Rated 4 out of 5 by bikes1016 Fantastic Hotel, as long as you don't have a room facing the construction
This hotel met my expectations, then exceeded them. Everyone, from the front desk, to anyone in uniform, was extremely helpful and pleasant. Even the guests were friendly.
I could nit-pick, say my room wasn't as clean and nice the second night the cleaning staff came in (leading me to believe someone else was on duty), and while trying to get work done on the balcony, I could hear nothing except lawn mowers, jack hammers, and various other "maintenance" noises. I appreciate the time they take to landscape the grounds, but it is literally an all day project, and if you have a room facing any sort of grass, be prepared for the sounds of machinery.
November 21, 2013
Rated 5 out of 5 by Straffon21 Service
Great service from all staff at hotel.
September 24, 2013
Rated 5 out of 5 by Gpsarros Great hotel
excellent property. Just a very impressive hotel.
October 21, 2012
Rated 3 out of 5 by Scout5166 An Average Stay
We have been bringing our family to the Phoenician for over ten years. Our previous stays have been luxurious and all expectations were met. This year the resort was at capacity. The Relaxation Pool staff was outstanding. However, the Ice Cream Parlor was terribly understaffed during our stay. The lines were long for take out food and the service at the table was not acceptable. (I.e. waiting 20 minutes for someone to present a menu and take an order.) We were moved during our stay from the Canyon Suites to the main hotel. Your staff was unable to accommodate our family for the full stay...even though there was one room available on the first floor next to the elevators. (Per staff during check in process.) We tried to work with the Canyon Suites manager; however, we still had to leave the resort mid-week and transfer to a room in the main hotel. This was very inconvenient for our family. The Canyon Suites Manager offered us a cabana as an amenity; however, he did not follow up with us to set it up. Finally, the coffee provided in the lobby area near the restaurant ran out two of the seven days during our stay. We had to sit in the lobby and wait for the coffee urns to be refilled. A minor inconvenience, but surprising none-the-less.
March 30, 2013
Rated 5 out of 5 by byx23 goca
Great escape for business
September 27, 2013
Rated 5 out of 5 by DreaG Perfect Stay-cation!
My husband and I spent our one year anniversary here this past Sunday and from the time that we got into the lobby we had unbelievable service and an incredible time! The front desk agent Andrea, was very friendly and informed us that our room had been upgraded. We thanked her and happened to mention how awesome that was because we were celebrating our anniversary. She congratulated us, told us all about the amenities, and of course mentioned the 24 hour pools and adults only pool! We got to our beautiful room and headed out to one of the gorgeous pools for a bit. We came back and there was a message from in room dining that they had a delivery for us. I called them back and they showed up at our room in a few minutes with a bottle of champagne and a card from Andrea at the front desk congratulating us again. This was probably the most above and beyond service I have ever seen a resort extend! It didn't stop there either! We also had a drink at the bar before going to dinner where the very nice bartender chatted with us and also gave us each a glass of champagne in celebration of our anniversary. I have told so many people about our experience because I have never seen service of this standard in any other big cities I've traveled to! Thank you Phoenician for a gorgeous resort that comes with impeccable and friendly service!
September 20, 2012
Rated 4 out of 5 Best for Families with kids age 6 and up
A great place for families with children age 6 and up as there's not much to do with the younger ones. Yes, there is a kids club with a wonderful staff however, the room is completely enclosed, (no windows) and the only outside "excursion" is about ten minutes long. (feeding the fish)
the concierge Gary is fantastic! He truly knows best excursions that cater to families. I highly suggest the Phoenician as well as all resorts state the Arizona law regarding Car sets!!
First time visitors could end up stranded at the airport as we almost did! No car seat = don't plan on leaving the grounds!
March 31, 2014
Rated 5 out of 5 by Doug1234 Best hotel service I have ever experienced.
We booked two rooms for a 5 night stay over Thanksgiving. We are Gold Elite Members in a competitors rewards program. The service at the Phoenician topped anything we have seen previously. Every time I picked up the phone, a friendly voice answered and took care of our every need. This included a personalized "smores" event for our family when we were not able to attend the planned event and free smoothies for the kids, when my 6 year old forgot to put out the Breakfast request the night before. The suite was beautiful, breakfasts on our patio were wonderful, everything was great! We will be searching for A Luxury Collection Resort for our next vacation!!
December 2, 2013
Rated 3 out of 5 by Noreen Great location and gardens and grounds
Great looking hotel, and well maintained gardens.The staff are all smiling and helpful.
On arrival at "our casita"however, the keys we were given apparently had not been activated. We stood 20 minutes in 103 degree sun , waiting for the correct keys to arrive.
Our room was shabby and outdated, from the shabby front door,the light switches fuses going out,no hand held shower, leaking shower door,and our requested garden view, was the roof of a parking lot and road..
What a waste! This is the first Westin Hotel that has been a disappointment to us, and we have stayed in Westins all over the world.
Will not stay at at this hotel again
May 18, 2013
Rated 5 out of 5 by SurajP An oasis in the desert
This is a beautiful property and a perfect getaway for anyone visiting Phoenix or even living in Phoenix. Having just arrived from Vegas it felt like a tropical paradise having so much green surrounding me.
The staff were always friendly and attentive. I should add patient as well since one staff member repeated the kids menu multiple times with a smile on her face while waiting for a child to make his mind up.
One welcome feature is the adults only pool. Too often a day of planned relaxation is cut short by a small army of children invading what was previously a peaceful pool.
I myself I spent a good four hours entertaining a 3yr old in the main pool but also noticed that the slide was being put to good use by the older children.
October 15, 2012
Rated 5 out of 5 by Sunchick50 Awesome....in EVERY WAY!!!
This is an exceptionally well run property, and I am thrilled to say that we had the ultimate pleasure of staying here!!! Just as in other reviews, the staff will blow your mind. The Concierge staff, specifically Gary,who had given us fabulous recommendations, was over the top, great!! He had sent up complimentary Champagne and chocolate covered strawberries for my husband's birthday, that we were celebrating during our stay. The property is kept immaculate at all times. The pools, which I enjoyed, were the highlight of my stay. GREAT vacation, very very relaxing and would go back in a heartbeat. Thank you very much to all the staff at the Phoenician!!!!
June 6, 2013
Rated 4 out of 5 by gnatnyc Excellent resort for families and couples
I loved this resort. We stayed in a room facing the pool and although there was a lot of events, we had no issues with outside noise. Also, the way the pools were set up, there were lots of secluded spots for couples to keep to themselves. Only complaint was that we signed up for the limited room service which we were told was to be no room service unless we called for it. Although we had the privacy sign on our door, we came back to turn down service in the room and the privacy sign was taken from the room. Twice they came into the room without our request. All our items were unlocked and fortunately, nothing was taken. I would still recommend this hotel.
May 27, 2013
Rated 4 out of 5 by Pzackster Average
I love the location in Scottsdale, the robes, large towels and lots of them, and the bed was so comfortable. The carpet looked dirty and had what appeared to be cigarette burn. The shower had mold which I was able to wipe clean, the grass was brown. The resort overall just needs to pay more Attention to detail. I was told I would receive la times but it never came. J&g was just average although great decor and view and excellent fritters. Although tables were available on the deck we could not get one and they were never filled while we were there. I mean we were comfortable and liked the view of camelback mtn but I just expected more with a Starwood rating.
October 1, 2013
Rated 5 out of 5 by Jan58 So good coming back a month later!
I can't say enough about this property. My platinum status was recognized immediately and that being coupled with this beautiful resort, made my early July stay so memorable, that I convinced my husband to return in August. There was one incident at breakfast; however, it was immediately resolved and I even received a follow-up call in reference to the inconvenience from Christine. I have been in touch with the hotel since my last visit to make arrangements for my return and Nate has been "over-the-top" helpful. You have an outstanding facility and staff! LOVE the 24 hour pools and the timely and attentive pool service staff.
July 25, 2012
Rated 4 out of 5 by bruinforlife Nice Hotel but service didn't meet expectations
Great resort property but disappointed in the service. As a Platinum member they treated me well upon arrival. Having just gotten off my 3rd flight in 3 days, I was dehydrated and asked at checkin if they had water. They explained free bottles were in the room for me and there was also turn-down service where it would be provided. I went to the room and no water, but they did have it in the mini-bar. There was also no turn-down service. Having to pay the resort fee (not sure if it included water) and not getting the service that was promised after being cranky from a long flight was disappointing. Of course I was charged $5+ for the water I took from the minibar.
March 21, 2013
Rated 5 out of 5 by mjttulsa Amazing hotel
My recent overnight stay at the Phoenician was extraordinary from start to finish (reservations to check in and room service to check out.). The staff are the benchmark for exemplary customer service. The grounds are beautiful, and my guest suite was wonderful; was hands down the best sleep/rest I've had in years. And my sister and her two daughters were all as equally impressed with the Phoenician's understated elegance and customer-oriented staff; they especially liked the minestrone soup and chocolate mousse cake that room service so beautifully set up in our suite. Thank you, Phoenician Team, for a great experience and wonderful memories my nieces will treasure.
May 27, 2013
Rated 5 out of 5 by Pinkbootpootle First but definitely not last time at the Phoenician
We were recommended to stay at the Phoenician by my parents who have stayed previously. In one word the hotel was amazing. I've stayed in many 5 star hotels around the world and this was up there with the best of them. The hotel building is not the most modern but they work hard to keep everything as updated as they can. The grounds are beautiful and extremely well maintained. There was not a blade of grass out of place. Each person we interacted with provided an extremely high level of service and every request we made was handled brilliantly and extremely quickly - great service at Relish! I would not hesitate to recommend this hotel to anyone coming to Scottsdale.
March 14, 2013
Rated 1 out of 5 by Scottaz76 Bait and Switch
I booked a one night stay so my wife and I could get a night alone away from our two children. When I checked in I was told our room was upgraded, but that all they had were double beds. Apparently they had no other room available although my reservaction explicitly said 1 King Bed. While the front desk person was friendly and offered a $50 F&B credit, it did not change the fact that I had to sleep in a small double bed with my wife. We were extremely dissapointed and will never stay at the Phoenician again and certainly not recommend it to anyone we know.
March 24, 2014
Rated 3 out of 5 by Adamchicago Average
Well below expectation for Luxury Collection brand compared to properties in Europe and elsewhere. Facilities were dated. Limited food options. No SPG recognition. Great weather.
May 1, 2014
Rated 4 out of 5 by RecentGuest Pleased overall
Overall I was pleased with the facility, service and responsiveness. There were a few glitches (shoes not picked up after notifying staff by phone, lamp not working, telephone not plugged in) but otherwise everything was top quality. The staff accommodated my request for a room in the main building since I couldn't walk far, and followed up when I complained about the glitches. The buffet breakfast and conference food were very good.
April 13, 2014
Rated 5 out of 5 by BerryM Overall a terrific experience
An amazing resort with great water amenities.
Steve, one of the waiters at breakfast, was especially terrific.
Love the smores at Relish!
April 27, 2014
Rated 5 out of 5 by Spike We'll be Back!
This was one of the most wonderful places we have ever stayed! Probably the best feature is they went out of their way to remember you and call you by name -Good afternoon, Mr and Mrs XXXXXX, or How was your day today, Mr. and Mrs. XXXX, that is really nice!
Also, it happened to be my birthday and our anniversary and they left a bottle of sparkling wine and chocolate covered strawberries in our room with a very nice card!
What a treat to sit out on our balcony and enjoy the evening!
They have a great outdoor lounge area with fire pits which only adds to the ambiance! Not to mention a great golf course and the wonderful hot stone massage that I had!
I just don't think I can say enough about the Phoenician and what a great visit we had !!
March 15, 2014
Rated 5 out of 5 by Augustbaby Memorable luxury stay
My husband and I enjoyed our stay at the hotel. The room and bathroom was beautiful. It overlooked the pool and distant mountains. The bed sheets were the best I've ever slept in. We had a wonderful couples massage. Relaxed and ate a romantic special meal at the JR Steak House. The view from the restaurant was fantastic. We had red wine and a bone-in Wagyu steak for two. Hmmm, tender and flavorful. The next day we had a late lunch by the bar. Best chicken wings. We had an amazing server/bartender, Bernadine. She was friendly and very informative. We will always come back to the Phoenician.
December 22, 2013
Rated 4 out of 5 by MDC13 Dated luxury
My room was nice, but the amenities within it were dated (especially loud a/c). The car service I reserved to take me to the airport failed to show.
April 25, 2014
Rated 4 out of 5 by NandC This was our second stay in Scottsdale.
This was our second stay at the Scottsdale Phoenician. We got two rooms, one for my husband and me, and one for our son. Both rooms were deluxe rooms, and both really need to be updated. The carpeting was buckling and the sink drain kept closing. The furniture looked like it hadn't been updated for a long time, also. Other than that, we enjoy the golfing, pool and spa... they're all great!
April 14, 2014
Rated 5 out of 5 by UCBerkGrad Great property
Our second visit to the Phoenician and it was just as great as the first time. The property is very nice and well maintained. We received a corner room facing the golf course and mountain. The room was a nice size and had a very large balcony. The pools are very nice and there seemed to be ample lounge chairs for all the guests. Overall, a very nice and relaxing stay.
If I am going to nit pick, my only criticism is that we left a note for housekeeping to leave extra coffee and cream (but they didn't). That was the only "problem" we had. Overall the staff was very friendly and accommodating.
April 14, 2013
Rated 5 out of 5 by V2020 Outstanding
There is not one single negative thing I can say about my experience working with the Phoenician staff and the 5 star quality of the facilities. If I didn't know better, I would think that my event manager even ensured the perfect weather while we were there. Thank you Phoenician. You made ME look good.
April 17, 2014
Rated 5 out of 5 by CathyLS Awesome!
I brought my mom there to celebrate her 72 birthday and from the moment we drove to the security guard, he wished her a happy birthday, the bellmen wished her a happy birthday, the front desk staff gave us a room upgrade and wished her a happy birthday, y'all sent her a bottle of champagne to the room with birthday wishes, and the J&G greeted her with a birthday card when she arrived! She felt like a princess and just gushed, so I can't thank you enough for making her 72 birthday so very special! We will be back and will refer all of our friends to you! Thank you!
February 10, 2014
Rated 4 out of 5 by sublimaze Needs Renovation
Everything in this hotel is A+ except the physical plant. It is badly in need of renovation. I was informed that this would take place in 2015. It should be done now. My room was clean but worn. Not up to the standard of a luxury collection hotel.
April 17, 2014
Rated 4 out of 5 by TSW123 Great grounds, rooms could use updating
Grounds are very well maintained, but rooms (other than bathroom) could certainly use updating. The carpet was in very rough shape, and It rained for a few days and our carpet by the balcony was wet (door was closed). We were also told the meditation center was closed for construction when it just had a leak from the rain. Fortunately we noticed this and called a second day and managed to use it. There was also a resort fee that we were unaware of, and some construction going on as well (we were stuck in our room b/c of the weather so that was unpleasant). Service was very good.
November 25, 2013