Rated 2 out of 5 by MHNH Poor Experience
I am a 15 year SPG Gold Member and recently stayed here. I was given a room next t the ice machine and elevator. And a very late night /early morning noise issue from teenagers in a nearby room went unaddressed. It was clearly not a preferred room or floor as most SPG hotels offer. Very poor experience.
August 4, 2014
Rated 2 out of 5 by London215 This hotel has bugs
I was very disappointed. This was my first time staying on Disney property and there was issue after issue that had nothing to do with renovations. First night there, my room smelled like mildew and I had spiders in my bed which I was told it was because of the balcony. The second room had ants crawling around in the vanity area. All things considered, I will say that the manager did her best to address the issues but for the amount of money you pay to stay on Disney property I would not recommend the hotel to friends or family!
August 3, 2014
Rated 5 out of 5 by Miichele GREAT Experience with family
It was busy but when the front desk saw that we were on the Gold/Platinum line, they recognized immediately at both the Swan and Dolphin. It was a special time for my family and they were sure to please us. JAMES at the front desk from the Swan,was wonderful. Every staff member had a smile on their face and were happy to be there. All were professional and it appeared they were well trained. What a relief! I had a better experience here, at the Swan &Dolphin, with service then one of the five diamond resorts my husband and I stayed at this past year.
Our room at The Swan had a balcony , it was nice but not for four people. many of Swan's rooms were being renovated at the time, so I understood. They did acknowledge and we were moved the next day to the Dolphin. They were extremely helpful with the move, upgraded us to a large suite and gave us a dinner credit. I did not ask for the credit but again, James was a passionate and professional employee of the Swan. He knew it was a special time for us.
When I travel, which is over 180 nights a year, I look for service, room comfort and convenience.
SERVICE was five star!
The Swan and Dolphin has great restaurants, you can walk to EPCOT and the Boardwalk, there are boats that take you to Hollywood studios and buses to Animal Kingdom , Magic Kingdom. The pools are nice as well as their grounds overall. The rooms were clean. Swan is a bit more subdued while the Dolphin can be busier.
I have been to the Swan and Dolphin since my son was younger, at least seven times before, for 15 years, and always had a great experience.I have been to all of the Disney hotels and always come back here to the Swan and Dolphin.
WE cannot thank you all enough for making our experience special. We will be back!!! We also told all of our friends and family.
August 16, 2014
Rated 3 out of 5 by Skiing2014 Worn dirty rooms
The room had all the deadly sins of housekeeping. dusty, musty room, moldy grouting, hairs in bathroom. Pillows were not up to Westin standard. TV Remote had a large piece of masking tape on it with the words " GOOD" written in marker on it. Hair dryer was covered in a film of hairspray and dust.
Service in the Garden Grove was horrific. Took 45 minutes to get water and soda and we found the server chatting at the hostess stand as our food sat under the heat lamp ready to be served.
August 22, 2014
Rated 1 out of 5 by SPGtravel827356 Construction and unresponsive staff
Planned a quick 2 day trip to Disney for my daughters 21st birthday. Before arrival the hotel was great and I had stayed at this location before and had a reasonable experience. This stay was a nightmare, They have construction going on and we were placed in a nice upgraded suite right below it (or so it sounded like) There were workers at 7 AM, Hammering at 7:30 AM, drilling at 8 AM. We were told they were not supposed to start until 9 and that they would call security 4 times, but the noise went on both mornings of our stay. My daughter wanted to rest before dinner, of course that was not possible either. We asked to be moved to another room or the Dolphin, but that was not available.
I am somewhat shocked but this has probably been the worst Starwood hotel stay I have ever had.
July 25, 2014
Rated 4 out of 5 by Mike223 Hotel in General
The hotel facility was very nice and the restaurants choices were great. Shula'sSteak House was a fantastic dinning experience and the location of the facility was awesome. Our beds were also extremely comfortable. That was the pro's. Now for the cons: Our room needed some maintance attention. Our shower ceiling had been patched but not painted over making it look run down. The cabinet door that kept the refrigerator was coming off the hinges. Our door lock latch was broke. We reported these issues to the front desk people and I hope they had them repaired. Over all, I would recommend this resort to my family and friends.
August 3, 2014
Rated 5 out of 5 by Dadiaha A beautiful Experience
This property lived up to it's magical expectations with such awesome gems that I plan to make another trip to explore more. The fireworks each night added more fun to each day. The staff are so hospitable and professional, they are a gift - they're tireless in their efforts to satisfy.
The event facilities and services are top notch and we had a great time at our event.
Just perfect for business or vacation! Thanks and keep it up.
August 11, 2014
Rated 1 out of 5 by DisneyDude123 Horrible Stay
Staff were not helpful and even rude at times. Customer service experience was terrible and was the opposite end of the spectrum of the service one receives at a Disney Hotel. It is also a nickel and dime mentality (i.e. if you have a fedex sent to the Hotel, you need to pay $25 for them to retrieve it for you). No recognition of SPG status, as they could care less.
August 11, 2014