Rated 1 out of 5 by Fargogirl Was supposed to be fun....
I thought this was going to be a Disney Magic experience - but fell short. Very little respect from the hotel staff - if any. Not resolution to problems brought to staff - including several calls to the management with a promise to be called back. Stay at a Disney hotel or resort.
April 23, 2015
Rated 2 out of 5 by NYCFRUSTRATED No Disney magic.
The hotel room we received was recently “renovated” however, the faucet on the sink fell off many times. The pipe work was making a clinking sound from the room above us and you could hear the staff late at night make noise as they took out the trash.
We were quoted two rates, one standard and one for an AARP discount. The front counter said we could have the AARP rate, we just needed to show the AARP card at check out ( our guest with the card was not with us at check in). Upon check out, the policy is they cannot change the rate within 5 days of the reservation. The staff needs to all be on the same page.
The food did not include many kid healthy options. It was impossible to get steamed vegies. We have a 14 month old. We are carful what we feed him. Given this is a Disney focused property, kid’s food, and healthy options should be a priority.
The bar by the pool had a very gross old stale liquor and beer smell. This seemed to fit since there were ducks swimming in the pool. No one seemed to care.
Co-mingled conference break out rooms and guest rooms??? We shared our floor with break out small conference rooms. There were only 4guest rooms on our floor. Every one of us had to navigate a sea of business people crowding the hallway on cell phones and in discussions. This is not fun with a stroller and in your swim suite. A serious design & planning flaw in the hotel layout was to have guest rooms in the middle of conference rooms.
To top it off, someone else called in an 8:00 AM wake up call. The phone was not working so they kept calling (it would ring but I could not answer it). Finally I unplugged it. All of this led to a security person banging on the door until I could get out of the shower an answer the door.
Last but not least, the hotel does not link the Disney magic bands with your credit card (only Disney hotels can do this). The hotel should work on this as it makes life much easier in the park!
Not what one expects from a Starwood property. The staff and hotel were just out of sorts and could not get their act together.
April 20, 2015
Rated 5 out of 5 by ljohn21 Amazing Hotel
The guest services at Swan are sought after for family. I'm a platinum member with Starwood but services at Swan outbeats other property by a big margin. I would like to Ada Chachun - Manager who does an exceptional services to guests and understand their needs to cater. I have to say management have done good thoughtful work by keeping people like Ada at the front office supervision
April 14, 2015
Rated 4 out of 5 by Twoscoops Another Great Stay
For the past six years we have stayed at the Disney Swan Hotel. The convenience and atmosphere is fantastic. My 23 year old son who is autistic loves this hotel always asks us when checking out, "Come again to the Swan Hotel again next year!" And we always say, "Yes we will". Your staff at the Garden Grill are so great with him and we appreciate how they do the little things for him. We also appreciate the acknowledgement of Richie's birthday. Thank you and we will be looking forward to our stay in 2016.
April 13, 2015
Rated 4 out of 5 by Penny334 All great except the pool...
Love the Swan. It's a great option at Disney.
However, they do advertise a lap pool...right on the website: "For the serious swimmers, two lap pools are available surrounded by sunny decks to enjoy a cool drink. '
The lap pools are indeed there but there's little chance to swim laps. The Swan pool has no lane lines and is filled with children at all but the earliest (coldest) morning hours. The Dolphin pool has one lane and is even more crowded. So if swimming laps matters to you, this is not going to work. Sadly, none of the Disney hotels has a lap pool. It's a little bit of torture to be somewhere with such wonderful weather and beautiful pools and not be able to swim.
Other than that, the Swan is almost perfect. Housekeeping was a bit hit or miss but it was a holiday week and they were likely stretched to the limit.
Treatment as a Gold Preferred Guest was very nice. The room upgrade was wonderful and everyone on staff is so very pleasant.
Il Mulino is a nice choice for dinner, and the proximity to the Boardwalk and ability to walk to Epcot and the Hollywood Studios make the Swan our best option.
If only we could swim...
April 5, 2015
Rated 4 out of 5 by FiDiBrian Excellent SPG Option Inside Disney!
We spent one night while in Orlando that happened to be our anniversary. As Platinum SPG members we were upgraded to a lovely suite and received a nice amenity to celebrate our anniversary as soon as we got to the room. We really enjoyed the seafood at Blue Zoo. Karaoke at Kimono's was a blast. The pool is a good option, particularly when it's not crowded. Highly recommend this hotel which seems more "Westiny" than the last time I stayed there years ago. Access to Disney Parks is great.
March 31, 2015
Rated 4 out of 5 by ewingate77 Mostly great
Our stay was, for the most part, great. The only real complaint was that we tried to order room service Sunday morning for breakfast and could never get anyone on the line. I was put on hold for 20 min. Then called guest services and they tried for another 10 min. Frustrated, I gave up. Mind you, with no apology or explanation. Completely unacceptable.
March 31, 2015