Rated 3 out of 5 by Ruby717 Well, it's beautiful?
The hotel is gorgeous, all the staff is very nice. But in our three day stay this is what happened:
Our TV broke, our garden view was a pink wall view. Five feet from our window was a pink wall. Really? Internet only worked part time. There was a disturbance on our floor during the night. There was a disturbance in the garden area that same night. couldnt see what it was because of the pink wall. We needed our car early morning for our trip home. They assured us it would be there, it wasn't. We had to track down a valet to get the car. At 4:30am? And, a small thing I know. We never got our banana bread welcome basket. We "reminded" them about it twice. Got two guarantees that it would be there but never got the basket. We had a room key "die". Another trip downstairs for that.
I guess we expected more. But it's beautiful and the people are very nice.
February 5, 2013
Rated 5 out of 5 by D2013 Beautiful setting on Waikiki Beach
The location cannot be beat and the staff were very friendly. We enjoyed staying in both the tower room and the historical wing with lovely ocean views.
February 3, 2013
Rated 3 out of 5 by Whitecap Old and Newer Hotel with Amenities Cost Traps
Plus side--Friendly Staff, Clean Rooms and Property, Rooms Price Competitively, Elevator Availability for Old Section-Super.
Minus side--However Avoid Staying in the Older Hotel side, Garden view may be lacking and no Balcony. Be preparded for hidden cost at Ocean Side (Chairs and Umbrella).
January 31, 2013
Rated 3 out of 5 by rockohio we liked it but?????
we booked a garden view room with the intent to use points to upgrade.....it was pretty full when we arrived but the hotel check in folks advised to check back in a few days to see if an upgrade was available......we did so and were given a room key to check out room 318 which was awsome and advised we would like this upgrade only to be advised that it would take all my 25000 points and an additional $75 per nite...but we told the person 1st that we only wanted to use points for the upgrade......they seemed to turn it into a "bait and switch" scam....why not just be upfront about it?....especially since this is our 4th honeymoon visit to the royal hawaiian hotel since 2000......guess loyalty doesn't mean much to the starwood folks or this hotel......however... our room was very nice as is but we had to keep hunting down the room service folks daily just to get shower stuff replacements and plastic bags for the ice bucket even though we left a tip for the room service folks earrly during our stay....only found a few long black hairs on the bathroom floor (neither of us have long black hair) but even once is a creep out....why don't they wear head covers to keep this from happening?
continuing.......the pool experience was very strange as on our last full day there some guy who we never saw the previous 6 days came out to advise us that they removed our stuff from from the chairs we were trying to reserve only to put then back but still had to come over and lecture us on their pool rules....geeeze....where was this guy all week when i kept asking what the pool protocal and program was to get lounge chairs at the pool?.....amazingly enough that same day a sign was finally put on the attendents towel counter that explained in detail what the pool protocal was for reserving poolside lounge chairs.....we paid $400 a nite just to get lectured in front of everyone else out there about this.....nice job!!!!!........and oh by the way......they have a separate pool for kids but apparantly the smaller pool at the RH is more attractive so every day there were kids 12 & under or whatever that would run around and jump in and splash the folks lounging and reading much to everyones annoyance.....and they would always be drawn to play with the chair meant specifically for disabled folks but apparantly was just a toy for them to play with.....well where was our mr hero or anyone else to set these kids straight about running and jumping.....our hero must have been a pretty busy guy to show up one day just to lecture us but never conveniently be around to monitor thes kids "in action"........RH should just designate their smaller pool for the adults and refer the kids to the kids pool...."what a concept".......other than these small annoyances the place is very nice but this was our 4th and worst visit and will take some time before we muster up the desire to return.......have fun and aloha!!!!
January 31, 2013
Rated 2 out of 5 by David Much lower level of service compared to last year
While the hotel staff was very welcoming, and the room are great, there are a few things that took be aback. In particular, I was shocked to discover that the hotel started charging USD 40 for an umbrella and a chair on the beach, which is outrageously expensive, and a big downer compared to be previous stay at that hotel a year earlier. C'mon, this is absolutely ridiculous. And plus the beach staff was not very pleasant at all. The hotel should increase the USD 36 resort fee by a few USD to include the use of chairs and umbrellas at the beach.
The rooms are also more loud than I remembered, especially in the morning.
The location, however, cannot be beat, but this should NOT be a reason for taking advantage of their customers.
January 31, 2013
Rated 4 out of 5 by Eric62 First Experience at Royal Hawaiian
Great Location and Royal Feel
Originaly we were disapointed with our room. We booked a front ocean view room and were put into a room where you had to huddle in a corner (4 of us) to see the ocean. The room faced to the side however you could see the ocean but not what I would consider a front ocean view room that was booked and paid for at full price 9 months prior.
Not only that the towels in the bathroom were not fresh and there was rubbish next to the bin. This was week 5 of our US holiday where Hawaii was a 5 nght stop over for pure relaxation before returing home to Australia. Upon speaking with house keeping we were given new towels for the evening.
Unfortunately there was no other rooms available that night and we were moved to a new room the following day for the remainder of our stay. We were however compensated with a breakfast and an appologiy letter which helped ease the frustration
My 17 year old daughter was keen to book a trip to see the island. The female Japanese speakeing agent was on the phone when my daughter entered the room which is fine so she looked at some brochures while waiting. However she was overlooked twice by the agent who chose to serve the two non english speaking couples who entered seperately after my daughter. Finally acknowledging my daughter some 35 mins later. Lastly we were dispponted by the pool service. We had to get our own menus and then come back to order becase the server was busy chatting with more familiar or regular guests. The rest of the time was fine but we lost a day out of 5 because we could not unpack and unwind due to the move. We would consider staying again but we would also compare other options before booking. I would also like to know the exact room view for the price in the future so there are no disppointing surprises.
January 28, 2013
Rated 3 out of 5 by Christine Not worth the cost
Beautiful grounds, but Not worth the money. Service was so-so, most of the staff seemed like they wanted to do the minimum of what they could get away with (with a couple bright exceptions). Rooms were not as clean as expected. The beach is so crowded and had more rude people than I have ever seen in one place at one time. Overall, did not even compare to other 4-5 star facilities that I have been to. Nothing really that special about it.
January 27, 2013
Rated 4 out of 5 by Jack47 This hotel is an oasis from busy and noisy Waikiki
The approach to the hotel is picturesque. The ground are magnificent and the hotel decor is fitting to the tranquility that is Hawaii. However, the service is spotty. Check in was long and tedious. The room cleaning staff was fantastic. However, the dining staff needed training and lacked efficiency. Valet service had good and bad days..Room service was excellent.
Overall, the hotel tried to personalize your visit and make you feel at home.
January 25, 2013
Rated 3 out of 5 by Fred Not enough attention to details
A 5 night stay. No turn-down 1 night, no bath mat 1 day, no wash cloth 1 day. Sporadic Internet connectivity. No notice of dining facilities being unavailable.
January 25, 2013
Rated 3 out of 5 by ShawnB Amazing Hotel - Disappointing Service
My girlfreind and I rented chairs on the beach in the section that had service bar & food service. After asking for a server 3 times we finally went up and got a menu. Asked for a server to place an order and after an hour and 15 minutes we finally went up and ordered from the bar. We were then told to come back in 20 minutes to pick up our food and that they will not deliver it. For such a classy hotel with so much history i was shocked with the lack of care from the employees.
January 24, 2013
Rated 5 out of 5 by Douglas Fabulous hotel!
Our room, the staff, grounds, food - everything was beyond our expectations. We were celebrating our 25th anniversary and on the last night they provided us with a private cabana for dinner - so romantic. Will definitely return!
January 24, 2013
Rated 3 out of 5 by kaili Stereotypes
Everything at the Hotel had exceeded our expectations except for a couple of staff members. My children (16 & 17 yrs) was downstairs cruising.g by the rocking chairs and they were both questioned, quite intensely, about their reasons for being on property. I spent the money to stay at the Royal Hawaiian because it is the one hotel that is desired by both foreign travelers and locals. My expectations from a hotel is to always make my family and I feel like we are home. Unfortunately, my kids felt like they were criminals and felt like they were being picked on especially after being questioned once again in the back lobby of the hotel. This was unacceptable and quite frankly rude.
January 23, 2013
Rated 5 out of 5 by travelingirlz Great Hotel
What a wonderful hotel experience.
January 22, 2013
Rated 5 out of 5 by Hawaiiandreamee Peace and quiet
Highly satisfied, the staff was very friendly, the hotel was neat, clean and tidy. You could walk to everything and it's location ensured peace and quiet. I highly recommend this as a vacation must.
January 21, 2013
Rated 3 out of 5 by Remembering482 The Pink Palace Needs Help
The Royal Hawaiian Hotel use to be my favorite hotel. I have gone for vacation most years of my life--probably 30+ times. After an expensive remodel she looked lovely, but many important features were removed. It is no longer at the top of my list. Dirty elevators (grunge around the baseboards and carpet), poor menu selections, empty restaurant, average food preparation, poor bar service, beach umbrellas that cost a fortune, no table cloths (or elegance) at the restaurant. I could go on. Breaks my heart.
January 17, 2013
Rated 5 out of 5 by Susan819 Paradise in the city
Staying at the Royal Hawaiian was the most relaxing, luxurious and delicious experience I can remember. We are looking forward to when we can return. Our expectations were exceeded in every way and all of the staff were so kind, helpful, efficient and friendly.
January 16, 2013
Rated 1 out of 5 by LC1234 So sorry to be negative but TRH was a huge disappointment
I would strongly recommend that Starwood take a serious look at their rating of this hotel as included in their 'luxury' collection. Not up to the usual standards as Luxury. Yes the building is Historic and charming. But the rooms are flat out BAD. Front desk staff not up to par. Mai Tai beach bar (main gathering place) very SLOW service. As a Gold SPG member we were given a small DARK room overlooking the check in area. We called as asked if possible to have our room changed. And yes the front desk manager (Monica who was very nice) did her best and moved our room. It was her best attempt to upgrade us which we appreciates. But after seeing 2 rooms all I can assume is that most of the rooms are sorry. The room we ended up in was 265. The air vent above the closet door was filthy. The windows were so dirty it was difficult to see through them. And no wireless Internet service available from the room which presented a problem since unfortunately my husband had some business he needed to conduct. After hours of trying to get it working .....the evening manager Evan sent a 'hot spot device ' up to the room that took care of it. La la la. I try to be a positive traveler. But I can only say that I appreciate that SPG is interested enough to ask for our review and I hope that SPG management will take the time to read our reviews and act on Any of our negative pressions in order to maintain their excellent reputation. We used all SPG properties 2 years ago all over Southeast Asia. And EVERY hotel was absolutely perfect in every way. Service was outstanding. The royal Hawaiian hotel front desk could take a lesson from their fellow employee's in Southeast Asia. My final recommendation to my Hawaii bound friends........ Do not burn your SPG points on the Royal Hawaiian. Just drop on for a look around And personally I would recommend skipping Waikiki altogether and head over to Maui or Kauai. The SPG properties are much better there I prefer giving positive reviews but we feel so ripped off by our Royal Hawaiian downer.
January 16, 2013
Rated 5 out of 5 by Keiko This hotel is the most beautiful in Waikiki.
If you stay in this hotel, you can enjoy a very pleasant and relaxing atmosphere all day: from morning to night.
January 15, 2013
Rated 5 out of 5 by Richard1958 PARADISE
We keep coming back. If you go to the Royal Hawaiian you know what I mean when I say thaey treat you like family, Most of their staff has been there forever (or so it seems). They remember your name, your needs and even what you want to eat for breakfast.
The hotel is one of the few hotels in Waikiki that is right on the Beach and is centrally located to all of the great restaurants and shopping.
The rooms are awesome, the views are great and the property is beautiful
January 14, 2013
Rated 4 out of 5 by Sarah2012 Nice Hotel
This hotel is clean and the staff are friendly. It is in the perfect location, next to everything. The pool area is too small and there are insufficient chairs and umbrella's to accommodate all its guests which should be considered before booking especially those who have children.
January 8, 2013
Rated 4 out of 5 by Marie77 Beautiful stay at a lovely hotel
I would have given this hotel a 5 star rating, if it weren't for the bathrooms. We stayed in a 2 bedroom/2bathroom suite. The suite for lovely and huge. There was plenty of closet space and the staff went out of their way to make us feel welcome. For such a large room, I expected a comparable bathroom. The bathroom was very small in both rooms. There was very little room to room or for toiletry items. I usually did my makeup in the room. This is my only complaint.
January 8, 2013
Rated 5 out of 5 by msfleishr Hotel was wonderful
Always wanted to stay and finally did and it is in a perfect location.
January 7, 2013
Rated 4 out of 5 by bg0001 Another great vacation
This has been my sixth stay at the Royal Hawaiian. It remains one of my favorite hotels in the world. It has a perfect location in Waikiki and the charm of the facility is unmatched.
January 7, 2013
Rated 5 out of 5 by Madcookkath You are extremely well looked after
The staff were exceptional. Everyone was extremely kind and polite. Nothing was too much trouble. The hotel itself was old and worldly, we would stay again without hesitation. Congratulations to all of you for looking after us so well and it made this trip wonderful and extremely enjoyable.
Hats off to you all and we mean everyone!
January 7, 2013
Rated 5 out of 5 by JRSTokyo Wonderful experience in an iconic hotel!
We spent a few days at the hotel bookending a trip to Kauai. We could not have picked a better spot. The hotel is beautiful and sits on a prime spot on Waikiki. Situated next to the Sheraton Waikiki, the hotel's facilites, accessible to all guests, covered all of our needs from great pools for our young children to beachside cabanas for weary parents. Check-in time was great on the front end and yet took longer our second stay. Staff flexibliity to minimize guest check-in wait time should be enhanced. That said, we had a wonderful stay.
January 4, 2013
Rated 5 out of 5 by GeorgeP Just right for Waikiki
It is great to walk off of KaliKawa to find such a wonderful place to stay.
January 3, 2013
Rated 5 out of 5 by MikeandTerry Gracious Hospitality
While we enjoyed southern hospitality a few weeks ago in Savannah, our stay at The Royal Hawaiian on Waikiki exceeded all our expectations for wrap-around hospitality in an urban setting (if you can call Honolulu 'urban'). Every employee (called 'ambassadors', appropriately) we met went out of their way to accommodate and welcome us. Our stay was incredibly memorable and we cannot praise this resort enough for gracious attentiveness and hospitality.
January 3, 2013
Rated 5 out of 5 by MamaBofNJ A Definite 5 Star!!
After one night of disappointment due to an error in our room reservation, Monica, the daytime hotel Manager, took charged and immediately set us up in an even better accomodation. Everything after that was just exactly how we planned our vacation at the Royal Hawaiian. The Staff are friendly, the food is fabulous and the hotel is lovely. Miss it already!!!!
December 31, 2012
Rated 5 out of 5 by KimOd Service is impeccable
Staff at RH are friendly, knowledgable and make our stay as comfortable as our second home.
December 31, 2012
Rated 4 out of 5 by YB723 Nice but too expensive compared with hotel conditions
Nice hotel, but felt a little discomfort with the room conditions and SPG recognition of the hotel. Very old hotel, even new built tower rooms were also very old and seemed like they need to be renovated. Price is extremely high but couldn't figure out the reason why. Expected to have some SPG benefits but none at all.
December 28, 2012