Rated 5 out of 5 by Roman1 Great weekend
3 Day weekend. Best part is the Sunday late checkout. We did not fully take advantage of it, but if was nice not to be hurried. This is are second stay and is always a great experience!
March 31, 2014
Rated 3 out of 5 by hondo The Swan
Great location, beautiful, property, very tired rooms. The Swan is far overdue for a serious remodel. The rooms are outdated and the furniture is beat up. However, the structure and grounds are beautiful and well kept. The location is convenient, and the common areas are comfortable.
In summary, good property but for the price, I will try something else on the next visit.
March 29, 2014
Rated 1 out of 5 by mochaspin2004 By far the worst vacation we have ever had
Let my preface this review with the understanding that I've waited a month for assistance, from the hotel, and a overall solution, which I still have not received. I booked this vacation for some true R&R for my wife, the kids, and I. I was hoping for a nice relaxing, as possible given kids and Disney, weekend for all of us. What it really turned out to be was the most awful hotel stay we have ever had. Firstly, I had the platinum desk confirm connecting rooms, which they were not. We were originally booked at the Dolphin, with the room change, this put us at the Swan, After checking in, getting up to our room, we figured out they had put us in a room with a view of the roof. After settling down we went to the park, spending a good part of the day, at Epcot. When arriving back at the hotel, we put the kids to bed, and started out day of relaxation. At about 10PM, we heard a loud bang at the door, to our room, then the door opening, which was stopped by the bar. A security guard was standing outside, with two gentlemen, who claimed that our rooms were in fact their rooms, echoed byt the security guard placidly accusing us of not belonging in that room. In the process of the this ordeal, the noise woke up all three of our children, keeping them up well past midnight. The following day, we woke up to a letter under the door, claiming that our credit card had been declined, and we needed to come down the desk right away. Before heading dAown we spoke to US Bank, the card issuer, who had no idea what the Swan was referring to, and added that they had taken authorizations for more then $5500, for a $1900 stay. This was the last straw, we immediately went down to the desk, who apologized for the mistake, but making it seem as if we were being rather bothersome. After asking for a manager, who had one of the more rude, and dis-contentious conversations, I have ever had with a hotel manager. I immediately called the platinum desk, who got on the line with the hotel, and came back with an offer of free breakfast, for the rest of the stay (two days), and 20,000 Starpoints, from Starwood, and 10,000 Starpoints, from the Swan. I have still yet to see the 10,000, from the Swan, and furthermore I never even received all the points, for the stay, that I should have. I'm a very good SPG customer. and the Platinum Desk treated me well, but I will never even stay at the Swan, and/Dolphin again, nor would I recommend these hotels to any friends, colleagues, or family. I am extremely disappointed with not only the treatment we received, but also the proposed solution was never even followed through with.
January 23, 2014
Rated 3 out of 5 by KT022 Over priced for the experience
The hotel is nice enough and clean enough, but not so special as to merit the exorbitant cost. The decor is outdated and a bit shabby. There are no vending machines or mini-bars close to/in the room. The most unpleasant aspect of my stay was the high price of the food, especially considering the quality. It was impossible to order a reasonable breakfast (for one) for less than $25.00. I often paid more and the quality was below average. Some of the food was OK, but never worth the price. Room service was fast--usually 15 minutes. There is absolutely no reason to return here.
November 21, 2012
Rated 5 out of 5 by jam27 Swan Hotel
Loved everything--just wished the pools and hot tubs were open later--after park closings..
March 30, 2014
Rated 1 out of 5 by MakeupPro Your valet abused my vehicle
I stayed at the Disney swan march 23/24 and the shortly after taking my car back from your valet a sensor in my car came on indicating that the cars rpms had been maxed . It's a safety mechanism that protects the engine when the gas is pressed full throttle. I've owned 4 of these cars over the last 7 years and never seen this.
The Valet that returned my car to me Monday morning was A.J. And he commented on how nice my car was. I tipped him not expecting the car to report back to me that it had been abused.
March 25, 2014
Rated 3 out of 5 by FLSL good - not great
Although I like the Swan very much for many reasons - the location can't be beat to see Disney and stay in a top notch hotel, there are two vanity areas, two queen Heavenly beds - this hotel consistently has housekeeping issues. I would recommend this hotel for a 1-night or 2 night stay without a second thought. Longer stays may result in you having issues with your room getting cleaned timely or properly. Also, clarify verbally what the "green choice" is, as what they print is not actually the way it works, so you can end up with involuntary green choice. And if you are a gold member, you can pretty much assume you will not get a 4pm check-out. It rarely happens here, if ever.
October 21, 2011
Rated 2 out of 5 by pmorris37 Room for improvement
I'd recommend this hotel to others solely because of its location. Otherwise, you can do better. For example, finding the maid's artificial fingernail on the carpet was absolutely disgusting. And the resort fee is confusing. We were supposed to get Wi-Fi and the fitness facility for free, but in both instances the information/signage indicated that fees were payable on usage. And why do you close the fitness facility at 9:00 p.m.? Getting our $5 green vouchers was a headache. They were supposed to be left under the door. They weren't. A call to the front desk directed us to the concierge desk. A visit to the concierge desk resulted in a perplexed look and direction back to the front desk.
November 8, 2012
Rated 1 out of 5 by MissV Did not have a great experience
rooms need to be upgraded, housecleaning needs to be consistent, the hotel elevators smelled, the hallway to the room smelled, my room smelled, I reserved a resort view and was put in a room that faced trees. I saw nothing else. The hotel should re-class that to just a standard room. I was tempted to speak to a manager about this but after such a long flight, it wouldn't have been a pleasant conversation. Also, I purposely booked a property on Disney thinking, they have a standard but this was not the case. I'm a spg member so I decided to book here because of my membership. I will avoid booking this hotel again.
December 18, 2012
Rated 1 out of 5 by AbbieCT Internet and service issues, management does not respond
I used 40,000 Starwood points to book this hotel for our late honeymoon and my first ever trip to Disney - I wish I had saved them for another vacation and paid to stay elsewhere. The first day we arrived, we showered upon arriving back from the parks and immediately noticed that the fan in the bathroom was broken and there was a long black hair in the folded towels in the bathroom. We ordered room service to arrive at 7:15 the next mornings When it had not arrived by 7:45, I had to call room service to find out where it was. It finally arrived at 8am - 45 minutes late. One of the evenings we were there, we tried to order dessert from room service. The phone rang for almost 3 minutes with no answer. When we called the front desk, they were unhelpful and told us to "just keep calling." So we did, but this time I started the stopwatch on my iPhone - it rang for 10min and 21sec before someone finally answered. Two of the days we were there we didn't receive any washcloths and I had to call and request them. My main complaint about The Swan is the internet - it is TERRIBLE!! The first day we arrived, we noticed that the connection was extremely slow so we thought that maybe we weren't on the right network. I called the front desk - they couldn't help identify what network we should be connected to so they connected us to the help desk. After 5 min on hold - I gave up. The next day, we were so fed up with the extremely slow internet (a simple search engine took 4 minutes to load!) we called the front desk again. Again, we were connected to the help desk. We spent almost an hour and half on the phone with them only to be told that there was nothing wrong with our computer, "the hotel internet just doesn't really work with Apple products." Um, what? The front desk gave me a $75 credit to the business center, but my husband manages film writers and directors that need to be able to reach him when it is convenient for them. We found it easier to go off The Swan property to use the internet on our phones. I asked to speak to a manager, but was asked to fill out a comment card instead. I filled out the entire front and back of a comment card and explicitly wrote on the comment card that I wanted a manager to contact me. I checked out on 9/8 - it is now 9/30 and I have yet to hear from a manager. I also followed up with a detailed email on 9/30 and have yet to hear back (it is now the evening of 10/1). We are already planning a second trip to Disney and we will NOT be staying at The Swan. In fact, I am considering canceling my Starwood Amex as I also have a Platinum. This was a very, very disappointing stay at The Swan. I highly recommend that you stay elsewhere.
October 1, 2012
Rated 5 out of 5 by Marcy11 The Swans location was great ..
Easy access the parks via the bus and easy acces to surronding areas via taxi was great.. Lots of variety for food options at the swan and dolphin. Richard at the Lobby bar (Dolphin) was great!! and James at checkin made me feel very welcomed and was able to answer all of my questions.
March 25, 2014
Rated 1 out of 5 by CodePEZ Not Worthy of the Starwood Affiliation
As Starwood Platinum Member, I travel extensively on business. Several times a year—not often enough—I travel for leisure or vacation. In this case, however, it was the complete opposite. Instead of a relaxing two-night stay with the EPCOT Food & Wine Festival in our sights, we were subjected to a weekend filled with unacceptable service, disorganization, and “un-Starwood-characteristic” events.
My wife and I arrived at the Walt Disney World Swan on Friday afternoon. There were a few individuals in line to check-in, but no one in the Starwood Gold and Platinum Members line. We stood alone in the line for fifteen minutes while others were called to the front desk from the other lines. After finally getting our turn to check-in, the desk clerk did not acknowledge my Starwood Platinum status and handed me the room keys for a lower-level room with a garden view.
I had a confirmation in hand, clearly showing that I had booked a resort-view room with a balcony. Additionally, as a Starwood Platinum Member, an upgrade is supposed to be automatic. This was clearly a downgrade. The excuse, of course, was that there was simply no availability. Meanwhile, guests in the other lines were getting rooms on higher floors with resort views. We were meeting guests in the park, so had no choice but to accept the third-floor room.
We walked into the room and were thoroughly disappointed. I called Guest Relations and explained the situation. The customer service representative was apologetic, and offered an alcove room on the fourth floor. We accepted, and Bell Services delivered the room keys to our third-floor room. We moved our luggage to the fourth-floor room, and left the hotel to spend the evening at the EPCOT Food & Wine Festival.
We returned from the park after 11:00pm. Walking down the corridor, we noticed a room service tray on the floor in front of our fourth-floor room. The room keys did not work, so we traipsed down to the front desk. The desk clerk tried to explain that our luggage had been moved back to the original third-floor room because of a maintenance issue with the fourth-floor room. We were clearly upset. The night manager tried to explain, but the story was not making sense. We spent the night in the original room.
The next morning, the hotel manager called to explain the situation. The hotel rented our fourth-floor room because someone failed to enter it properly in the computer. When the new guests arrived to the fourth-floor room, they discovered our luggage and called the front desk. The hotel’s housekeeping service moved our luggage and electronics to “lost and found.” As we stood at the front desk during the confusion on the previous evening, the hotel bell services realized where the luggage belonged and rushed to get it to the third-floor room before we noticed.
In an attempt to make the remainder of our stay pleasant, the hotel manager made available the Presidential Suite as well as a few additional amenities. The twelfth-floor room was spectacular for the few hours we had to enjoy it. The drama and disorganization of this hotel made it difficult to enjoy the weekend in the park. All of this could have been avoided if the hotel lived up to the standards of a Starwood property and honored the fact that we are Starwood Platinum Members. At the very least—and to prevent this debacle—the hotel should have simply given me the room I originally booked. It is yet to be determined whether or not I will return to the Walt Disney World Swan.
October 10, 2012
Rated 3 out of 5 by BJG47 Nothing special
Clean, comfortable, dated room; below average continental breakfast; average pool; comfortable and spacious public areas. It is no better than your average, convention hotel. Mandatory "Resort Service Package" will greet you as an added expense. Parking fees will also add to your bill even if you self park. Restaurants are wonderful, and the bar scene is great.
March 24, 2014
Rated 1 out of 5 by katiek123 Swan
So disappointed, the Swan used to be a great hotel, not anymore.
The entire hotel needs updating, it just looks so old and tired.
Our room was damp, musty, smelled awful and the counters were actually sticky. There were puddles of water in the drawers and we found the last guest's contact case on the floor - so obviously the room was not vacuumed.
Very disappointed that there was no indication on the web-site that the tennis courts were under construction - only one court could be used.
Turning off the hot tubs at 9pm is ridiculous. None of the Disney hotels do that.
Lastly - went to the spa, which was very expensive, and again, the common areas need updating and of course the steam room was under construction.
Just disappointment after disappointment after disappointment at this place. Even as a SPG member, we will never stay here again.
August 8, 2012
Rated 1 out of 5 by CLR1 Everything is inconvenient
No vending machines. No soda or beverages available in entire hotel except for in restaurants. Only thing gift shop had was unrefrigerated bottled water. You had to go outside to the neighboring hotel and even then it was the same thing in the gift shop. Hidden on the first floor was a mini cafeteria with a small selection of cold drinks and snacks. Restaurants had very limited and disappointing menus. Thumbs down. Rooms were average.
August 3, 2012
Rated 1 out of 5 by notaswanfan First visit to the Swan
This was our first stay and we would not recommend the property. The staff was not helpful- very un-disney like, housekeeping broke into our room after we put do not disturb signs on our door.
We ordered room service and the waiter lied to my wife and told her there was not a gratuity on the bill for him which I caught thankfully- very dishonest.
they lied to us about where the boat takes you for Epcot and how easy it is to get to the parks from the resort.
Management was not helpful either.
Overall, dissapointed is the wrong word, disgusted is the right one, we will not be back.
August 13, 2012
Rated 5 out of 5 by Zee23 This hotel offers first class family enjoyment
Beyond the outstanding location, restaurants and facilities offered to the guests; the people working for this hotel truly make the difference. Every staff member treat the guests like they are special and make the extra effort to ensure your family is enjoying all aspects of their vacation! This is our eighth time visiting the property and we keep returning because we feel so welcomed and valued as a guest. We feel part of the family and would highly recommend this hotel to anyone. The hotel creates family memories that will last a lifetime!
March 18, 2014
Rated 5 out of 5 by barb257 swan hotel
Overall a great place to stay esp if you have kids going to the parks, as i do not get into the parks this was a good place to relax as there are plenty of park like areas and trails as well as close to boardwalk to walk to and enjoy.
Only issue was checking in, 1st room was very musty and I get headaches from any milder or mustiness or chemical odors, easily changed after going to desk but they were not too understanding..... 2nd room smelled like bleach was used to wask it down, went back and 3rd was better but still had cleaning agent smell, they finally offered to hypoallergeically reclean the room to rid the odors and 2 hours later I had a room I could live in... Why not offer that initially? Other than that, the hotel is great and I'd stay again!
March 19, 2014
Rated 5 out of 5 by 3tink3 Bring ear plugs
I have stayed several times at this hotel, great loocation, wonderful beds, love the size of the rooms. One of the biggest problems is the noise in the hallways and the other rooms. The walls must be made of paper. You can hear everything coming and going in the hallway and even from the rooms next to you, including the toilets, showers. Not that this is the hotels fault, but you would think that people could be a little more considerate when coming and going not only early mornings and late nights (I understand this is Disney )in the hallways. Also, the doors slam everytime soneone opens them, including housekeeping.
January 13, 2012
Rated 4 out of 5 by TravelerB Some Good, Some not so good
The facilities outside of the room were fantastic, pools, outdoor areas, landscaping. Room was just average, when you ran water in sink, toilet bubbled, drapes were torn, and windows filthy. Evening order breakfast card not picked up 1 of 3 nights, a free breakfast voucher was later provided. Restaurants struggled to keep up with demand and this was not peak season.
March 3, 2014
Rated 5 out of 5 by Hambone55 Swan Rocks!
Nice Disney property close to all the attractions.
March 24, 2014
Rated 5 out of 5 by Oakie79 Awesome room and location
Here for a conference. Great room with really nice amenities. Great venue being close to the Boardwalk. Perfect to walk around.
March 23, 2014
Rated 5 out of 5 by BTAM Great Atmosphere
First time staying at The Swan, was pleasantly surprised to learn I could enjoy The Swan, The Dolphin and The Boardwalk at the same time.
March 23, 2014
Rated 4 out of 5 by Damita31614 Great hotel for family getaway
Big ang comfortable rooms, excellent service, close to Epcot and nice surrounding areas for all.
March 22, 2014
Rated 5 out of 5 by HHI19 Great accommodation of Disability
Thank you for taking care of our accommodation needs, At check in, we were upgrades and received a room close to the elevator so we didn't have to walk distance, it was perfect. Within the hour, the microwave arrived so we could heat the heat pack for our back injury. It made our stay so comfortable. Thank you very. Much!
March 20, 2014
Rated 1 out of 5 by anmdo We won't be back.
It started at check in...
we arrived approx 11pm with 2 kids in tow. I went to check in and was informed they had our reservation at the dolphin not the swan. The bell man had already unpacked our car so we packed everything back up and drove over to the dolphin. I proceeded to the check out desk. Obviously there was some issue as the front desk person had to make several phone calls before she had a room number for me. Meanwhile I checked my confirmation email which WAS from the Swan (not the dolphin) confirming my reservation for a 2 queen bed room w/ resort view, etc. Then the front desk person proceeded to tell me we were in a 2 double bed room which is where I stopped her (I knew there was a reason I picked the swan over the dolphin--swan is kings and queens and dolphin is kings and doubles). This lead to several more phone calls and ultimately we were told there was no room at the swan that night (even though I had made the reservations in June of 2013 and we were checking in Feb of 2014) but they would discount our room rate and transfer us to the swan the next day. Our room package also included breakfast in the am and when I asked about that the front desk person had to again disappear to the back room. She was unable to find the vouchers for the whole stay but gave us one for the next morning and we were told to ask for the remainder of the vouchers the next day. We were told the hotel would take care of moving our luggage the next day and they would call me on my cell when our room was ready.
The next day we left early for the parks and called to let the front desk know we were out of the room and the luggage could be moved anytime. After a full day at the park we came back to change for dinner around 4:30 (I hadn't received a call but was after general check time) and were told there were no rooms yet at the swan. At this point my husband asked to talk to a manager who ultimately got us the room we should have had the first night. We had to ask again for the breakfast vouchers which we did ultimately get. Then when we went to check on our luggage at the bell stand they had no idea where our bags were. They did finally find them and send them up to the room--10 min before our dinner reservation. Interestingly there was another gentleman at the checkin desk at the same time who had checked in less than 30 min earlier and came to the front desk to check out. He stated he was disappointed with the process, room, and frustrated with the $18 resort fee (to cover 2 dasani waters, internet, and health club usage they say). He checked out and left. Now for our trouble, the manager did provide us with 4 dinner vouchers for use at the hotel which was nice, however the voucher excluded Shula's, BlueZoo, and Il Mulano---the 3 nice restaurants in the hotel---quick service was included.
Another night my husband asked the bellman to get a bag from our rental car and put it in the room while we were at dinner--he even wrote all the info down. Not surprisingly, when we returned from dinner there was no bag and when we called down to the bell stand they had no idea what we were talking about.
I really don't have a lot good to say about our experience. The pool was nice but they close the slide at 4pm (which is what our kids were excited about). The location is great--easy walk to epcot or hollywood studios and bus to every where else. Restaurants were great. Decor is outdated and overall just average. Rooms are adequate but nothing special and certainly not worth $350/night. I have stayed on Disney property greater than 20 times and have never had an experience like this. I know these hotels are not managed by Disney and it shows....Disney is know for top notch serve and quality and this hotel definitely didn't meet Disney standards. The only thing Disney about this hotel is its location. Pick a real Disney property---you will be much happier.
March 4, 2014
Rated 1 out of 5 by jbee Not even close to "exceeding my expectations" like the Disney tag line promises
I was extremely disappointed by my stay at Disney on several levels :(.
1.) Service was terrible!
- I was with a conference group and went to the Italian restaurant for happy hour. While waiting for a table we ordered a drink at the bar. When we got our table we ordered another round from the waitress. When she heard we had orderedd our first round at the bar - she slammed down one of the empty beers on the table and told us she wouldn't help us and walked away. This was shocking! I have never had such poor wait service. I have a whole table of witnesses that couldn't believe how rude and terrible this was.
- On our first night we walked all along the Boardwalk looking for a place to eat with availability before 9:45 pm and were out of luck. We learned our lesson and made reservations for the next two nights of our stay. On the Friday of our reservation we went to Big River at our reservation time (8:00) and were told that they stopped serving dinner at 5:30. We were obviously confused and said we had a reservation. The hostess than said that the they had a fire so couldn't seat for dinner. There was no "I am sorry" from the staff - and they had done nothing to get in touch with us or to try and get us into another restaurant. We were once again out of luck for dinner and the Disney staff took no care. I DECIDED TO COME HOME AND WRITE THIS WHILE I WAS ON HOLD WITH ROOM SERVICE FOR 10 MINUTES WAITING TO ORDER DINNER AND LISTENED TO THE "AT DISNEY WE EXCEED YOUR EXPECTATIONS LINE OVER AND OVER AGAIN" - WHAT A JOKE! You didn't even meet expectations - yet alone exceed them.
- On the night before I left I made arrangements for a cab for the airport. I talked with the valet that dinner time would be busy for a cab so we agreed on a good pick-up time at 4:30 pm. At 4:30 AM I got a call from the taxi saying it was waiting. WHAT?! 12 hours early :( I later adjusted my pick-up time to leave earlier than 4:30 pm - telling the valet that I already had a reservation but was moving it up an hour. They obviously didn't adjust my reservation - just gave me a new one. I got a message from another angry driver at 4:30 pm saying he was there waiting - even though I had already left the hotel.
- I arranged for a late check-out the night before I left. At 8:00 am I was woken up (remember that 4:30 am taxi call) by housekeeping saying that they were there to clean since I was checking out. WHY IS THERE NO COMMUNICATION BETWEEN THE STAFF?
- the outlet used for the coffee maker was dangerous. When I unplugged the hairdryer the prongs were very hot and almost burned me.
- every time the bed was made it unplugged the bedside lamp and clock due to poor outlet placement. I had to move the wrestle with the bed and plug things back in every day.
- the door handle was sprung and looked like it didn't close all the way.
Ugh. I will not ever stay at Disney again and I am passing along all of my problems to the conference organizers. We all spent a lot of money while at the resort and got bad service and a poor room in return.
March 4, 2014
Rated 5 out of 5 by GPJoe48 GrandPa
Great experence Great location Comfortable room Welcoming
March 21, 2014
Rated 5 out of 5 by Even Better than the negative reviews
I was hesitant to book this hotel after reading the negative reviews indicating that this hotel is dated and the rooms had a musty smells. Nothing could be further from the truth. I stayed here over 20 years ago in the Dolphin and it has hardly changed. We were originally booked into a room on a top floor of the Swan that overlooked the front entrance but it also overlooked a lower flat roof so we asked for a room with a better room. No problem. They moved us to a room on a lower floor with a balcony view. I was more impressed with the maid service in the first room which showed greater attention to detail. That care makes me more comfortable in a room. We found the room very quiet and the staff friendly and accomodating. Definitely would stay again. The only negative worth mentioning is that the hotel halls were extremely cold and my husband who attended a conference said the meeting room was so cold he had to go back to the room to get his jacket.
March 19, 2014
Rated 2 out of 5 by Minnie2014 I will not be staying again
This could be a great place to stay with some work. There is a lot of delayed maintaince. One out of 3 whirlpools worked somewhat, one jet worked. I was charged $40. for 2 cups of coffee and a bagel at the Java Bar. Early check-in means 2 PM? My room rate was ok but I was charged another $65. per night in fees and taxes.
March 19, 2014