Rated 5 out of 5 by HonestSPGgoldtraveler As a SPG Gold Member comment
Excellent hotel, nice pools, good restaurant and great amendities. Newly renovated tower guest room needs attention. Super noisy air conditioning system. Good idea to separate toilet/shower from wash basin. Wash basin should be enclosed and part of washroom and should not wide opened to the bedroom. Whoever washing up, brush teeth, blow dry hair will definitely make too much noise to the other occupant who could be still asleep. House keeping staffs manner is poor, impolite and that needs improvement. Front desk staffs also not providing the usual SPG high level of recognition to SPG gold member.
September 26, 2014
Rated 3 out of 5 by ChiShan Average
While we did enjoy our stay, after all this is Hawaii, I wouldn't say I was particularly overwhelmed with this hotel. Staff service was mediocre at best, and there is very limited dining options. I'm unsure what is happening with Relish, as it seems to occupy two spaces at the hotel (poolside and beach side). I wished for more dining options, something higher scale than Relish, where the food was average and the alcoholic beverages seemed to lack anything more than fruit juice. However, I would still recommend the hotel as the beach and pool are lovely.
September 21, 2014
Rated 4 out of 5 by Neenerfab 50th Birthday
The Westin is THE bomb-diggity! They treated my husband and I VERY well (last time too!) for my birthday trip! Got upgraded 4 levels into a very nice room, and the sunset was right smack in front of us every night! It was awesome! and not 30 minutes into room a very nice cake was delivered (they delivered another one on my birthday too...waiting in the room for me)!! We opted out of room service to "go green" and got a $5 coupon daily that was most helpful at the Pool/ Relish. All staff treated us well and we had a very nice time! It's a beautiful location and their pool ROCKS!!! Can't wait to go back!
September 17, 2014
Rated 5 out of 5 by JoeyJo Maui Westin Resort
Paradise without even leaving the property!
September 24, 2014
Rated 4 out of 5 by Ululani2014 Relaxing
The hotel offers several areas to hang out for all ages. There is a kids pool and bigger pool for older guests. Awesome snorkeling at the beach.
September 23, 2014
Rated 1 out of 5 by LN1234 Not Up to Westin Standards
As a platinum member, I have stayed at many Starwood properties and this was by far the worst. While the facilities were average, the service was horrible. The staff had absolutely no accountability or concern for the guests. Examples include: While valeting my car, I dropped a bottle of water. Instead of offering help, the valet encouraged me to climb under the car to get it. He did not offer to help, or even move the car to make it easier. Also, I rented the cabanas and was told it was from 8 - 5. At 4:15pm, I was told by the cabana attendant to leave because she was short staffed and her shift was over at 4:30. I was not allowed to stay until 5pm. These are just two examples of many that occured during my 4 day stay at the hotel. I will definitely not return.
August 22, 2012
Rated 5 out of 5 by Hotbutza What an experience!
I am a lifetime Platinum member and we had the experience of a lifetime. From the amazing ocean front suite upgrade to the pool cabanas to the complimentary full buffet breakfast everything was extraordinary. The staff were all very cordial and helpful. We would like to get used to this and plan to come back for 10days in April 2015. We want more of the same!
September 21, 2014
Rated 5 out of 5 by SFOOGG Wow another great trip~!
My third trip and will be back.
My first with the kids. They loved it and the staff made their first trip perfect. Upgraded room, excellent staff (poolside gal Bell thx again!), folks at the inflatables/towel stand thx!
Folks at the SPG desk thx!
Plenty or parking!
Only place Ill ever stay on Maui
August 12, 2014