Rated 3 out of 5 by Sharoga69 Disappointed
We were disappointed from the beginning. Our initial room was located on the second floor and there was a drainage system attached to our balcony that had cigarette butts, wrappers, and rotten fruit floating in it. They moved us to the third floor and we had the pleasure of looking down and seeing the junk floating around for 6 nights. Twice during our stay our room was not cleaned. The pool chairs are rock hard! Guests were complaining about it constantly. They are meant to have pads on them, but no pads on any chairs except the few you pay up to $65 extra a day for. The hotel is just too busy! The Westin experience we are accustomed to just didn't happen for us.
March 4, 2014
Rated 3 out of 5 Westin Ka'anapali
While I appreciated the upgrade to an ocean view room, the room was not available until 3:45PM, even though they promised 3:00PM. My husband wasn't feeling well, otherwise this wouldn't have been a big deal. The biggest disappointment was the room was above the alley between whalers village meaning we heard the delivery trucks, the trash dumps, the recycle dumps, the backing up trucks, etc. Even with the door closed. I wish the front desk would have disclosed this as I would have opted for a room that was quiet without a view.
March 6, 2014
Rated 2 out of 5 Hotel Needs Some Improvements
Overall, some of the resort features were pretty nice. However, given this was a category six hotel, and cost me 12,000 points a night, I expected more. The beds were too soft, seemed like they've been in use for over 10 years, the rooms were fairly clean but looked really old. The only thing the hotel has going for them is its location right on the beach.
March 7, 2014
Rated 5 out of 5 by jj32 Perfect Experience
This hotel has everything - the staff was wonderful, from the lobby to the concierge to the pool attendants. The location is perfect- easy drive into the little town of Lahaina, but you don't have to drive at all-the beach is fabulous and the water is amazing, and there are great restaurants, shopping and beaches all along the beautiful oceanfront walk there. And of course the beds were soo comfortable! The hotel restaurants are fantastic, and there are other fantastic ones in walking distance. This was our second time here- we'll continue to come back to this one any time we come to Maui.
February 27, 2014
Rated 5 out of 5 by Chenley Great hotel but no balcony in small S tower rooms
We love staying here and the small room is perfect for us. My only "complaint" is that the small units in the south tower do not have balconies upon which you can sit. We did no realize this before and will be sure to ask for a north tower room in the future.
Also, WAY more kids this year (during school time) than ever before (and the "adult" pool is NOT in a sunny location.)
LOVED the canoe trip which left right in front of the place and snorkeling is fabulous right off the beach!!
March 2, 2014
Rated 4 out of 5 by BILLYD5 Disclosure
I was not thrilled to learn that I had a $30 per day charge added to my bill which I did not know until I checked in. I was told it covers parking, shuttles and 2 bottles of water.
I did not have a car so I did not need parking, the shuttle times were inconvenient so i spent a ton on airport transports and Taxis. So I paid $30 per day for water, if you included breakfast or lunch then perhaps it would be worth it.
March 3, 2014
Rated 4 out of 5 by lisakk had a great time
We just spend 7 nights here and had wonderful time. Only recommendation would be that you need to get a hot tub for families. I would also love it if there was a bar with music in the evenings. Thanks for a wonderful stay!
March 4, 2014
Rated 5 out of 5 by Darkwing36 Love this place...
My wife and I have stayed here a minimum of 6 times, absolutely love this hotel, the location, the facility and especially the staff at this resort are amazing.
Would recommend this resort everyday of the week and have. The spirit of Aloha can really be felt and you can just slow down and escape into relaxation.
We'll be coming back again and again.
March 3, 2014