Rated 5 out of 5 by Sundance2 Definately 5-star service
Every employee at the Swan we came into contact treated us as highly valued customers. We have traveled the world and never experienced service as accommodating as this. Heavenly beds, quiet and relaxing. Great pools, excellent Italian restaurant and wait staff. Had no concerns about missing any Disney experiences at this hotel. Faster access to several Disney World attractions than many Disney hotels. Disney boat transportation got us out of the parks quickly during peak hours (e.g., following fireworks). Disney Boardwalk within walking distance for shopping, food, nightlife. Great vacation experience.
July 19, 2014
Rated 5 out of 5 by bob2099 Great in park experience
Gorgeous grounds, minutes by wak or boat to Epcot or Hollywood Studios make it a perfect location for a Disney World vacation. Friendly staff and great restaurants and enterntainment in the immediate area make it fun for the whole family. Heavenly room features make sure your well rested after pounding the Disney pavement all day.
July 30, 2014
Rated 5 out of 5 by Rockman49ners Quality of Service
Great hotel to stay while visiting World Disney... quality of service by the staff was excellent and very secured.... transportation to different theme park was excellent either by bus or boat.
July 31, 2014
Rated 5 out of 5 by Emily21 Emily Segura's 21st Birthday Stay
Room Service Captain Andrew Diamond went beyond expectations to make Emily Segura's 21st birthday celebration a success! Assistant Pastry Chef Emily Ruby did an exceptional job making Emily Segura's 21st Birthday cake extra special and delicious with hand painted red roses! Assistant Pastry Chef Emily Ruby gave Emily Segura hand made chocolates made by Chef Laurent Branlard !
July 29, 2014
Rated 2 out of 5 by hew111 SPG/Disney
This hotel has identity issues since it is an SPG hotel on Disney property. Unfortunately it feels like neither entity claims responsibiltity for it. You don't get the Disney treatment since it's not a Disney hotel but you also don't receive the usual SPG level of treatment either. They skip over your status recognition and charge extra for things that are included at other SPG properties like bottled water, parking and business center usage. I was able to get them to waive the resort charge upon checkout as a result of my Platinum status but I had to be proactive.
December 21, 2011
Rated 1 out of 5 by wjc3 Never stay here again
Booked and paid deposit for Disney vacation 7 months in advance. 5 days before arrival get a call saying "sorry no room for you on the first night. We are moving you to the Animal Kingdom resort for the night. Had to then pack up and move back to the Swan on day 2. had rearrange all our planned fast pass times and our dinner for the first night all of which were booked 60 days in advance. They "upgraded" to a resort view balcony room. However, door was so off alignment there was light pouring in from the hallway all night. The toilet kept flushing all night and the walls were paper thin and we could hear the infant screaming through the night next door. I will never trust this hotel again.
April 19, 2014
Rated 5 out of 5 by Ann1969 Great family vacation stay
Our family stayed here for 4 days on vacation. We didn't go to the parks or other tourist attractions. We purposely just stayed at the Swan to relax. We really enjoyed the pools. They are very nice and the whole property is very well maintained. They had a lot of fun activities going on at the pool (contests, games, etc) and the staff (at pools, cabana restaurant, paddle boat rentals, etc) was very friendly. We also really enjoyed how you can walk to Disney's Boardwalk.
July 25, 2014
Rated 5 out of 5 by dawn413 Hotel Experience
Excellent location, efficient handling of registrations, check out and other concerns brought to staff. Would have welcomed a one time parking fee structure for stay of over 2 nights. keep up the good service.
July 29, 2014
Rated 4 out of 5 by Sheri20 The swan is a great hotel.......
The swan is a great hotel to stay at with family if you are planning on going to the theme parks the area has to offer. Close proximity to everything and hotel is very nice. The only thing I would say was an issue for us was parking. We paid the fees associated with the parking and after a long day at the parks we were forced to park very far away from entrance due to the fact valet parking uses first two lots. Employees use side lot and there was a lot that was always closed and when we asked why, we were not given a proper reason.
July 21, 2014
Rated 3 out of 5 by Lars62 Came for Conference
Did not have the expected experience. The décor is dated and seemed not clean. There were ants running around the frig area the whole time despite attempt to fumigate. One night, there was not water. There was not late night food on the premises.
The location and exterior appearance is great and would like to see some work put into bringing this hotel up to 'Disney' standard.
The conference rooms and food service were quite good.
July 24, 2014
Rated 4 out of 5 by Grumpy17 Excellent Hotel/Staff. Only a few minor fixes needed
My family recently stayed at The Swan for Thanksgiving. The hotel room was excellent, staff was very friendly. 2 things that need attention: 1) the wireless signal in the room was awful almost not usable. I had my iPad that I was trying to use and my 2 sons were trying to use their iPod Touchs. Very disappointed and not something that should happen for this quality of a hotel. 2) room carpet was dirty and need to be cleaned more often. The white socks of our children quickly turned black within minutes of running around the room. Not a big deal for me, but my wife was not happy by the lack of room cleaning/attention
November 29, 2011
Rated 4 out of 5 by ElleB Disney Friendly
Tried more then several Disney area hotels. This was a nice selection for our stay and offered the Disney amenities - for a better price!
July 26, 2014
Rated 2 out of 5 by miko30 Insects, inappropriate charges!!
So the Hotel is great, location and restaurants and lobby. But, I found a huge cockroach the first night then they gave us a 100$ credit . the next day found a huge spider. also they function as a small hotel so I asked for cream fro my coffee they charged me a dollar for the cream and 3 dollars for room delivery!! I asked for a knife and they charge 3 dollars delivery?? anybody see that weird?? the simplest courtsey is to get stuff to the visitor and not charge him for getting him stuff such as cutlery?? long stopry short I regard that as a rip off and certainly cheap behavior froma big chain hotel.
October 31, 2012
Rated 4 out of 5 by Teni Very nice hotel...
A very nice hotel with wonderful concierge staff. Clean and interesting to explore.
Enjoyed Shula's American Steakhouse!
Only two complaints: the $26/day charge for a one-time concierge service, even though I didn't leave the hotel for 2 days...seems a bit steep.
Also, the $21/day charge for water and WIFI. Also seems a bit steep when you consider many major hotels have free WIFI!
July 23, 2014
Rated 2 out of 5 by Eagle12345 Adequate
First time stay at the Swan. At check in they did not have a king size bed available, As requested during reservation and received confirmation as such. Entered the room to find water in refrigerator, called front desk took 5 minutes to a answer phone. Staff very pleasant and had frig replaced within the hour. Rooms are outdated, but location on resort makes it easy. Room walls are paper thin. First night, baby cried from 3:00 am non stop never heard an adults voice. Got. Up to find the room next to us unblocked and door ajar, called security took 15 minutes to arrive and another 5 minutes shouting through the door no one answered. Not hotels fault! Just sleepless night and 3 more to go!
November 29, 2013
Rated 1 out of 5 by Jody21 Did not meet expectations...
In additon to the rooms not being nearly as nice as other Westin hotels we have stayed in, the service was poor. We came back to the room from a full day at Disney and the room had not been cleaned. We promptly called to get clean towels and 45 minutes later we had them. An hour after getting to sleep, housekeeping was knocking on the door again with more towels. Housekeeping woke us up the next morning with more towel!
August 1, 2012
Rated 3 out of 5 by Mikey711 Very good but not as expected
Beautiful Hotel, but needs to work on staff, desk, concierge. They are generally burned out, and not much help, not much different from an average motel.
July 25, 2014
Rated 1 out of 5 by ChicagoDave Hotel was great in 1990 when it first opened but it still feels like 1990 inside today.
There was much confusion on line forums as if the Swan was built as a Westin, having just stayed there, I can confirm it was. However, that was in 1990, and it does not seem that any thing has been renovated since.
The lobby was small and dated, the rooms were average size, but the finishes were poor. The furniture and finishes appear original to the construction and look 25 years old. The bathrooms still have the original tile and there is not even a curved shower rod in the tub.
Proximity is great if you are going to epcot-- can walk right there.
One thing to note, I did not see that there was a parking charge of $15 per day before booking but there definately was.
Also, as a SPG gold member, i was upgraded to a room on the 5th floor that looked out onto a roof mechanical unit- could not have the balcony door open because it was so loud.
Too bad. Would not recommend staying here again.
November 24, 2012
Rated 4 out of 5 by StephM Great location and amenities
We stay at both the Swan & Dolphin numerous times throughout the year. Its a great hotel for proximity to Disney. Staff are very good, rooms are always well equipped and comfortable for both couples and when traveling with children.Love the beds!! We were a little surprised when we tried to check-in (at 4.45pm) that a room with a King sized bed (which we had requested) was not available for us. As we had a restaurant reservation at 5.30pm we had no time to wait around. However, just as we were leaving the desk, a room came free for us. While we did receive the room we requested on this occasion, we were shocked that almost 2 hours after check-in opened, there were still no rooms available and there was going to be no compensation (we are SPG Platinum members). Fortunately, we got our room otherwise we would have scored the hotel lower in this review.
July 21, 2014
Rated 1 out of 5 by Manju unresponsive staff
Very disappointed with staff. I had 3 rooms booked at the hotel and had to cancel one just before arrival. Only one off the rooms was available at check in at 3:30. That was fine as we would put all luggage into that room. I received the keys for the room that was not ready, but was told I would be contacted when the room was ready and they would tell me what room number we would have. No one contacted me and I went back to the desk at 6:30 to see about the progress. I was given the room number at that time. At the initial check in I was given the room passes, but was told that the computer was down and they could not print our names on the front side and I would have to come back later for that. They said our names had to be on the passes in order to get into the parks at the earlier time before opening.
When we returned to the hotel on Saturday after being at a park all day, we come back to a room that was not cleaned that day. I called and they said housekeeping must have missed that room.
June 25, 2012
Rated 1 out of 5 by WildandCrazyGuy I WAS SHOCKED
It started upon check-in and went down hill from there....shocking!
Four months ago we reserved a room with two double beds for three travelers only to find out that the hotel could only offer us a king with a pull out. "But it has a balcony" (which only fits two).
After our first full day of stay, we come back to the room in the late afternoon only to find that housekeeping has yet to be there. After a phone call, we leave the room and come back two hours later to find that the beds were pulled up, but the waist paper pails were still full and no towels were picked up or left in the bathroom.
The next morning, the phone rings at 7 AM advising us that we were due to check out the day before even though our reservations went through to the next day.
And that's just with the procedures.
The pool was small and hot giving no relief from the heat, the breakfast "coffee shop" was small and limited in offerings, and the 12 PM check out is restrictive.
However, you do not have to wait long for the elevators.
August 1, 2012
Rated 2 out of 5 by Mickey44 Disappointed
The location and access to Disney transporation were great, but we encountered a number of problems with the hotel that should have been easily remedied, but were not.
First, we were charged each day for wireless Internet in the room, but it never worked. We complained on the first several days of our stay and were told that the router had been down. It was never fixed, but, despite our requests, the corresponding charges were never removed.
We had earned a free night by staying at three Starwood hotels this summer. After earning that night, I confirmed with a Starwood representative that I could redeem that free night when I arrived at the Swan. During my stay, after a 15 minute wait with a Starwood customer service, I was told that the hotel would not honor the free night because I hadn't earned it at the time I made the reservation. I told this person that this was contrary to what I had been told previously, and she rudely told me that's too bad.
Also, the bathrooms were dingy and in desperate need of renovation or at least regrouting.
December 28, 2011
Rated 4 out of 5 by AD42 Loved the hotel and amenities, but the staff was awful
When we checked in we were told that our check-out time was 11am Sunday by staff member Matt. I told him my reservation stated check-out is 3pm on Sunday. He said I had to show proof of this! Shouldn't the hotel have the details of my reservation? The internet on my phone was not working at the time so I had to unpack my bags and find my I pad to see the reservation confirmation which indeed showed check-in 3pm and check-out 3pm. He was extremely unfriendly and made us feel very unwelcome! We also encountered problems with our room location. Besides having to deal with a horrible staff member we absolutely loved the hotel and area.
April 22, 2014
Rated 4 out of 5 by ncw30 Enjoyable Stay
The Swan offers a nice location (right next to Epcot) for a decent price. I was very pleased with my experience.
July 23, 2014
Rated 3 out of 5 by Trisha2 Better coordination of "green option" and in-room amenities needed
We agreed to accept the green option of tidying up our own room, but the front desk promise of automatic trash emptying and easy trade in of used towels was not without glitches. Guest services only delivered more towels and coffee, they didn't remove trash. Used towels and trash had to be given to the floor service staff who didn't seem to know why they were involved. Better coordination is needed.
Another major aggravation was the in-room coffee maker. It was a Mr. Coffee that had a brewer basket designed for small sized coffee bags. The coffee that was supplied was Starbucks large bags. Great coffee, but unsuitable in size to fit into the small brewer basket. The bag had to be literally stuffed in, causing the water to overflow and pour out of the machine during the brewing cycle. When guest services was called about the problem, they were aware of the situation and sympathic, but didn't have a solution. The only thing they did do was send up more coffee, which unfortunately didn't help a thing!
July 21, 2014
Rated 5 out of 5 by LFWms Wonderful hotel and location
We spent three nights at the Disney Swan and had a wonderful time. I had incorrectly booked a king room when I needed two queens (my husband and two daughters). Despite being pretty full, the receptionist was able to get me in a room with two queens and was very friendly in the process. The hotel is nicely decorated and well maintained. You can't beat this location with walking distance to Epcot and Hollywood Studios. We will definitely stay again!
July 18, 2014
Rated 2 out of 5 by KCtraveler Location, Location... and that's all.
I was very pleased with the location of this hotel, as it makes a park hopper pass very valuable as one can take the walk way to either Epcot or the Studios very easily.
However, beyond location, I have very few positive things to say. I was supposed to get an upgraded room type, and even though I asked about it 3 times, no one every touched base with me about it, and we were just in a regular room type for the stay. I also felt as though i was inconveniencing the staff if I had questions or even when I simply asked for four extra pillows. The pillows were not there when we returned 12 hours later, so I called back to remind them, and then they delivered 3. Sure, this is a small issue, but it just goes to show that this hotel does not seek to provide its platinum guests with the SPG service of many other hotels. It was also very frustrating to see high school students taking the elevator to higher floors.
The room did not feel all that clean and the hallway smelled of bleach the night I arrived.
Overall, I'm very disappointed by the service, as that is one of the most important elements of a stay in my opinion.
March 11, 2013
Rated 5 out of 5 by bre8 This hotel has great attractions, and excitement
Overall, the kids had a wonderful time ......I was happy, they were happy.............we had a great,and lovely time thanks to you all.
July 22, 2014
Rated 5 out of 5 by patti12345 Swan Dolphin
Everything was good. The restaurants were a little pricey. The apetizer we disliked was taken off our bill so that helped.
Did not like walking from Swan to Dolphin every time I had to go back to my room.
June 22, 2014
Rated 4 out of 5 by RanMich Ok
Ok but not what you would expect from a pricey hotel .One light was burned out over the bed and there was a cigarette burn in one of the lampshades. Its a very small room for the price
July 21, 2014