毛伊岛卡亚纳帕里威斯汀水疗度假村

  • 美国
  • 夏威夷,
  • 毛伊岛
  • 卡亚纳帕里公园路 2365 号,
  • 拉海纳
  • 邮政编码 96761
  • 地图
 

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Rated 3.8 out of 5 by 871 reviewers.
Rated 4 out of 5 by Nice Hotel - But no SPG recognition Overall the hotel stay was nice. The beach and pools were excellent. Breakfast and drinks were also really good and a highlight of our stay. We didn't spend much time in the room because we were unimpressed with it (noisy refrigerator and ground floor). Between it being our honeymoon, my platinum status, and my 100th Westin stay as they notified me checking in- I thought we would get upgraded or something special other than 1 free breakfast a day which is their standard amenity- Nope. If you were expecting special treatment for your status- be prepared to be disappointed. October 23, 2014
Rated 3 out of 5 by "resort" Amenities and front desk staff Upon check in the gentleman who checked me in was fantastic very helpful and informative! He told me upon inquiry that if I desired a late check out that I just need to call the morning of check out and inform them, since I was interested in taking a tour that departed very early the morning of check out and wasn't 100% on the arrival time. When I called the morning of check out the lady who answered the phone was incredibly callous and condescending like as if I should have known better even though I informed her I was advised otherwise. The day of check in I also had a Spa appointment my flight was delayed and when I had called to inform the spa they were incredibly helpful and understanding. I even skipped checkout upon arrival to ensure I wouldn't be late for my reservation dragging my luggage through the grounds up to the spa as I couldn't locate a bellhop. The staff who greeted me for the most part was amazing; however when I explained my situation again the lady at the front desk said well we can put your luggage in that closet behind you but were not responsible for it at all. Then she asked if I had anything valuable in my luggage it made me a bit uncomfortable I feel like that could have been handled a little bit better. The spa was completely perfect as was every staffer and esthetician! When I was finished and checked into my room getting settled in I noticed some none of the resort perks were in the room i.e. the Westin bag. When I called the front desk to inquire I was informed I needed to retrieve it from the concierge desk. I then waited in line for 45 minutes at the concierge desk to get the bag, personally if you’re going to charge a resort fee for things like this they should already be in the room at check in especially if there is only one concierge member at the desk that's just an inconvenience and poor customer service. Also shuttle service to and from the hotel would be fantastic! Otherwise the entire experience was keeping with the typical standards one would expect from the Westin brand, keep up the great work! November 14, 2014
Rated 1 out of 5 by Not Up to Westin Standards As a platinum member, I have stayed at many Starwood properties and this was by far the worst. While the facilities were average, the service was horrible. The staff had absolutely no accountability or concern for the guests. Examples include: While valeting my car, I dropped a bottle of water. Instead of offering help, the valet encouraged me to climb under the car to get it. He did not offer to help, or even move the car to make it easier. Also, I rented the cabanas and was told it was from 8 - 5. At 4:15pm, I was told by the cabana attendant to leave because she was short staffed and her shift was over at 4:30. I was not allowed to stay until 5pm. These are just two examples of many that occured during my 4 day stay at the hotel. I will definitely not return. August 22, 2012
Rated 3 out of 5 by Standard Westin Standard Westin fare. Only complaint is the use of beach towel cards. Most nicer hotels have abandoned this and it is extremely annoying to be handed towel cards. November 21, 2014
Rated 5 out of 5 by Beautiful hotel in Kaanapali This was our third stay at the hotel and it did not disappoint. We had a great upgrade to an oceanfront room on the SPG floor. For the platinum option, the full breakfast buffet is now available (previously it was only the cold portion) and there were many choices. The price of the food and drinks in the restaurants was reasonable. The only hiccup was keys that did not want to work in the locks one day but this was resolved. October 10, 2014
Rated 5 out of 5 by Paradise Great open-air lobby with lots of 'tropical flair'. Room and bed were very comfortable and clean. October 21, 2014
Rated 5 out of 5 by Above and beyond our expectations The logistics of dealing with a 12 hour gap between hotel check out time and a red eye flight home made us consider paying for an addtional night's stay- even though we'd leave by 7 PM to get to the airport. The Westin Maui Resort has made leaving Hawaii a much less difficult process by providing us with a hospitality room where guests that have checked out earlier in the day can shower and change into travel clothing after spending a pleasant afternoon at the pool. The staff was totally committed to making our stay a wonderful experience and having these extra amenities was so thoughtful and greatly appreciated! Mahalo Westin- we'll be back!!! May 22, 2013
Rated 2 out of 5 by Disappointing Rooms were nice and well cared for. Got a nice welcome gift of champagne as this was my honeymoon, which was a nice touch. Hotel facilities (e.g., gym, pool) were uncomfortably crowded - often insufficient pool / beach chairs. Additionally, the parking lot was full every day and we were forced to valet our car (though at not additional cost). Spa was fantastic but pricey. Concierge only had suggestions for Westin-affiliated activities. Brunch was outstanding; the rest of the hotel food was mediocre. Service from wait staff was poor (e.g., poolside, restaurant servers) but the bartenders were great. Robert (Cabana attendant) was superb and attentive. July 1, 2012
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