Rated 2 out of 5 by pat64 Terrible experience
The experience was the worse hotel experience I have had in twenty years of coning to hawaii. Our expectations were severely missed in being met.
This was not a Westin experience as you try to represent.. our original room upon checkin was reoresented as an upgrade and it overlooked the Whalers village which provided a continuos stream of cigarette smoke.....
The room we were moved to turned out to be under the construction zone and we had continuous .noise all day long without being notified of this inconvenience when placed in the room. Room also had a significant amount of deferred maintenance.
July 8, 2013
Rated 5 out of 5 by Ricky26 This resort is walking distance from everything you may want to do.
The resort has a beautiful location on Kaanapali Beach. It is walking distance from great good, shopping, and numerous water activities. We got married at the resort and found the staff very courteous and helpful.
May 22, 2014
Rated 4 out of 5 by JuliaO12345 Beautiful property with great ammenities
We really enjoyed our stay at the Westin Maui. The property was beautiful, with everything we could need or want from a vacation stay. The location was great, it had all the amenities we could ask for and grounds were beautiful. The breakfast buffet was delicious and the Westin Workout allowed us to keep with our daily workout routine even being on vacation. We enjoyed the luau at the Westin and the show, along with the food, were wonderful! We would definitely return to the Westin in Maui for another stay! We had one minor disappointment when leaving sunglasses in our beach umbrella that miraculously disappeared 5 minutes after being picked up, but other than that everything was wonderful.
September 3, 2012
Rated 4 out of 5 by GWF1 A number of Issues
We had to move from the 1st room we were assigned as bathroom was dirty , worn carpets, moved to the new wing after the 1st night. Spa ( hot tub ) was inoperable for the 1st couple of days due to a maintenance issue? ie) given the size of the resort the spa is under sized. Relish restaureant ... breakfast service was slow and minimal restaurant selection so we ate most of our meals off site. Elevators seemed to be being serviced most of our stay in the new wing. Not trying to be picky but you asked and a little disapointed in our stay as the property did not meet our expectations.
February 9, 2014
Rated 5 out of 5 by Pin16 My stay at the Westin.
Excellent breakfasts, staff was terrific, especially housekeeping. Concierge was very helpful, and even sent over an appetizer for us at the restaurant.
Only 1 minor drawback was we requested early check-in, and that was not available.
May 19, 2014
Rated 2 out of 5 by chuckcan Not really what I expected
I felt like I was being sold something from the time I arrived. I was immediately sold an upgrade to a premium room and the woman that sold it to me seemed to be reading from a script. When I was shown what I was getting by upgrading, I immediately accepted it as the Deluxe room I was shown was dirty, smelly and the furniture was filthy. I gladly paid $40 per night to upgrade, (down from the $50 initial offer.) I felt like I needed to be on guard the entire time with the exception of 3 staff members it all seemed like high pressure sells for the most part. Very disappointing.
February 21, 2014
Rated 4 out of 5 by BANDIT05 THIS IS A GREAT RESORT HOTEL
The changes made to the overall facility and rooms since I was last there are positive.
The restaurants could be better to encourage more facility use.
May 21, 2014
Rated 1 out of 5 by Anna80 No added value for the extra money.
Meh. It's a hotel. For $550 a night (which, thankfully, was paid by the company), we got a room with two beds and a shower, overlooking the parking lot, decorated with awfully ugly faux wood paneling and furnished with cheapo faux wood furniture. No microwave, and a teeny bar fridge that won't even fit restaurant leftovers. The room was clean, I'll give them that, but I expect more from a high-end hotel. Our room was indistinguishable from airport motel accommodations.
The pool had a surprising deficit of shade. A few sparsely placed umbrellas were all taken by 9am, and the pool itself had no shady spots to hang around in. If you wanted to be in the water, you absolutely had to subject yourself to direct sunlight. To the credit of hotel designers, the pool area itself was very pretty -- but because of all the "charming" winding and turning of the waterline, it was very difficult to keep visual contact with my child. So good luck getting a quiet minute of sitting in the shade while your child plays in the pool -- nope, you must be constantly on your feet if you want to see them... I was never as exhausted by the end of the day as I was during my stay there.
Everything, and I mean EVERYTHING in this hotel costs extra. Be prepared to shell out $30 for beach umbrellas and chairs (cause the beach has no shade either). Be prepared to pay $100 per person per day for food. Be prepared to buy dollar-store quality beach toys for your kids for $10-20. If your child is over 5, be prepared to pay $80 per kid per day for daycare. (No luck if you have a toddler, you're on your own!) It was like living inside a shopping mall. An expensive shopping mall.
We will not be coming back.
May 28, 2014
Rated 5 out of 5 by Dian14 Out-of-this-world Experience
We've been to the islands before, but this was a new experience --enjoyed all the accommodations, facilities, etc.. The shuttle to Lahaina and other spots was a true bonus (we hardly used the rental car).
May 19, 2014
Rated 4 out of 5 by mrsmrtguy amazing lobby entrance
LIke walking into a amazing resort. Right when you walk in, there is a waterfall in the middle of the lobby with birds, flamingos, etc. Extremely nice way to get introduced to maui. Although i did experience one issue, the hotel manager was very responsive and took care of me during my stay. I would highly recommend this facility again.
May 13, 2014
Rated 4 out of 5 by jmillares Westin Maui
Our family stayed at the Westin for a week in July 2013. We loved the hotel and beaches. The staff was very accommodating to all our needs. The common areas were very pretty and clean. The pool and beaches were excellent, our kids (13 & 10) loved it as well us. The hotel had plenty of activities for the kids including a flower drop from a helicopter which was neat. The restaurants were priced appropriately and the food was great. The only negative about our stay was that the rooms are in need of remodeling. We went with 2 other families and we all agreed that work is needed in the rooms.
August 13, 2013
Rated 5 out of 5 by mandtgrassi GREAT STAY
We had a wonderful stay, this was the second time staying and everything was perfect.
May 21, 2014
Rated 5 out of 5 by Newmoon02 beautiful grounds to stroll
My husband and I enjoyed your hotel and grounds. We were a little disappointed in the first room we were assigned to. We were on our honeymoon and were given a handicapped room! It totally embarrassed my husband that he offered me that accommodation. I realize that we are 63 yrs old, but our travel agent noted honeymoon request. We thought it was age discrimination at first. Second day we were moved to the same type room non-handicap. The service was great but this was a huge inconvenience.
April 21, 2014
Rated 4 out of 5 by Shancan87 Room service not up to par
After reading the reviews of this property, I decided to stay here with my family instead of the Ocean Resort Villas. I have been pleasantly surprised with the pools and beach in front of the hotel. However, I am disappointed in the fact that repeated requests from "Service Express" have been unmet. At different times, we asked for bowls, slippers, towels...all to never have them show up. A few times I called twice but never got satisfaction. The program where you can refuse housekeeping but earn a coupon or Starpoints is a good idea. We were upgraded to the SPG floor after two nights' stay. Great location in Kaanapali. Short drive to Lahaina. The beach out front is a hub for all sorts of activities.
June 14, 2012
Rated 5 out of 5 by Becky14 Beautiful hotel
The facilities are beautiful and every room has an amazing view of either the ocean or the mountains. The openness throughout the lobby and the great pool and beach views are amazing.
May 17, 2014
Rated 3 out of 5 by FlashCG Nice Amenities
Awesome pool area and accompanying amenities as well as convenient pool access and restaurants. However, it all comes at a price that doesn't necessarily match the value typically associated with this level hotel. Also, we weren't shocked, but were still disappointed that SPG status and the fact that you're on honeymoon doesn't mean anything at all when traveling to one of the most popular destinations for vacationers. All in all, decent room, good amenities, standard customer service, but it just left us underwhelmed for such a big event.
March 26, 2014
Rated 2 out of 5 by Mike31 Could have been much better for a Honeymoon
Although the property itself was stunning and we loved the pool area and beach, the rooms left much to be desired. We were in the Ocean tower in room 217 and we had constant issues. Issues included water not draining properly in the shower so it felt like you were taking a bath and a shower at the same time, the bathroom mirror coming off the hinge and hanging from the wires, the safe not working due to the battery running out, and constant noise from construction being done in the early morning and all throughout the day. For our honeymoon I was expecting the room to be much nicer.
July 17, 2013
Rated 3 out of 5 by Sully21 Very nice outdoor/pool area
The exterior areas were nice, but not as kept as some other resorts in the area. Most of the staff was very nice and efficient, but the "Bell staff" needs improvement. It took over an hour to get our bags to our room, and that was after we called and went downstairs to the bell desk. It took 30 minutes when we were trying to leave to catch a ferry.
May 9, 2014
Rated 3 out of 5 by best427 This hotel has great features
tried to give us a much less of a room than we had paid for in the old part of the building we paid extra for the view of the pools and ocean and they told us the mountain view was an upgrade. unsat
May 16, 2014
Rated 3 out of 5 by Cindy14 Love the Westin
We normally would rate our stay high. We have been to this resort several times. This visit we found the rooms in poor condition. Tub did not drain, they came and fixed it. The room smelled of possible sewer problems. Towels looked old and dingy. Lania was so sticky and dirty on the floor, we could not go out without our shoes. Carpet smelled like mildew. Tub needed a good cleaning. Buffet seemed as though quality had been cut back on. Tried of complaining we just sucked it up and paid the high price. Remodeling noise was not the vacation I needed. Will be looking for a new resort.
March 16, 2013
Rated 2 out of 5 by ZJ12 Disappointed
While we were really looking forward to our stay at the Westin Maui, and we were very encouraged by the beautiful lobby area and pools, we were quite disappointed by several other aspects of the room, facilities, and service, which did not meet our expectations for a hotel of this reputation and price during our 6 night stay.
January 6, 2013
Rated 5 out of 5 by Shapi 1st family trip to Hawaii
The staff at this property was outstanding. As a Platinum member, and a weekly traveler, I stay at SPG properties all over the country and have to say that this experience was on par with some of the best I have had. As this was my family's first "real" vacation, I was quite anxious about the accommodations, how big would the room be, would the pool be too crowded, will the kids enjoy the trip overall. I am happy to say that all of my concerns were quickly alleviated upon check in. I would certainly recommend this hotel to friends and family and will myself be back in the future.
October 11, 2012
Rated 5 out of 5 by Jeff602 Excellent accommodations, amenities & staff
It's been 25 years since I've been to the Westin and I can tell you that the resort never disappoints. The property has completed some really nice renovations. The accommodations, amenties & staff continue to exceed expectations. The location is ideal, as most everything is accessible via walking or shuttle. Thank you for another incredible experience!
May 5, 2014
Rated 2 out of 5 by springbreakinmaui2013 Spring Break in Maui
It's fair to say this property is likely some of the best real estate on the Kaanapali Beach. The property is undergoing badly need renovation in the rooms. The tub in our room did not drain for the first three days. We asked to maid to take care of it and nothing happened. Asked the front desk and they able to clear the drain. The fire alarm in our room went off for no reason and had to be replaced. The carpet had an odor that nothing could be done about.
The pool are and restaurants were outstanding. The pool was not heated and being March was very shocking to the system upon entry. The hot tub was heated and used frequently to warm up.
I would not recommend this property until the renovations are complete.
April 1, 2013
Rated 5 out of 5 by cw24 Loved!
My kids and I were at the Westin for Spring Break. What a wonderful hotel - from the location, to the rooms, to the grounds and also the staff. The remodeled rooms are beautiful. I can't say enough good things about all the staff. The front desk/check in staff incredible, concierge an enormous help, housekeeping wrote nice thank you notes. Best vacation! Will definitely stay there again!
April 29, 2014
Rated 5 out of 5 by SBMD SBMD
Great Location in Maui on Kaanapali Beach. Beautiful facility with friendly staff.
May 14, 2014
Rated 5 out of 5 by Jason7 Beautiful Property
Absolutely beautiful property, excellent food (especially the bar and grill next to pool), and amazingly wonderful staff… even the house keeping was full of smiles and “Aloha’s”.
The lobby which is surrounded by a large waterfall and large pond filled with coy fish, flamingoes, exotic birds, with gentle Hawaiian music in the background can’t be outdone! There is always a cool wind blowing and their beds are very comfortable.
Front desk staff really made us fill at home and took care of us, we interacted with many of them and they were very helpful, knowledgeable, very kind, wonderful people thank you so much for everything!
Thank you so much Westin Resort and spa Maui, you really made our late Honeymoon of dreams!
August 16, 2012
Rated 3 out of 5 by MJ04 Better for Families
We were hoping for a romantic getaway, but hotel is definitely better suited for families. Very crowded and loud. Room service took almost two hours for delivery, so we declined to use it. One elevator broken for the entire 10 days we were there, making it a pain at times to get to our room. Grounds were well kept, despite the crowds around the pool every day. A good location, close to Lahaina. Good workout facilities.
April 23, 2014
Rated 4 out of 5 by patrickp206 Westin Maui will make for a wonderful relaxation vacation
Upon arriving to the open lobby with live pink flamingoes, koi fish, white swans and one black swan, I knew that this was going to be a special place. The staff are welcoming and make you feel quite at home. The concierge staff were helpful for securing reservations for the luau (my first "authentic" luau and it was a great experience!) as well as recommended an exciting whale watching excursion (definitely come during the season when the whales are off the coast of Lahaina.) If you want to get away from the bustle of your busy life come prepared to relax in (or on a lounge chair next to) one of the five pools on the property and the Ka'anapali beach just steps away from the pools. The disappointing part of my stay in Maui, was having to say "Aloha!" (Good-bye.)
March 17, 2014
Rated 4 out of 5 by Sunil This hotel has great location
Great location, wonderful and friendly staff overall a great stay.
One comment however for the SPG team to think about. Been a platinum member , the hotel made all possible to make us at home. However was told that per SPG rules even a platinum gets only a cold continental breakfast, have to pay for hot breakfast. Was kind of irritating to hear this. To get to a platinum one stays about a hundred nights spends around 30 to 40 thousand dollars to get there. A couple of days reward stay amounts to less than a hundred dollars worth for full breakfast. It's not about money it's irritating to hear this on check in. Made me want to not consider this next time, my other hotel chain where I spent reward nights did not do this.
March 16, 2013