Rated 3 out of 5 by Hungry6 Great hotel, just not for business people from the East
The Phoenician is a lovely hotel, and the staff is very friendly. On the other hand, it does not have the one thing a business person arriving from the East Coast needs--an early-morning coffee and simple breakfast. The only food available before 7am is expensive room service or an equally expensive and time-consuming restaurant visit. How about a Starbucks-like shop or kiosk that opens at 5 or 6am? While this may seem trivial, the lack of this simple amenity negatively impacted my entire day and will be a consideration the next time I travel to Phoenix.
November 20, 2013
Rated 5 out of 5 by TexasTraveler Perfection
As you enter the grounds of this resort, you immediately realize that the managers of this great resort really know what they are doing. First off, the grounds are gorgeous. The landscaping, flowers, architecture are beautiful without being over the top. Then you enter the lobby. The lobby area is comfortable, spacious, comfortable. You are welcomed by a friendly greeter. The room was perfect, overlooking the lawn and pool area. Grand Deluxe Room was spacious and appointed nicely. Food was excellent. We ate at Relish (get the burger), Il Terrazo for breakfast (very good buffett) and J&G Steakhouse (perfect). The pool area was spacious and both kid and adult friendly. We splurged on a cabana on day 2. Best ever. Service was top-notch. Fast service of both food and drinks. Music in the lobby bar was excellent. Featured a local talent named "Talia" who sang and played standards and pop songs on piano. Overall, this is the best resort I have ever been at. Better than Four Seasons Costa Rica.
May 28, 2014
Rated 5 out of 5 by Gith1941 Great personnel.
As beautiful as this property is what really added to our enjoyment was the attitude of the staff which was tops. This includes everyone but with special recognition to Michele Seamons of the concierge staff and Allysa at the front desk who helped us change rooms.
May 30, 2014
Rated 4 out of 5 by BrianZ This hotel needs a good cleaning
Many of the doors, walks ways, stairs etc. could use a good cleaning. The ammneties are great, the wait staff was great, the Spa is first class but the cleaning crew(s) were always late and did a so, so job, missing many obvious areas. The pools needs a good cleaning too - perhaps painting as well.
July 24, 2014
Rated 4 out of 5 by ConferenceDave Excellent staff
The staff from checkin through checkout was excellent. In particular, Roger T. who helped with the conference food services and went out of his way to personally address a Gluten free request. These types of personal touches are what separates hotels like The Phoenician from other options. Based on this experience alone, The Phoenician has earned my future business.
May 20, 2014
Rated 5 out of 5 by Mike1871 Beautiful hotel at the edge of the desert
I stayed at the Phoenician for a conference and thoroughly enjoyed my time there. I particularly enjoyed watching the sun rise over the desert from my hotel room balcony, wandering through the resort grounds, including the beautifully planted cactus garden, and hiking up the Cholla Trail to the top of nearby Camelback Mountain. The room was spacious and comfortable, the hotel staff were attentive, courteous and helpful, the meals were delicious, and the overall experience was terrific.
April 8, 2014
Rated 5 out of 5 by Blair14 The hotel is beautiful and clean.
We loved all of the amenities, especially the pools.
July 25, 2014
Rated 5 out of 5 by JonV amazing property
this resort still reigns as one of the more amazing resorts in the USA. beautiful buildings, facilities, grounds, art, pools, etc. set in a beautiful spot at the base of Camelback mountain, the resort also feature three impeccable 9 hole courses.
stunning facility actually. gorgeous. only drawback: food was good but not amazing - we ate at all the restaurants. rather normal hotel food at best - this place you expect some amazing food as well
the management deserves kudos. this legend still holds up as top notch experience
December 29, 2011
Rated 5 out of 5 by mtka Wonderful resort!
Every time I stay at The Phoenician I'm amazed at the beauty of the property, how immaculate the resort is, and how helpful and friendly all the staff are. It is always my favorite place to stay in the Phoenix area!
July 23, 2014
Rated 5 out of 5 by Eries Best overall hotel stay
Absolutely beautiful hotel and very comfortable rooms. Staff is very friendly and overall just a great experience.
July 24, 2014
Rated 5 out of 5 by Furch Excellent all around
Food, room, service was great. The personnel was always smiling and ready to help.
May 28, 2014
Rated 4 out of 5 by AZtravelers10 Great location, a lot to offer
but first they don't recognize Gold and Platinum status. Their checkin and checkout process is a nightmare. People cutting in line, cutting you off, no sense of direction when it comes to registration. They have a wrap around counter with no designating line so people join the line wherever they feel like it. We brought it to the Manager's attention and his response was, "everyone is treated like a VIP here-there is no preferred access line here." Which all I can say is WOW! What a response.
Another irritation is that I asked for a couple of firm pillows and they were never delivered. I asked twice.
One last compliant is the pool waiters were few and far between and not enough clean up.
Overall, it was a nice resort and lots of activities for the kids.
July 9, 2014
Rated 5 out of 5 by Gill52 Winning combination
The Phoenician has achieved a perfect combination of professionalism and friendliness exhibited by all staff. The facilities are great too - pools and gym open 24 hrs a day , comfortable rooms and overall a great place to relax.
July 22, 2014
Rated 5 out of 5 by Travelerkn Luxury experience!
Hotel was wonderful from the front gate all of the way thru checkout! The staff was extremely helpful and reflected a genuine interest in my needs. I was on property for 5 days and the bellman who took my bag when I arrived still remembered my name when I left-impressive! I hope to visit the resort again with my family.
July 20, 2014
Rated 5 out of 5 by Hank01 Great hotel, established name
Been staying here for some time. Great service, great location. The rooms are a bit dated however and In need of some updating. Recently celebrated our wedding anniversary and it appeared the entire hotel staff was aware of this. Andrea, hotel concierge, was exceptional !!
July 21, 2014
Rated 5 out of 5 by Martin75 Front Desk Staff
Kudos to Natalie who checked us in. We chatted about my visit with my daughter and Natalie, who must have listened attentively, sent a bottle of champagne, some candies, and, most impressively, a lovely handwritten note to our room that night. I don't think I have ever in my many years encountered such a thoughtful gesture on the part of a staff member.
My daughter had spilled red wine on her white dress (airplane "bump") and we left it at the desk when we checked in to have it cleaned. The dress turned up in our room that night after dinner, sparkling white and good as new. Can't ask for more than that!
The food at J&G Steakhouse was terrific. We especially appreciated the Sunset Menu as it was just the right amount of food. My neighbor told me that the pancakes at La Terazza were the best he had ever had. My daughter agrees and I thought the Eggs Benedict were the best I have ever had. So, 5 stars for both these restaurants.
We also had breakfast at the Ice Cream Parlor. I would rate it 4 star. The fruit was perfect but the quiche was bland and a bit rubbery. We were also sorry that the ice cream parlor wasn't open on Sunday afternoon as we would have loved a sundae.
This is a minor quibble. In all other aspects our stay was a memorable 5 star experience for which we thank you and your staff.
July 24, 2014
Rated 5 out of 5 by Esquirepepper True Luxury
From the time I drove up to the entrance to the time I left, this experience was by far the best I have ever received. Exquisite surroundings, tantalizing meals, but what stands out the most is the attentive and engaging staff.
July 21, 2014
Rated 5 out of 5 by Tigre2198 Front Desk Staff
Awesome team up front at the front desk, responsive and pleasant at all times, experience overall was top notch, from your servers at your bar to the person taking care of my room. Doormen were pleasant and very service oriented.
Please thank them all for me, excellent team.
July 20, 2014
Rated 5 out of 5 by MissJessica Fabulous accomadations! Very much enjoyed my stay!
Fantastic staff and location!
July 23, 2014
Rated 5 out of 5 by Skippy1949 Beautiful and relaxing
We've enjoyed each of our stays at the Phoenician immensely. The staff is professional, friendly and very service oriented. The ambience is peaceful and the hotel, pools and landscaping are beautiful and impeccably clean.
A few suggestions: the makeup mirror in the bathroom is on a weird angle and needs to be readjusted. Although the beds are very comfortable, the pillows were very flat.
July 16, 2014
Rated 5 out of 5 by JLLSMS Phoenician Exceeds Expectations
We enjoyed an excellent stay at the Phoenician on a visit to see my new grandson. Everyone was very friendly with no hint of the stuffiness you sometimes encounter at a luxury hotel. The pools were inviting, the breakfast in the outdoor patio setting was excellent and we really enjoyed our opportunity to play tennis on the grass court. We were surprised upon returning from our evening visit with our grandson, to find a teddy bear and chocolate gift welcoming us to the hotel and wishing us a great visit with our family. We will plan another stay at the Phoenician on our next visit.
June 26, 2014
Rated 5 out of 5 by MarkL69 Amazing shower
I really appreciate the showers and the cleanliness of the bathroom. The room was immaculate.
July 21, 2014
Rated 5 out of 5 by MG21 Great Service
From top to bottom, everyone that I interacted with was amazing. Customer Service was phenomenal. Great looking hotel. Looking forward to coming back for a vacation. Whatever you all are doing there, keep it up. I was blown away. Great Job!!!!!
July 19, 2014
Rated 5 out of 5 by Denise01 This hotel has great features
This hotel is definately upper class. All of my attendees loved it and said it is a great hotel to come back to. The food and beverage was great, only one negative comment would be that the pricing is way hig being that the least expensive for my staff was a $43 breakfast which no one could eat that much. Otherwise everything was good. My event planner on your end was Andrew Riggs, he was great!
July 15, 2014
Rated 5 out of 5 by Niki09 This property is wonderful
Wonderful service best i have encountered in along time.
July 21, 2014
Rated 5 out of 5 by redsox65 Outstanding Resort
Every aspect of the Phoenician was impeccable. The service, food and facilities were outstanding!
July 20, 2014
Rated 5 out of 5 by SusieV Wonderful, attentive staff
I had the pleasure of hosting a business meeting at this property and can say with 17 years of experience in the meeting arena, that this hotel exceeded my expectations! No request was ignored and/or not delivered. I highly recommend this property for any meetings being held in the Scottsdale area!
April 15, 2014
Rated 5 out of 5 by Mich77 Staycation
Everything was beautiful!
July 20, 2014
Rated 5 out of 5 by Anchor602 First time w/ kids & WONDERFUL!!!
I have been to this hotel before, clearly I love it or wouldn't return!
However, this time was unique.
For the first time I brought my young children, ages 4 & 2.
The new splash pad (Surge) was outstanding!!! The staff around the splash pad was wonderful as well!
Plenty of pool space (several pools) & slide and great poolside service!
Good children's menu choices (would like to see more - like veggie platter and other lighter)
For a light quick breakfast we ate at the Ice Cream Parlor & Cafe which was perfect for the kids!
And yes - the ice cream is excellent!
Only thing I wish was a bit different, some on-site restaurants offer free coffee & I wish the Parlor would as well. (now I'm being picky)
I suggest also taking the little ones (or just you if no kids with you) to Relish for relaxed atmosphere. The burgers are amazing!!! Child's menu is great and plenty of beverages to choose from! :)
And thing is - if you're not happy - ask for assistance - - or look in the mirror.. :)
This place is wonderful for adults, businessmen, golfers, families and everyone!
July 17, 2014
Rated 3 out of 5 by naylon Over all - disappointed
Very disappointed that the pool food service ended at 7pm on a Friday night. The slide closed at 7pm on a Friday night. The ice cream parlor closed at 7pm on a Friday night. The menu for pool side food was very limited and service was unreasonably slow. The out side of the casitas are not kept up very well. Not maintained well for a 5 star hotel like they used to be.
July 14, 2014