Rated 5 out of 5 by KoriMac Great Hotel & Location
Stayed here for a conference/vacation and will definitely go back! Lovely rooms, great location right on the beach, easy access to the town. Staff gave excellent recommendations and scheduling excursions was easy.
April 16, 2015
Rated 5 out of 5 by ERIKAWITHAK Best Anniversary
Our anniversary trip to the Westin Maui in 2014 was our favorite vacation ever! We initially booked our stay the first weekend of August and due to the hurricane, the hotel staff allowed us to move our reservation to the next weekend with such ease. The hospitality was amazing! We were greeted immediately and did not have to wait to check-in. We made a very specail employee named Alfred Pecson who was very helpful in making sure our stay was the best ever! He helped us navigate throughout the island, mapped out the hikes we wanted to do, and recommended the best restaurants. He even made the reservations for us for our anniversary dinner. We plan on making it a tradition to stay here every year for our anniversary! Thank you Maui Westin!
April 9, 2015
Rated 5 out of 5 by Visitor127 Great stay, great staff
This property was the site of a conference, and my spouse and I were able to extend our stay a couple of days beyond at the conference rate. That said, even the conference rate was much more per day than we normally spend on a hotel, so this was a treat for us.
Check-in was fast and we were surprised that we could self-park our rental car free. The hotel is well-kept and on a great stretch of beach. Just a couple of critical notes before the praise:
Our room was located right off the elevator at the end of the building, and it rumbled almost all night. Also, the Relish Bistro for supper was just average; however, we took advantage of a special for the breakfast buffet one day, and it was very good.
The rooms are great - they're large and the beds are very comfortable. If you use the Green Choice program ($5 voucher per day of not having your linen changed out) be aware that staff won't come into your room for at least 5 days. That was fine for us. The hotel has a separate pool for adults, which was very nice.
I can't say enough about the staff, who, to a person, were extremely friendly and helpful. We splurged on a cabana the last day of our stay, and Tasha ensured that we were well taken care of. We felt quite pampered!
Overall, our experience was very nice, and I can recommend this property.
April 7, 2015
Rated 5 out of 5 by JenandChadOC Great Vacation - Outstading Staff!
I recently stayed at the Westin Kaanapali for a week. It was a wonderful vacation! We enjoyed the location because the pool and the beach are very close in proximity and the hotel itself it exceptional. The staff made our trip! Everyone was so nice and accomodating. I wanted to give special recognition to Marshall and Reyna (sorry if I spelled your name wrong) at the pool/beach activities office, they helped us set up our cabanna a couple days and were absolutely amazing. Also Stephanie at Relish Bar was awesome as well! We enjoyed every minute at the Westin and cannot wait to come back next year!
April 2, 2015
Rated 5 out of 5 by Bryce530 This Hotel has it all: Great Rooms, Staff, Pool, Service
My wife and I had a fabulous visit at the Westin, Maui. Our week was incredibly relaxing. The pool was great: views, service, comfortable. Ty, Grace, and Tasha were especially accommodating Westin Staff. The ocean was beautiful, with whales easy to see from the pool. We had a fantastic vacation!
March 29, 2015
Rated 5 out of 5 by Davecalifornia1 Westin Maui Experience
We arrived two days ago with some changes we needed (our changes) for our booking and Meg at the SPG desk was absolutely wonderful.
She handled it patiently while we explained the changes and within 5 minutes had it all sorted out efficiently and professionally!
We have found the entire experience here one that exceeds our expectation and our two girls 9 years old absolutely love it.
It is very kids friendly and the pool and waterside and beach sand is beautiful.
Staff is all super friendly and helpful.
Talked to Marshall the pool and food manager and he couldn't do enough to help.
The housekeeping is great, rooms are very clean and any request is looked after in minutes. The only thing (minor) is the patio door to our balcony is so heavy it takes a WWF Wrestler to close it. :) all good.
Great experience and food and beverage prices are reasonable for a resort of this calibre.
March 25, 2015
Rated 5 out of 5 by Grngirleee Paradise Lives in The Westin Maui * *
We celebrated our 20th Anniversary on March 18th. 2015 here. Just walking in is breathe taking. We had no lines to check in. The staff was very friendly and helpful. Our room was ready. Our mountain view room was spectacular and comfy. The pool is the perfect temp. LOVE THE WATER VOLLEYBALL!! Snorkeling is way cool , black rock beach is just 5 resorts away to the right. A nice walk! Shopping is right next store at Whalers Village. And the food is good, just wish they had more of a selection to chose from. The sky at night is breathe taking. I LOVE THIS PLACE!!
March 25, 2015
Rated 3 out of 5 by Lucy646 Disappointing
We stayed at the Westin in early March and were very disappointed with our stay. Upon arrival after a long journey from Canada we were told our reservation had been mixed up and were given a mountain view room instead of the ocean view room we had booked. After unpacking in our room we realized we were next to an elevator which was so noisy it would have been impossible to sleep in the room. We were told to pack our bags and return to the front desk where we were given another room which turned out to be along the hall from the first room. At no time was an apology given and we were not offered any help with bags during this time. We were assured we would be contacted about moving to an oceanview room but this did not happen and we returned to the front desk the next day and eventually moved yet again to an acceptable room. We did not find the front desk staff very helpful or apologetic about the bad start to our holiday. The hotel grounds were lovely, as was the beach, but the attitude of the front desk staff was most unsatisfactory for a supposed first class hotel.
March 22, 2015