Rated 5 out of 5 by ShopTheGiftBasketStore Another great stay at Swan/Dolphin
This was our first time at the Swan. We usually stay at the Dolphin. Again, what a wonderful stay. Can't find anything negative to say. Loved the extra sink in the bathroom. We were treated like royalty, as usual. Would highly recommend both hotels.
March 18, 2014
Rated 3 out of 5 by chrisnyc smelly rooms
the grounds were beautiful, the staff were wonderful, however, when we opened the door to our room...UGH the smell! the smell of moldy, wet and dirty room was so overpowering we felt sick to our stomachs. As I was telling the front desk about the smell the person next to me told me that all of the rooms smelled like that. Very disappointing. You pay a lot of money and are so disappointed by a stinky smell. It is such a shame, the lobby and the rest of the hotel was AMAZING!
October 11, 2013
Rated 2 out of 5 by Snapanther Very Disappointed and felt ripped off!
I was very dissappointed to have such limited options to eat for a family of five. The lesser expensive choices, the food quality was extremely poor! The internet fee of $14 per day was a rip off. The wireless connection did not work. I had IPODs Touch, Kindles, an Epad and a laptop none of which would connect. I will not stay at the Swan of Dolphin ever again, regardless of the convenience to the Disney Parks. The are better choices out there for the same or better pricing.
November 26, 2012
Rated 5 out of 5 by Billiam Stayed a week, each day was great.
We stayed from a Sunday through a Saturday and each day was great. The staff, everyone from the desk to the valets to the luggage attendants, was attentive and very polite. Our room had the king bed and sofa so it felt very open. Housekeeping did an excellent job and the room seemed to be very clean (for a hotel room). The hotel decor was, of course, beautiful and the lobby and sitting areas were very comforting. I would definitely stay there again and highly recommend it.
July 19, 2012
Rated 2 out of 5 by Carterkrc Disappointing Hotel
From the start this was just a disappointment. The hotel staff were unorganized and uninformed, the two rooms we reserved should have been close, but they reserved rooms four floors apart, had to change rooms the second night. Bugs in the rooms and unclean floors in the bathrooms. Towels and toiletry items were not restocked consistently. Hotel even gave my room key to another member of my conference without my permission or consent. Will never stay in this property again.
July 23, 2012
Rated 3 out of 5 by MingYong Good service but a tired hotel
I stayed for 5 nights. Bearing in mind that it is in the Disney world, lots of kids and activitiies are part of the deal. I was here on business. The service was good and the food was decent. But the walls are paper thin so sleep was not easy. Would recommend if you are looking for a decent hotel with good deal
March 8, 2014
Rated 5 out of 5 by Disney45 Love this hotel, but slight problems this time!
We were upgraded to a wonderful suite and did not even ask to be upgraded, so we were happy. There were three things which were not up to usual standards. There was a pair of dark men's underwear caught under the curtain and missed by the cleaning person,. a LIVE roach was in a drawer in the vanity , and the air conditioning was not working in the bedroom part of the suite. It was fixed the next day. We were still happy to be in the great suite even with these problems.
September 18, 2013
Rated 2 out of 5 by Laxtraveller Not a Swan song
The stay at the Swan was just ok. Thank goodness I was staying on points. The upgraded room was acceptable. The staff was relatively friendly. Loved the palms between the two hotels at night.
The $2.50 automatic service charge at Picabu self serve restaurant was out of line. The $3.00 fee at the business center to pick up a package is a slap in the face and the horrid sugar cookie smell in the public areas not only aggravated my sinuses, it made me want to run from them.
December 18, 2012
Rated 4 out of 5 by HORD Great property, but front desk staffing needs help
For a large, convention class hotel, the front desk staffing needs improvement. It does not make sense for there to be only two staff members on duty during peak check in and check out times.
I believe that the needs of your guests, especially families and international visitor require a bit more time and attention - which your team clearly offeres - but at the expense of 15-20 minute waits for others.
Consider a more flexible staffing formula for this high demand times
October 22, 2012
Rated 3 out of 5 humid
I know its florida but it was like walking into a moldy smelling sauna everytime we went back to our room. It didnt help that the exhaust fan did not work in the bathroom. It took about 2 hours for tbe mirror to unfog after a shower. And speaking of showers... you stand in inches of water because it drained so slow. We were only around long enough to sleep so we dealt with it. Other than that the staff was very friendly and it is in a great location on the wdw grounds.
June 30, 2013
Rated 3 out of 5 by Kataca Not a Disney hotel
The bellman on check in was great along with the young lady that checked us in, from there, I was surprised on the lack of customer experience and the quality of the room. We had to request coffee and when delivered the maid was not pleased. The room smelled musty and damp, it did not meet my expectations of a Starwood or Disney hotel. If we had known, we would have driven 2 hours home. Not to mention we paid for wireless for the room and it would only stay connected.
August 8, 2013
Rated 5 out of 5 by BTAM Great Atmosphere
First time staying at The Swan, was pleasantly surprised to learn I could enjoy The Swan, The Dolphin and The Boardwalk at the same time.
March 23, 2014
Rated 5 out of 5 by Suzrn81 Awesome!
I recently booked 2 rooms at the Swan for the Mickey's Very Merry Christmas Party. I was a bit hesitant after I saw a few negative comments on the chat board but immediately forgot about it once I arrived. From beginning to end the stay was just as great as a Disney Hotel. The staff was knowledgable and pleasant and continued to ask if there was anything else they could do they get an A+, Rooms very clean with very comfy pillow top mattresses.and perfect pillows. Linens, towels, bedding all had a fresh crisp new appearance. Carpets, drapery and furniture clean and of great taste. I don't know if this is the usual rate but I was shocked to see how low it was from what I have seen in the past. It was perfect for my budget as I compared rates to the lower to moderate Disney Hotels. I will definitely return and give the overall rate an A+!
December 15, 2013
Rated 5 out of 5 by Oakie79 Awesome room and location
Here for a conference. Great room with really nice amenities. Great venue being close to the Boardwalk. Perfect to walk around.
March 23, 2014
Rated 4 out of 5 by acs9993 Great experience!
Overall, a great experience. They could use a few more front desk cast members during main check-in/check-out times. The cleaning staff were tremendous. The rooms are great! The hallways on the floors could be spruced up a bit. However, this is a truly great resort in the heart of Walt Disney World. The ferry to Hollywood Studios and Epcot is HUGE benefit. The Disney bus stop is convenient as well - you're almost always the first drop off among the "Epcot resorts."
July 4, 2012
Rated 4 out of 5 by FL2012 Overall, a good stay
The property at the Swan & Dolphin is exceptional! The staff in the Picabu cafe were the best! Other staff members were average. Desk associate assured me our room was not by an elevator or ice machine and it was near both and also near maid service area. Other slight downfalls: cloudy pool water in the main pool one day, lifeguards opened the waterslide late each day (even though kids were waiting) and the pool cabana (for pool towels) was also opened late.
July 30, 2012
Rated 2 out of 5 by GeorgeNJ A Disappointment
Sadly the Swan did not meet my expectations. When we arrived on Sunday the room smelled & a bathroom light was out. We called cust service & they sent someone up. He changed the light & said he would put in a ticket for the AC filter. On Monday night we called cust service again because the smell was not taken care of & housekeeping didn't show up. The girl apologized & said it would be taken care of. She sent housekeeping up at 10 pm. On Tuesday, same 2 problems. Room still smelled & housekeeping skipped us again. After 3 days of a smelly room my wife contacted @swandolphin on Twitter. Apparently social media works. Filter in AC changed & unit deodorized. The other problem is if you want breakfast, other than a character or a grab & go, you have to walk over to the dolphin. The 1 bright spot was Il Mulino. Still as good as ever.
June 29, 2013
Rated 5 out of 5 by LVAMY Thanks for a great stay
Loved our stay, all staff we encountered were excellent and very helpful. The personal pantry service was a very inexpensive surprise for sodas, milk, and beer for the room. Would not have expected this from a hotel of this caliber esp. on Disney property, don't know a hotel anywhere that you can buy $1 sodas and $1.35 beers. The bed was super comfy and loved all the pillows. Great location, if in the area will stay here and recommend the Swan to friends!
May 3, 2012
Rated 4 out of 5 by Damita31614 Great hotel for family getaway
Big ang comfortable rooms, excellent service, close to Epcot and nice surrounding areas for all.
March 22, 2014
Rated 5 out of 5 by CindyA3 Great staff and excellent location for Disney World access
We were celebrating my grandson's 4th birthday and Generra from the Swan Front Desk went out of her way to accommodate our request to have all our rooms near each other and on the same floor. She made my grandson's wish to be with Mickey and the characters for his birthday a most memorable occasion.
March 2, 2014
Rated 5 out of 5 by Hambone55 Swan Rocks!
Nice Disney property close to all the attractions.
March 24, 2014
Rated 5 out of 5 by Mike21 World Class Hotel for a World Class Resort
I have stayed at many Starwood Prpoerties all over the world and by far this is the at the top of the list. Award winning style, and an excellant staff make this hotel world class. The attention to detail is impeccable. The staff went out of their way to make us feel special while at the same time make us feel welcome and at home. If you want an experience of a lifetime, stay at this hotel. The pool and grounds are a special place and quite beautiful.
May 30, 2012
Rated 5 out of 5 by SecondHoneymooner Close proximity to Epcot
Very nice hotel with excellent service. We chose this hotel mainly because it is within walking distance to Epcot and things to do on the Boardwalk. Nice restaurants and a lovely pool with lounge at the Dolphin next door. Some areas are showing wear and age, but overall very comfortable and clean. Met our needs perfectly.
February 24, 2014
Rated 3 out of 5 by L8th Some perks but not up to SPG standard
Main perk: breakfast with Disney characters but only on weekends. Location is great; water taxi to Epcot or walk. few min drive to Magic Kingdom and other parks. Parking is free at all Disney parks when showing room key. The staff is helpful but not enough staff when the hotel is busy. They lean on their second and third line team and it shows. Some are helpful others are not. House keeping needs help. Rooms are old and need more care to keep clean.
December 3, 2012
Rated 5 out of 5 by GPT5959 Friendly Staff
Great service throughout the resort with many smiles and pleasant experience at the front desk – restaurants.
March 20, 2014
Rated 5 out of 5 by Tim1609 Adults hotel
I love the Swan and have stayed here a few times over the past couple years. This past stay I had the family with me and got a new perspective versus my business visits previously. The staff was excellent. Very friendly, professional, and their attention to detail is very good. This goes for the valet attendants to bellhops, to front desk and even pool attendants.
The rooms are a bit small though if you have kids so keep this in mind and generally the guests here are either very well behaved older children or couples.
The location is excellent and taking the Disney boats is a treat for all ages.
Overall, one of the better properties on disney and a pretty good bargain considering what you get for the money. Five star service at three star prices.
Also, the spa is very good and it's adjacent to the Boardwalk which makes taking a nightime walk great.
November 19, 2013
Rated 2 out of 5 by MD0310 Did not meet expectations
Outside and lobby looks nice. The room for the cost did not meet expectations. The bed was the worst I have ever slept in. Pillows didn't have much stuffing either. What a disappointment! Restaurants at the hotel was too expensive for the food they served. If we ever came back to Disney World we would not stay there.
February 23, 2014
Rated 5 out of 5 by over60 Walt Disney Swan and Dolphin
Our stay at the Swan Hotel not only met but far exceeded our expectations. Check in was efficient and friendly . Concierge and Disney desk were helpful with directions and activity planning . The room was lovely, spacious, very clean and well supplied. The restaurants were varied with the food excellent quality and good value and staff were friendly and gracious. With such quality and close proximity to Disney we will definitely come back again.
October 8, 2012
Rated 5 out of 5 by tex0327 Great vacation destination
It was a last minute trip to take the kids to Disney just before the Holiday. We had a great time. The hotel is convenient to the parks. We would go to the parks in the am, and come back and rest, and go back in the evenings. We enjoyed the restaurants and coffee shops. All staff was exceptional. The housekeeper took good care of my husband who feel ill during the trip. She could tell he was feeling miserable. The rooms were clean and spacious.
December 31, 2012
Rated 5 out of 5 by iceprincesskimmi Excellent location
This hotel was an excellent choice of venue for a recent company conference. It has everything needed to make an event great and for attendees to have a relaxing stay at the same time.
March 13, 2014