The Westin Maui Resort & Spa, Ka'anapali

  • 2365 Kaanapali Parkway,
  • Lahaina
  • Maui,
  • Hawaii
  • 96761
  • USA
  • Karte
 

Zimmer & Preise

Schließen
  • Falls der Aufenthalt mehr als 90 Tage umfasst, rufen Sie bitte unter +(1) 866 539 3446 an.
  • Sie können nur 550 Tage im Voraus buchen.
  • Bitte überprüfen Sie Ihre Daten.
1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.8 out of 5 by 928 reviewers.
Rated 1 out of 5 Very disappointing……. This is a copy of the review that I have posted on Trip Advisor as I am very unhappy in the way in which we were treated……. We were very excited about our 5 night stay at the Westin Resort and Spa but were left disappointed from the very beginning. Having travelled for 15 hours straight, when we arrived all we wanted to do was to get some sleep but we were put in a room that was directly next to a very busy elevator. The noise was horrendous and constant, meaning that we had to request a new room and wait another hour or so to be relocated. The following 3 days were basically a running battle between us and housekeeping as no one seemed to want to clean our room! On top of this, it did not appear that the sheets had been changed since the previous occupants and they smelt very strongly of urine. Having complained to the front desk, I was assured that the sheets would be changed and the room would be cleaned as a matter of urgency. However, when we arrived home a couple of hours later, housekeeping had simply remade the bed without changing the sheets or tidying the room. Once this issue was finally fixed, I was 'awarded' with the token gesture of not having to pay for the services that we never received in the first place! Away from the distinct lack of hygiene, the general demeanour of the staff was at times bordering on insolence, with even the simplest of requests being treated as a huge inconvenience. For the amount of money that we paid to stay in this hotel, we were shocked and appalled at how poorly we were treated and would certainly not recommend this or any other Starwood Property to our friends…..or enemies. July 26, 2015
Rated 5 out of 5 by What a great family vacation spot. Are stay was started with great service from Anthony our valet. He was super helpful. He and his staff went above and beyond to help with out belongings and even took time to give us directions. Bridgett assisted us with becoming owners she was not pushy and very sweet. The food was very expensive but good. I was so inpressed with Wesley our pool staff. He went above and beyond his job. July 24, 2015
Rated 5 out of 5 by Outstanding hotel My family of 14 just stayed at this resort July 9-18 2015. This was the best vacation we have ever taken. The hotel is beautiful and so accommodating. It is located on the best beach in Maui and close to the boardwalk and stores. I would highly recommend this hotel to any guest. July 21, 2015
Rated 5 out of 5 by Always Amazing Our favorite staycay!!!! Fabulous staff makes it worth coming back to over and over again! June 29, 2015
Rated 2 out of 5 by A Great Disappointment for a Westin It's not what I expect of a Westin. It looks pretty in the photos but it's one tired, unkempt, poorly maintained and dated hotel that I would never recommend. It's in desperate need of a property-wide renovation or at least a power-wash. The food is institutional at best (bugs abound at the Relish breakfast buffet and the toasters haven't been cleaned in years) and the island cocktails are made with anything but fresh juice. During the day, vendors set-up tables and sell souvenirs and trinkets which makes one question is this a 4-star hotel or a swap meet. On the positive front - friendly service and great location. Because I stayed at many Westin properties from Shanghai to New York, I expected a lot more than what this hotel delivered. I am a SPG Platinum level member and used SPG points for this Father's Day getaway with my wife and we were very disappointed that I wasted them on such a sub-par property that doesn't even come close to what a Westin brand experience should be. June 23, 2015
Rated 1 out of 5 by A Circus Nightmare So noisy!!!! What a nightmare. From the waterfalls to screeching paroqueets,, screaming kids, too many people, dirty, trashes, I hated wverything about this resort. Period. Don't get a room by the elevator: the noise will drive you nuts. June 16, 2015
Rated 4 out of 5 by This hotel "has a great pool. I requested two connecting rooms with two double beds and got one room with two double beds and one room with a king size bed. The bathrooms are small and the lighting is not very good. The beds are not as comfortable as in previous stays. Overall we had a great time in the pools. June 14, 2015
Rated 5 out of 5 by Westin Maui Exceptional Concierge & Experience Fantastic experience prior to arrival and during stay due to Star Concierge Yvonne who graciously welcomed me and was amazing! As an international professional accustomed to excellent service, Yvonne went above and beyond and enhanced my stay beyond words! She is a true asset to the hotel. Front desk staff is gracious and accommodating. Service is excellent and Platinum benefits were graciously provided! Fabulous stay - thanks to Yvonne, Brian, Cathy and all the professional colleagues! Thank You Westin Maui! We'll be back soon! June 12, 2015
  • 2015-07-28T16:25:46.003-05:00
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