Rated 4 out of 5 by Jake65 Great location, but not my usual Westin experience
I switched to Starwood largely due to the quality of the Westin properties that I stay in during business travel. This property didn't meet my typical Westin experience, however. The rooms were small, the beds small (doubles, not queens), the carpet and furniture showing wear and tear. The room definitely needed updating. I noticed that they were in the process of renovating the top three floors. The property may be better after the renovations. But, for now, if you are traveling as a family, be aware of the cramped rooms.
The location is great for Maui. It is attached to Whalers Village and a short shuttle ride or drive to downtown Lahaina. There was much more to do than when staying in the Wailea area, which was good for our kids. The pool is excellent for kids, as well, and beach was wonderful, too.
The staff was very friendly and professional. The poolside bar was simple but worked. The breakfast buffet was subpar, but the proximity to the restaurants in Whalers Village made that a non-issue.
I would not recommend the hotel in its current state due to the rooms. However, once the update is complete, I believe the rooms will be up to the Westin standard.
June 3, 2013
Rated 5 out of 5 by Barry2013 The Westin Maui Resort & Spa
We truly enjoyed our vacation and the service was excellent. I will recommend this hotel to all of my family and friends.
January 30, 2013
Rated 5 out of 5 by EverybodyLuvsRaymond Majestic Westin Maui
This resort has plenty of amenities: scenic ocean view, nice pool, awesome breakfast buffet, children's activities, and live music. It is within walking distance along a 3 mile beachwalk of other hotels, restaurants, and Whaler's Village outdoor shopping mall. Our suite on the 11th floor was amazing and had a fantastic view. All of the “extra touches” make this place special. It is a romantic place, but friendly enough to bring your family. My children loved the flamingos and feeding the fish. The Westin also has a nice Kids Club--they loved catching toads. The Westin Spa is incredible. I had planned a"Spa Day" for 4 of us for almost a year because my husband and I were going to renew or vows for our 15th anniversary. We were warmly welcomed. We loved the heavenly water, the hot tub, the eucalyptus iced cold towels, the tea, the chocolate covered nuts and the ocean view lounge! It was so nice and relaxing! Everything was so well taken care of and clean.Our providers were just amazing. Their service was impeccable from top management down. I highly recommend and would definitely go back and stay here again. Thank you for making our vacation the best it could be!
August 18, 2012
Rated 3 out of 5 by DanF Westin Resort and Spa in Ka'anapali (Maui, Hawaii)
The resort is nice; the outside areas are all very well done. The nature pond through the entrance is very appealing, as well as the swimming pools, and over-all design.
However, the rooms and internal structure were something else. The rooms are tired and in need of updating/repair. The wallpaper was bubbled up on the walls, there was something that was flooding the hallway by the elevator, and there were a lot of small things that needed attention but were not getting it (lights falling off the walls in the hallway, stains on all the carpeting, etc.). Seems like it was great when it was built but has fallen into a level of disrepair.
There was also a massive construction project going on while there. We were not aware of this when booking (only once we arrived), and as you can expect it really affected our time there. It was non-stop noise the entire time the work crews were on-site. It started in the morning, and went throughout the day until the evening. Forget sleeping late, or enjoying a quite day by the pool because all you heard were Sawzalls and hammer drills.
I would not recommend this place until all the construction is over with and the place has been cleaned up.
October 4, 2013
Rated 5 out of 5 by Rissee Excellent service!
From the front desk to the housekeepers and pool attendants we had excellent service. By the way the food was great too!
June 3, 2013
Rated 4 out of 5 by Morris59 Kaanapali Oasis
This Westin was above average for the staff, but average for the facility with some notable exceptions. The pool is great, and the public spaces are very nice. However, the rest of the hotel really needs some face lifting. It does look as if some construction is occurring with the hotel. There's not much to recommend it from the front of the hotel as you drive up to it. The parking is a challenge, to say the least. Every night when we arrived back at the hotel, the parking lot for self parking was full. The good thing about that was that the valet takes care of the vehicle at no extra charge. The bad thing is that, obviously, there are not sufficient facilities for the guests. Maintenance of the property is somewhat of a challenge. The air conditioning was hit and miss (mostly miss). Hot water for shaving in the morning was a five minute ordeal at the faucet and then it was still lukewarm. The breakfast buffet is a typical high price, but missing the usual items at most Westin buffets like smoked salmon, Eggs Benedict, et cetera. Overall, I give it a rating of four. However, the location is absolutely stunning. If that were the sole criterion, it would rate a 5+!
November 4, 2012
Rated 5 out of 5 by KGhordon A Wonderful Stay!
I selected the Westin Maui Resort & Spa thinking I had visited in the past. However, upon arrival, I realized I was mistaken. What a great mistake to have made!
From check in to check out, my experience was first class. I was acknowledged immediately as an SPG member, and even though I booked on points and cash, I was immediately given an amazing, ocean view upgrade in a recently renovated room. The renovations were clean,simple, comfortable and created a very relaxing experience.
Throughout my stay, the service was excellent. Even when I checked out, I was able to hold on to my towel cards so that I could enjoy the pool until my departure. Also, I was given access to a hospitality suite (after I had checked out) so that I could freshen up before my flight.
I had a great experience and want to point out Joven at the front desk. Very nice, very helpful gentleman, and I was impressed that he addressed me by name as I don't believe we had been previously introduced.
The Westin Resort & Spa was exactly the relaxing setting I needed, and I am already planning my returning for February with my family!
Note: I am aware that there are still rooms awaiting renovation. Thus, my comments regrading my accommodations during this trip may not reflect the experience in those rooms.
December 17, 2013
Rated 5 out of 5 by maile hotel maid
all the staff was awsome. especially the hotel maid,Donna. she should be awarded for her kindness and generosity.
March 20, 2012
Rated 4 out of 5 by Jbrand224 Great features and very accommodating staff
Average appearing rooms.....need updated paint/paper. Bathtub rusting at overflow drain. Small fridge too small
March 12, 2013
Rated 4 out of 5 by funfamilytrip Hotel ideally located with plentiful activities
Enjoyable family vacation. Hotel is ideally located and has activities available for everyone of all ages.
August 12, 2013
Rated 5 out of 5 by Hattie Great Vacation Hotel
Only stayed 1 noc. Very clean & comfortable. Staff very pleasant & helpful. Best location on Kanapalli Beach.
November 1, 2012
Rated 3 out of 5 by Mike Westin Maui
The grounds and location were great
The room smelled of mildew and needs to be updated
Needs More Hot Tubs
February 4, 2013
Rated 5 out of 5 by Aikidolaw Great Service
Once again, the Westin Maui staff provided outstanding service to me and my family. We love coming here.
February 25, 2013
Rated 4 out of 5 by Zack Best Location
Everything was great except it took over 45 minutes with checking in process because we had 7 rooms. :-(
January 23, 2013
Rated 3 out of 5 by rocky44 great swimming pools
swimming in pools and ocean very good .the rooms were not very good at all.
October 22, 2013
Rated 3 out of 5 by EileenAnn This hotel needs to train
Your service to a loyal customer was well below standards.
I need to reconsider where I give my loyal!
September 25, 2012
Rated 5 out of 5 by Jakers No ka oi
Absolute favorite place to stay on Maui. Great facility and staff, it will exceed your expectations.
August 26, 2012
Rated 5 out of 5 by lev46 whales
what a place to view the whales. from the room, yhe pool, the restaurant, the beach. just fantastic
February 13, 2013
Rated 2 out of 5 Not typical Westin
This hotel is at best 3 star hotel with 4 star prices. It is not worth the money.
October 2, 2013
Rated 5 out of 5 by colin007 Food
Food quality and menu has always been a concern for me. Owning restaurants I always compare menus.
January 11, 2013
Rated 5 out of 5 by Denis A beautiful pool & beach
Hotel staff was truly nice.
The hotel looks really good.
We do find the legendary comfortable bed!
February 17, 2013
Rated 5 out of 5 by Tsg5658 Great Trip!
We had a great time during our stay and can't wait to come back to see the remodel!
September 22, 2013
Rated 4 out of 5 by Nasam Room
Feel the rooms needed a makeover.
Furniture chipped,sofas looked not clean and
Worn. Beds great.
December 14, 2012
Rated 4 out of 5 by wickdjinxd Dr. Dyer Conference
Flew all the way from Boston to sit in a dreary meeting room WITHOUT windows in beautiful Maui
February 1, 2013
Rated 5 out of 5 by Atilla Great location
Everything about this resort was good, from location, pools, gym, and the friendly staff.
December 3, 2012
Rated 5 out of 5 by Shelly22 Excellent
I loved the room. It was quiet. The bed was comfortable. The shower head was marvelous!
August 20, 2012
Rated 5 out of 5 by countryside Hotel very comfortable
Once all work is complete it will be hard to find something nicer
October 10, 2013
Rated 3 out of 5 by Dukeshooter Old
Old and rundown staff very indifferent. If not for Kia trip would have been a bust!
July 17, 2013
Rated 4 out of 5 by Roberto67 Good times / Bad times
We were a party of four and stayed at the westin maui for 6 nights in June. All in all we had a great time, the facilities of the hotel were great, especially the fantastic outdoor pool area, and the staff was really friendly and helpful. We were up-graded to an ocean front view room with no extra charge. On the day we checked out, having an evening flight, we had full access to all the hotel services and were given a hospitality suite to shower up before leaving.
There are a few things altough that did not meet our expectations. Even though the lobby and and all downstairs area are elegant and nicely furnitured, we cannot say the same for our rooms. The rooms need a serious renovation ! The most disappointing thing were the bathrooms as they are very 70s like. We also had problems with the bathtubh draining...
The furnitures in the room were battered and have definitely seen better times. Having experienced different westin hotels around the world, we can say that this aspect of the westin maui was quite a disappointment. We think they really need to invest some serious money in the rooms renovation/makeover and bring them to the 21st century !
Apart from that, as said before, we had a great time.
June 13, 2012
Rated 4 out of 5 by Darkwing36 4th time staying at this Westin
This was our 4th stay at this Westin Resort and we'll be back again...loved it.
September 25, 2012