Rated 3 out of 5 by ALaw Front Desk needs some improvement; hotel is noisy
Check in was a disaster. After waiting in line for over 45 minutes (b/c the only 3 ppl in front of us also had check-in issues), I was told we would have a room on the second floor next to the elevator (and that you could definitely hear the elevator). OR we could have double beds still on the second floor (we booked an ocean view king room). As an SPG member redeeming my points, I expected a lot better than this. Ultimately we took the room with the doubles for a night (avoid the second floor at all costs if you can) and then they moved us for the remaining three nights. Room was "okay". Deluxe ocean view looks out to Black Rock which is nice, but that also means you are overlooking Whaler's Village. It's very noisy (not people noise, but building noise...a generator or something running). Food is extremely expensive, but I guess that's standard for Ka'anapali. The grounds were immaculate with beautiful views, and the location is convenient. They have an "adults only" pool which is nice for couples and plenty of lounge chairs at pools and also facing the beach.
June 10, 2013
Rated 4 out of 5 by Hany60 Stay evaluation
It was a great experience. I sayed @ the Weston in Boston last march and I enjoyed it very much. The shower heads are the best. The bed is comfortable. The room will be better if it has bigger refrigator and add microwave.
January 18, 2013
Rated 3 out of 5 by 14toni12 Hotel needs improvement
From check-in to check-out, it was below the 5 star ratings I saw on the Internet sites. It took 3 hours and 3 rooms before I could unpack. The hotel staff was almost non existent and I needed to call management each day.
December 17, 2012
Rated 5 out of 5 by DENTALSANJ EXCELLENT WEEK
HAD A WONDERFUL TIME, GREAT STAFF, GREAT ROOM, GREAT VIEWS FROM ROOM
July 14, 2014
Rated 3 out of 5 by Csquared21 Great views but not a 4 star property
We had a ocean luxury view suite and the view was amazing. Everything else was just okay. The check in and check out people were nice but everyone else seemed like they didn't care. The room was dirty and very outdated.
August 10, 2013
Rated 4 out of 5 by arky The room is not to Westin standards I expect.
The pool and beach facilities are beautiful but the rooms are dated and need a major refreshing. The bed as usual is heavenly but the bath area needs to be remodeled and the room interior needs to be completely redone.
July 22, 2012
Rated 5 out of 5 by 1happyfamily AWESOME TIME
my family and I love this hotel
July 20, 2014
Rated 3 out of 5 by Task Front Desk
Front desk is inadequately staffed . On numerous occasions there is an unreasonable wait . Platinum desk is often unattended. Encountered very rude front desk clerk on this particular checkin
May 8, 2014
Rated 5 out of 5 by Becky14 Beautiful hotel
The facilities are beautiful and every room has an amazing view of either the ocean or the mountains. The openness throughout the lobby and the great pool and beach views are amazing.
May 17, 2014
Rated 5 out of 5 by Jaycee21 great vacation
We really enjoyed our stay. The staff was wonderful , even the maid whom we happen to meet. Her name was Gigi. Sometimes these people never get recognition.Loved the pools. Great beach. Cant wait to go back!!!!!!!!
October 30, 2012
Rated 4 out of 5 by rvl55 Customer
it is a very nice place to stay but the cleanness of this hotel and room room need big improvement also the room need some remodeling getting to old concierge and photographic office not very friendly and help full
August 9, 2012
Rated 4 out of 5 by andyxanderson Great lobby, ambience, terrific spa
Spa services were excellent. The pools were awesome - esp the slides.
The concierge lines were often busy - but that is a good thing - the hotel is busy!
June 10, 2014
Rated 5 out of 5 by Ken72 Hospitable
As always, we were married here 20 years ago, the Westin makes us feel comfortable, romantic and rested. It's a beautiful facility and every staff person is kind and attentive. Our third visit and the best so far!
October 15, 2012
Rated 5 out of 5 by speedy1927 fabulous stay
We had a wonderful stay with the most awesome room. I can only make one complaint...the line to check in and out was quite long and took at least 30 minutes...but the wait in that beautiful setting was not so bad.
January 13, 2013
Rated 5 out of 5 by Nick318 Perfect Family Resort
The resort is extremely family friendly. The staff is very attentive to guest requests and needs. The restaurant team is excellent and takes great care of everyone. Even to the extent of putting names to faces.
November 26, 2012
Rated 5 out of 5 by Melissa8768 Repeat Customer
We have visited the Westin several times and have always enjoyed our stay. The staff and property are wonderful.We loved the new renovation.
June 11, 2014
Rated 4 out of 5 by SusieQ Rooms need to be updated
This hotel has an excellent location and facilities. The biggest negative are the rooms. They are in desparate need of updating and this would be the one factor that would give me pause for a future stay.
January 31, 2013
Rated 5 out of 5 by Jenn97 Unexpected Extraordinary Experience
Really great experience that was beyond what we expected.
July 11, 2014
Rated 3 out of 5 by KJ44 Paper Thin
Hotel was under construction and the walls were not well insulated between rooms. The rooms were very clean and the beds were extremely comfortable, but hallway and adjoining room noise was undesirable.
December 7, 2013
Rated 5 out of 5 by WSteve Hawaii with family
3 generations visiting Maui. We had previously visited Maui and wanted to take daughters family. All had a wonderful time, just too short.
June 10, 2014
Rated 5 out of 5 by Lou22 Beautiful, Relaxing~
Excellent, Beautiful Hotel, Very friendly, we stay in the Ocean Tower with a Great ocean view, LOVELY~
June 27, 2014
Rated 3 out of 5 by Leslie999 Unfriendly Staff
At check-in and the few times I needed to ask questions during my stay, the reception staff was unfriendly and not helpful. I know it was the Christmas season, but a smile would have gone a long way...
December 29, 2012
Rated 5 out of 5 by vgriffie Wonderful Resort
We had a wonderful time at this resort. The waterfalls, birds ,fish, flowers, pools with caves etc. make this a true pradise. The staff were all very friendly and welcoming. We will be back. :)
December 10, 2013
Rated 5 out of 5 by jkbig68 Great vacation
Great vacation! Would definitley stay there again.
July 10, 2014
Rated 3 out of 5 by PolkRB Hotel ok, service terrible
On check-in we requested eco-green service where towels are not changed every day. On the following day our room was serviced for some reason and all clean towels were replaced. This was upsetting. On the next 3rd day at 10pm we were in bed preparing to sleep and cleaning lady comes in and starts cleaning the room!! I was speechless and didn't say anything. As soon as she noticed us she left right away! Who would have known that room service comes at 10pm?
The following day one pillow got missing. I assume room service people took it for some reason and never replaced. It didn't need to be replaced and was clean.
Most of the restaurants around the hotel and in the hotel offer junk food a little better than mcdonalds. I could absolutely not eat there. No wonder why there are so many obese people were staying at the hotel.
On check-in I said that I want to be checked-out at 4pm as gold SPG member, but on check-out day my request was declined and I had to hand out most of the day in the lobby of the hotel and wait for my shuttle to the airport.
While waiting for the shuttle I asked to store my bags away with the valet. They handled the bags unprofessionally and broke a glass bottle of water in my bag.
If it wasn't for the service personnel and food quality, overall the hotel is nice, clean. The beach and the pool area are great.
July 26, 2014
Rated 5 out of 5 by Melabj Loved this Hotel
We loved this hotel. Brilliant facilities, amazing friendly staff, exquisite pools, beach, foyers etc
We would return in a heartbeat. Offers a little of everything and with great service.
October 27, 2012
Rated 3 out of 5 by Mike77 The hotel is dated
The rooms are small. Service wasn't very good. Every restaurant/bar was extremely slow. I asked for a king size bed and received 2 full size beds. No food and beverage service around pool or beach.
May 22, 2013
Rated 4 out of 5 by ctohowton Starwood Vacation Network Staff is TERRIBLE
There is no way I would give The Westin Maui Resort and Spa anything but 5 stars, BUT DUE TO ONE HORRIBLE EXPERIENCE EXPLAINED BELOW, I HAD TO DROP IT TO 4. Our stay there was amazing. Our room was nothing special, and I do wish there was a microwave, BUT we didn't expect anything spectacular because we only planned on sleeping and showering there. And there was a little food court downstairs that had a microwave we could use if we needed it. We payed for the least expensive room so our initial room was overlooking the parking lot. As soon as I expressed concern they moved us up to the 9th floor which gave us a beautiful view of the mountains. All of the staff were very friendly and efficient. The Concierge were very helpful when it came to finding places or ideas for entertainment. I must have bugged them a couple of times a day and they always answered my questions with smiles as well as always having maps or coupons that helped us plan our day. The grounds are gorgeous and perfect for my family's 8 night stay. The pools have water falls, slides and a little cave that kept our 7 year old in heaven. The short walk to the beach and Whalers Village for shopping was perfect and very convenient. We went to the Wailele Luau that is at the hotel and it was AMAZING. They kept us and our daughter very entertained and being that it is smaller than the other more advertised Luaus we were able to interact with the dancers. AMAZING AMAZING TRIP!!
HOWEVER... DO NOT LET THEM TALK YOU INTO THE 90 MINUTE TOUR OF THE WESTIN VILLAS! Those sales people are so rude, they completely ruined 90 minutes of our vacation that we can never get back. After talking to Moni who is one of Marketing Executives for SVN at the Westin (and is very very nice) we agreed to take the tour and listen to their presentation, but like most families, buying a $30,000 vacation villa that we can only use one week every two years, is not a decision to be made in 90 minutes. As soon as we told them that we were not planning on purchasing at that moment the sales representative Mark because very pushy and started making rude comments. Then some guy named Juan came in to do a survey. He asked if we were ready to get out of there and we said yes. So he pointed us to a door and walked away. We were in the middle of the courtyard of the Villas with no idea of how to get out or to get our shuttle back to our hotel. When we finally found our way back to our hotel, I went in and expressed my unhappiness to Moni with the hope that the concerns would be passed along. All we wanted was a call with an apology or something but, NOPE, apparently that would have cost us $30,000. As much as I was actually interested in the idea of the Villas, I will be sure to find another company that does the same thing because I will never give my money or time to the Starwood Vacation Network.
September 3, 2014
Rated 5 out of 5 by Woodyallen Dawn at the front desk, is the best!
I loved my stay at the Westin! As a platinum member, I have been treated as I would expect for my status!
June 21, 2014
Rated 5 out of 5 by Truebi Carpet
the room i stayed in needs carpet replacement ,Water damage.
I rated so high because i am Hotel Employee,and i know how importend Ratins are,but no Questions the Service was Excellent
August 26, 2012