconic hotel, so peaceful & quiet tucked away in Waikiki. All the staff gave me wonderful recognition throughout my stay.l
July 26, 2014
Rated 5 out of 5 by GinaBear An intimate tropical paradise in bustling Waikiki Beach
The Royal Hawaiian has an exceptional nestled amistd busy Waikiki Beach. The moment you step off the busy street and onto the Royal Hawaiian's grounds, you feel calm and immediately relaxed. I was only for the one night due to a work trip, but wanted to stay longer becasue of the incredible feeling of relaxation at this resort.
July 25, 2014
Rated 4 out of 5 by BBSouthbay Better staffing and employee training
The hotel is quite nice but food service on the beach, attendant service is overwhelmed. One attendant for food service on the sand is not enough. 30 min. for drinks to come back is way too long. Same with beach attendants, saying will bring something then get distracted by the volume of people needing service and not follow thru. Never a problem during my stays at the Four Seasons in Maui and Hualalai. Training for staff - if your are going to have WiFi and a Bose system in room, have staff that can trouble shoot other than just the mechanic. After repeated phone calls to guest services regarding the inability to access wifi i called the provider myself to get it worked out- I was never put into the system. Should have been an easy look up but I wasted 30 min. with Docomo doing it. Lastly, the Bose system, if you put it in the room explain how to use it somewhere. I have one at home so using a DVD in it requires a few steps with multiple remotes but if someone isn't familiar with it, good luck. Good restaurants and nice local. If you want to be in Honolulu not bad spot.
July 23, 2014
Rated 3 out of 5 Location is everything but hotel has a long way to go
The room in the Tower was nice but the food odors wafting up from the restaurants are nasty. The check-in experience was miserable - kind of like a bus station (they never sent the champagne they said they would send for our anniversary), the elevators are slow and dirty, the tour we booked through the concierge to visit Pearl Harbor was miserable, the food in the restaurants (breakfast and dinner) is awful and over-priced, but the beach experience is great.
July 23, 2014
Rated 4 out of 5 by Monkeymum Perfect Location
Loved my stay at the Royal Hawaiian. Stayed in the historic wing with an ocean view of Waikiki Beach. Room was comfortable and housekeeping staff are fantastic. Great being able to use the pool at the Sheraton Waikiki. Only issue is the bather's elevator which has carpet and can get a little smelly when wet.
July 22, 2014
Rated 5 out of 5 by LFreitas Best location on Waikiki
Staff was excellent and friendly.
Loved getting the best of both worlds. Being able to step out to Waikiki entertainment and restaurants, and also enjoy the fun Sheraton pool and then be able to come back to a quite and relaxing hotel.
July 22, 2014
Rated 5 out of 5 by PSK14 Royal treatment at the Royal Hawaiian
My recent visit exceeded my expectations.
Beautiful, historic, hotel...exquisite location on Waikiki Beach...professional ,courteous,and friendly staff...delicious food with impeccable presentation...we felt more than satisfied...lovely experience...One could not ask for more!!!
July 21, 2014
Rated 5 out of 5 by Emily555 Great beachfront hotel
If you want to be on the beach in Waikiki, this is the place to be. Excellent staff ready to meet whatever requests you have.
July 20, 2014
Rated 5 out of 5 by thomast Delivered on all expectations and then some!!!
10 x better than the Sheraton...if u need to choose between the 2 no doubt pick the Royal!!
July 18, 2014
Rated 3 out of 5 by Hanu Just not what we were looking for
I guess it boils down to this: everyone was efficient and professionally friendly, but no one was, well, welcoming. It just didn't feel like the ohana we have come to expect in Hawaii.
We had a problem getting our beach chairs reserved, and the concierge did take care of that, but she kept promising to call us and give us a status, but we always had to call her. She did get it taken care of, but it should not have happened in the first place. Also, on our last day there, the breakfast service was terrible. The waiter kept saying how "everyone came to breakfast at the same time". We had to ask more than once for a refill on our one cup of coffee; and it took almost 30 minutes for the smoothies, even after we reminded him. I don't know; I guess being as it was the Pink Princess, we expected more.
July 14, 2014
Rated 5 out of 5 by ajm97 Excellent Hotel - Comfort, Style, and Service
Royal Hawaiian is an excellent hotel with elegance and charm. My family and I stayed in a Suite with a garden view. We were impressed by the high ceilings, crown moldings, updated bathroom, and other details that made the room luxurious. Our only observation was, for a room that size, 2 double beds in the main bedroom just seems odd. There is certainly enough space to replace all Double beds with Queen beds so that spouses could sleep in the same bed while on vacation. Otherwise, the room was plush with all the desired amenities and the service staff was gracious, welcoming, and responsive to our needs. Thank you for a wonderful visit to Oahu!
July 14, 2014
Rated 5 out of 5 by SAinPDX Excellent location
The location and proximity to the beach, shopping and dining can't be beat.
July 13, 2014
Rated 4 out of 5 by TheTrailmaster Historical Charm
The Royal Hawaiian brings you back to yesterday when Waikiki was much different. If you are looking for a modern high rise then this is not the place for you. If you are looking for historical ambiance of a by gone era with modern amenities, then this has no equal.
July 11, 2014
Rated 1 out of 5 by RayGunFlyer Beautiful Hotel, Horrible Service, and Bad SPG/Hotel allignment
Though the managers were polite and empathetic in all dealings with me, they frequently were insulting in the content of their gestures, and unable to take action to correct both mis-understandings as well as gross negligence. The hotel's reservation system is apparently completely mis-aligned with the SPG website and availability shown cannot be trusted, and the valet gave my car to someone else without checking ID. I recommend skipping the property all together--a good Sheraton or Westin would easily be better, and a lesser hotel would provide a better guest experience than the Royal Hawaiian, "a Luxury Collection hotel."
It's a rarity for me to take my family on a business trip, but my kids were out of school this past week and I had meetings in Hawaii.
My family dropped me off at my business meeting and continued to the Royal Hawaiian to check-in. I set this up with the SPG support line, and was ensured this would be alright by putting my wife's name on the reservation, providing my SPG number, and sending her with my first-born child. Upon arrival, my wife was told she could not complete check-in, or discuss Platinum Room upgrades without the SPG Platinum member present.
While my family waited, I was forced to take 20 mins out of my business meetings to call the hotel and talk about room upgrades. I checked online if there were any Junior suites available while on hold for the first 5 minutes of the call--and there were. I was put in contact with the Manager right away, who told me that there weren't any upgrades or jr. suites available. We discussed the disconnect between what I could book online (SPG.com), and she said the website was frequently wrong. After about 10 mins of being told there weren't any suites but SPG suite-night Awards are always honored (mine were declined), she told me that their solution was to offer me their nicest suite for a LARGE amount in addition to my reservation...
We had planned for a fun day traveling around Oahu on the 4th of July-- When I didn't see our car at the valet, they apologized for giving another guest my car 10 minutes earlier. THATS RIGHT, they gave my rental car including my kids CAR SEATS to another person without checking ID or asking any questions. The manager suggested a cab, and that they would pay our return fare after our first destination--so we could see if our ACTUAL RENTAL CAR had been returned yet. We left for Breakfast about 45 minutes after I directed them to contact the registered guest they had given my car to. I usually tip the valet guys... I didn't.
Nothing was easy with this Hotel. I spent over 3 hours during my stay talking with staff about simple things like checking in, and late checkout availability. I recommend going to a different SPG property.
July 10, 2014