Rated 5 out of 5 by Jan58 So good coming back a month later!
I can't say enough about this property. My platinum status was recognized immediately and that being coupled with this beautiful resort, made my early July stay so memorable, that I convinced my husband to return in August. There was one incident at breakfast; however, it was immediately resolved and I even received a follow-up call in reference to the inconvenience from Christine. I have been in touch with the hotel since my last visit to make arrangements for my return and Nate has been "over-the-top" helpful. You have an outstanding facility and staff! LOVE the 24 hour pools and the timely and attentive pool service staff.
July 25, 2012
Rated 5 out of 5 by TomD Awesome Place!
We transferred to the Phoenician from another hotel and could not have been happier. The room was very clean and had a view of the pool and grounds. The pool area is amazing! We ate at J&G Steakhouse 2 nights and Miguel was our server both nights. He was great and provided some excellent suggestions for wines throughout our evening. The food was fantastic! We also ate at the lobby bar and had sushi. Again, service and staff were great.
December 4, 2013
Rated 4 out of 5 by bruinforlife Nice Hotel but service didn't meet expectations
Great resort property but disappointed in the service. As a Platinum member they treated me well upon arrival. Having just gotten off my 3rd flight in 3 days, I was dehydrated and asked at checkin if they had water. They explained free bottles were in the room for me and there was also turn-down service where it would be provided. I went to the room and no water, but they did have it in the mini-bar. There was also no turn-down service. Having to pay the resort fee (not sure if it included water) and not getting the service that was promised after being cranky from a long flight was disappointing. Of course I was charged $5+ for the water I took from the minibar.
March 21, 2013
Rated 5 out of 5 by JCPII Made me feel appreciated
I have spent the past 3 months on the road and experienced many different hotels having a range of experiences some good and some bad. This trip was exceptionally demanding and I found that coming "home" to a room where the lights were dimmed and soft music playing instead of a cold dark room made me really feel like I was appreciated. I felt like they were happy to have me stay with them rather than feeling like I was an imposition.
Not to mention the beautiful views, immaculate facility, and comfortable room.
November 21, 2013
Rated 5 out of 5 by mjttulsa Amazing hotel
My recent overnight stay at the Phoenician was extraordinary from start to finish (reservations to check in and room service to check out.). The staff are the benchmark for exemplary customer service. The grounds are beautiful, and my guest suite was wonderful; was hands down the best sleep/rest I've had in years. And my sister and her two daughters were all as equally impressed with the Phoenician's understated elegance and customer-oriented staff; they especially liked the minestrone soup and chocolate mousse cake that room service so beautifully set up in our suite. Thank you, Phoenician Team, for a great experience and wonderful memories my nieces will treasure.
May 27, 2013
Rated 5 out of 5 by Pinkbootpootle First but definitely not last time at the Phoenician
We were recommended to stay at the Phoenician by my parents who have stayed previously. In one word the hotel was amazing. I've stayed in many 5 star hotels around the world and this was up there with the best of them. The hotel building is not the most modern but they work hard to keep everything as updated as they can. The grounds are beautiful and extremely well maintained. There was not a blade of grass out of place. Each person we interacted with provided an extremely high level of service and every request we made was handled brilliantly and extremely quickly - great service at Relish! I would not hesitate to recommend this hotel to anyone coming to Scottsdale.
March 14, 2013
Rated 5 out of 5 by Meadowalk Fabulous Staff
The attention to detail is our abiding impression of the Phoenician and the staff make all the difference. No request is too much trouble for them. There are so many small things that are done so well - like bringing round the water poolside, constantly supplying and replacing pool towels, a willingness to make any cocktail, getting the umbrellas just right on the terrace tables, beautifully kept grounds, an ultra-late check-out when our flight was delayed, changing tables when asked - all done with cheerfulness and friendliness. Thank you to you all.
October 28, 2013
Rated 4 out of 5 by NETZER Wonderful destination
Our first room was very tired, compared to numerous prior stays.
Rugs were old and stained. Curtains old.
Some room fixtures were also old and inoperable.
The room AC only ran on high fan.
Overall, time for a room remodel.
Relocated to a better room later in the 6 night stay.
December 3, 2013
Rated 5 out of 5 by Christianna this hotel is outstanding
We enjoyed our stay at the Phoenician Hotel this past week...Our meals were the best! The views from the room and the rear patio were awesome...My wife enjoyed the local attractions and close proximity to excellent upscale shopping....We will come again!
December 2, 2013
Rated 5 out of 5 by RIVERRIDER Have stayed at the Hotel many times
I have stayed at the Phoenician numerous times over the last 4 to 5 years and I have never had a bad experience at the Hotel. Fabulous place to stay and the staff is absolutely the best.
December 2, 2013
Rated 5 out of 5 by UCBerkGrad Great property
Our second visit to the Phoenician and it was just as great as the first time. The property is very nice and well maintained. We received a corner room facing the golf course and mountain. The room was a nice size and had a very large balcony. The pools are very nice and there seemed to be ample lounge chairs for all the guests. Overall, a very nice and relaxing stay.
If I am going to nit pick, my only criticism is that we left a note for housekeeping to leave extra coffee and cream (but they didn't). That was the only "problem" we had. Overall the staff was very friendly and accommodating.
April 14, 2013
Rated 3 out of 5 by Ke59 Not a 5 star expierience
We were expecting a 5 star experience and the hotel fell short of that expectation. First the good things. Staff was always attentive and amazing. Food was fantastic. Now for the shortcomings. We had room 2044 and the balcony was huge! But it had old furniture that was sparse in nature and not clean to sit on. I am a decaf drinker and my decaf coffee packs were not refilled each day and I ended up not having one to make on my early morning departure. Very disappointing. We are Starwood members and had to ask for free water to the room. We almost opened up the Fiji water in the room at $6.50 a piece.The cactus garden was haphazardly decorated in Christmas lights. Either don't do it at all or do it right I feel. The resort fee gets you into the spa for free. I went and it is tiny, dated and not worth the resort fee charge each day. They are under pool construction so my beloved outdoor jacuzzi experience was nowhere to be found which was a disappointment to my husband and I as we like to share that experience at any resort we frequent.Having stayed at the competition in the area we feel the Phoenician has a lot of catching up to be considered equal.The golf course was in great shape and we enjoyed it as resort courses go.
December 1, 2013
Rated 5 out of 5 by STARFLEET Phoenicianal!
Once again, we can't say enough about how phenomenal our anniversary stay at the Phoenician was! Virtually every member of the highly-professional and friendly staff wished us a wonderful anniversary, and the hotel offered numerous delightful surprises during our visit...all adding up to our best stay at one of our favorite resorts!
All this, needless to say, is on top of the sheer beauty of the hotel...the Phoenician is the real deal! We can't wait to come back!
PS: their restaurant, Il Terrazzo, is truly not to be missed. We enjoyed both breakfasts and dinners!8
September 9, 2013
Rated 5 out of 5 by GJS3 Staff are exceptional.
Made us feel welcome from before we even arrived. Above and beyond to make it a terrific vacation. Andrea was terrific.
November 28, 2013
Rated 5 out of 5 by Karse Things we value at the Phoenician
We come to the Phoenician each year for our anniversary!. The staff is ourtstanding, we had 4 gold thank you cards to hand out and needed 4 more who we will mention is this survry...Please send us mor than 4 for next years's trip.The high tea is wonderful. We enjoy sitting in the lounge area enjoying the view and the piano player. The wine shop is well stocked and a delight to visit and taste. We come for all those reasons and are never dissapointed!!!
November 3, 2013
Rated 4 out of 5 by Titletown Not a 5 star
In order to be a 5 star, everything has to be top notch. It wasn't. My TV would lose signal everyday for half hour at a time. By the time maintenance showed up, it was working again. I told them at check out and only got an apology. No service recovery. Golf course is in average condition. For the same money go to Troon North. Steakhouse is over priced also. Steak was dry, wine is way overpriced. Again, in order to be a 5 star, everything should be a 5. Many other things are. Very nice people.
October 21, 2013
Rated 5 out of 5 by Susan1515 Phoenician - great again
I try to stay at the Phoenician whenever my travels take me to Phoenix. Don't miss the Phoenix Arboritum during you next visit - a ten minute drive from the resort. The Chihuly works shown there are a "must see". The Scottsdale Fashion Park is 1 1/2 miles from the resort.
November 19, 2013
Rated 3 out of 5 by Craig1000 Dont visit during the holidays!
I have been a phoenix resident for over 14 years and do a stay vacation every year somewhere in the valley. I will not visit the Phoenician again during the holiday. If you are looking for a place to spend Adult private time with your partner at the pool this is not the place. There had to be 500 plus kids at the pool and in the so called “Adult Area” - staff was letting kids jump and scream all day long. Parents thought they could bring their 5 kids to the swim up bar and make camp. Not a place I will be back unless I am running an after school program. Now, if you have a large family I would highly recommend because the staff not impose any parental rules. The room was great and food was excellent! Just not a place to hear yourself relax.
September 3, 2013
Rated 5 out of 5 by Perry13 Far exceeded expectations
An all around wonderful experience.
November 24, 2013
Rated 5 out of 5 by TCC88 Great experience
As a first time guest at the Phoenician, I had no expectations other than I knew it was a large facility with on-site amenities. I was immediately impressed with my first restaurant choice, Relish. The food was unique and excellent. All of the food and service received on my viist was excellent. The housekeeping staff was particularly attentive and I never saw them at all! The spa was very comfortable as well. I would recemmend this hotel as a destination option. So many things to do and the surroundings are beautiful. It is also a great choice for meetings.
December 17, 2012
Rated 5 out of 5 by pabloheitmeyer A great birthday weekend for my girlfriend
This weekend was a golf and relaxation event for my girlfriends birthday. The facility is nice, the location perfect, and the service and attention to detail throughout the resort was top notch. We started with golf on saturday and Andrew at 'Relish' was super. 'Grace' downstairs at the 19th hole was awesome. 'Jessica' at the front desk was superb. Will definitely stay again.
November 4, 2013
Rated 4 out of 5 by Badger1980 Great not quite excellent!
Very nice stay recently and we have many good memories! The staff was extremely professional and top notch. Room comfort was good, beds were just a bit "aged" for my liking!
Bathrooms were very nice, large and well lit? We had a bad view, but that was our roll of the dice....literally!
My biggest complaint was when I got home and noticed my bill, I had used the valet parking as I had seen on line that it was free and I could have sworn the young man told me it was as well when we checked in. So I hope some one contacts me in regards to that issue!
February 18, 2013
Rated 5 out of 5 by LACaroline Perfect Oasis in the Desert
Stayed at the Phoenician as moved son into ASU and perfect getaway and break from the 110 heat--hotel is gorgeous, staff (Denise S., Marie, Sarah,
Sara, Bridgettte) top notch in terms of courtesy, professionalism and helpfulness. Shopped at the boutique, had ice cream happy hour, swam and only regret no time to use well-equipped fitness center and golf course. Signed up for next time.
Convenient location to all the hotspots, but honestly you dont need to leave the hotel. Fantastic experience and looking forward to returning in September
August 20, 2013
Rated 5 out of 5 by HeidiK Amazing vacation destination
My husband and I stayed at the resort at the end of June 2012. We booked our room on points and we were upgraded to a huge suite by management simply as a gift. Room service was wonderful, the pools are just gorgeous and kept cool so you are the always able to get to the perfect temperature. (It was 106 degrees when we were there but it was never bad by the pool.) The formal restaurant in the hotel (the steak house) was excellent too. I love lying by the pool and getting served a cold beverage. We highly recommend this resort for a beautiful get-away.
March 22, 2013
Rated 4 out of 5 by MC33 Great Setting and Client Experience
Customer Service was Excellent and breathtaking views!
November 19, 2013
Rated 5 out of 5 by ToniCTravelAmeniti1 The Queen of the desert getting older
The Phoenician is always a destination.
Arrived late at night and faced some small problems with the room that was not ready and we got our new room very late and our kids went to bed after 1:00AM.
However, besides this minimal glitch, our stay was outstanding. Chris and Elliott made us feel welcomed and the amenities we received were great.
Our children had a blast.
This is one of our favorite destination in the desert.
Two observations for the Starwood:
1. The property needs a lift up. The tear down is visible from year to year.
2. There is an obvious drop in the quality of service, from housekeeping to public areas and restaurants.
As a conference planner I will like to see improvements in these areas.
However, our stay was excellent
May 9, 2012
Rated 4 out of 5 by frequentf Luxury, yes. But it's the little things........
Not much negative you can say about the Phoenician in a broad sense. Obviously, you expect, and DO get a first class experience.
But there are a couple of little things that annoyed me during my visit, such as small shower stall, poor water pressure in the shower (coupled with too soft water is a bad combo), some lamps were not plugged in, and AC outlets would be hard to reach for anyone who would rather not get on their hands and knees to reach 'em.
Need better selection of cardio machines in the fitness center, and TV channel listings visible.
January 23, 2013
Rated 3 out of 5 by NT123 Forgotten Casitas...
We stayed in a casita and athough they are quiet and set away from the main hotel.....I got the feeling that they were a bit 'forgotten' by staff. The room was NOT clean.....I actually had to request that the carpets be shampooed....as there were large stains all over them. There was also trash in our shower. Overall, the room was dusty and the back deck screen was covered in dust. However, once the cleaning staff came in for a deep clean, the room was brought up to solid presentation. It was something that a guest should never have seen though.
January 8, 2013
Rated 3 out of 5 by John007 This hotel is pretty on the outside, but needs updates.
It happened again! After specifically requesting two rooms beside each other, we arrive to find our rooms are opposite sides of the complex.they were no rooms close to each other available ,we were told.why would anyone traveling with children choose to have their rooms separated by a mile? Thanks to you, my husband and I spent our anniversary separated. One in one room, the other in the other room. The wall safe is only big enough for a wallet and the door had an inch crack all around that allowed cold air to blow through all nite. Someone unplugged our refrigerator. Hot milk,Yuch!my room was placed next to the gates that slammed, night and day. How about some Velcro?everything was overpriced. Go somewhere else and save yourself some cash.
January 7, 2013
Rated 4 out of 5 by Jerseycityave Seemed like staff didn't know we were there
It seemed as if there was some miscommunication about our needs. We did not receive papers the morning after we checked in and then did not get the papers we requested any morning. A request for ice took 30 minutes one day and housekeeping didn't make up our room until after 2:00 on two occasions. That is terribly late and made relaxing in the room unpleasant. I also find the set up of complimentary morning coffee very inconvenient. It should be more centrally located! If using in-room coffee it would be great to have mugs in addition to paper cups. Nothing worse than paper if you don't have to use it.
We did have an EXCELLENT experience with the young man who brought our room service on 1/18, He should be commended for his excellent service.
January 23, 2013