华特迪士尼世界天鹅酒店

  • 美国
  • 佛罗里达州,
  • 布纳维斯塔湖
  • 艾波卡特度假村大道 1200 号
  • 邮政编码 32830
  • 地图
 

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Rated 3.8 out of 5 by 944 reviewers.
Rated 1 out of 5 by Very Bad Experiance I stayed at the Swan for Marathon weekend and the overall experience was terrible. Upon arrival I was greeted with an $18/day parking fee, which does not happen at the Disney Hotels. I had to switch rooms 2 times while I was there. The first room the heater did not work. And at 7 p.m. after 4+ hours in my room engineering determined it could not be fixed. The second room was not much better with a loud continuous knocking in the walls which engineering and security could not identify. I had asked that my room not face the lagoon as the boats from Epcot blow their horn throughout the day and I wanted to sleep during the day after running in the morning at 5:30. After 2 failed attempts they finally found me a room. During the experience I left 4 unreturned calls with the manager. Which I found interesting that given the hotel was completely booked the manager was not around. They did nothing for me as a guest or a member of their loyalty program. Very Poor experience for the Westin Brand. January 13, 2015
Rated 1 out of 5 by Negative experience The staff is not informative, or hospitable. I experienced very long wait times when asking for hotel confirmation, and for a receipt of my hotel stay. It seems that their staff needs more training on how to care for their guests during their stay. The room was clean but they provided just the bare comforts. The bathroom however was not has clean and smelled. We also had problems with the air conditioning which were not resolved during our stay. The bell men were not very helpful and had poor attitudes as well. In room dining, needs work as well, with the meals arriving cold, not seasoned very well and problems with my orders. I ordered cappuccinos and they arrived cold and were not well prepared. This is not what I am accused to experiencing at a 4 star resort and I hope that they can get their act together. January 17, 2015
Rated 5 out of 5 by Customer Care - Well Being I have never seen the excellence portrayed better than that of the SWAN. I can't begin to tell you how pleased I have been over the years I have stayed here. Never had a negative experience and all positive stays. The facilities are absolutely the best and location is premier. January 7, 2015
Rated 4 out of 5 by room by elevators bad room by elevator was very noisy. they promised free christmas movies at 830pm which would have been perfect but the movie never started on time if at all, even after calling the front desk three times. other then that it would have been a five star stay. the hotel workers are very nice and work very hard to make your stay great. December 27, 2014
Rated 1 out of 5 by Not Worthy of the Starwood Affiliation As Starwood Platinum Member, I travel extensively on business. Several times a year—not often enough—I travel for leisure or vacation. In this case, however, it was the complete opposite. Instead of a relaxing two-night stay with the EPCOT Food & Wine Festival in our sights, we were subjected to a weekend filled with unacceptable service, disorganization, and “un-Starwood-characteristic” events. My wife and I arrived at the Walt Disney World Swan on Friday afternoon. There were a few individuals in line to check-in, but no one in the Starwood Gold and Platinum Members line. We stood alone in the line for fifteen minutes while others were called to the front desk from the other lines. After finally getting our turn to check-in, the desk clerk did not acknowledge my Starwood Platinum status and handed me the room keys for a lower-level room with a garden view. I had a confirmation in hand, clearly showing that I had booked a resort-view room with a balcony. Additionally, as a Starwood Platinum Member, an upgrade is supposed to be automatic. This was clearly a downgrade. The excuse, of course, was that there was simply no availability. Meanwhile, guests in the other lines were getting rooms on higher floors with resort views. We were meeting guests in the park, so had no choice but to accept the third-floor room. We walked into the room and were thoroughly disappointed. I called Guest Relations and explained the situation. The customer service representative was apologetic, and offered an alcove room on the fourth floor. We accepted, and Bell Services delivered the room keys to our third-floor room. We moved our luggage to the fourth-floor room, and left the hotel to spend the evening at the EPCOT Food & Wine Festival. We returned from the park after 11:00pm. Walking down the corridor, we noticed a room service tray on the floor in front of our fourth-floor room. The room keys did not work, so we traipsed down to the front desk. The desk clerk tried to explain that our luggage had been moved back to the original third-floor room because of a maintenance issue with the fourth-floor room. We were clearly upset. The night manager tried to explain, but the story was not making sense. We spent the night in the original room. The next morning, the hotel manager called to explain the situation. The hotel rented our fourth-floor room because someone failed to enter it properly in the computer. When the new guests arrived to the fourth-floor room, they discovered our luggage and called the front desk. The hotel’s housekeeping service moved our luggage and electronics to “lost and found.” As we stood at the front desk during the confusion on the previous evening, the hotel bell services realized where the luggage belonged and rushed to get it to the third-floor room before we noticed. In an attempt to make the remainder of our stay pleasant, the hotel manager made available the Presidential Suite as well as a few additional amenities. The twelfth-floor room was spectacular for the few hours we had to enjoy it. The drama and disorganization of this hotel made it difficult to enjoy the weekend in the park. All of this could have been avoided if the hotel lived up to the standards of a Starwood property and honored the fact that we are Starwood Platinum Members. At the very least—and to prevent this debacle—the hotel should have simply given me the room I originally booked. It is yet to be determined whether or not I will return to the Walt Disney World Swan. October 10, 2012
Rated 3 out of 5 by Over priced for the experience The hotel is nice enough and clean enough, but not so special as to merit the exorbitant cost. The decor is outdated and a bit shabby. There are no vending machines or mini-bars close to/in the room. The most unpleasant aspect of my stay was the high price of the food, especially considering the quality. It was impossible to order a reasonable breakfast (for one) for less than $25.00. I often paid more and the quality was below average. Some of the food was OK, but never worth the price. Room service was fast--usually 15 minutes. There is absolutely no reason to return here. November 21, 2012
Rated 5 out of 5 by Great WDW Hotel A great property in WDW, which you could enjoy the free transportation system, extra magic hours and dedicated FP+ service (although in two of the four Disney parks no one checks your room keys, just a public FP+ desk). Room was nice and they did value Platinum customers with bunch of Emails and upgrades. Even with the "Make a green choice" door-tag, housekeepers still managed to replenish some bottled water and take out trash, a nice touch. Restaurant was good as well, sashimi in the Japanese restaurant was very fresh! Also I like the chance to greet Pluto and Goofy during weekend breakfast. :) This hotel will be my first choice in WDW. March 5, 2014
Rated 2 out of 5 by Room for improvement I'd recommend this hotel to others solely because of its location. Otherwise, you can do better. For example, finding the maid's artificial fingernail on the carpet was absolutely disgusting. And the resort fee is confusing. We were supposed to get Wi-Fi and the fitness facility for free, but in both instances the information/signage indicated that fees were payable on usage. And why do you close the fitness facility at 9:00 p.m.? Getting our $5 green vouchers was a headache. They were supposed to be left under the door. They weren't. A call to the front desk directed us to the concierge desk. A visit to the concierge desk resulted in a perplexed look and direction back to the front desk. November 8, 2012
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