Rated 3 out of 5 by Carmen45 Great pools
When you first walk in, the hotel is beautiful.
The positives: very friendly front staff, wait persons and maids. The show at the luau was entertaining for adults and young children. Whaler's village is next door and has great options for dining and shopping. Front Street close by for more dining and shopping options. Great beach location for scenic walks on walkway or beach. Four beautiful pools that, in general, are kid-friendly.
What needs improvement: small rooms with minimal storage and bathrooms that need to be updated. More information needs to be communicated to guests about the hotel upon check-in. Whoever supervises the large-slide needs to be able to deal with small children with empathy (who denies young kids from going down large slide for incorrect color band?). The food at luau should be tastier.
February 22, 2012
Rated 5 out of 5 by wolfeman Excellent Staff and Property
Just completed a 5 night stay at this beautiful property. We have been returning for our anniversary for 22 years. The Westin continues to exceed our expectations. Joven at the front desk worked hard to put us in an excellent room. The rest of the staff was always eager to make us feel like ohana. Our room was clean and comfortable and the resort was well maintained. We returned home rested and refreshed. We look forward to celebrating our 23rd anniversary at the Westin.
December 27, 2012
Rated 4 out of 5 by Gatchy All good except....
When the storm hit, the hotel seemed to be at a loss in managing the dining volume. They had asked us to come back 2 hrs after we made the reservation, only to wait 1 hr more. Clearly the storm was not as strong in Kaanapali as it was expected to be but it is impossible to believe that all the hotel had to offer its guests were sub-par pizza. C'mon Westin, you guys are better prepared than that. All other aspects of our stay were good, though
August 11, 2014
Rated 1 out of 5 by Clifford21 Cleanliness is always a matter
First of all, there was no bottled water in the room on the day of arrival (we were told that we would have 2).
Secondly, I have saw / killed 6 bugs in 2 days.
None of the windows is being opened during the entire stay.
I don't know how the bugs can get in, but it seems room service didn't do any good job to clean my room.
I am extremely disappointed with the cleanliness of the room. For the price that I paid, I would expect it is, at least, a bug free, environment.
May 4, 2014
Rated 5 out of 5 by MissingMauiAlready An awesome resort
We just returned from an incredible week at the Westin Ka'annapali... couldn't have asked for a better vacation. The resort was simply fantastic, and the staff was so helpful. I have to give a special 'shout out' to Michael C (the lobby host)... he had an amazing knack to be there to answer any question (or present you with your welcome shell lei), yet he was invisible at other times. And he always had smile & a friendly greating... what a great Westin representative!
August 9, 2012
Rated 4 out of 5 by Mary616 Great location and pools!
Loved the location of this hotel. The hotel property is beautiful. The beach and walking path along the beach are so close and convenient. Many restaurants, bars and shops are so close if you don't want to drive anywhere. Very disappointed in the quality of the towels. Some were old, shabby and torn. Even after calling housekeeping and speaking to our housekeeper regarding this matter it still wasn't resolved. I love the Westin brand but was disappointed in that area.
October 31, 2012
Rated 4 out of 5 by ted29 Beautiful grounds, friendly staff
The Westin Resort & Spa was a truly relaxing experience. My wife and I celebrated our 49th wedding anniversary on this trip and couldn't have picked a better location. Only problem encountered was finding out on check-in that the room we reserved months in advance was unavailable. We were "upgraded" to the BeachTower, if a room right next to an elevator shaft is an upgrade. We went back down to the desk and were moved to a different room not as nice but comfortable.
April 8, 2014
Rated 5 out of 5 by AdamJK Excellent resort!
My wife and I have visited more resorts around the world than I can count, and this one really stood out, predominantly because of the extraordinary staff. Jennifer, the concierge, went way out of her way in helping us plan our stay, and every staff member we encountered was friendly, helpful and efficient.
The property is beautiful and most rooms give you stunning views of the sun setting over the pacific. The spa was also terrific. Excellent hotel in every regard.
January 7, 2014
Rated 4 out of 5 by Rick311 Was expecting more
Overall this was a great place. We stayed for 6 nights. I was upset at check in that it took 30 min. to check us in even with a reservation number and then said we had to see if the room was clean even though it was 6PM. Our alarm clock wasn't bright enough to see, the second one was worse and the third one would not go off when set. The parking spots are small and people park over the lines and make it hard to park and the Valet service doesn't take into consideration that you already paid to park and charge another $18 a day. The deluxe ocean view rooms have delivery trucks for the whalers Village right below them that make a lot of noise. I know the Westin can't control them but should warn customers. It's still a great place to stay but for the price I would have thought these things would have been taken care of.
May 12, 2013
Rated 3 out of 5 by Katie02 Not what was expected
We were very disappointed in the Westin. Maui was our 4th island and last stop. We had stayed at beautiful resorts on the other islands but splurged to stay at the Westin on Maui. It was the most expensive of the 4 hotels and not worth it. The clerk at the front desk upon check in was rude to us, the hotel manager was supposed to call the first night and never did, the room was old and tired. The pool area was nice although very crowded. Overall it was disappointed.
July 29, 2013
Rated 4 out of 5 by Phip Needs Improvement
I've stayed at the Westin Maui many times over the years. The hotel is in a convenient location with good facimilities suitable for family with kids. However, the hotel is old and becoming run-down with many areas requiring maintenance and upgrade, notably the beach tower. Also the clientele mix appears to have evolved to tour groups despite the expansive rates. I would not recommend this hotel for couples loking to relax or a romantic getaway.
July 30, 2014
Rated 5 out of 5 by Jimm1 Another great trip!
We spent 2 weeks at the resort with one week in a premium ocean view and the other week in a ocean view room and both were great-- Actually liked the ocean view room better, even though is was a little smaller. The facilities were fantastic and the pool, while crowded a couple of day (it was at Christmas Vacation time though), space could still be found. The slide was the key. My 6 year old went down it about 200 times over the vacation. The staff did a great job!
January 9, 2013
Rated 4 out of 5 by CoconutMaiTaiDenise The staff is what makes this hotel so great
I've stayed at the Maui Westin Resort many times and I keep coming back because the staff is so great - specifically Brent, Jose and Guy at the Relish Bistro Bar or as I still call it, Ono's Bar & Grill. Brent, Jose and Guy are top notch, first class, the best at what they do - which is to make guests feel welcome and comfortable; they're just like old friends!! Also on this most recent stay I was very impressed with the person who helped me when I checked in.
May 14, 2014
Rated 4 out of 5 by Guyman Loved the emenities
LOVED the pools and quiet a/c smoke-free room, front desk service was impressive and went above and beyond, express service was very polite and helpful as was the concierge, wait staff at the restaurants and at the pool were very attentive. HATED the parking!!! Too tight of spaces! Our car got dented TWICE - big dents!!!
October 5, 2014
Rated 5 out of 5 by AJAJ Excellent Service & Honest Staff
Our GoPro camera, extra batteries & accessories were mistakenly given to valet staff with used pool towels. After discovering our mistake we contacted lost and found and were reassured the items would be found. Staff was immediately sent to find the items. Not only were they found, they were delivered to our room, all pieces recovered. This is only one example of excellent service! Excellent Hotel. Beautiful grounds, views, clean beach and friendly staff.
June 15, 2014
Rated 4 out of 5 by Jean321 Beauty in Paradise
This is my second stay at the property,. The re-do on the rooms are great, with a couple of exceptions. I miss a bathtub to just relax in! Saying the room sleeps 4, with two double beds instead of 2 Queens, is a stretch, unless all 4 are children. The new glass balcony facades are wonderful!
The spa in the pool area was not working for all but one day of our stay, which was a disappointment, as I enjoy that relaxation, also. Other than that, a superb property!
February 5, 2014
Rated 4 out of 5 by bonnieb2000 Beautiful Location
The hotel was beautiful. However, each time I approached the front desk there was a wait. Housekeeping was inconsistent. Some days we received extra towels and coffee for our party of three, other days we did not. The Ocean tower where our room was located was a little noisy for the early AM deliveries for the restaurants. Finally, the hotel is being renovated..this was never mentioned, not a check-in or when we reserved. Jack hammers at the pool=not relaxing.
August 29, 2013
Rated 5 out of 5 by ross87 amazing hotel!
We had an amazing vacation at Westin! our room was beyond beautiful, with an ocean view and a very comfortable bed) everything was very nice, staff always helpful, especially Jason at the front desk. The hotel itself is very beautiful along with the premises and a nice beach. The location is great also with many places to eat and shop within a 2-5 minute walk. I can definitely suggest this hotel to those wanting a great get away location in Maui.
July 9, 2014
Rated 5 out of 5 by Puanani Awesome!
I live on Maui, but we had a little staycation due to the Tilapia Tournament. The location was optimal, it saved me a few hours of sleep on the commute from home AND I didn't need to worry about parking since we only had to walk over with our stuff.
All of the staff from front desk to valet were friendly and helpful. We all enjoyed the slides and pool (we had a hard time dragging our son out to head back home).
We're already planning our trip for next year.
September 6, 2012
Rated 5 out of 5 Right in the middle of paradise
The Westin Resort is right in the middle of paradise. Wonderful ocean views from the rooms and the pool area. You can't miss the beautiful sunsets each evening. Hotel is a walk away from great restaurants and shopping. Service at the hotel was all around excellent. Staff were very hospitable/accommodating. The only negative was the rooms - they were very clean and comfortable, but a bit dated. Especially they bathroom. The accommodations could use an upgrade.
August 20, 2013
Rated 5 out of 5 by Scott1 Grand Resort- Must Stay!
The Maui Westin Spa and Resort was an awesome experience. We stayed Feb 25 thru Mar 2nd 2013. We stayed there celebrating our 25th wedding anniversary. The staff was wonderful, from check in, room service, daily service, support staff and check out! The beds and room were so comfortable. The view was awesome. We wanted a relaxing and activity thrilled experience and we got it! The island of Maui is so beautiful and the Westin made it that much more enjoyable.
March 10, 2013
Rated 3 out of 5 by MartinandMarie Evidence of "Deferred Maintenance" Abounds
The ocean front setting couldn't be better with direct beach access. That is the good news. The not so good news is- had to change rooms due to a mildew/mold smell in the first room and this was after spending almost an hour at front desk to try and secure a good room. Next came the not so hot- hot tub experience. The only jacuzzi on property is an above ground, small, lukewarm hot tub that is almost impossible to get into if you older than 25 (it's a treacherous climb in). For a "resort and spa" the spa (which I had two services for me and my fiance) was more like the local YMCA with the tiniest dressing area and whirlpool in a dark corner (oh and it had visible mold and soap scum in it). I'm sorry Westin but the only reason I can give you three stars is for the location and the rest of the issues were avoidable on your part.
November 16, 2012
Rated 5 out of 5 by Steve52 Great Place to Stay!
Third time for us to stay at Westin Maui on Kaanapali Beach. Have stayed at other properties as well, but we are always treated so well by the Westin staff and love the location. Close to nearby Whalers Village and restaurants. Awesome pool area. Great beach spot. Love being there in March to whale watch right from the beach. Great landscaping...beautiful property. Staff at the front desk went out of their way to accommodate our requests. First class hotel!
March 18, 2013
Rated 4 out of 5 by Pammy4 This hotel had amazing views of the ocean and sunsets
We enjoyed our stay at the Westin Maui. The service was excellent except for when when we first got to the hotel. We waited awhile for someone to take our car and there was no one to take our luggage (so we took it up ourselves) not a good first impression. Room was ready when we arrived though so no waiting for that. Concierge was very helpful and informative. Many pools but only one hot jacuzzi. One in grotto but was disappointed to find it wasn't heated.
July 30, 2013
Rated 5 out of 5 by Hotbutza What an experience!
I am a lifetime Platinum member and we had the experience of a lifetime. From the amazing ocean front suite upgrade to the pool cabanas to the complimentary full buffet breakfast everything was extraordinary. The staff were all very cordial and helpful. We would like to get used to this and plan to come back for 10days in April 2015. We want more of the same!
September 21, 2014
Rated 4 out of 5 by Hawaya Hotel Review
We have been in this hotel when it was first built and have been coming back yearly since then.
This hotel has a lot to offer for families, newly weds, and anyone else who enjoys relaxation and fun. The swimming pools are excellent especially they have an adult pool only which is great!
The location is just right it is between KAPALUA/Napili and LAHAINA . The weather in KAANAPALI is perfect. The staff are very friendly and accommodating.
July 22, 2014
Rated 4 out of 5 by Jenlou Beautiful hotel needing room renovation
One of the most beautiful lobbies and grounds we've ever seen........and so glad to be told a $64m renovation is starting. The room view of palm trees/waterfalls/ocean was spectacular. But the room itself looked like that of an ordinary motel room. We had to call maintenance twice - the screen door would not open and the toilet seat was broken and falling off! Needs painting. Furniture scuffed. Rust stains on tub drain - must have been there since the 70s
May 19, 2013
Rated 3 out of 5 by manx07 **** Major Construction****Noise
We have stayed many times at this Hotel,Upon arrival, found out the main building was being renovated.
We were put in the other tower,but when your out at the pool all day listening to drilling and hammering.
Its great that they are renovating, they just should have notified us .We had made our reservations a few months prior.
When i spoke with SPG they said they had only known for a month.Well they also could have notified us.
We will stay there again.
September 20, 2013
Rated 4 out of 5 by Tamar22 This hotel
Overall I enjoyed my one night stay, relaxing by the pool having, well made drinks; that was all very enjoyable. My room on the other hand was not so amazing. The room had a horrible mildew smell that was overwhelming, and when we turned on our faucet the water was brown. The beds were not the most comfortable either, the sheets and blankets felt like paper. I feel that for how much I payed and how nice this resort is, I deserved better accommodations.
September 26, 2012
Rated 5 out of 5 by Patel24 Excellent Proprety
My Family and I aboslutely loved this facility. The views of the Ocean from our room and the facility were the best; and we could hear the calming sounds of nature all day long; Ocean, Waterfalls, birds in the morning.
The Breakfast buffet and selection every morning was awsome; tons to select from - hot and cold.
The facility had wonderful pools, waterfalls, and slides; my daughter loved seeing all the fish in the ponds, flamingoes, parots, birds ...
October 9, 2012