Rated 5 out of 5 by Margaret88 Best staycation yet for picky traveller
We had a ball. Gorgeous room. Great staff. Fantastic opportunity to explore Waikiki as guest in world famous, historic hotel. Mai Thais at Mai tai bar were fun with really good local entertainment, kapena I think. Amazing. Loved being able to access Sheraton & shopping center so easily. Valets were great as were staff at Mai tai bar. Stay in main bldg if possible...if these walls could talk. I can only imagine movie stars & such enjoying same experience over the years. Reminded me of Beverly Hills hotel. High ceilings, dreamy beds, gazillion $ views.
February 23, 2014
Rated 5 out of 5 by DRJRL Great experience for us!
We have been to Honolulu before. This time, due to our travel schedule, we were basically just spending a day and staying overnight. So, we planned on strolling along the beach, having lunch, browsing through the shops along Kalakaua Ave and later having a nice dinner. As an SPG platinum member, I checked the SPG site for availability - only one of the four Star wood member hotels, the Royal Hawaiian, had the "cash and points" option for that night. Some friends (also platinum) recently stayed there and were really disappointed - no upgrade; basic small, "dated" rooms; no SPG club lounge and minimum free breakfast package. In Tripadvisor, as is often the case, the range of reviews went from outstanding to terrible. However, I was a little concerned about the number of poor reviews in regard to overall service, accommodations, facilities and the benefits received by SPG members. I am aware that SPG upgrades are completely dependent upon availability - and I have experienced the full gamut - from deluxe suites to no upgrade at all. I always anticipate having the room that I have booked, but hope for and am very appreciative when I receive any upgrade.
We arrived at 10:00 AM and were told that we had been upgraded to a suite (fantastic!), but that our room was not ready yet ( I expected that) - but that they could see if another room might be available now. He said that the upgraded room would be ready around 2 PM. I told them we were happy to wait and that we had planned on just dropping off our luggage and returning later anyhow. I wanted to know if the was somewhere that we could change (as we always "layer" on the plane). HINT: They said we could use the hospitality suite to change and gave us the key. I don't know if this is for all guests or just because we were platinum, but I saw a number of reviews that complained about not having anything to do for an hour to two while waiting for their room. If you have nothing planned, the hospitality suite is a place to sit and relax (a/c,watch TV or use the wifi) while waiting for your room - so it wouldn't hurt to ask to use it if you are in this situation. We returned at 2:30 PM and were told that our room still wasn't ready, but he could check to see what might be available. I told him that it would be no problem for us to wait for our room, as long as we could do so in the hospitality suite again. While there, another couple came in - they had to check out of their room, but since it was a while before they were returning to the airport, they were also using the hospitality suite.
Our room was ready at 3:00 PM. A really spacious two room suite, mainly with a garden view. But one could see the ocean in the distance behind the common pool. The Rooms were very nice. But if one were expecting rooms having the modern feel of contemporary luxury -- and especially if paying full price -- then I could certainly understand some of the negative reviews. The bathroom was quite small in relation to the size of the other rooms, but was completely renovated. The bathroom amenities/toiletries were abundant. We were thrilled with the room, as we could just sit and contemplate how the privileged guests of a previous era would have thoroughly enjoyed this setting. There was no balcony with this suite. But we could picture the occupants of the past being more interested in sitting down on the veranda, or in the garden or at the bar or on the beach and socializing with their compatriots, rather than sitting on a small, isolated balcony by themselves.
We were quite surprised when a complimentary bottle of Sparkling Rose and some banana bread muffins were delivered to the room. Don't know if this is routine hotel procedure for the suites, or because the room wasn't ready the second time we came back - but it was a very nice touch.
We had originally planned on having some seafood at the Azure restaurant, but we ended up dining elsewhere.. HINT: Staying at any of the four Starwood member properties allows you to dine at any one of them and charge it to your own room, so that it appears on your hotel bill, rather than paying separately - very convenient, and you get the SPG points.
The "free Platinum SPG" breakfast was basically a continental breakfast, so no big benefit there. But our server Chester was such a delight that it more than made up for it.
So, to summarize, we were very pleased with the service, facilities, location, surroundings and accommodations during our brief visit. However, we knew what to expect beforehand and were not expecting "modern luxury" style accommodations. One goes to the Royal Hawaiian for the service, history and tradition. The upgrade made it even more special - thank you Royal Hawaiian and SPG.
July 23, 2012
Rated 3 out of 5 by Rebelyell Great property lousy front desk staff
Rude front desk staff treated me badly when I had keys that did not work. I was in a T shirt and damp swimsuit trying to get the problem resolved and was treated badly as I wasn't posh enough for their lobby. Sorry, I wouldn't have been there if you gave me room keys cards that worked. Don't treat a SPG Plat guest or any guest for that matter like they are a diseased homeless bum. I'll pass on this property for a long while, Don't rudely tell me "My story checked out" and never offer an apology for the key situation or for taking my ID and keys and keeping me waiting for several minutes while your agent hides in a back room. Presumably talking with Interpol?! Your competition will benefit due to this clerks poor actions.
November 17, 2013
Rated 5 out of 5 by Johnlaw1 GREAT HOTEL
Can't say enough about this hotel. The staff, accommodation, everything was wonderful. We went to the Luau and the performance was fabulous. Loved the way the staff met us when we arrived. The lai's, from the doormen, the juice while we waited for check in to be finished. House keeping were very helpful also. I would recommend this hotel to both couples and families.
April 28, 2014
Rated 2 out of 5 by Jimbo626 Very disappointing experience
I have over 500 SPG nights and travel to Honolulu on business regularly. The wait to check in (20 minutes) was not pleasant as I was the only person in line at the time. The process takes way too long. I was given an "upgrade" which happened to be garden view, across the hall from the maid's closet and service elevator. The room had a tiny bathroom and the furniture was out of the 1960's. Very, very disappointing, although the guy who parked my car was really nice.
June 21, 2014
Rated 2 out of 5 by Craig26 Your offer doesn't match your price or status
We had 2 days with holes in our sheets.
Now charging for beach chairs over $40 a day and a Resort Charge compulsory at $35 a day adds over $80 a day to your stay.
If you don't want to wear a pink tag and be at a pool with 100 children running around your only option is a postage stamp size pool, which now is slightly crowded as alot of customers don't want to pay the $40 plus to sit on the beach. My wife and I have travelled to Hawaii more that 10 times in the last 15 years . This was the first time we stayed at the RH . We expected it to be alot better.
October 27, 2012
Rated 5 out of 5 by AWWW Stay at the Royal Hawaiian
The service was excellent and the room was very comfortable. Nice to have some of the basics complementary like bottles of water. When you travel for business, it's very helpful. It was also nice to receive over and above service like bellhop service and banana nut muffins in your room.
May 1, 2014
Rated 5 out of 5 by Jetsetter007 Historical Beauty & Charm with a Great Location!
This was my first trip ever to the Islands after traveling extensively to other parts of the world. This trip was a gift to my partners 50th Birthday and was it magical! The Islands charmed me and the Royal Hawaiian sealed the deal. As you drive in to the hustle and bustle of Honolulu you are just a bit overwhelmed with the energy and density BUT the minute you drive past those beautiful iron gates you step back in time and a sense of peace and serenity embrace you! We were greeted by such friendly staff and the Hotel does not stop charming you from corner to corner. The history behind this hotel was quite impressive and the accommodations were supberb! Now I just wish we had spent more time at this Historical Jewel! We will be back!!!
September 12, 2012
Rated 5 out of 5 by Glen50 This hotel is amazing!!!
We just returned home from our holiday on Waikiki beach and our stay at the Royal Hawaiian!! I expected a great place but this hotel was above and beyond my expectations!! Right from arrival we were treated like royalty!! The staff at this hotel are amazing and so helpful!! We stayed in a corner Garden suite and let me just say WOW!! When I am describing this hotel to my friends " Old Hollywood" is the best way. Leaving the old world charm to this hotel and mixing it with modern conveniences to me really honoured its legacy as the jewel on Waikiki!!
December 17, 2012
Rated 4 out of 5 by t141 Teririble WiFi
For a property that purports to be one of the best, it's in room WiFi is one of the worst. 3rd World performance. Difficult to log into, slow, with non existent tech support. I had to coach the tech support on how to fix one of several problems (unexplained, unrequested log off in the middle of a usage session). Also got put on hold by tech support and the cut off twice.
Just a terrible time wasting experience. talked to several other guests who experienced similar problems. They said they just gave up from frustration and used their smart phones.
February 17, 2013
Rated 5 out of 5 by Ian245 Favourite Place
Been staying at the Royal Hawaiian for over 30 years and repeat the visits whenever possible. Love the ambiance, location and facilities. Mai Tai Bar is one f the best in the world.
May 4, 2014
Rated 3 out of 5 by HoneyMooners2012 Don't try to check-in early
We arrived before check-in time. The staff was not friendly about us being there early. In fact, even gave us an attitude and reminded us that check-in time was later. She was nice enough to do the whole check-in process but were told we needed to come back later for keys (which was ok). When we returned later (after check-in time) to receive our keys, our room (along with many others too) was still not ready. Even worse, we had to go back through the whole check-in process again (which we had done earlier). I found the whole check-in process unacceptable, especially the fact that our rooms weren't ready AFTER the check-in time.
This was the 3rd hotel that we had stayed in during out Oahu visit. This was by far the rudest and unpleasant.
June 7, 2012
Rated 5 out of 5 by gdeck27 A TREASURE (BESIDES DISAPPOINTING MAID SERVCE)
The "Pink Palace" is an icon and was recently remodeled. Rooms are spacious and modern. The Ocean Tower has amazing views.
Overall, every employee went above and beyond expectations.
Nevertheless, when we arrived, there was trash on the floor in the bathroom, leftover food in the fridge and a USED Kleenex on the floor. Our maid did not restock items. We did not receive daily waters, tea or new toiletries. We finally wrote her a note listing things we wanted and she obliged. However, she gave us many extras it almost felt like she was annoyed.
April 9, 2013
Rated 4 out of 5 by Japanesque Beautiful historic hotel
From the moment we stepped into the hotel the friendliness of the staff and dedication to service was apparent. The grounds of the hotel and the hotel itself are beautiful and the history of the property is well maintained. We were offered and took an upgrade in the tower overlooking the sea, a great view, but the room itself was only average. The junior suite we originally booked in the old building was very nicely decorated but really had no view at all. Still, the hotel is a great place to be - unique in Waikiki and the service is great
May 13, 2013
Rated 4 out of 5 by Patsy2012 The hotel (or SPG) misrepresents itself
WAY over-priced for the rooms. Other hotels in Oahu, with far more amenities, for a lesser price. It was our 3rd stay at the Royal Hawaiian, but it will be our last. I felt that we were very misled, as to the type of rooms we would get. It was an SPG rate of 50% off, therefore, I assumed(!) our 500 per night rooms, would exceed the 700 per night rooms, we could have gotten at Kahala, or Halekulani. We were also charged for the 3rd guest in room 2. NO extra towels, NO cot, as requested, No extra robe. Not sure what the charge went to?????
December 13, 2012
Rated 5 out of 5 by helen10 10 in a row
We have just returned for our 10th year in a row at the Royal hawaiian,we meet our 3 daughters there for a family catch up every January.Ten years in a row best describes how we feel about the Hotel,everything about the place is excellent.Having said that what makes the experience extra special is the staff.Breakfast has become such a special occasion for us and this would be no where near as special if was not for servers like Richard who has become more of a friend than server.Cannot praise the establishment high enough.
January 23, 2014
Rated 5 out of 5 by Rayness6 Very pleasant experience
I have never have taken the time to do a review before but felt obliged to do it this time. I have stayed in some very nice hotels but this was the best experience I've ever had staying in a hotel. You can't beat the location at Royal Hawaiian, every place you want to go to is within walking distance. I have to give kudos to the staff's friendliness and I really appreciate how helpful everyone was. Rest assured that you have earned my business when I return to Waikiki. Thanks for the hospitality and memorable stay. Sincerely.
June 7, 2013
Rated 4 out of 5 by JRM2013 Pleased Overall
The property is lovely and in a great location. Most of the staff was extremely helpful and friendly. I was disappointed that my room seemed to be missing some items (a remote control, a do not disturb sign) and mostly that we were next to some sort of machine room where very loud banging would occur multiple times a day. Being greeted with banana bread and the chocolates on the bedside table each night were nice touches. There was a tall gentleman Concierge who was particularly helpful and gave us great recommendations!
March 31, 2013
Rated 4 out of 5 by Tourist62 Rooms are noisy
The hotel is excellently situated on Waikiki beach. The restaurant food and service was of very high quality. Concierge staff were knowledgable and very helpful. Housekeeping was meticulous and the bed very comfortable. The main criticism was the night time noise heard in my room. I could hear babies crying in other rooms on the floor, people loudly coming and going with doors opening and closing and conversations in other rooms were audible. The housekeeping staff are very noisy in the mornings. The hotel pool is small.
February 15, 2013
Rated 4 out of 5 by sitommy Love the hotel, not the fees
As a regular guest of the Royal Hawaiian for the last 2 decades, my wife and I were very surprised at the new fee structure we recently experienced. In addition to the resort fee, the general taxes and local taxes, we were shocked to now be paying a $40. per day beach fee. It just seemed like everywhere we turned, they was an extra charge. So, while we still love the property, we are not happy about all the charges. In other words, be forewarned that your $400. room rate will be more like $600. when all is said and done.
December 4, 2012
Rated 5 out of 5 by GaugenFinn Amazing Destination Resort
Our stay at the Royal Hawaiian far exceeded our expectations. This resort was is so fine tuned that every need is met before we even know we needed it!!! The staff was so attentive, the food amazing, and the cleanliness of the entire hotel, not to mention the room was incredible. Brandon, who brought up our bags shared much Hawaiian tradition with us...Nam, and Sean were great wait staff that catered to all our desires, as well as our 16 month old son. Can't wait until we meet again!!
February 17, 2014
Rated 3 out of 5 by cole smelly
The bathroom smelled like mold. The toilet area was to tigh for any adult, looks like it was made for a child. Also I called to see if the pool guys could reserved chairs in the beach area they said they do not do that anymore, however in the morning we heading out to the beach, the beach guys were reserving them for other guess. Sometime the guess never showed up. :(
November 7, 2011
Rated 2 out of 5 by GERALD Won't stay again for price
Something should be done with the adjoining doors between the rooms. The sounds from the other room comes into our room. I was kept awake at 4am from noise from the other room for an hour. Also other sounds. The window in the bathroom has a screen that does not block the view from the outside when the light is on. Self conscious about it. Smell not good in bathers elevator and other parts of hallway. Also, a restaurant in another Starwood restaurant was not a part of Starwood. Couldn't use certificate. Disappointing.
May 29, 2013
Rated 5 out of 5 by Jeannie14 Beautiful Pink Palace
It was truly a beautiful hotel with a rich Hawaiian history. We loved our stay. We had a little air conditioning problem and it was fixed right away when we talked to the guest manager and to was extremely comfortable after that.
June 23, 2014
Rated 5 out of 5 by Smul Best Holiday
This was my first stay at RH after having previously stayed at another hotel a couple of streets back from the beach. The RH is so well located that most places are an easy walk We even walked to Ala Moana from there which only took 30 mins at most. Management always available to offer solutions to problems as when we had an issue with noisy guests in an adjacent room. Cocktail function held for guests one evening where staff mingled with guests and drinks and food plentiful. Certainly made us feel welcome!
December 28, 2012
Rated 5 out of 5 by Maxmen Luxury Hotel
We stayed here for the first time for our 20th Wedding Anniversary. What a romantic hotel. The staff was courteous and friendly. Our room was beautiful and we didn't have any problems with noise. I highly recommend this hotel.
June 23, 2014
Rated 3 out of 5 by YS98 Hard to find the location of the hotel
I drove to find the hotel at night, but could not find it for the first time. Although I used my GPS, but it also did not tell me where the hotel was located. I drove around the area for about 20 min and finally find it after asking a question to some walking people.
If there is a big traffic sign to be noticed easily at night, it will make easier for people to find the hotel and get the hotel more attractive.
June 18, 2014
Rated 4 out of 5 by HighValues Missed the beach experience...
Always a pleasure to visit the Royal however this time, I was disappointed at the nickel-and-diming of the property. I don't like the resort charge which was in effect on my last visit but the additional beach chair fee was just ridiculous so I missed out on an enjoyable experience which I've relished in the past. Why else does one stay at a hotel on the beach? As a single traveler, these fees are particularly high. Thankfully, the staff are as wonderful as ever - particularly Alan on the bell desk.
December 9, 2012
Rated 2 out of 5 by Cognac So disappointing
1.. Pool staff (except for our first visit) was lax in addressing customer needs
2. Bar staff was extremely accommodating-exceeded our expections (especially Susan)
3. Tower rooms reminded me of "Jersey Shore Motel motif
4. Really-I need to kill cocharoches in my room?! I have never encountered such a disguisting room amentity
5. Waited an unreasonable timeframe to get our car (even after we called ahead)
6. Nighly turndown seldom happended
7. Why no "Do Not Disturb" signs in the rooms?
June 5, 2013
Rated 4 out of 5 by SSFMom Recent stay
This was part of an early birthday gift to my husband. Hotel was beautiful and room very comfortable.. Location was ideal, my husband surfed daily. Restaurants, food, and service there were excellent, especially breakfast at the Surf Lanai with Diamond Head views. Took a paddle board lesson and the instructor was patient, good humored, and encouraging. Valets were very accomodating. Maid service was less than ideal, poor communication, not very friendly, does not match level of hotel.
March 3, 2013