The Westin Maui Resort & Spa, Ka'anapali

  • 2365 Kaanapali Parkway,
  • Lahaina
  • Maui,
  • Hawaii
  • 96761
  • United States
  • Map
 

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Rated 3.8 out of 5 by 873 reviewers.
Rated 5 out of 5 by Fantastic This is an exceptional Westin property. The brand new rooms and grounds are pristine. We loved the proximity to the beach and the pools are amazing. Proximity to Lahaina (~3 miles) is perfect for checking out local restaurants. I would definitely come back to this property! Special thanks to Andrea at Relish for her hospitality. My only qualm was Starwood Platinum recognition wasn't what I typically get at other properties. My suite nights weren't honored and the upgrade I received wasn't the best (the beach wasn't visible from the 4th floor oceanfront room). September 17, 2014
Rated 2 out of 5 by Construction spoils stay A significant portion of hotel was under construction which they did not tell me when I booked it!!!! Noise (7AM to 5PM) was very noticeable and disturbing as was the smell of paint and chemicals (were painting the exterior). November 17, 2013
Rated 5 out of 5 by Tropical Paradise The staff at the Westin truly makes you feel as though they want you to have the best experience ever! They cater to all your needs with compassion but most definately with ALOHA! April 5, 2014
Rated 5 out of 5 by Great Hotel, Great Location My wife and I celebrated our 25th wedding anniversary at the Westin. We loved the hotel, the location was perfect and the staff was great. I highly recommend the couples massage at the Spa. Can't wait to return. July 19, 2012
Rated 5 out of 5 by Like coming home... My husband and I have been staying at The Westin Maui since it first opened in 1987. It is as wonderful as ever. The staff is pleasant, engaging and very friendly. We highly recommend the Westin. Best pools!! November 30, 2011
Rated 5 out of 5 by Relaxing The resort was located in a great area of west Maui. Had a nice boardwalk along the ocean. Loved the pools and water slide. Just beautiful to walk the grounds and relax. March 31, 2014
Rated 5 out of 5 by Excellent service Dawn at the reception desk was so helpful, so nice, so hospitable, and made us feel welcome upon our arrival. She went the extra mile April 25, 2014
Rated 2 out of 5 by Sales Oriented Stay I felt less like a guest and more like someone being hustled into a time share presentation by nearly every concierge staff member. Not cool. Other hotel staff were friendly and helpful. November 5, 2012
Rated 2 out of 5 by Maui is amazing, shame about the hotel Firstly, we had booked and ocean view king room, my partner arrived at 10AM (i.e. EARLY) to be informed that there were none available, so got room with 2 doubles, you had partial ocean view if you stood out on the lanai. Staff tried hard to accommodate us, but clearly some problem with SPG's inventory management. Then, we were moved the next day to an ocean view room where the shower did not drain properly, so we would be ankle deep in soap scum as we showered. Thirdly, we had prepared to leave at 3am to drive to the crater for sunrise only to find that the Valet had parked us in to our parking spot (ran out of space) and had to spend 20 mins trying to get our car out of the lot. I'm pretty sure we're not the first guests to visit the crater nor was the first time the lot was full so you would have thought they would have provided some information to guests on this problem if they are planning to visit the crater. I don't stay at SPG properties that often, but my perception is they should be better than this. But at least Maui is and amazing island, and the beach where the hotel is located is great. October 17, 2012
Rated 5 out of 5 by Great family vacation! If you ever imagined a paradise in your mind, this hotel fits that description. Great location and great staff. Took a vacation with kids and parents. Everyone had a great time. The beach is beautiful. Plenty to do: surfing, snorkeling, swimming, tanning, making sand castles, parasailing... There is a mall and plenty of restaurants nearby. You could take a shuttle to downtown Lahaina. Great rest. and shopping there. The rooms were a bit dated, but clean enough. The housekeeping doesn't do a great job cleaning the rooms, although they are super sweet. Shirley at the concierge table is the best. Very helpful and has great rest. recommendations. August 8, 2012
Rated 5 out of 5 by Relaxing, enjoyable stay. Excellent. One of the better maintained hotels in MAUI with a friendly customer service staff. Would of been nicer if our bottle of wine and chocolates arrival gift were presented nicer rather than just brought to our door. Also a little table and chair or two in the room would be nice. However, this did not detract from the stay .EXCELLENT GREAT EXPERIENCE...... October 6, 2014
Rated 2 out of 5 by Mixed experience Pool area was great -- restaurants were good -- hotel rooms were tired and not of Westin standard -- construction noise was horrible during the day. August 6, 2013
Rated 5 out of 5 by wonderful facility wonderful staff Comfortable, clean, stylish and great views! The Westin Maui Resort and Spa makes paradise even better! April 7, 2014
Rated 2 out of 5 by Needs Improvement No atention to detail. our room was surounded with rooms that had screaming kids, ( that should be left for different floors) room was very dated. January 1, 2013
Rated 2 out of 5 by Would not stay there again. \Bed was completely broke down, horribly uncomfortable, Hot tub was not big enough or even private enough, Adult pool had much to be desired. March 15, 2013
Rated 3 out of 5 by Where's the Aloha? The Westin is a very nice, clean hotel in Maui. Very family oriented. The issues I have are mostly with the front desk. I called months before my arrival to verify a few things about the rooms. They told me that the premium deluxe ocean view had queen sized pull out as opposed to the doubles in the other rooms (not true. all are doubles) and the view was of the pool. Instead, I overlooked the mall next door. When I complained, they told me that the top floor facing the mall also is premium deluxe. They offered me a different room but with a bedding option that did not work for us. That was it. No TLC, no Aloha, no nothing. The front desk people need to wake up. Also, I spoke to my personal concierge days before my arrival who was going to look into things for me. Well, she didnt do anything and instead turned our "meet and greet" into a sales pitch for the Westin timeshares and told me of her commission structure for tours. Like I care?!?! Final complaint: no shamppo in the shower. It took 45 mins to get someone to bring us shampoo (4 calls to ServiceExpress was needed). Pool staff and wait staff were great but shouldn't you expect that for over $500 per night? April 12, 2012
Rated 5 out of 5 by Returning gold SPG guests We are always treated so well upon arrival from the bellman to the front desk. We most always receive some type of upgrade! February 2, 2014
Rated 5 out of 5 by compatible adventure and soothing Entire package was demonstrably superior. Balance and blend of features. Grounds were superb. Restaurants were pretty good. March 1, 2013
Rated 2 out of 5 by Disappointing Hotel room was directly next to an elevator though I explictly asked not to be; and i'm platinum. December 23, 2012
Rated 2 out of 5 by Disappointed with this resort I understand the resort is undergoing a much needed renovation but was unhappy that this had not been clearly noted on the website when I booked. I would have chosen another resort, due to construction noise when trying to relax around the pool. We had an ocean view room which was large with a great view, but very tired looking. It was also extremely noisy from the air-conditioning units below. A kettle to boil water would have been appreciated because I could not make a cup of tea, only coffee, which I don't drink. The location is stunning and once the renovation is complete, I am sure it will be a lovely resort. However, I felt that the standard of the food and beverages was poor, which was surprising for a Westin 4 star resort. The service was very good except for the bar staff in the main pool area - the person who served me was unhelpful and rude when I did not understand what a "well cocktail" was. It is not a term that I have heard during my global travels. As a result, we went and ate lunch and dinner at other resort restaurants or went into Lahaina. Disappointed because we had paid in advance for five nights - it spoilt our holiday on Maui - our first trip to Hawaii. September 9, 2013
Rated 5 out of 5 by Excellent Amenities The pool, spa, gym, etc. all exceeded my expectations! April 6, 2014
Rated 5 out of 5 by Excellent Hotel Very well maintained hotel, friendly and helpful staff. April 2, 2014
Rated 3 out of 5 by The hotel did not meet Westin typical standards Upon checkin for our honeymoon we were put in a sub par room that did not meet the description of what we had signed on for. I am a Starwood preferred guests with FREQUENT hotels stays and was not treated properly. The manager was rude and condescending and refused to rectify the situation. The rooms were hardly cleaned. They did not fully make the beds and the used towels were not removed from the floor. Totally unacceptable for a supposed "preferred" or any guest for that matter. October 23, 2011
Rated 2 out of 5 by Bad carpet...two double beds...old bathrooms Using SPG points was expecting a decent room with a king bed. Old bathrooms and bad carpet. May 21, 2013
Rated 5 out of 5 by Platinum Benefit Our room upgrade was from Resort View Standard to Luxury 1Bdr Suite. It was fantastic!!! June 28, 2013
Rated 4 out of 5 by Easy Stay for my work travels I have stayed at this location three times now and the first time was not the best experience. It has continued to improve each visit, so thank you for taking the feedback! I also LOVE the complimentary room upgrade to ocean veiw. I book through my corporate Amex travel so my options are limited, and since I am only in Maui for two nights for work a nice view makes it a better experience. The room could be slightly cleaner, especially under the best/against the wall behind the bed. I dropped something and saw that it was dirty and found a dead beetle/roach not sure what it was. Overall, however, much better experience! August 3, 2014
Rated 2 out of 5 by Hoel is outdated Hotel was outdated. Room was noisey. Did not provide a good experience January 28, 2014
Rated 5 out of 5 by The Staff that made our stay!! Housekeeping Alfie-Concierge Alika-Front Desk Agent Dex-Relish February 21, 2014
Rated 2 out of 5 by Poor Communication Booked a room through Starwood Hawaii Honeymoon Package. Was told a complimentary room upgrade would be granted from Mountain View to Ocean View, if available. Upon arrival and check-in, I was informed upgrade to Ocean View was available but for a fee. The hotel reservations representative clearly stated in their e-mail to me that every effort would be made to upgrade me from Mountain View to Ocean View based on availability. That did not happen. Hotel never acknowledged they provided me incorrect information initially. Also, hotel did not provide the complimentary champagne voucher until it was asked for. The check-in was not a good experience. June 3, 2013
Rated 2 out of 5 by Poor hotel This hotel was not close to what I expect from Westin. July 21, 2013
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