Rated 3 out of 5 by Tc6846 The rooms need renovated
The hotel in general is nice but not as nice as the price would let you to believe. Our room was in need of a renovation. The balcony was peeling paint and rust everywhere. And the rooms are very small. The staff is fairly nice. We were there for a work convention and the bartenders did not acknowledge us. My husband Waite for 15 minutes for someone to take our drink order and finally decided he didn't want to order from them anymore. The pool side waitress was very nice though...
January 7, 2013
Rated 5 out of 5 by Ronda1184 The hotel stay was wonderful!!
The staff was always friendly, helpful, and professional. The facility was very nice, the food delicious, and the view was AWESOME!!! I will certainly return again. We had a wonderful time and stay. Thanks for such a great experience.
October 31, 2013
Rated 5 out of 5 by Mauitime Great Hotel!!!
This was our tenth year in a row to this hotel. It is an amazing property with a great location. The pool area is probably the best on the island. The room was very comforable; the view from the room was great. The staff were nice and the service was very good; we had a few non standard requests which were accomodated without issue. There are two things that could use some attention. 1) internet was not consistent (it would work for hours, then drop out/this happened at least once per day); I made a call to the internet desk and they suggested "keep trying, it will come back on". 2) the breakfast buffet was not up to typical Westin standard; fruit was very good as usual, but the hot food seemed a bit off. These two items were not of great inconvenience and we will definitely return to the Westin Maui. Mahalo!
June 30, 2012
Rated 4 out of 5 by Lauranlauren What a wonderful rest!
We've stayed at Westin Kaanapali several times over the past ten years ... this time was our honeymoon! We paid extra for ocean facing room, and it did not disappoint. Our room overlooked sunsets, pool ... high floor, and felt very special. We rested beautifully, and had a blast. Special shout out for the complimentary champagne ... thank you! Special note: we checked out after 3 days to visit Wailea. Wish we'd just stayed at Kaanapali ... much preferred the hotel and staff.
September 19, 2012
Rated 5 out of 5 by JodynBill Better Than Ever!
We have been frequent guests at the Westin Maui Resort and Spa over the last decade, and we are very happy to see that the facility continues to be well maintained and well staffed. Its location is ideal----climate, beach access, golf, etc.---but the real value is in the remarkably welcoming staff. Bellman Will, cabana staff Henry, Kili and Ku'uipo, waitresses Alison, Lupe and Babes---all made us fell right at home. Kudos to Greg for keeping this property a piece of heaven!
December 15, 2011
Rated 4 out of 5 by Pammy4 This hotel had amazing views of the ocean and sunsets
We enjoyed our stay at the Westin Maui. The service was excellent except for when when we first got to the hotel. We waited awhile for someone to take our car and there was no one to take our luggage (so we took it up ourselves) not a good first impression. Room was ready when we arrived though so no waiting for that. Concierge was very helpful and informative. Many pools but only one hot jacuzzi. One in grotto but was disappointed to find it wasn't heated.
July 30, 2013
Rated 3 out of 5 by Carmen45 Great pools
When you first walk in, the hotel is beautiful.
The positives: very friendly front staff, wait persons and maids. The show at the luau was entertaining for adults and young children. Whaler's village is next door and has great options for dining and shopping. Front Street close by for more dining and shopping options. Great beach location for scenic walks on walkway or beach. Four beautiful pools that, in general, are kid-friendly.
What needs improvement: small rooms with minimal storage and bathrooms that need to be updated. More information needs to be communicated to guests about the hotel upon check-in. Whoever supervises the large-slide needs to be able to deal with small children with empathy (who denies young kids from going down large slide for incorrect color band?). The food at luau should be tastier.
February 22, 2012
Rated 4 out of 5 by JBmaui100 Under construction
Wait until they finish construction unless you don't mind being woken up at 6-6:30am by the sound of construction overhead. We were not warned that this would be going on.
Other than that, this is a very fine hotel in a great location. The service staff was top notch and friendly.
They tout their "Heavenly Beds" but they were too soft for our comfort. Combined with the construction, we just didn't get the rest we expected to get being in Maui.
August 21, 2013
Rated 5 out of 5 by wolfeman Excellent Staff and Property
Just completed a 5 night stay at this beautiful property. We have been returning for our anniversary for 22 years. The Westin continues to exceed our expectations. Joven at the front desk worked hard to put us in an excellent room. The rest of the staff was always eager to make us feel like ohana. Our room was clean and comfortable and the resort was well maintained. We returned home rested and refreshed. We look forward to celebrating our 23rd anniversary at the Westin.
December 27, 2012
Rated 2 out of 5 by EandL Disappointing Service
- very slow poolside service
- useless coupons & promotions
- nickle'd & dime'd throughout resort
- limited F&B offerings
November 5, 2013
Rated 4 out of 5 by Rick311 Was expecting more
Overall this was a great place. We stayed for 6 nights. I was upset at check in that it took 30 min. to check us in even with a reservation number and then said we had to see if the room was clean even though it was 6PM. Our alarm clock wasn't bright enough to see, the second one was worse and the third one would not go off when set. The parking spots are small and people park over the lines and make it hard to park and the Valet service doesn't take into consideration that you already paid to park and charge another $18 a day. The deluxe ocean view rooms have delivery trucks for the whalers Village right below them that make a lot of noise. I know the Westin can't control them but should warn customers. It's still a great place to stay but for the price I would have thought these things would have been taken care of.
May 12, 2013
Rated 4 out of 5 by Mary616 Great location and pools!
Loved the location of this hotel. The hotel property is beautiful. The beach and walking path along the beach are so close and convenient. Many restaurants, bars and shops are so close if you don't want to drive anywhere. Very disappointed in the quality of the towels. Some were old, shabby and torn. Even after calling housekeeping and speaking to our housekeeper regarding this matter it still wasn't resolved. I love the Westin brand but was disappointed in that area.
October 31, 2012
Rated 5 out of 5 by MissingMauiAlready An awesome resort
We just returned from an incredible week at the Westin Ka'annapali... couldn't have asked for a better vacation. The resort was simply fantastic, and the staff was so helpful. I have to give a special 'shout out' to Michael C (the lobby host)... he had an amazing knack to be there to answer any question (or present you with your welcome shell lei), yet he was invisible at other times. And he always had smile & a friendly greating... what a great Westin representative!
August 9, 2012
Rated 5 out of 5 by Jimm1 Another great trip!
We spent 2 weeks at the resort with one week in a premium ocean view and the other week in a ocean view room and both were great-- Actually liked the ocean view room better, even though is was a little smaller. The facilities were fantastic and the pool, while crowded a couple of day (it was at Christmas Vacation time though), space could still be found. The slide was the key. My 6 year old went down it about 200 times over the vacation. The staff did a great job!
January 9, 2013
Rated 5 out of 5 by Crin the grounds were breath taking
from the minute you step into the lobby and see beyond, with the ocean as the backdrop, the view was majestic and breathtaking. After a very long flight, it's nice to be greeted with such warmth and appreciation. by the hotel's well chosen staff.
There was no disappointment or let down with this property. It was hard to leave
October 12, 2013
Rated 4 out of 5 by WeekInMaui Great hotel, but undergoing renovations
Hotel rooms are "tired" and need to be updated - management is currently doing so, but in the interim the construction noises can be very disruptive during the day. However, resort amenities are great and Relish Burger Bar dishes up outstanding food. Location right near Whaler's Village is phenomenal! In-room internet kicks you off many times within short periods of time - very annoying.
September 22, 2013
Rated 3 out of 5 by BlakeB Disappointed
We had to put up with the sound of power tools drilling into walls and hammering from 8:00am through 5pm. The construction was obnoxious, I doubt I will give your hotel a bother opportunity. There was no relief from the loud noise, we came along way for a restful trip and had to cut our stay short do to your construction zone located a floor or two above our room. There was no warning or discount provided to us for this huge inconvenience. Thanks
July 21, 2013
Rated 5 out of 5 by Scott1 Grand Resort- Must Stay!
The Maui Westin Spa and Resort was an awesome experience. We stayed Feb 25 thru Mar 2nd 2013. We stayed there celebrating our 25th wedding anniversary. The staff was wonderful, from check in, room service, daily service, support staff and check out! The beds and room were so comfortable. The view was awesome. We wanted a relaxing and activity thrilled experience and we got it! The island of Maui is so beautiful and the Westin made it that much more enjoyable.
March 10, 2013
Rated 5 out of 5 by Puanani Awesome!
I live on Maui, but we had a little staycation due to the Tilapia Tournament. The location was optimal, it saved me a few hours of sleep on the commute from home AND I didn't need to worry about parking since we only had to walk over with our stuff.
All of the staff from front desk to valet were friendly and helpful. We all enjoyed the slides and pool (we had a hard time dragging our son out to head back home).
We're already planning our trip for next year.
September 6, 2012
Rated 4 out of 5 by Jenlou Beautiful hotel needing room renovation
One of the most beautiful lobbies and grounds we've ever seen........and so glad to be told a $64m renovation is starting. The room view of palm trees/waterfalls/ocean was spectacular. But the room itself looked like that of an ordinary motel room. We had to call maintenance twice - the screen door would not open and the toilet seat was broken and falling off! Needs painting. Furniture scuffed. Rust stains on tub drain - must have been there since the 70s
May 19, 2013
Rated 3 out of 5 by MartinandMarie Evidence of "Deferred Maintenance" Abounds
The ocean front setting couldn't be better with direct beach access. That is the good news. The not so good news is- had to change rooms due to a mildew/mold smell in the first room and this was after spending almost an hour at front desk to try and secure a good room. Next came the not so hot- hot tub experience. The only jacuzzi on property is an above ground, small, lukewarm hot tub that is almost impossible to get into if you older than 25 (it's a treacherous climb in). For a "resort and spa" the spa (which I had two services for me and my fiance) was more like the local YMCA with the tiniest dressing area and whirlpool in a dark corner (oh and it had visible mold and soap scum in it). I'm sorry Westin but the only reason I can give you three stars is for the location and the rest of the issues were avoidable on your part.
November 16, 2012
Rated 5 out of 5 by Steve52 Great Place to Stay!
Third time for us to stay at Westin Maui on Kaanapali Beach. Have stayed at other properties as well, but we are always treated so well by the Westin staff and love the location. Close to nearby Whalers Village and restaurants. Awesome pool area. Great beach spot. Love being there in March to whale watch right from the beach. Great landscaping...beautiful property. Staff at the front desk went out of their way to accommodate our requests. First class hotel!
March 18, 2013
Rated 2 out of 5 by bella2013 Beautiful Hotel, Bad Customer Service
The hotel, pool, setting, gym, and overall location are all amazing. The front desk staff and overall customer service was quite unsatisfactory. The check in process was laborious and not at all thorough. I had a confirmed rate in my reservation which they attempted not to honor resulting in 3 trips to the front desk and some assertive conversations. They did finally honor the reservation I made months ago, however, the staff was scattered and quite rude. Also, the activities schedule which seemed quite comprehensive was a bit of a joke as many of the activities didn't happen at all or were cancelled at the last minute much to the disappointment of my children. The poolside staff and housekeeping were very nice. As I mentioned - the setting and actual property are stunning, but there are many options in Maui, so next time I will likely find a place with better customer service.
September 3, 2013
Rated 4 out of 5 by Tamar22 This hotel
Overall I enjoyed my one night stay, relaxing by the pool having, well made drinks; that was all very enjoyable. My room on the other hand was not so amazing. The room had a horrible mildew smell that was overwhelming, and when we turned on our faucet the water was brown. The beds were not the most comfortable either, the sheets and blankets felt like paper. I feel that for how much I payed and how nice this resort is, I deserved better accommodations.
September 26, 2012
Rated 5 out of 5 by Patel24 Excellent Proprety
My Family and I aboslutely loved this facility. The views of the Ocean from our room and the facility were the best; and we could hear the calming sounds of nature all day long; Ocean, Waterfalls, birds in the morning.
The Breakfast buffet and selection every morning was awsome; tons to select from - hot and cold.
The facility had wonderful pools, waterfalls, and slides; my daughter loved seeing all the fish in the ponds, flamingoes, parots, birds ...
October 9, 2012
Rated 2 out of 5 by Andy Pay full rate to stay on a construction site
Checked at 11pm Friday night: one staff member, eight guests = 23 minutes
Woken up by construction elevator outside my window, power tools and sledge hammers hitting the concrete slab above my head = lack of sleep and rest (I took video on my phone of the noise ... It's crazy)
Requested a power adaptor = concierge sat and pointed me to the long queue at reception; security said they'd send one to my room (it never came); and express dial operator (rang out once) advised me to buy one from the lobby shop
I requested express laundry = no such thing
I spilt my drink in the bar by the pool = the waiters watches me mop it up with napkins
Great proximity to the beach: granted. But totally not fair to have to pay full rate and get two nights of thumping right above my bed.
Certainly didn't live up to the Westin brand pillars I am used to.
March 3, 2013
Rated 3 out of 5 by Garbageman Construction noise daily
No recognition for being an SPG gold member (no upgraded room). Awoke to construction noise each morning, and could still hear it while we tried to escape to the (busy) pool. Had we known the hotel was under construction (no info when booking), we would have stayed elsewhere.
Rooms were dated and not cleaned thoroughly upon arrival. I'm sure this hotel will be nice when constructions's complete - in the meantime, stay somewhere else.
July 14, 2013
Rated 4 out of 5 by Maui123 Location sells the place....
Seems like the facility has undergone several changes and improvements for the better, the staff friendliness factor is average, the location just cannot be beat though....we have come to Maui for the last 8 years for the holidays and stayed to the Westin for 7 of those years.... I was a bit disappointed this year (2012) as the they wanted to charge me for a cancelled umbrella charge of $37 after I dropped more than $8K on room/food for 10+ days.
January 5, 2013
Rated 3 out of 5 by Steve7143 The hotel has great service
The bed was not very comfortable and the hotel had to put a board under the mattress. Not something I expected to deal with while staying at a Westin. There was also a renovation being completed during our stay, which at times the noise from the construction became annoying when we were trying to spend time in our room at times during the afternoon.
September 27, 2013
Rated 2 out of 5 by Grand14 Construction!!
My biggest issue with this hotel is that they are undergoing a major renovation. However, you would never know that until you check in. The pool is awesome, but the staff (particularly one staff member) could not be any ruder than he was.
October 19, 2013