Rated 3 out of 5 by arrowhead5m Platinum status unrecognized
We checked in early (9:00 am) & knew we would have to wait for a room. Front desk attendant said we would be upgraded to an oceanfront room. When we came back (2:00 pm) the room was still not ready and we were to be phoned. At 5:00 went back to front desk after never receiving a call. Assigned an ocean view room and told there was not any ocean front rooms or suites. received regular room keys and not platinum keys. Made a trip to exchange keys. Checked on internet and ocean front rooms & suites were available. Platinum keys didn't get us anything special. Never once thanked for being a loyal starwood customer. Oh well....
May 9, 2013
Rated 4 out of 5 by Hardin11 Good location
I stayed here on points, so my review is not based on what I paid for the room. SPG is a great program. This hotel is lovely on the main lobby level, but the rooms need some updating and maintenance. The soundproofing was bad, we could hear the man snoring above us each night!. Be aware, this hotel will NOT check you in until 3pm.
The location is great for walking to a number of restaurants and the shuttle will take you into Lahaina and the other SPG hotels in the area. I took several of the yoga classes offered. That was a nice surprise.
May 13, 2013
Rated 5 out of 5 by RyanV FANTASTIC!
The place was absolutely awesome. Our room was clean and comfortable; the lobby blew us away as we walked in; the pool/ponds area was beautiful; the pools were not too crowded, big, fun, etc.; the beach was awesome. It is pretty expensive but I guess you get what you pay for. The only complaint that I have is that the restaurant on premises (Ono) was too expensive. We could get similar food for less at Whalers Village or Lahaina (and we did). It also made us sure to shop at Safeway at the beginning of our trip so that we could avoid some meals at Ono. But other than that, the place was absolutely incredible. We'd love to go back as soon as we can afford it.
May 7, 2013
Rated 4 out of 5 by Rick311 Was expecting more
Overall this was a great place. We stayed for 6 nights. I was upset at check in that it took 30 min. to check us in even with a reservation number and then said we had to see if the room was clean even though it was 6PM. Our alarm clock wasn't bright enough to see, the second one was worse and the third one would not go off when set. The parking spots are small and people park over the lines and make it hard to park and the Valet service doesn't take into consideration that you already paid to park and charge another $18 a day. The deluxe ocean view rooms have delivery trucks for the whalers Village right below them that make a lot of noise. I know the Westin can't control them but should warn customers. It's still a great place to stay but for the price I would have thought these things would have been taken care of.
May 12, 2013
Rated 5 out of 5 by RJCJ0812 What an awesome resort! !
Awesome room. Great bed. Superior service. Would highly recommend.
May 14, 2013
Rated 5 out of 5 by kai579 this hotel has great experiences
like always my family always like to come back because of the experiences we create n its easier with what the hotel offers great pool, beach is always beautiful, lots of food restaurants near by walking distance from whalers village lots of animals for my daughter n kamaaina freindly...
May 12, 2013
Rated 3 out of 5 by bjohn Nice Pool and Beach
The hotel met my expectations the staff fell to unsatisfactory in all areas other than cleaning staff. As a lifetime Platinum member this year, my wife is a 5 time platinum member this year we were both surprised by the treatment we received at this hotel based on experiences we have with staff at all other SPG locations in our travel
May 8, 2013
Rated 4 out of 5 by Nancy36 This hotel is all about location!
What we liked about the hotel - the excellent location, good food, good wait staff, rooms were nice, gym was excellent, beach & pool area was nice. Areas for improvement - we had some maintenance issues with our room which were addressed but a hassle nevertheless. Some of the housekeeping staff had really bad timing. We would leave our room for hours and they would not clean. When we would get back they would want to do our room. One specific woman was really bad. The front desk staff and the bartenders could be friendlier.
May 2, 2013