Rated 3 out of 5 by LovellM A Tired Hotel...
Having known the Phoenician as long as I have, it's frightening to see how tired the property has become. We had pealing wall paper in our room, outdated décor and carpet. The service could have made up for the laggard investment in the property. Unfortunately, they are lacking in this area too. Perhaps I need to accept that the Phoenician is no longer a high end resort.
December 30, 2013
Rated 5 out of 5 by JAASLA Anniversary/Holiday
The staff was welcoming and surprised us with an upgraded room, which was lovely. The food at the Il Terrazo was excellent. We mostly enjoyed the holiday decorations and our walk around the grounds and desert gardens. We have stayed at several high-end places around the Valley, but this was our favorite and we would like to make it an annual affair.
December 26, 2012
Rated 5 out of 5 by KingDaddio Wonderful Family Experience at The Phoenician
My wife, two children and I enjoyed a wonderful 8 night stay at the Phoenician during the December 2014 school holiday break. The entire Phoenician hotel staff (including the front desk manager, concierge, restaurant wait staff and the golf club professionals) was tremendously friendly and provided great customer service. We look forward to our return to the Phoenician very soon.
December 29, 2013
Rated 5 out of 5 by byx23 goca
Great escape for business
September 27, 2013
Rated 5 out of 5 by Straffon21 Service
Great service from all staff at hotel.
September 24, 2013
Rated 5 out of 5 by Kate46 Everything about hotel was amazing. Definitely one of my favorite resorts
The golf courses are ALL spectacular! The gym was well equipped and clean. Excellent spa and the whole hotel and grounds are just so relaxing and peaceful. Just love it here.
January 2, 2014
Rated 3 out of 5 by DJDJ Hotel met our need spa needs some work
After a couple long days at a conference my wife and i decided to go to the spa.
I have no problem paying for a great spa treatment. To my surpise the treatment were not as good as the treatments I get in my sleep little town back home and they were twice the price. $165
May 1, 2013
Rated 2 out of 5 by notsohappy Quality is sliding
I have been going to the Phoenician now for many years and I have seen and experienced a decline in the World Class amenities this resort once provided. Grounds are still spectacular, but the main building rooms need some attention and the staff, well they are not what they once were.
February 24, 2013
Rated 5 out of 5 by anneao The Best There Is Anywhere!
From the time we were greeted at the front desk until we checked out, we were treated like Royalty, and called by name wherever we went in the Hotel. We were upgraded to a wonderful Suite. The Food was fantastic and the grounds were meticulously manicured.
December 19, 2012
Rated 5 out of 5 by Kurt33 as close to a 5 star as you can get
everything is terific...The staff at the receptoion are exceptionally helpful. Bartenders pour a great adult beverage
August 26, 2013
Rated 4 out of 5 by chitown46 Housekeeping
Had an incident about missing funds. The manager followed up and settled the issue, but the uneasy feeling about safety never left my wife.
We had to leave notes to the cleaning staff to refill items and we were never left the proper items or amounts.
December 30, 2013
Rated 5 out of 5 by SMMHOU Fantastic resort
The staff is unbelievably attentitive. Elliott at the front desk was phenomenal. First hotel I have stayed at in a long time that has offered impeccable customer service. The lost art of caring about a guest...Found at The Phoenician! The grounds are beautiful. Food is excellent. I read an earlier review about the rooms being dated, which I agree with completely. However, I can overlook style when it comes to cleanliness. It shows that the housekeeping staff really cares about the quality of the work! The rooms are the cleanest I have seen in a hotel in a very long time. The housekeeping staff is friendly and concerned about your needs.
The only upsetting issue was, when we called and at concierage, we were told that one way transportation was $15. We had drivers that changed rates on us with every ride! Very irritating and misrepresentative. It is cheaper to rent a car. The resort should really be providing free shuttle service to/from airport, mall and Old Town.
Overall, the stay was wonderful and we wish we could have had more time to explore all that the resort had to offer.
December 31, 2012
Rated 5 out of 5 by Sandalina Perfection Everywhere!
This place has it all. Wow! The staff, amenities, food, all perfect. Worth every penny, will be back for sure.
December 31, 2013
Rated 1 out of 5 by george hotel
overall disappointed with the hotel would not recommend this place to anybody. food accomadations were not good.
February 14, 2013
Rated 3 out of 5 by Scout5166 An Average Stay
We have been bringing our family to the Phoenician for over ten years. Our previous stays have been luxurious and all expectations were met. This year the resort was at capacity. The Relaxation Pool staff was outstanding. However, the Ice Cream Parlor was terribly understaffed during our stay. The lines were long for take out food and the service at the table was not acceptable. (I.e. waiting 20 minutes for someone to present a menu and take an order.) We were moved during our stay from the Canyon Suites to the main hotel. Your staff was unable to accommodate our family for the full stay...even though there was one room available on the first floor next to the elevators. (Per staff during check in process.) We tried to work with the Canyon Suites manager; however, we still had to leave the resort mid-week and transfer to a room in the main hotel. This was very inconvenient for our family. The Canyon Suites Manager offered us a cabana as an amenity; however, he did not follow up with us to set it up. Finally, the coffee provided in the lobby area near the restaurant ran out two of the seven days during our stay. We had to sit in the lobby and wait for the coffee urns to be refilled. A minor inconvenience, but surprising none-the-less.
March 30, 2013
Rated 5 out of 5 by Gpsarros Great hotel
excellent property. Just a very impressive hotel.
October 21, 2012
Rated 4 out of 5 by TSW123 Great grounds, rooms could use updating
Grounds are very well maintained, but rooms (other than bathroom) could certainly use updating. The carpet was in very rough shape, and It rained for a few days and our carpet by the balcony was wet (door was closed). We were also told the meditation center was closed for construction when it just had a leak from the rain. Fortunately we noticed this and called a second day and managed to use it. There was also a resort fee that we were unaware of, and some construction going on as well (we were stuck in our room b/c of the weather so that was unpleasant). Service was very good.
November 25, 2013
Rated 4 out of 5 by Pzackster Average
I love the location in Scottsdale, the robes, large towels and lots of them, and the bed was so comfortable. The carpet looked dirty and had what appeared to be cigarette burn. The shower had mold which I was able to wipe clean, the grass was brown. The resort overall just needs to pay more Attention to detail. I was told I would receive la times but it never came. J&g was just average although great decor and view and excellent fritters. Although tables were available on the deck we could not get one and they were never filled while we were there. I mean we were comfortable and liked the view of camelback mtn but I just expected more with a Starwood rating.
October 1, 2013
Rated 5 out of 5 by DreaG Perfect Stay-cation!
My husband and I spent our one year anniversary here this past Sunday and from the time that we got into the lobby we had unbelievable service and an incredible time! The front desk agent Andrea, was very friendly and informed us that our room had been upgraded. We thanked her and happened to mention how awesome that was because we were celebrating our anniversary. She congratulated us, told us all about the amenities, and of course mentioned the 24 hour pools and adults only pool! We got to our beautiful room and headed out to one of the gorgeous pools for a bit. We came back and there was a message from in room dining that they had a delivery for us. I called them back and they showed up at our room in a few minutes with a bottle of champagne and a card from Andrea at the front desk congratulating us again. This was probably the most above and beyond service I have ever seen a resort extend! It didn't stop there either! We also had a drink at the bar before going to dinner where the very nice bartender chatted with us and also gave us each a glass of champagne in celebration of our anniversary. I have told so many people about our experience because I have never seen service of this standard in any other big cities I've traveled to! Thank you Phoenician for a gorgeous resort that comes with impeccable and friendly service!
September 20, 2012
Rated 5 out of 5 by Mark2341 What a beautiful setting
What a beautiful place. Enjoyed our stay very much. Will be back
December 29, 2013
Rated 5 out of 5 by JaySanDiego Even our kids agree
After a week long vacation in Phoenix filled with numerous activities, we asked our kids (ages 10 & 8) what the best part of their vacation was. Their answer shocked us. They said it was "the nice people at the hotel"! For our children to put the staff before the watersides, hot air balloon rides, and mountain climbing speaks volumes about the employees at the Phoenician. As a platinum SPG member who travels every week, I have had the opportunity to stay at many luxury properties around the world and concur with my kids... the staff at the Phoenician stand out. They went out of their way to ensure our stay was memorable. From Andrea Worthen who welcomed us via email prior to our visit... to the Concierge (Gary) who sent us activities and area info. prior to arrival, to the amazing front desk staff (Hanna, Jessica, etc.) who remembered our names the entire six days we were there...to the activities staff who arranged such memorable activities...THANK YOU ALL. A special note of recognition... Paul Lynch was our server (by request) each morning we dined at il Terrazzo restaurant. He was so wonderful, my kids had to give him a hug before leaving. Thanks Paul and Scott Hughes (Mgr. at il Terrazzo) for our excellent meals and dining experiences. The only thing that rivals the friendliness of the staff was the majestic resort itself. A first class property that we have now decided we will return to every year!
December 29, 2013
Rated 3 out of 5 by Noreen Great location and gardens and grounds
Great looking hotel, and well maintained gardens.The staff are all smiling and helpful.
On arrival at "our casita"however, the keys we were given apparently had not been activated. We stood 20 minutes in 103 degree sun , waiting for the correct keys to arrive.
Our room was shabby and outdated, from the shabby front door,the light switches fuses going out,no hand held shower, leaking shower door,and our requested garden view, was the roof of a parking lot and road..
What a waste! This is the first Westin Hotel that has been a disappointment to us, and we have stayed in Westins all over the world.
Will not stay at at this hotel again
May 18, 2013
Rated 5 out of 5 by Sunchick50 Awesome....in EVERY WAY!!!
This is an exceptionally well run property, and I am thrilled to say that we had the ultimate pleasure of staying here!!! Just as in other reviews, the staff will blow your mind. The Concierge staff, specifically Gary,who had given us fabulous recommendations, was over the top, great!! He had sent up complimentary Champagne and chocolate covered strawberries for my husband's birthday, that we were celebrating during our stay. The property is kept immaculate at all times. The pools, which I enjoyed, were the highlight of my stay. GREAT vacation, very very relaxing and would go back in a heartbeat. Thank you very much to all the staff at the Phoenician!!!!
June 6, 2013
Rated 5 out of 5 by SurajP An oasis in the desert
This is a beautiful property and a perfect getaway for anyone visiting Phoenix or even living in Phoenix. Having just arrived from Vegas it felt like a tropical paradise having so much green surrounding me.
The staff were always friendly and attentive. I should add patient as well since one staff member repeated the kids menu multiple times with a smile on her face while waiting for a child to make his mind up.
One welcome feature is the adults only pool. Too often a day of planned relaxation is cut short by a small army of children invading what was previously a peaceful pool.
I myself I spent a good four hours entertaining a 3yr old in the main pool but also noticed that the slide was being put to good use by the older children.
October 15, 2012
Rated 5 out of 5 by gdiazdennis Great Service, Prompt and Friendly
Truly exceptional service. ALL staff was pleasurable and responsive without making one feel bombarded or hounded.They really know customer service at this property. Even fixed our baby stroller!
December 24, 2013
Rated 4 out of 5 by gnatnyc Excellent resort for families and couples
I loved this resort. We stayed in a room facing the pool and although there was a lot of events, we had no issues with outside noise. Also, the way the pools were set up, there were lots of secluded spots for couples to keep to themselves. Only complaint was that we signed up for the limited room service which we were told was to be no room service unless we called for it. Although we had the privacy sign on our door, we came back to turn down service in the room and the privacy sign was taken from the room. Twice they came into the room without our request. All our items were unlocked and fortunately, nothing was taken. I would still recommend this hotel.
May 27, 2013
Rated 5 out of 5 by Jennylynn626 Amazing Hotel
This hotel was absolutely amazing. All the expected amenities and more. Sean at the Thirsty Camel was great. After a long day of travel he was a very warm welcome and great representation of the people I would soon meeti in Scottsdale. I heard we are having another meeting in March and Phoneix was mentioned so I have now mentioned your hotel. I am hoping we are going back to the Phoenician!
December 17, 2013
Rated 5 out of 5 by SAS12 Great Weekend
Gave my 33 year old son points to stay at The Phoenician for a birthday weekend with friends. The hotel was great. They had champagne & truffles with a birthday card in his room at arrival. What a nice surprise! They had an amazing dinner at J&G Steakhouse located at this resort. Thank you for taking such good care of my son and his friends!
December 18, 2013
Rated 5 out of 5 by NCDeacon Best resort in Scottsdale!
Beautiful property! Flowers and grass are amazing. Beautiful common areas. Our deluxe rooms and balconies were very large, which we loved. Corner room in back corner of main building overlooked Camelback and the golf course on the hill. Huge resort, so get ready to walk. We didn't mind, but if mobility is an issue, would stay somewhere else. Several restaurants, which are convenient and we enjoyed them. Convenient to downtown Scottsdale and about 20 min. from airport. Would definitely stay here again!
December 4, 2013
Rated 5 out of 5 by Jan58 So good coming back a month later!
I can't say enough about this property. My platinum status was recognized immediately and that being coupled with this beautiful resort, made my early July stay so memorable, that I convinced my husband to return in August. There was one incident at breakfast; however, it was immediately resolved and I even received a follow-up call in reference to the inconvenience from Christine. I have been in touch with the hotel since my last visit to make arrangements for my return and Nate has been "over-the-top" helpful. You have an outstanding facility and staff! LOVE the 24 hour pools and the timely and attentive pool service staff.
July 25, 2012